Alternate Title

IFRAME stands for: Incidents, Feelings, Reflection, Assumptions, Meaning, Execution

Author

Kelton, Lorne

Ireland, Shawn

Place of Publication

Kirkland, QC

Publisher

IFRAME Consulting Ltd.

Publication Date

2009

Physical Description

xii, 100 p. : ill. ; 22 cm.

Subjects

Decision Making - organization & administration

Organizational Innovation

Employee Incentive Plans

Personnel Management

Emotional Intelligence

Communication

Interpersonal Relations

Cooperative behavior

Group Processes

ISBN

9780981245607

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

HD30.23 K29 2009

Copies

Author

Sehouli, Jalid

Place of Publication

Boca Raton, Fla.

Publisher

CRC Press

Publication Date

2020

Physical Description

xiii, 81 p. ; 23 cm.

Subjects

Physician-Patient Relations

Truth Disclosure

Communication

Physician's Role - psychology

Empathy

Attitude of Health Personnel

Abstract

As Head of Oncological Surgery and the Gynecology Clinic at Berlin's Charit Comprehensive Cancer Center, Jalid Sehouli is one of the world's leading cancer specialists. Every day, he experiences situations in which conversations take on a life-or-death significance. Delivering bad news is one of the most difficult tasks we face in life, especially for professionals such as doctors, police, or crisis intervention personnel, yet it is rarely touched on during training. Over the course of their career, a doctor will hold conversations with around 200,000 patients and their relatives that invariably involve delivering good or bad news. Either way, existential questions will arise, and the way the news is delivered is vital: recent studies show that it has a significant impact on patients' quality of life and the way they experience treatment. Mixing his wide-ranging professional experience with personal stories, Sehouli describes the emotions and perspectives of those who have to give and receive bad news from a broad perspective. His book can be helpful for anyone who has to deliver bad news--managers, friends, or parents. - Cover

Notes

Originally authored in the German language by Jalid Sehouli, with the original title, Von der Kunst, schlechte Nachrichten gut zu überbringen, 2018.

ISBN

9780367356682

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Abbotsford Library

Victoria Library

Call Number

W62 S456 2020

Copies

Alternate Title

Power phrases

Author

Runion, Meryl

Edition

expanded ed.

Place of Publication

Cascade, CO

Publisher

Power Potentials Publishing

Publication Date

c2005

Physical Description

320 p. ; 23 cm. + 1 CD-ROM

Subjects

Interpersonal Relations

Communication

Verbal Behavior

Workplace

Negotiating

Personnel Management

Persuasive Communication

ISBN

9780971443792

0971443793

Language

English

Material Type

Book

CD

Audience

Professional

Location

Vancouver Library

Victoria Library

Call Number

BF637 C45 R943 2005

Copies

Alternate Title

Lifescripts : what to say to get what you want in life's toughest situations : revised with new scripts for the workplace

Author

Pollan, Stephen M

Levine, Mark

Edition

rev. and updated ed.

Place of Publication

Hoboken, N.J.

Publisher

John Wiley & Sons, Inc.

Publication Date

2004

Physical Description

xv, 464 p. : col. ill. ; 24 cm. + 1 CD-ROM

Subjects

Interpersonal Relations

Communication

Verbal Behavior

Negotiating

Personnel Management

Persuasive Communication

Self Concept

Workplace

Dissent and Disputes

ISBN

9780471643760

0471643769

Language

English

Material Type

Book

CD

Audience

Professional

Patient or Public

Location

Vancouver Library

Call Number

BF637 C45 P771 2004

Copies

Author

Buckman, Robert

Place of Publication

Baltimore, MD

Publisher

Johns Hopkins University Press

Publication Date

2010

Physical Description

xiii, 143 p. ; 24 cm.

Subjects

Physician-Patient Relations

Truth Disclosure

Communication

Physician's Role - psychology

Abstract

Some "can’t go wrong" tips

Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol

Managing conflict and escalation : the HARD protocol

Giving information effectively : the SAFER protocol

Requesting autopsy or organ donation

Conclusion : putting it all together and making a difference in communication.

ISBN

9780801895579

080189557X

Language

English

Material Type

Book

DVD

Audience

Professional

Location

Vancouver Library

Surrey Library

Kelowna Library

Victoria Library

Abbotsford Library

Call Number

W62 B925p 2010

Copies

Alternate Title

Communicating effectively

Corporate Author

Harvard Business Review

Place of Publication

[Boston, MA]

Publisher

Harvard Business School Publishing

Publication Date

2011

Physical Description

v, 198 p. ; 21 cm.

Series

Harvard Business Review on

Subjects

Leadership

Communication

Interprofessional Relations

ISBN

9781422162514

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

WX150 H339c 2011

Copies

Author

Daniels, William R

Place of Publication

San Diego, CA

Publisher

University Associates, Inc.

Publication Date

1990

Physical Description

viii, 171 p. : ill. ; 23 cm.

Subjects

Communication

Personnel Management

Employee Incentive Plans

Group Processes

ISBN

0883902362

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

HD30.3 D186 1990 v.2

Copies

Editor

Anderson, Carol R.

Place of Publication

Indianapolis, IN

Publisher

Alpha Books

Publication Date

2002

Physical Description

xi, 1331 p. : ill. ; 23 cm.

Subjects

Leadership

Organizational Objectives

Personnel Management

Communication

Work Engagement

Handbook

Abstract

Contents:

Stress management -- Time management --Getting organized -- Motivating people --Leadership --Organizational management basics -- Hiring employees -- Conducting a job interview -- Improving employee performance and development -- Conducting performance appraisals -- Effective business presentations -- Creating effective visuals -- Running effective meetings -- Business writing -- Problem-solving and decision-making -- Project management -- Customer service.

ISBN

0028642686

Language

English

Material Type

Book

Audience

Professional

Location

Kelowna Library

Call Number

WX159 E93 2002

Copies

Author

Gallagher, Richard S.

Place of Publication

New York, NY

Publisher

AMACOM

Publication Date

2009

Physical Description

xvii, 217 p. ; 23 cm.

Subjects

Interprofessional Relations

Communication

Interpersonal Communication

Persuasive Communication

Conflict (Psychology)

Workplace - psychology

Professionalism

ISBN

9780814410158

Language

English

Material Type

Book

Audience

Professional

Patient or Public

Location

Vancouver Library

Victoria Library

Call Number

BF637 C45 G162 2009

Copies

Author

Daniels, William R

Place of Publication

San Diego, CA

Publisher

University Associates, Inc.

Publication Date

1986

Physical Description

vi, 94 p. : ill. ; 23 cm.

Subjects

Communication

Total Quality Management

Education

Group Processes

ISBN

0883900327

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

HD30.3 D186 1986 v.1

Copies

Author

Buckman, Robert

Kason, Yvonne

Place of Publication

[Toronto, ON]

Publisher

University of Toronto Press

Johns Hopkins University Press

Publication Date

1992

Subjects

Physician-Patient Relations

Communication

Interview - methods

ISBN

0802067905

0801844916 (pbk.)

Language

English

Material Type

Book

Audience

Professional

Location

Victoria Library

Kelowna Cancer Info Ctr

Call Number

W62 B925h 1992

Copies

Author

Del Mar, Chris

Doust, Jenny

Glasziou, Paul

Place of Publication

Malden, MA

Publisher

Blackwell Pub

BMJ Books

Publication Date

2006

Physical Description

x, 127 p. : ill

Subjects

Patient Care Management - methods

Communication

Decision Making

Diagnostic Techniques and Procedures

Evidence-Based Medicine - methods

Problem Solving

ISBN

9780727917416 (alk. paper)

0727917412 (alk. paper)

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

W 84 D359c 2006

Copies

Author

Purtilo, Ruth

Haddad, Amy

Doherty, Regina

Edition

8th ed.

Place of Publication

[St. Louis, MO]

Publisher

Elsevier Saunders

Publication Date

2014

Physical Description

x, 349 p. : ill. ; 23 cm.

Subjects

Health Personnel - psychology

Professional-Patient Relations

Attitude of Health Personnel

Communication

Social Values

Culturally Competent Care

ISBN

9781455728985

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

W21 P986 2014

Copies

Author

Sudsawad, Pimjai

Place of Publication

Austin, TX

Publisher

Southwest Educational Development Laboratory, National Center for the Dissemination of Disability Research

Publication Date

2007

Subjects

Knowledge Management

Health Services Research

Delivery of Health Care

Public Health

Communication

Research

Organizational Case Studies

Translational Research - methods

Diffusion of Innovation

Social Marketing

Language

English

Material Type

Book

Online

Audience

Professional

Location

Internet

Editor

MacCourt, Penny

Place of Publication

[Vancouver, BC?]

Publisher

British Columbia Psychogeriatric Association

Publication Date

2008

Physical Description

125 p. : ill. ; 28 cm.

Subjects

Mental Health

Neoplasms - psychology

Caregivers

Mental Disorders

Oncology Nursing

Social Support

Behavioral Symptoms

Communication

Geriatrics

Emotions

Aged

Language

English

Material Type

Book

Online

Audience

Professional

Location

Vancouver Library

Surrey Library

Victoria Library

Internet

Call Number

QZ200 P95m 2008

Copies

Author

Katz, Anne

Place of Publication

Pittsburgh, PA

Publisher

Oncology Nursing Society

Publication Date

2007

Physical Description

xi, 280 p. : ill. ; 23 cm.

Subjects

Neoplasms - psychology

Sexual Behavior

Sexual Dysfunctions, Psychological

Sexual Dysfunction, Physiological

Sex Counseling

Sexuality

Body Image

Sexual Partners

Psychosexual Development

Libido

Communication

Patient Education

Fertility

Professional-Patient Relations

Oncology Nursing

ISBN

9781890504670

189050467X

Language

English

Material Type

Book

Audience

Professional

Location

Surrey Library

Victoria Library

Kelowna Library

Abbotsford Library

Call Number

QZ200 K19b 2007

Copies

Author

Katz, Anne

Edition

2nd ed.

Place of Publication

Pittsburgh, PA

Publisher

Oncology Nursing Society

Publication Date

2018

Physical Description

ix, 293 p. : ill. ; 23 cm.

Series

R2 Library

Subjects

Neoplasms - psychology

Sexual Behavior

Sexual Dysfunctions, Psychological

Sexual Dysfunction, Physiological

Sex Counseling

Sexuality

Body Image

Sexual Partners

Psychosexual Development

Libido

Communication

Patient Education

Fertility

Professional-Patient Relations

Oncology Nursing

ISBN

1635930162

9781635930160

9781635930177

Language

English

Material Type

Book

Ebook

Audience

Professional

Location

Vancouver Library

Kelowna Library

Internet

Call Number

QZ200 K19b 2018

Website Notes

This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Copies

Author

Lorig, Kate

Laurent, Diana

Gonzalez, Virginia

Sobel, David

Minor, Marian

Gecht-Silver, Maureen

Edition

5th ed.

Place of Publication

Boulder, CO

Publisher

Bull Publishing Company

Publication Date

2020

Physical Description

xi, 418 p. : ill. ; 28 cm.

Series

Cancer thriving & surviving tool kit for active living

Subjects

Chronic Disease

Heart Diseases

Lung Diseases

Diabetes Mellitus

Arthritis

Self Care

Self-Management

Exercise

Decision Making

Communication

Problem Solving

Healthy Lifestyle

Popular Work

Abstract

"The Tool Kit includes:

1) A booklet, which begins with a Self-Test that will help you decide where you want to focus. You might start by taking the Self-Test and then scoring it. Your scores will suggest places to start. It also contains Tip Sheets about specific topics that others have found key in managing their conditions, and illustrations to accompany the exercise audio program.

2) The latest edition of Living a Healthy Life with Chronic Conditions written by experts in the field. Even more important?all the authors have chronic conditions.

3) A relaxation audio program with four different relaxation exercises. The first is only five minutes, for a quick start, and the others are about 15 minutes each.

4) An exercise audio program with three different levels of exercises, all of which can be done at home. If you have not exercised much lately you might want to start with the first level and work your way up. Of course, some of you will want to start at the third level.

We suggest that you spend a couple of hours a week learning and practicing the new skills. There is no right or wrong, so explore to find what works for you to manage better." --publisher

Notes

Book to accompany the booklet "Your tool kit for thriving and surviving with cancer"

ISBN

9781945188312

Language

English

Material Type

Book

Audience

Patient or Public

Location

Victoria Cancer Info Ctr

Vancouver Library

Call Number

WT500 C215L 2020

Copies

Alternate Title

Living a healthy life with chronic conditions : for ongoing physical and mental health conditions

Author

Lorig, Kate

Holman, Halsted

LaBossiere Huebner, Trude

McGowan, Patrick

Edition

Canadian 4th ed.

Place of Publication

Boulder, CO

Publisher

Bull Publishing Company

Publication Date

2013

Physical Description

vii, 368 p. : ill. ; 28 cm.

Series

Proquest Ebook Central

ebrary books for public

Subjects

Chronic Disease

Heart Diseases

Lung Diseases

Diabetes Mellitus

Arthritis

Self Care

Self-Management

Exercise

Decision Making

Communication

Problem Solving

Healthy Lifestyle

Popular Work

Notes

Canadian edition - 4th edition revised and updated.

ISBN

9781936693498

9781936693573

Language

English

Material Type

Book

Ebook

Audience

Patient or Public

Location

Vancouver Cancer Info Ctr

Internet

Call Number

WT500 L785 2013

Website Notes

Patients and the public of BC and the Yukon can access this title by emailing library@bccancer.bc.ca or calling 1.888.675.8001 x 7000 (toll-free) to obtain a username and password.

Copies

Author

Mandel, Steve

Place of Publication

Los Altos, Ca.

Publisher

Crisp Publications, Inc.

Publication Date

1987

Subjects

Verbal Behavior

Speech Intelligibility

Communication

ISBN

931961246

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

WX150 M271 1987

Copies