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20 records – page 1 of 1.

Transforming health care : Virginia Mason Medical Center’s pursuit of the perfect patient experience

https://bccalibrary.andornot.com/en/permalink/catalog21019
Kenney, Charles. Boca Raton, Fla.: CRC Press , 2011.
Audience
Professional
Call Number
WX150 K36 2011
Availability
2 copies, 2 available
More Information
Author
Kenney, Charles
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2011
Physical Description
xxii, 223 p. : ill. ; 24 cm.
Subjects
Health facility administration
Cost Control - methods
Delivery of Health Care - organization & administration
Efficiency, Organizational
Patient Satisfaction
Quality Assurance, Health Care - methods
Washington
ISBN
9781563273759
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Kelowna Library
Call Number
WX150 K36 2011

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
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Understanding and using health experiences : improving patient care

https://bccalibrary.andornot.com/en/permalink/catalog120997
Oxford, UK: Oxford University Press , 2013.
Audience
Professional
Call Number
W84.41 U55 2013
Availability
1 copy, 1 available
Table of Contents:; Understanding the experience of illness and treatment -- Ethnographic approaches to health experiences research -- Observing interactions as an approach to understanding patients' experiences -- Narrative Interviewing -- Using focus groups to understand experiences of health and…
More Information
Editor
Ziebland, Sue
Coulter, Angela
Calabrese, Joseph D.
Place of Publication
Oxford, UK
Publisher
Oxford University Press
Publication Date
2013
Physical Description
x, 169 p. : ill. ; 24 cm.
Subjects
Quality Assurance, Health Care - methods
Health Care Surveys - methods
Patient Satisfaction
Patient Acceptance of Health Care
Abstract
Table of Contents:
Understanding the experience of illness and treatment -- Ethnographic approaches to health experiences research -- Observing interactions as an approach to understanding patients' experiences -- Narrative Interviewing -- Using focus groups to understand experiences of health and illness -- Story-gathering : collecting and analysing spontaneously-shared stories as research data -- Patient reported outcomes -- Patient experience surveys -- Using the internet as a source of information about patients' experiences -- Systematic review and synthesis of qualitative research -- Harnessing patients' awareness of adverse reactions to the drugs they take -- Engagement and inclusivity in researching patients' experiences -- Participatory action research : using experience-based co-design to improve the quality of healthcare services -- Understanding and using health experiences : the policy landscape.
ISBN
9780199665372
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W84.41 U55 2013

Copies

c.1 BC Cancer Agency VAN Library Available
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Living with cancer : a report on the patient experience

https://bccalibrary.andornot.com/en/permalink/catalog121192
Canadian Partnership Against Cancer. [Toronto, ON]: Canadian Partnership Against Cancer , 2018.
Audience
Professional
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from…
More Information
  2 read online  
Corporate Author
Canadian Partnership Against Cancer
Place of Publication
[Toronto, ON]
Publisher
Canadian Partnership Against Cancer
Publication Date
2018
Physical Description
50 p.
Series
System performance reports
Subjects
Neoplasms
Neoplasms - psychology
Patient Satisfaction
Patient Navigation
Cancer Survivors
Adaptation, Psychological
Uncertainty
Integrative Oncology
Health Services Accessibility
Delivery of Health Care, Integrated
Continuity of Care
Quality of Health Care
Statistics
Canada
Abstract
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from multiple sources, including Patient Reported Outcomes partners, the Ambulatory Oncology Patient Satisfaction Survey, and initial results from the first Canada-wide study of cancer survivors on the experience of 13,000 Canadians with cancer. - website
Notes
January 2018
ISBN
9781988000343
9781988000350
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
https://www.systemperformance.ca/report/living-with-cancer-patient-experience/
https://content.cancerview.ca/download/cv/quality_and_planning/system_performance/documents/living_with_cancer_patient_experience_report_enpdf?attachment=0
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Journey mapping in cancer care : patient and provider experiences in receiving and delivering cancer care in British Columbia

https://bccalibrary.andornot.com/en/permalink/catalog121215
BC Cancer Agency, British Columbia Ministry of Health, First Nations Health Authority, BC Patient Safety & Quality Council. [Vancouver, BC?]: BC Patient Safety & Quality Council , 2019.
Audience
Professional
More Information
  1 read online  
Corporate Author
BC Cancer Agency
British Columbia Ministry of Health
First Nations Health Authority
BC Patient Safety & Quality Council
Place of Publication
[Vancouver, BC?]
Publisher
BC Patient Safety & Quality Council
Publication Date
2019
Subjects
Patient Navigation
Patient Satisfaction
Neoplasms
Neoplasms - psychology
Health Personnel
Delivery of Health Care, Integrated
Quality of Health Care
Health Services
Health Services, Indigenous
British Columbia
Notes
January 2019
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Website Notes
High-resolution versions of the maps can be
downloaded from BCPSQC.ca
Read Online
https://bcpsqc.ca/wp-content/uploads/2019/02/Journey-Mapping-Cancer-interactive-1.pdf
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Patient engagement : how patient-provider partnerships transform healthcare organizations

https://bccalibrary.andornot.com/en/permalink/catalog123295
Cham, Switzerland: Palgrave Macmillan , 2019.
Audience
Professional
Contents:; 1. Introduction -- 2. From Medical Paternalism to Care Partnerships. A Logical Evolution Over Several Decades -- 3. The Participation of Patients and Relatives in Quebec?s Health System. The Montréal Model -- 4. Implementing Patient and Carer Participation in Self-Care and Co-Care in Swe…
More Information
  1 read online  
Alternate Title
Patient engagement (Pomey)
Editor
Pomey, Marie-Pascale
Denis, Jean-Louis
Dumez, Vincent
Place of Publication
Cham, Switzerland
Publisher
Palgrave Macmillan
Publication Date
2019
Series
Proquest Ebook Central
Organizational behaviour in healthcare
Subjects
Patient Participation
Partnership Practice - organization & administration
Patient-Centered Care - organization & administration
Health Care Reform - organization & administration
Quality Improvement - organization & administration
Abstract
Contents:
1. Introduction -- 2. From Medical Paternalism to Care Partnerships. A Logical Evolution Over Several Decades -- 3. The Participation of Patients and Relatives in Quebec?s Health System. The Montréal Model -- 4. Implementing Patient and Carer Participation in Self-Care and Co-Care in Sweden. Policy, Practice and the Future of Person-Centred Care -- 5. Patient and Family Engagement in the United States. A Social Movement from Patient to Advocate to Partner -- 6. Connections. The Power of Learning Together to Improve Healthcare in the United Kingdom -- 7. Partnering with Patients for Change and Improvement. An Australian Perspective -- 8. The Engagement Conundrum of French Users -- 9. Expert by Experience. Valuing Patient Engagement in Healthcare -- 10. Discussion and Conclusion -- 11. Future Directions for Patient Knowledge. A Citizen-Patient Reflection
ISBN
9783030141004
9783030141011
ISSN
2662-1053
2662-1045
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This Proquest title is licensed for ONE BC Cancer staff user at a time. If you are denied access while on a network computer, please try again later.
Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/bccancer-ebooks/detail.action?docID=5940315
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Lean hospitals : improving quality, patient safety, and employee engagement

https://bccalibrary.andornot.com/en/permalink/catalog124338
Graban, Mark. Boca Raton, FL: CRC Press , 2016. 3rd ed.
Audience
Professional
Call Number
WX150.1 G727l 2016
Availability
1 copy, 0 available
More Information
Author
Graban, Mark
Edition
3rd ed.
Place of Publication
Boca Raton, FL
Publisher
CRC Press
Publication Date
2016
Physical Description
xxiii, 330 p. : ill. ; 25 cm.
Subjects
Hospital Administration -- methods
Hospital Administration -- economics
Total Quality Management -- methods
Efficiency, Organizational
Patient Safety
Quality Improvement
ISBN
9781498743259
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
WX150.1 G727l 2016

Copies

c.1 BC Cancer Agency VIC Library On Loan, due Thursday, September 28, 2023
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Experience of well-being in the midst of advanced cancer

https://bccalibrary.andornot.com/en/permalink/catalog20211
Yue, Kathleen. [Victoria, BC?]: University of Victoria , 2011.
Audience
Professional
Call Number
LE3 2011 Y94
Availability
1 copy, 1 available
More Information
Author
Yue, Kathleen
Place of Publication
[Victoria, BC?]
Publisher
University of Victoria
Publication Date
2011
Subjects
Neoplasms - complications
Terminal Care
Palliative Care
Personal Satisfaction
Quality of Life
Neoplasms - psychology
Neoplasms - nursing
Adaptation, Psychological
Language
English
Material Type
Book
Thesis
Audience
Professional
Location
Victoria Library
Call Number
LE3 2011 Y94

Copies

c.1 BC Cancer Agency VIC Library Available
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Let patients help! : a "patient engagement" handbook-- how doctors, nurses, patients and caregivers can partner for better care

https://bccalibrary.andornot.com/en/permalink/catalog121658
deBronkart, Dave, Sands, Danny. [California]: CreateSpace Independent Publishing Platform , 2013.
Audience
Professional
Call Number
W84.7 D288 2013
Availability
2 copies, 2 available
More Information
Author
deBronkart, Dave
Sands, Danny
Place of Publication
[California]
Publisher
CreateSpace Independent Publishing Platform
Publication Date
2013
Physical Description
xx, 78 p. ; 23 cm.
Subjects
Patient-Centered Care
Patient Participation
Patient Satisfaction
Professional - Patient Relations
Cancer Survivors
ISBN
1466306493
9781466306493
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W84.7 D288 2013

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Patients come second : leading change by changing the way you lead

https://bccalibrary.andornot.com/en/permalink/catalog113937
Berrett, Britt, Spiegelman, Paul. New York, NY: An Inc. Original , 2013.
Audience
Professional
Call Number
WX159 B47 2013
Availability
1 copy, 1 available
More Information
Author
Berrett, Britt
Spiegelman, Paul
Place of Publication
New York, NY
Publisher
An Inc. Original
Publication Date
2013
Physical Description
200 p. ; 23 cm.
Subjects
Health Services Administration
Personnel Administration, Hospital
Personnel Management
Job Satisfaction
Attitude of Health Personnel
Delivery of Health Care
Leadership
Employee Incentive Plans
Organizational Innovation
Patient-Centered Care
Staff Development
Quality of Health Care
ISBN
9780988842809
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WX159 B47 2013

Copies

c.1 BC Cancer Agency VAN Library Available
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Inspired to change : improving patient care one story at a time

https://bccalibrary.andornot.com/en/permalink/catalog113848
Chicago, IL: Health Administration Press , 2014.
Audience
Professional
Call Number
W 84.7 I59 2014
Availability
1 copy, 1 available
More Information
Editor
Larin, Linda R.
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2014
Physical Description
xxvi, 297 p. ; 23 cm.
Series
ACHE Management Series
Subjects
Patient-Centered Care
Professional-Patient Relations
Quality of Health Care
Interpersonal Relations
Personal Narratives as Topic
ISBN
9781567936131
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 I59 2014

Copies

c.1 BC Cancer Agency VAN Library Available
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Cancer experience : the doctor, the patient, the journey

https://bccalibrary.andornot.com/en/permalink/catalog113855
Sessions, Roy B. Lanham, MD: Rowman & Littlefield Publishers, Inc. , 2012.
Audience
Professional
More Information
  1 read online  
Author
Sessions, Roy B
Place of Publication
Lanham, MD
Publisher
Rowman & Littlefield Publishers, Inc.
Publication Date
2012
Series
Proquest Ebook Central
Ebrary books
Subjects
Ethics, Medical
Neoplasms - psychology
Patient care - ethics
Medical Oncology - ethics
Physician-Patient Relations
Health Knowledge, Attitudes, Practice
Suicide, Assisted
ISBN
9781442216235
9781626564275
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This Proquest title is licensed for ONE BC Cancer staff user at a time. If you are denied access while on a network computer, please try again later.
Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/bccancer-ebooks/reader.action?docID=889026
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Narrating patienthood : engaging diverse voices on health, communication and the patient experience

https://bccalibrary.andornot.com/en/permalink/catalog121697
Lanham, MD: Lexington Books , 2019.
Audience
Professional
Call Number
W 84.7 N234 2019
Availability
1 copy, 1 available
More Information
Editor
Kellett, Peter M.
Place of Publication
Lanham, MD
Publisher
Lexington Books
Publication Date
2019
Physical Description
xii, 283 p. ; 24 cm.
Series
Lexington studies in health communication
Subjects
Patient Participation - methods
Health Communication
Culturally Competent Care
Narrative Medicine - methods
Physician-Patient Relations
Health Behavior
ISBN
9781498585538
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 N234 2019

Copies

c.1 BC Cancer Agency VAN Library Available
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Creating a lean culture : tools to sustain lean conversions

https://bccalibrary.andornot.com/en/permalink/catalog124334
Mann, David. Boca Raton, FL: CRC Press , 2015. 3rd ed.
Audience
Professional
Call Number
WX150 M281 2016
Availability
1 copy, 0 available
More Information
Author
Mann, David
Edition
3rd ed.
Place of Publication
Boca Raton, FL
Publisher
CRC Press
Publication Date
2015
Physical Description
xxxi, 367 p. :ill. ; 25 cm.
Subjects
Total Quality Management
Efficiency, Organizational
Personnel Management
Organizational Culture
Organizational Innovation
Quality Improvement
ISBN
9781482243239
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
WX150 M281 2016

Copies

c.1 BC Cancer Agency VIC Library On Loan, due Thursday, September 28, 2023
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Creating a lean culture : tools to sustain lean conversions

https://bccalibrary.andornot.com/en/permalink/catalog20737
Mann, David. New York, NY: Productivity Press , 2010. 2nd ed.
Audience
Professional
Call Number
WX150 M281 2012
Availability
1 copy, 1 available
More Information
Author
Mann, David
Edition
2nd ed.
Place of Publication
New York, NY
Publisher
Productivity Press
Publication Date
2010
Physical Description
xx, 296 p. : ill. ; 26 cm.
Subjects
Total Quality Management
Efficiency, Organizational
Personnel Management
Organizational Culture
Organizational Innovation
Quality Improvement
ISBN
9781439811412
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WX150 M281 2012

Copies

c.1 BC Cancer Agency VAN Library Available
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Toyota way to continous improvement : linking strategy and operational excellence to achieve superior performance

https://bccalibrary.andornot.com/en/permalink/catalog20743
Liker, Jeffrey, Franz, James K. New York, NY: McGraw-Hill , 2011.
Audience
Professional
Call Number
WX150 L727 2011
Availability
1 copy, 1 available
More Information
Author
Liker, Jeffrey
Franz, James K
Place of Publication
New York, NY
Publisher
McGraw-Hill
Publication Date
2011
Physical Description
xxvii, 450 p. : ill. ; 24 cm.
Subjects
Total Quality Management
Efficiency, Organizational
Personnel Management
Organizational Innovation
Quality Improvement
United States
ISBN
9780071477468
0071477462
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WX150 L727 2011

Copies

c.1 BC Cancer Agency VAN Library Available
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Toyota kata : managing people for improvement, adaptiveness, and superior results

https://bccalibrary.andornot.com/en/permalink/catalog20744
Rother, Mike. New York, NY: McGraw-Hill , 2010.
Audience
Professional
Call Number
WX150 R685 2010
Availability
1 copy, 1 available
More Information
Author
Rother, Mike
Place of Publication
New York, NY
Publisher
McGraw-Hill
Publication Date
2010
Physical Description
xx, 306 p. : ill ; 24 cm.
Subjects
Total Quality Management
Personnel Management
Efficiency, Organizational
Organizational Innovation
Quality Improvement
United States
ISBN
9780071635233
0071635238
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WX150 R685 2010

Copies

c.1 BC Cancer Agency VAN Library Available
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Patient practitioner interaction : an experiential manual for developing the art of health care

https://bccalibrary.andornot.com/en/permalink/catalog114497
Davis, Carol M., Musolino, Gina Maria. Thorofare, NJ: Slack Incorporated , 2016. 6th ed.
Audience
Professional
More Information
  1 read online  
Author
Davis, Carol M.
Musolino, Gina Maria
Edition
6th ed.
Place of Publication
Thorofare, NJ
Publisher
Slack Incorporated
Publication Date
2016
Series
R2 Library
Subjects
Physician-Patient Relations
Professional-Patient Relations
Delivery of Health Care
Helping Behavior
Health Personnel - psychology
Communication
Manuals
ISBN
9781630910464
1630910465
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=http://www.r2library.com/Resource/Title/1630910465
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Hiding who I am : the reality of end of life care for LGBT people

https://bccalibrary.andornot.com/en/permalink/catalog120028
Marie Curie. [United Kingdom]: Marie Curie , 2016.
Audience
Professional
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
More Information
  1 read online  
Corporate Author
Marie Curie
Place of Publication
[United Kingdom]
Publisher
Marie Curie
Publication Date
2016
Subjects
Terminal Care
Terminally Ill - psychology
Palliative Care
Hospice Care
Patient-Centered Care
Patient Satisfaction
Surveys and Questionnaires
Sexual and Gender Minorities
Health Services for Transgender Persons
Abstract
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
Notes
SOGIE 2SLGBTQIA Collection
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
https://www.mariecurie.org.uk/globalassets/media/documents/policy/policy-publications/june-2016/reality-end-of-life-care-lgbt-people.pdf
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Look it up! : what patients, doctors, nurses, and pharmacists need to know about the Internet and primary health care

https://bccalibrary.andornot.com/en/permalink/catalog120879
Pluye, Pierre, Barlow, Julie, Grad, Roland. Montreal, QC: McGill-Queen's University Press , 2017.
Audience
Professional
Call Number
W 26.55.D2 P738 2017
Availability
1 copy, 1 available
Table of Contents:; 1 A New Way of Diagnosing -- 2 Do I Really Need This Test? -- 3 When Clinicians Disagree -- 4 The Expanded Role of Pharmacists -- 5 Better Treatment for Chronic Problems and Common Conditions -- 6 Getting Patients Engaged -- 7 The Pros and Cons of "Doctor Google" -- 8 Nurses and…
More Information
  1 read online  
Author
Pluye, Pierre
Barlow, Julie
Grad, Roland
Place of Publication
Montreal, QC
Publisher
McGill-Queen's University Press
Publication Date
2017
Physical Description
xii, 182 p. ; 23 cm.
Series
EBSCOhost eBook
Subjects
Decision Making, Computer-Assisted
Internet
Primary Health Care
Physician-Patient Relations
Health Literacy
Medical Informatics
Popular Work
Abstract
Table of Contents:
1 A New Way of Diagnosing -- 2 Do I Really Need This Test? -- 3 When Clinicians Disagree -- 4 The Expanded Role of Pharmacists -- 5 Better Treatment for Chronic Problems and Common Conditions -- 6 Getting Patients Engaged -- 7 The Pros and Cons of "Doctor Google" -- 8 Nurses and Doctors Can't Remember Everything -- 9 The Hidden Problem of Health Literacy -- 10 The Family Doctor of the Future.
ISBN
9780773551367
9780773551909
9780773551916
Language
English
Material Type
Book
Ebook
Audience
Professional
Location
Vancouver Library
Internet
Call Number
W 26.55.D2 P738 2017
Website Notes
This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=e680sww&AN=1586795&site=ehost-live

Copies

c.1 BC Cancer Agency VAN Library Available
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Patient self-care : helping your patients make therapeutic choices

https://bccalibrary.andornot.com/en/permalink/catalog19325
Canadian Pharmacists Association. [Ottawa, ON]: Canadian Pharmacists Association , 2010. 2nd ed.
Audience
Professional
Call Number
WB120 P974 2010
Availability
1 copy, 1 available
More Information
Corporate Author
Canadian Pharmacists Association
Editor
Repchinsky, Carol
Edition
2nd ed.
Place of Publication
[Ottawa, ON]
Publisher
Canadian Pharmacists Association
Publication Date
2010
Physical Description
xxviii, 1021 p. : ill. ; 24 cm.
Subjects
Nonprescription Drugs
Therapeutics
Self Medication - methods
Consumer Health Information
Patient Education as Topic
Education, Pharmacy
Self Care
Self Administration
ISBN
9781894402507
1894402502
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WB120 P974 2010

Copies

c.1 BC Cancer Agency VAN Library Available
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20 records – page 1 of 1.