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20 records – page 1 of 1.

Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21449
Patterson, Kerry. New York, NY: McGraw-Hill , 2012. updated 2nd ed.
Audience
Professional
Patient or Public
Call Number
BF637 C45 C955 2012
Availability
6 copies, 6 available
More Information
Author
Patterson, Kerry
Edition
updated 2nd ed.
Place of Publication
New York, NY
Publisher
McGraw-Hill
Publication Date
2012
Physical Description
xviii, 244 p. ; 23 cm.
Subjects
Interpersonal Relations
Communication
Negotiating
Emotions
Persuasive Communication
Notes
CN Library copy is housed in the UHNBC Library.
ISBN
9780071771320
Language
English
Material Type
Book
Audience
Professional
Patient or Public
Location
Vancouver Library
Kelowna Library
Surrey Library
Victoria Library
Abbotsford Library
CN Library
Call Number
BF637 C45 C955 2012

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency CN Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21450
Patterson, Kerry. Solon, OH: Findaway World, LLC , 2013. updated 2nd ed.
Audience
Professional
Call Number
BF637 C45 C955 2013 v.1-4
Availability
2 copies, 2 available
More Information
Author
Patterson, Kerry
Edition
updated 2nd ed.
Place of Publication
Solon, OH
Publisher
Findaway World, LLC
Publication Date
2013
Physical Description
4 audio discs (3 hr., 52 min.) : digital, CD audio ; 4 3/4 in.
Subjects
Interpersonal Relations
Communication
Negotiating
Emotions
Persuasive Communication
ISBN
9781469266824
Language
English
Material Type
Audio
CD
Audience
Professional
Location
Vancouver Library AV Room
Call Number
BF637 C45 C955 2013 v.1-4

Copies

c.1 BC Cancer Agency VAN Library AV Room Available
c.2 BC Cancer Agency VAN Library AV Room Available
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PowerPhrases! : the perfect words to say it right and get the results you want

https://bccalibrary.andornot.com/en/permalink/catalog15877
Runion, Meryl. Cascade, CO: Power Potentials Publishing , c2005. expanded ed.
Audience
Professional
Call Number
BF637 C45 R943 2005
Availability
2 copies, 2 available
More Information
Alternate Title
Power phrases
Author
Runion, Meryl
Edition
expanded ed.
Place of Publication
Cascade, CO
Publisher
Power Potentials Publishing
Publication Date
c2005
Physical Description
320 p. ; 23 cm. + 1 CD-ROM
Subjects
Interpersonal Relations
Communication
Verbal Behavior
Workplace
Negotiating
Personnel Management
Persuasive Communication
ISBN
9780971443792
0971443793
Language
English
Material Type
Book
CD
Audience
Professional
Location
Vancouver Library
Victoria Library
Call Number
BF637 C45 R943 2005

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Lifescripts : what to say to get what you want in life's toughest situations

https://bccalibrary.andornot.com/en/permalink/catalog15876
Pollan, Stephen M, Levine, Mark. Hoboken, N.J.: John Wiley & Sons, Inc. , 2004. rev. and updated ed.
Audience
Professional
Patient or Public
Call Number
BF637 C45 P771 2004
Availability
1 copy, 1 available
More Information
Alternate Title
Lifescripts : what to say to get what you want in life's toughest situations : revised with new scripts for the workplace
Author
Pollan, Stephen M
Levine, Mark
Edition
rev. and updated ed.
Place of Publication
Hoboken, N.J.
Publisher
John Wiley & Sons, Inc.
Publication Date
2004
Physical Description
xv, 464 p. : col. ill. ; 24 cm. + 1 CD-ROM
Subjects
Interpersonal Relations
Communication
Verbal Behavior
Negotiating
Personnel Management
Persuasive Communication
Self Concept
Workplace
Dissent and Disputes
ISBN
9780471643760
0471643769
Language
English
Material Type
Book
CD
Audience
Professional
Patient or Public
Location
Vancouver Library
Call Number
BF637 C45 P771 2004

Copies

c.1 BC Cancer Agency VAN Library Available
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Practical plans for difficult conversations in medicine : strategies that work in breaking bad news

https://bccalibrary.andornot.com/en/permalink/catalog18877
Buckman, Robert. Baltimore, MD: Johns Hopkins University Press , 2010.
Audience
Professional
Call Number
W62 B925p 2010
Availability
5 copies, 5 available
Some "can’t go wrong" tips; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol; Managing conflict and escalation : the HARD protocol; Giving information effectively : the SAFER protocol; Requesting autopsy or organ donation; Conclusion : putting it all together and mak…
More Information
Author
Buckman, Robert
Place of Publication
Baltimore, MD
Publisher
Johns Hopkins University Press
Publication Date
2010
Physical Description
xiii, 143 p. ; 24 cm.
Subjects
Physician-Patient Relations
Truth Disclosure
Communication
Physician's Role - psychology
Abstract
Some "can’t go wrong" tips
Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol
Managing conflict and escalation : the HARD protocol
Giving information effectively : the SAFER protocol
Requesting autopsy or organ donation
Conclusion : putting it all together and making a difference in communication.
ISBN
9780801895579
080189557X
Language
English
Material Type
Book
DVD
Audience
Professional
Location
Vancouver Library
Surrey Library
Kelowna Library
Victoria Library
Abbotsford Library
Call Number
W62 B925p 2010

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Learning to laugh at work : the power of humor in the workplace

https://bccalibrary.andornot.com/en/permalink/catalog15875
McGraw, Robert. Mission, KS: SkillPath Publications , c1995.
Audience
Professional
Call Number
BF637 L3 M147 1995
Availability
1 copy, 1 available
More Information
Author
McGraw, Robert
Place of Publication
Mission, KS
Publisher
SkillPath Publications
Publication Date
c1995
Physical Description
iv, 68 p. : ill. ; 22 cm
Series
SkillPath handbook series
Subjects
Wit and Humor
Communication
Workplace
ISBN
9781878542403
1878542400
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
BF637 L3 M147 1995

Copies

c.1 BC Cancer Agency VAN Library Available
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Talking about death won't kill you : the essential guide to end-of-life conversations.

https://bccalibrary.andornot.com/en/permalink/catalog122230
Kortes-Miller, Kathy. Toronto, ON: ECW Press , 2018.
Audience
Patient or Public
Call Number
BF789 D4 K85 2018
Availability
1 copy, 1 available
More Information
Alternate Title
Talking about death will not kill you
Author
Kortes-Miller, Kathy
Place of Publication
Toronto, ON
Publisher
ECW Press
Publication Date
2018
Physical Description
208 p. : 22 cm.
Subjects
Attitude to Death
Terminally Ill - psychology
Communication
Interpersonal Communication
Decision Making
Adaptation, Psychological
Popular Work
ISBN
9781770414068
Language
English
Material Type
Book
Audience
Patient or Public
Location
Victoria Cancer Info Ctr
Call Number
BF789 D4 K85 2018

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Missing Available
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Speaking up without freaking out : 50 techniques for confident and compelling presenting

https://bccalibrary.andornot.com/en/permalink/catalog120268
Abrahams, Matt. Dubuque, IA: Kendall Hunt Publishing Company , [2016]. 3rd ed.
Audience
Professional
Call Number
PN4121 A159 2016
Availability
1 copy, 1 available
More Information
Alternate Title
Speaking up without freaking out : fifty techniques for confident and compelling presenting
Author
Abrahams, Matt
Edition
3rd ed.
Place of Publication
Dubuque, IA
Publisher
Kendall Hunt Publishing Company
Publication Date
[2016]
Physical Description
xi, 164 p. : ill. ; 19 cm.
Subjects
Speech
Public Speaking
Anxiety - prevention & control
Communication
Professionalism
ISBN
9781465290472
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
PN4121 A159 2016

Copies

c.1 BC Cancer Agency VAN Library Available
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Harvard Business Review on communicating effectively

https://bccalibrary.andornot.com/en/permalink/catalog121741
Harvard Business Review. [Boston, MA]: Harvard Business School Publishing , 2011.
Audience
Professional
Call Number
WX150 H339c 2011
Availability
1 copy, 1 available
More Information
Alternate Title
Communicating effectively
Corporate Author
Harvard Business Review
Place of Publication
[Boston, MA]
Publisher
Harvard Business School Publishing
Publication Date
2011
Physical Description
v, 198 p. ; 21 cm.
Series
Harvard Business Review on
Subjects
Leadership
Communication
Interprofessional Relations
ISBN
9781422162514
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WX150 H339c 2011

Copies

c.1 BC Cancer Agency VAN Library Available
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Hold me tight : seven conversations for a lifetime of love

https://bccalibrary.andornot.com/en/permalink/catalog120507
Johnson, Sue. New York, NY: Little Brown and Company , 2008.
Audience
Patient or Public
Call Number
WM430.5.M3 J66 2008
Availability
8 copies, 8 available
More Information
Author
Johnson, Sue
Place of Publication
New York, NY
Publisher
Little Brown and Company
Publication Date
2008
Physical Description
xii, 300 p. ; 25 cm.
Subjects
Couples therapy
Marital Therapy
Interpersonal Relations
Emotion-Focused Therapy
Counseling
Communication
Love
Popular Work
Notes
Surrey CIC keep 2022 (F0002461)
Surrey CIC keep 2022 PFC (F0002463, F0002462)
ISBN
9780316113007
Language
English
Material Type
Book
Audience
Patient or Public
Location
Vancouver Library
Abbotsford Cancer Info Ctr
Prince George Cancer Info Ctr
Surrey Cancer Info Ctr
Victoria Cancer Info Ctr
Call Number
WM430.5.M3 J66 2008

Copies

c.1 BC Cancer Agency SUR Cancer Info Ctr Available
c.3 BC Cancer Agency SUR Cancer Info Ctr Surrey PFC Available
c.2 BC Cancer Agency SUR Cancer Info Ctr Surrey PFC Available
c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Missing Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency PG Cancer Info Ctr Missing Available
c.2 BC Cancer Agency VIC Cancer Info Ctr Missing Available
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Nonviolent communication : a language of life

https://bccalibrary.andornot.com/en/permalink/catalog120504
Rosenberg, Marshall B. Encinitas, CA.: Puddle Dancer Press , 2015. 3rd ed.
Audience
Patient or Public
Call Number
WM172 R813 2015
Availability
5 copies, 5 available
More Information
Author
Rosenberg, Marshall B
Edition
3rd ed.
Place of Publication
Encinitas, CA.
Publisher
Puddle Dancer Press
Publication Date
2015
Physical Description
xix, 244 p. ; 23 cm.
Subjects
Communication
Interpersonal Relations
Empathy
Conflict (Psychology)
Negotiating
Verbal Behavior
Popular Work
Notes
Surrey CIC keep 2022 (F0002447)
Surrey CIC keep 2022 PFC (F0002451)
ISBN
9781892005281
Language
English
Material Type
Book
Audience
Patient or Public
Location
Abbotsford Cancer Info Ctr
Victoria Cancer Info Ctr
Surrey Cancer Info Ctr
Vancouver Library
Call Number
WM172 R813 2015

Copies

c.1 BC Cancer Agency SUR Cancer Info Ctr Available
c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.4 BC Cancer Agency SUR Cancer Info Ctr Surrey PFC Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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Teaching in practice : how professionals can work effectively with clients, patients, and colleagues

https://bccalibrary.andornot.com/en/permalink/catalog15996
Farquharson, Andy. San Francisco, CA: Jossey-Bass Publishers , 1995.
Audience
Professional
Call Number
HV29.7 F238 1995
Availability
1 copy, 1 available
More Information
Author
Farquharson, Andy
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass Publishers
Publication Date
1995
Physical Description
xvii, 289 p. : ill. ; 24 cm.
Series
Jossey-Bass higher and adult education, health, and social and behavioral science series
Subjects
Communication
Teaching
Learning
Interpersonal Relations
Professional-Patient Relations
Health Personnel
Education, Continuing
Staff Development
ISBN
0787901288
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
HV29.7 F238 1995

Copies

c.1 BC Cancer Agency VAN Library Available
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Communication and care coordination for the palliative care team : a handbook for building and maintaining optimal teams

https://bccalibrary.andornot.com/en/permalink/catalog122443
Imes, Rebecca S., Omilion-Hodges, Leah M., Hester, Jennifer D. B. New York, NY: Springer Publishing Company, LLC , [2021].
Audience
Professional
Contents:; Why We Need to Talk about Teams and Communication in Palliative Care -- Who Are the Players? Exploring the Types of Palliative Care Providers -- Formation and Maintenance of High Performing Palliative Care Teams -- Leading Palliative Care Teams -- Interdisciplinary Palliative Care Team M…
More Information
  1 read online  
Author
Imes, Rebecca S.
Omilion-Hodges, Leah M.
Hester, Jennifer D. B.
Place of Publication
New York, NY
Publisher
Springer Publishing Company, LLC
Publication Date
[2021]
Series
R2 Library
Subjects
Palliative Care
Patient Care Team
Communication
Interprofessional Relations
Patient-Centered Care
Abstract
Contents:
Why We Need to Talk about Teams and Communication in Palliative Care -- Who Are the Players? Exploring the Types of Palliative Care Providers -- Formation and Maintenance of High Performing Palliative Care Teams -- Leading Palliative Care Teams -- Interdisciplinary Palliative Care Team Meetings -- Occupational Culture : Understanding the Role and Stigma of Palliative Care -- Self-care and Team-care in Emotional Labor-Intensive Positions.
ISBN
0826158056
9780826158055
9780826158062
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=https://www.r2library.com/Resource/Title/0826158056
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Putting anger to work for you

https://bccalibrary.andornot.com/en/permalink/catalog15878
Schroeder, Ruth, Schroeder, Joel. Mission, KS: SkillPath Publications , c1995.
Audience
Professional
Call Number
BF698.9 S381 1995
Availability
1 copy, 1 available
More Information
Author
Schroeder, Ruth
Schroeder, Joel
Place of Publication
Mission, KS
Publisher
SkillPath Publications
Publication Date
c1995
Physical Description
71 p. ; 22 cm
Series
SkillPath handbook series
Subjects
Anger
Assertiveness
Communication
Interpersonal Relations
Emotions
Adaptation, Psychological
Stress, Psychological
ISBN
1878542869 (pbk.)
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
BF698.9 S381 1995

Copies

c.1 BC Cancer Agency VAN Library Available
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Talking tools II : putting communication skills to work : resource booklet

https://bccalibrary.andornot.com/en/permalink/catalog9692
Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.
Audience
Professional
Call Number
W62 T146 2001 v.2
Availability
1 copy, 1 available
More Information
  1 read online  
Corporate Author
Canada. Health Canada
Place of Publication
Ottawa, Ont.
Publisher
Minister of Public Works and Government Services Canada
Publication Date
2001
Subjects
Physician-Patient Relations
Communication
Interpersonal Relations
Patient Compliance
ISBN
066231171X
Language
English
Material Type
Book
Online
Audience
Professional
Location
Victoria Library
Call Number
W62 T146 2001 v.2
Website Notes
Available in PDF format.
Read Online
https://publications.gc.ca/collections/Collection/H39-509-2001-2E.pdf

Copies

c.1 BC Cancer Agency VIC Library Available
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Talking tools II : putting communication skills to work : course book

https://bccalibrary.andornot.com/en/permalink/catalog9693
Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.
Audience
Professional
Call Number
W62 T146 2001 v.3
Availability
1 copy, 1 available
More Information
  1 read online  
Corporate Author
Canada. Health Canada
Place of Publication
Ottawa, Ont.
Publisher
Minister of Public Works and Government Services Canada
Publication Date
2001
Subjects
Physician-Patient Relations
Communication
Interpersonal Relations
Patient Compliance
ISBN
0662311701
Language
English
Material Type
Book
Online
Audience
Professional
Location
Victoria Library
Call Number
W62 T146 2001 v.3
Website Notes
Available in PDF format
Read Online
https://publications.gc.ca/collections/Collection/H39-509-2001-1E.pdf

Copies

c.1 BC Cancer Agency VIC Library Available
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Field guide to the difficult patient interview

https://bccalibrary.andornot.com/en/permalink/catalog2225
Platt, Frederic W, Gordon, Geoffrey H. Philadelphia, PA: Lippincott Williams & Wilkins , 1999.
Audience
Professional
Call Number
W62 P719 1999
Availability
1 copy, 1 available
More Information
Author
Platt, Frederic W
Gordon, Geoffrey H
Place of Publication
Philadelphia, PA
Publisher
Lippincott Williams & Wilkins
Publication Date
1999
Subjects
Physician-Patient Relations
Communication
ISBN
0781720443
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W62 P719 1999

Copies

c.1 BC Cancer Agency VAN Library Available
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High-impact presentation and training skills : proven techniques for captivating, motivating and inspiring

https://bccalibrary.andornot.com/en/permalink/catalog14459
Holliday, Micki. Shawnee Mission, KS: National Press Publications , 2000.
Audience
Professional
Call Number
PN4121 H739 2000
Availability
1 copy, 1 available
More Information
Author
Holliday, Micki
Place of Publication
Shawnee Mission, KS
Publisher
National Press Publications
Publication Date
2000
Subjects
Public Speaking
Speech
Communication
Education
ISBN
1558522794
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
PN4121 H739 2000

Copies

c.1 BC Cancer Agency KEL Library Available
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When cancer strikes a friend : what to say, what to do, and how to help

https://bccalibrary.andornot.com/en/permalink/catalog21841
Draeger, Bonnie E. New York, NY: Skyhorse Publishing , 2012.
Audience
Patient or Public
Call Number
QZ201 D758 2012
Availability
1 copy, 1 available
More Information
Author
Draeger, Bonnie E
Editor
Abram, Rachel
Place of Publication
New York, NY
Publisher
Skyhorse Publishing
Publication Date
2012
Physical Description
xi, 239 p. : ill. ; 21 cm.
Subjects
Neoplasms - psychology
Interpersonal Relations
Communication
Social Support
Friends
Breast Neoplasms - psychology
Popular Work
ISBN
9781620872147
Language
English
Material Type
Book
Audience
Patient or Public
Location
Victoria Cancer Info Ctr
Call Number
QZ201 D758 2012

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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How to help your friend with cancer

https://bccalibrary.andornot.com/en/permalink/catalog21861
Fullbright, Colleen Dolan. Atlanta, GA: American Cancer Society , 2015.
Audience
Patient or Public
Call Number
QZ201 F965 2015
Availability
5 copies, 5 available
More Information
Author
Fullbright, Colleen Dolan
Place of Publication
Atlanta, GA
Publisher
American Cancer Society
Publication Date
2015
Physical Description
xvii, 99 p. ; 21 cm.
Subjects
Neoplasms - psychology
Breast Neoplasms - psychology
Interpersonal Relations
Communication
Social Support
Friends
Popular Work
Helping Behavior
Notes
Surrey CIC keep 2022 PFC
ISBN
9781604432244
Language
English
Material Type
Book
Audience
Patient or Public
Location
Vancouver Library
Abbotsford Cancer Info Ctr
Kelowna Cancer Info Ctr
Surrey Cancer Info Ctr
Victoria Cancer Info Ctr
Call Number
QZ201 F965 2015

Copies

c.1 BC Cancer Agency SUR Cancer Info Ctr Surrey PFC Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.1 BC Cancer Agency KEL Cancer Info Ctr Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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20 records – page 1 of 1.