Skip header and navigation
The BC Cancer Library

Delivering timely service and evidence-informed resources to people in BC and the Yukon facing cancer and those involved in oncology care or research.

  Refine by:

Refine by:

Format

More
More

20 records – page 1 of 1.

Transforming health care : Virginia Mason Medical Center’s pursuit of the perfect patient experience

https://bccalibrary.andornot.com/en/permalink/catalog21019
Kenney, Charles. Boca Raton, Fla.: CRC Press , 2011.
Audience
Professional
Call Number
WX150 K36 2011
Availability
2 copies, 2 available
More Information
Author
Kenney, Charles
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2011
Physical Description
xxii, 223 p. : ill. ; 24 cm.
Subjects
Health facility administration
Cost Control - methods
Delivery of Health Care - organization & administration
Efficiency, Organizational
Patient Satisfaction
Quality Assurance, Health Care - methods
Washington
ISBN
9781563273759
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Kelowna Library
Call Number
WX150 K36 2011

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
Show Less

Patient experiences with ambulatory cancer care in British Columbia, 2005/06

https://bccalibrary.andornot.com/en/permalink/catalog17560
Watson, Diane E, Peterson, Sandra, Mooney, Dawn. [Vancouver, BC?]: UBC Centre for Health Services and Policy Research , 2007.
Audience
Professional
More Information
  1 read online  
Author
Watson, Diane E
Peterson, Sandra
Mooney, Dawn
Place of Publication
[Vancouver, BC?]
Publisher
UBC Centre for Health Services and Policy Research
Publication Date
2007
Subjects
Neoplasms - psychology
Neoplasms - therapy
Ambulatory Care
Health Services Accessibility
Patient Satisfaction
Cancer Patients
Cancer Care Facilities
Health Care Surveys
Data Collection
British Columbia
ISBN
1897085117
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.chspr.ubc.ca/sites/default/files/publication_files/chspr07-04.pdf
Show Less

Changing patient behavior : improving outcomes in health and disease management

https://bccalibrary.andornot.com/en/permalink/catalog14778
San Francisco, CA: Jossey-Bass , 2001.
Audience
Professional
Call Number
W 84 C456 2001
Availability
1 copy, 1 available
More Information
Editor
Patterson, Richard
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2001
Physical Description
xxii, 238 p. : ill. ; 24 cm.
Subjects
Outcome Assessment (Health Care)
Behavior Therapy
Disease Management
Health Behavior
Patient Acceptance of Health Care
Practice Guideline
Motivation
ISBN
0787952796
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84 C456 2001

Copies

c.1 BC Cancer Agency VAN Library Available
Show Less

Health care data guide : learning from data for improvement

https://bccalibrary.andornot.com/en/permalink/catalog122748
Provost, Lloyd P., Murray, Sandra. San Francisco, CA: Jossey-Bass , 2011.
Audience
Professional
Call Number
W84.81 P969 2011
Availability
2 copies, 2 available
More Information
Author
Provost, Lloyd P.
Murray, Sandra
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2011
Subjects
Process Assessment (Health Care) - methods
Data Interpretation, Statistical
Quality Assurance, Health Care
Total Quality Management - methods
ISBN
9780470902585
Language
English
Material Type
Book
Audience
Professional
Location
Surrey Library
Call Number
W84.81 P969 2011

Copies

c.1 BC Cancer Agency SUR Library Available
c.2 BC Cancer Agency SUR Library Available
Show Less

Through the patient's eyes : understanding and promoting patient-centered care

https://bccalibrary.andornot.com/en/permalink/catalog121657
New York, NY: Jossey-Bass | John Wiley & Sons, Inc. , 1993.
Audience
Professional
Call Number
W 84.7 T531t 1993
Availability
1 copy, 1 available
More Information
Editor
Gerteis, Margaret
Edgman-Levitan, Susan
Daley, Jennifer
Place of Publication
New York, NY
Publisher
Jossey-Bass
John Wiley & Sons, Inc.
Publication Date
1993
Physical Description
xxix, 317 p. ; 23 cm.
Series
Jossey Bass health series
Subjects
Patient-Centered Care
Patient Care Planning
Patient Satisfaction
Professional - Patient Relations
ISBN
9780787962203
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 T531t 1993

Copies

c.1 BC Cancer Agency VAN Library Available
Show Less

Health care manager's guide to continuous quality improvement

https://bccalibrary.andornot.com/en/permalink/catalog7079
Leebov, Wendy, Ersoz, Clara Jean. Chicago, Ill.: American Hospital Publishing, Inc. , 1991.
Audience
Professional
Call Number
WX153 L482 1991
Availability
1 copy, 1 available
More Information
Author
Leebov, Wendy
Ersoz, Clara Jean
Place of Publication
Chicago, Ill.
Publisher
American Hospital Publishing, Inc.
Publication Date
1991
Subjects
Quality Assurance, Health Care
Delivery of Health Care
ISBN
1556480784
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
WX153 L482 1991

Copies

c.1 BC Cancer Agency VIC Library Available
Show Less

Quest for quality in Canadian health care : continuous quality improvement

https://bccalibrary.andornot.com/en/permalink/catalog14100
Harrigan, Marylou. [Ottawa, ON]: Minister of Supply and Services Canada , 2000. 2nd ed.
Audience
Professional
Call Number
WX153 C213 2000
Availability
1 copy, 1 available
More Information
Author
Harrigan, Marylou
Corporate Author
Canada. Health Canada
Edition
2nd ed.
Place of Publication
[Ottawa, ON]
Publisher
Minister of Supply and Services Canada
Publication Date
2000
Subjects
Quality Assurance, Health Care - Canada
ISBN
0662286081
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
WX153 C213 2000
Website Notes
Content has been archived but is still available on this site

Copies

c.1 BC Cancer Agency KEL Library Available
Show Less

Multicultural health care : a quality improvement guide

https://bccalibrary.andornot.com/en/permalink/catalog16573
National Committee for Quality Assurance (NCQA), Eli Lilly and Company. Indianapolis, IN: Eli Lilly and Company , 2007.
Audience
Professional
More Information
  2 read online  
Corporate Author
National Committee for Quality Assurance (NCQA)
Eli Lilly and Company
Place of Publication
Indianapolis, IN
Publisher
Eli Lilly and Company
Publication Date
2007
Subjects
Cross-Cultural Comparison
Delivery of Health Care
Patient-Centered Care
Cultural Diversity
Ethnic Groups
Professional-Patient Relations
Quality Assurance, Health Care
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.ncqa.org/Portals/0/HEDISQM/CLAS/CLAS_toolkit.pdf
http://www.ncqa.org/tabid/676/Default.aspx
Show Less

Disclosing unanticipated medical outcomes (DUMO) : disclosing and resolving adverse outcomes with patients and families : workshop syllabus

https://bccalibrary.andornot.com/en/permalink/catalog21241
Institute for Healthcare Communication. Mississauga, ON: Institute for Healthcare Communication-Canada , 2011. rev. ed.
Audience
Professional
Call Number
W62 D611 2011
Availability
2 copies, 2 available
More Information
Corporate Author
Institute for Healthcare Communication
Edition
rev. ed.
Place of Publication
Mississauga, ON
Publisher
Institute for Healthcare Communication-Canada
Publication Date
2011
Physical Description
1 v. (various pagings) : ill. ; 28 cm.
Subjects
Professional-Patient Relations
Disclosure
Medical Errors
Patient Care - standards
Treatment Outcome
Treatment Failure
Risk Management
Quality Assurance, Health Care
Patient Acceptance of Health Care
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Victoria Library
Call Number
W62 D611 2011

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VIC Library Available
Show Less

Improving palliative care for cancer

https://bccalibrary.andornot.com/en/permalink/catalog16270
National Cancer Policy Board (U.S.). Washington, DC: National Academies Press , 2001.
Audience
Professional
More Information
  1 read online  
Corporate Author
National Cancer Policy Board (U.S.)
Place of Publication
Washington, DC
Publisher
National Academies Press
Publication Date
2001
Subjects
Palliative Care
Terminal Care
Neoplasms - therapy
Quality Assurance, Health Care
African Americans
Education, Professional
Financing, Government
Health Services Accessibility
Practice Guideline
Practice Guidelines as Topic
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.nap.edu/openbook.php?isbn=0309074029
Show Less

Inspired to change : improving patient care one story at a time

https://bccalibrary.andornot.com/en/permalink/catalog113848
Chicago, IL: Health Administration Press , 2014.
Audience
Professional
Call Number
W 84.7 I59 2014
Availability
1 copy, 1 available
More Information
Editor
Larin, Linda R.
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2014
Physical Description
xxvi, 297 p. ; 23 cm.
Series
ACHE Management Series
Subjects
Patient-Centered Care
Professional-Patient Relations
Quality of Health Care
Interpersonal Relations
Personal Narratives as Topic
ISBN
9781567936131
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 I59 2014

Copies

c.1 BC Cancer Agency VAN Library Available
Show Less

Patient and family-centered care : assessing and enhancing your volunteer program : webinar DVD 2013

https://bccalibrary.andornot.com/en/permalink/catalog21423
Hinkle, Lisa. Chicago, IL: Association for Healthcare Volunteer Resource Professionals , 2013.
Audience
Professional
Call Number
WX159.5 H663 2013
Availability
1 copy, 1 available
More Information
Author
Hinkle, Lisa
Place of Publication
Chicago, IL
Publisher
Association for Healthcare Volunteer Resource Professionals
Publication Date
2013
Subjects
Volunteers
Hospital Volunteers
Patient Acceptance of Health Care
Patient-Centered Care
Delivery of Health Care
Language
English
Material Type
Video
DVD
Audience
Professional
Location
Kelowna Library
Call Number
WX159.5 H663 2013

Copies

c.1 BC Cancer Agency KEL Library Available
Show Less

Enhancing data systems to improve the quality of cancer care

https://bccalibrary.andornot.com/en/permalink/catalog9495
Washington, DC: National Academy Press , 2000.
Audience
Professional
Call Number
QZ266 E57h 2000
Availability
1 copy, 1 available
More Information
Editor
Hewitt, Maria
Simone, Joseph V
Place of Publication
Washington, DC
Publisher
National Academy Press
Publication Date
2000
Subjects
Databases
Quality Assurance, Health Care
Neoplasms - therapy
ISBN
0309071917
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
QZ266 E57h 2000

Copies

c.1 BC Cancer Agency VAN Library Available
Show Less

Toward better health care for British Columbians

https://bccalibrary.andornot.com/en/permalink/catalog14229
British Columbia. Ministry of Health Services. [Victoria, BC?]: British Columbia. Ministry of Health Services , 2004.
Audience
Professional
Call Number
WX153 B862t 2004
Availability
1 copy, 1 available
More Information
Corporate Author
British Columbia. Ministry of Health Services
Place of Publication
[Victoria, BC?]
Publisher
British Columbia. Ministry of Health Services
Publication Date
2004
Subjects
Quality Assurance, Health Care - British Columbia
Delivery of Health Care - British Columbia
ISBN
0772652384
Language
English
Material Type
Book
Retention Policy
Discard in 2008
Audience
Professional
Location
Vancouver Library
Call Number
WX153 B862t 2004

Copies

c.1 BC Cancer Agency VAN Library Available
Show Less

Envisioning the national health care quality report

https://bccalibrary.andornot.com/en/permalink/catalog9494
Institute of Medicine (U.S.). Committee on the National Quality Report on Health Care Delivery. Washington, DC: National Academy Press , 2001.
Audience
Professional
Call Number
W 84 I59e 2001
Availability
1 copy, 1 available
More Information
Corporate Author
Institute of Medicine (U.S.). Committee on the National Quality Report on Health Care Delivery
Editor
Hurtado, Margarita P
Swift, Elaine K
Place of Publication
Washington, DC
Publisher
National Academy Press
Publication Date
2001
Subjects
Quality Assurance, Health Care - United States
Delivery of Health Care - United States
ISBN
030907343X
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84 I59e 2001

Copies

c.1 BC Cancer Agency VAN Library Available
Show Less

Report of the Surgeon General's Advisory Committee on the Health Consequences of Using Smokeless Tobacco

https://bccalibrary.andornot.com/en/permalink/catalog4139
Surgeon General's Advisory Committee on the Health Consequences of Using Smokeless Tobacco, U.S. Dept. of Health and Human Services. [Bethesda, MD]: U.S. Dept. of Health and Human Services , 1986.
Audience
Professional
Call Number
WA900 R425 1986
More Information
  2 read online  
Corporate Author
Surgeon General's Advisory Committee on the Health Consequences of Using Smokeless Tobacco
U.S. Dept. of Health and Human Services
Editor
Cullen, Joseph W
Place of Publication
[Bethesda, MD]
Publisher
U.S. Dept. of Health and Human Services
Publication Date
1986
Subjects
Tobacco, Smokeless
Health Surveys
United States
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Call Number
WA900 R425 1986
Read Online
http://sgreports.nlm.nih.gov/NN/B/B/F/C/
http://www.surgeongeneral.gov/library/reports/
Show Less

Survey questionnaire for standards for accreditation of Canadian health care facilities 1985

https://bccalibrary.andornot.com/en/permalink/catalog3181
Canadian Council on Hospital Accreditation. Ottawa, Ont.: Canadian Council on Hospital Accreditation , 1985.
Audience
Professional
Call Number
WX15 C352s 1985
Includes all CCABC accreditation survey data plus correspondence between CCHA and the Cancer Clinic
More Information
Corporate Author
Canadian Council on Hospital Accreditation
Place of Publication
Ottawa, Ont.
Publisher
Canadian Council on Hospital Accreditation
Publication Date
1985
Subjects
Accreditation - standards
Quality Assurance, Health Care
Hospitals
Canada
Abstract
Includes all CCABC accreditation survey data plus correspondence between CCHA and the Cancer Clinic
Language
English
Material Type
Book
Audience
Professional
Location
VC Library Archives
Call Number
WX15 C352s 1985
Show Less

Narrating patienthood : engaging diverse voices on health, communication and the patient experience

https://bccalibrary.andornot.com/en/permalink/catalog121697
Lanham, MD: Lexington Books , 2019.
Audience
Professional
Call Number
W 84.7 N234 2019
Availability
1 copy, 1 available
More Information
Editor
Kellett, Peter M.
Place of Publication
Lanham, MD
Publisher
Lexington Books
Publication Date
2019
Physical Description
xii, 283 p. ; 24 cm.
Series
Lexington studies in health communication
Subjects
Patient Participation - methods
Health Communication
Culturally Competent Care
Narrative Medicine - methods
Physician-Patient Relations
Health Behavior
ISBN
9781498585538
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 N234 2019

Copies

c.1 BC Cancer Agency VAN Library Available
Show Less

Handbook of health survey methods

https://bccalibrary.andornot.com/en/permalink/catalog120953
Hoboken, NJ: John Wiley & Sons, Inc. , 2015.
Audience
Professional
Call Number
WA900.1 H236 2015
Availability
1 copy, 1 available
More Information
Editor
Johnson, Timothy P.
Place of Publication
Hoboken, NJ
Publisher
John Wiley & Sons, Inc.
Publication Date
2015
Physical Description
xxii, 816 p. : ill. ; 25 cm.
Series
Wiley handbooks in survey methodology
Subjects
Health Surveys - methods
ISBN
9781118002322
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WA900.1 H236 2015

Copies

c.1 BC Cancer Agency VAN Library Available
Show Less

Lean hospitals : improving quality, patient safety, and employee engagement

https://bccalibrary.andornot.com/en/permalink/catalog124338
Graban, Mark. Boca Raton, FL: CRC Press , 2016. 3rd ed.
Audience
Professional
Call Number
WX150.1 G727l 2016
Availability
1 copy, 0 available
More Information
Author
Graban, Mark
Edition
3rd ed.
Place of Publication
Boca Raton, FL
Publisher
CRC Press
Publication Date
2016
Physical Description
xxiii, 330 p. : ill. ; 25 cm.
Subjects
Hospital Administration -- methods
Hospital Administration -- economics
Total Quality Management -- methods
Efficiency, Organizational
Patient Safety
Quality Improvement
ISBN
9781498743259
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
WX150.1 G727l 2016

Copies

c.1 BC Cancer Agency VIC Library On Loan, due Thursday, September 28, 2023
Show Less

20 records – page 1 of 1.