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Delivering timely service and evidence-informed resources to people in BC and the Yukon facing cancer and those involved in oncology care or research.

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20 records – page 1 of 1.

Transforming health care : Virginia Mason Medical Center’s pursuit of the perfect patient experience

https://bccalibrary.andornot.com/en/permalink/catalog21019
Kenney, Charles. Boca Raton, Fla.: CRC Press , 2011.
Audience
Professional
Call Number
WX150 K36 2011
Availability
2 copies, 2 available
More Information
Author
Kenney, Charles
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2011
Physical Description
xxii, 223 p. : ill. ; 24 cm.
Subjects
Health facility administration
Cost Control - methods
Delivery of Health Care - organization & administration
Efficiency, Organizational
Patient Satisfaction
Quality Assurance, Health Care - methods
Washington
ISBN
9781563273759
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Kelowna Library
Call Number
WX150 K36 2011

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
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Patient experiences with ambulatory cancer care in British Columbia, 2005/06

https://bccalibrary.andornot.com/en/permalink/catalog17560
Watson, Diane E, Peterson, Sandra, Mooney, Dawn. [Vancouver, BC?]: UBC Centre for Health Services and Policy Research , 2007.
Audience
Professional
More Information
  1 read online  
Author
Watson, Diane E
Peterson, Sandra
Mooney, Dawn
Place of Publication
[Vancouver, BC?]
Publisher
UBC Centre for Health Services and Policy Research
Publication Date
2007
Subjects
Neoplasms - psychology
Neoplasms - therapy
Ambulatory Care
Health Services Accessibility
Patient Satisfaction
Cancer Patients
Cancer Care Facilities
Health Care Surveys
Data Collection
British Columbia
ISBN
1897085117
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.chspr.ubc.ca/sites/default/files/publication_files/chspr07-04.pdf
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No one overlooked : experiences of older people affected by cancer

https://bccalibrary.andornot.com/en/permalink/catalog120013
Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016].
Audience
Professional
Report exploring the experiences of older people affected by cancer.
More Information
  1 read online  
Corporate Author
Macmillan Cancer Support
Place of Publication
[United Kingdom]
Publisher
Macmillan Cancer Support
Publication Date
[2016]
Subjects
Neoplasms
Aged
Health Services for the Aged
Health Services Accessibility
Attitude to Health
Patient Satisfaction
Health Care Surveys
Abstract
Report exploring the experiences of older people affected by cancer.
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
https://www.macmillan.org.uk/_images/experiencesofolderpeople_tcm9-271121.pdf
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No one overlooked : experiences of BME people affected by cancer

https://bccalibrary.andornot.com/en/permalink/catalog120017
Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016].
Audience
Professional
Report exploring the experiences of the Black, Minority and Ethnic communities affected by cancer.
More Information
  1 read online  
Alternate Title
No one overlooked : experiences of black minority ethnic people affected by cancer
Corporate Author
Macmillan Cancer Support
Place of Publication
[United Kingdom]
Publisher
Macmillan Cancer Support
Publication Date
[2016]
Subjects
Neoplasms
Minority Groups
Minority Health
Health Services Accessibility
Healthcare Disparities
Patient Satisfaction
Health Care Surveys
Abstract
Report exploring the experiences of the Black, Minority and Ethnic communities affected by cancer.
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
http://www.macmillan.org.uk/documents/aboutus/research/inclusionprojects/experiencesofbmepeople.pdf
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Best patient experience : helping physicians improve care, satisfaction, and scores

https://bccalibrary.andornot.com/en/permalink/catalog120372
Snyder, Bo. Chicago, IL: Health Administration Press , 2016.
Audience
Professional
Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indiv…
More Information
  1 read online  
Author
Snyder, Bo
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=https://www.r2library.com/Resource/Title/1567937381
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No one overlooked : experiences of LGBT people affected by cancer

https://bccalibrary.andornot.com/en/permalink/catalog120016
Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016].
Audience
Professional
Report exploring the experiences of members of the Lesbian, Gay, Bisexual, Transgender communities affected by cancer.
More Information
  1 read online  
Corporate Author
Macmillan Cancer Support
Place of Publication
[United Kingdom]
Publisher
Macmillan Cancer Support
Publication Date
[2016]
Subjects
Neoplasms
Health Services Accessibility
Healthcare Disparities
Patient Satisfaction
Health Care Surveys
Health Services for Transgender Persons
Sexual and Gender Minorities
Abstract
Report exploring the experiences of members of the Lesbian, Gay, Bisexual, Transgender communities affected by cancer.
Notes
SOGIE 2SLGBTQIA Collection
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
http://www.macmillan.org.uk/documents/aboutus/research/inclusionprojects/experiencesoflgbtpeople.pdf
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Changing patient behavior : improving outcomes in health and disease management

https://bccalibrary.andornot.com/en/permalink/catalog14778
San Francisco, CA: Jossey-Bass , 2001.
Audience
Professional
Call Number
W 84 C456 2001
Availability
1 copy, 1 available
More Information
Editor
Patterson, Richard
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2001
Physical Description
xxii, 238 p. : ill. ; 24 cm.
Subjects
Outcome Assessment (Health Care)
Behavior Therapy
Disease Management
Health Behavior
Patient Acceptance of Health Care
Practice Guideline
Motivation
ISBN
0787952796
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84 C456 2001

Copies

c.1 BC Cancer Agency VAN Library Available
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Journey mapping in cancer care : patient and provider experiences in receiving and delivering cancer care in British Columbia

https://bccalibrary.andornot.com/en/permalink/catalog121215
BC Cancer Agency, British Columbia Ministry of Health, First Nations Health Authority, BC Patient Safety & Quality Council. [Vancouver, BC?]: BC Patient Safety & Quality Council , 2019.
Audience
Professional
More Information
  1 read online  
Corporate Author
BC Cancer Agency
British Columbia Ministry of Health
First Nations Health Authority
BC Patient Safety & Quality Council
Place of Publication
[Vancouver, BC?]
Publisher
BC Patient Safety & Quality Council
Publication Date
2019
Subjects
Patient Navigation
Patient Satisfaction
Neoplasms
Neoplasms - psychology
Health Personnel
Delivery of Health Care, Integrated
Quality of Health Care
Health Services
Health Services, Indigenous
British Columbia
Notes
January 2019
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Website Notes
High-resolution versions of the maps can be
downloaded from BCPSQC.ca
Read Online
https://bcpsqc.ca/wp-content/uploads/2019/02/Journey-Mapping-Cancer-interactive-1.pdf
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Common sense guide to improving palliative care

https://bccalibrary.andornot.com/en/permalink/catalog16628
Lynn, Joanne. New York, NY: Oxford University Press , 2007.
Audience
Professional
An orientation; Basics of quality improvement; Advance care planning; Preventing, assessing, and treating pain; Assuring comfort; Caring for caregivers; Continuity and transfers; Chronic care: heart and lung failure; Nursing home quality: pressure ulcers; Improving care for people with advanced dem…
More Information
  1 read online  
Author
Lynn, Joanne
Place of Publication
New York, NY
Publisher
Oxford University Press
Publication Date
2007
Series
R2 Library
Subjects
Palliative Care - organization & administration
Terminal Care - organization & administration
Quality Assurance, Health Care - methods
United States
Abstract
An orientation
Basics of quality improvement
Advance care planning
Preventing, assessing, and treating pain
Assuring comfort
Caring for caregivers
Continuity and transfers
Chronic care: heart and lung failure
Nursing home quality: pressure ulcers
Improving care for people with advanced dementia and their families
Improving intensive care units
Building a palliative care program
Hospice program quality
End-of-life care, spiritual support, and bereavement
Beyond quality improvement: policy improvement
ISBN
9780195310412
0195310411
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=http://www.R2Library.com/marc_frame.aspx?ResourceID=719
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Health care data guide : learning from data for improvement

https://bccalibrary.andornot.com/en/permalink/catalog122748
Provost, Lloyd P., Murray, Sandra. San Francisco, CA: Jossey-Bass , 2011.
Audience
Professional
Call Number
W84.81 P969 2011
Availability
2 copies, 2 available
More Information
Author
Provost, Lloyd P.
Murray, Sandra
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2011
Subjects
Process Assessment (Health Care) - methods
Data Interpretation, Statistical
Quality Assurance, Health Care
Total Quality Management - methods
ISBN
9780470902585
Language
English
Material Type
Book
Audience
Professional
Location
Surrey Library
Call Number
W84.81 P969 2011

Copies

c.1 BC Cancer Agency SUR Library Available
c.2 BC Cancer Agency SUR Library Available
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Through the patient's eyes : understanding and promoting patient-centered care

https://bccalibrary.andornot.com/en/permalink/catalog121657
New York, NY: Jossey-Bass | John Wiley & Sons, Inc. , 1993.
Audience
Professional
Call Number
W 84.7 T531t 1993
Availability
1 copy, 1 available
More Information
Editor
Gerteis, Margaret
Edgman-Levitan, Susan
Daley, Jennifer
Place of Publication
New York, NY
Publisher
Jossey-Bass
John Wiley & Sons, Inc.
Publication Date
1993
Physical Description
xxix, 317 p. ; 23 cm.
Series
Jossey Bass health series
Subjects
Patient-Centered Care
Patient Care Planning
Patient Satisfaction
Professional - Patient Relations
ISBN
9780787962203
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 T531t 1993

Copies

c.1 BC Cancer Agency VAN Library Available
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Health care manager's guide to continuous quality improvement

https://bccalibrary.andornot.com/en/permalink/catalog7079
Leebov, Wendy, Ersoz, Clara Jean. Chicago, Ill.: American Hospital Publishing, Inc. , 1991.
Audience
Professional
Call Number
WX153 L482 1991
Availability
1 copy, 1 available
More Information
Author
Leebov, Wendy
Ersoz, Clara Jean
Place of Publication
Chicago, Ill.
Publisher
American Hospital Publishing, Inc.
Publication Date
1991
Subjects
Quality Assurance, Health Care
Delivery of Health Care
ISBN
1556480784
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
WX153 L482 1991

Copies

c.1 BC Cancer Agency VIC Library Available
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Quest for quality in Canadian health care : continuous quality improvement

https://bccalibrary.andornot.com/en/permalink/catalog14100
Harrigan, Marylou. [Ottawa, ON]: Minister of Supply and Services Canada , 2000. 2nd ed.
Audience
Professional
Call Number
WX153 C213 2000
Availability
1 copy, 1 available
More Information
Author
Harrigan, Marylou
Corporate Author
Canada. Health Canada
Edition
2nd ed.
Place of Publication
[Ottawa, ON]
Publisher
Minister of Supply and Services Canada
Publication Date
2000
Subjects
Quality Assurance, Health Care - Canada
ISBN
0662286081
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
WX153 C213 2000
Website Notes
Content has been archived but is still available on this site

Copies

c.1 BC Cancer Agency KEL Library Available
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Multicultural health care : a quality improvement guide

https://bccalibrary.andornot.com/en/permalink/catalog16573
National Committee for Quality Assurance (NCQA), Eli Lilly and Company. Indianapolis, IN: Eli Lilly and Company , 2007.
Audience
Professional
More Information
  2 read online  
Corporate Author
National Committee for Quality Assurance (NCQA)
Eli Lilly and Company
Place of Publication
Indianapolis, IN
Publisher
Eli Lilly and Company
Publication Date
2007
Subjects
Cross-Cultural Comparison
Delivery of Health Care
Patient-Centered Care
Cultural Diversity
Ethnic Groups
Professional-Patient Relations
Quality Assurance, Health Care
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.ncqa.org/Portals/0/HEDISQM/CLAS/CLAS_toolkit.pdf
http://www.ncqa.org/tabid/676/Default.aspx
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Disclosing unanticipated medical outcomes (DUMO) : disclosing and resolving adverse outcomes with patients and families : workshop syllabus

https://bccalibrary.andornot.com/en/permalink/catalog21241
Institute for Healthcare Communication. Mississauga, ON: Institute for Healthcare Communication-Canada , 2011. rev. ed.
Audience
Professional
Call Number
W62 D611 2011
Availability
2 copies, 2 available
More Information
Corporate Author
Institute for Healthcare Communication
Edition
rev. ed.
Place of Publication
Mississauga, ON
Publisher
Institute for Healthcare Communication-Canada
Publication Date
2011
Physical Description
1 v. (various pagings) : ill. ; 28 cm.
Subjects
Professional-Patient Relations
Disclosure
Medical Errors
Patient Care - standards
Treatment Outcome
Treatment Failure
Risk Management
Quality Assurance, Health Care
Patient Acceptance of Health Care
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Victoria Library
Call Number
W62 D611 2011

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VIC Library Available
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Improving palliative care for cancer

https://bccalibrary.andornot.com/en/permalink/catalog16270
National Cancer Policy Board (U.S.). Washington, DC: National Academies Press , 2001.
Audience
Professional
More Information
  1 read online  
Corporate Author
National Cancer Policy Board (U.S.)
Place of Publication
Washington, DC
Publisher
National Academies Press
Publication Date
2001
Subjects
Palliative Care
Terminal Care
Neoplasms - therapy
Quality Assurance, Health Care
African Americans
Education, Professional
Financing, Government
Health Services Accessibility
Practice Guideline
Practice Guidelines as Topic
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.nap.edu/openbook.php?isbn=0309074029
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Inspired to change : improving patient care one story at a time

https://bccalibrary.andornot.com/en/permalink/catalog113848
Chicago, IL: Health Administration Press , 2014.
Audience
Professional
Call Number
W 84.7 I59 2014
Availability
1 copy, 1 available
More Information
Editor
Larin, Linda R.
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2014
Physical Description
xxvi, 297 p. ; 23 cm.
Series
ACHE Management Series
Subjects
Patient-Centered Care
Professional-Patient Relations
Quality of Health Care
Interpersonal Relations
Personal Narratives as Topic
ISBN
9781567936131
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 I59 2014

Copies

c.1 BC Cancer Agency VAN Library Available
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Patient and family-centered care : assessing and enhancing your volunteer program : webinar DVD 2013

https://bccalibrary.andornot.com/en/permalink/catalog21423
Hinkle, Lisa. Chicago, IL: Association for Healthcare Volunteer Resource Professionals , 2013.
Audience
Professional
Call Number
WX159.5 H663 2013
Availability
1 copy, 1 available
More Information
Author
Hinkle, Lisa
Place of Publication
Chicago, IL
Publisher
Association for Healthcare Volunteer Resource Professionals
Publication Date
2013
Subjects
Volunteers
Hospital Volunteers
Patient Acceptance of Health Care
Patient-Centered Care
Delivery of Health Care
Language
English
Material Type
Video
DVD
Audience
Professional
Location
Kelowna Library
Call Number
WX159.5 H663 2013

Copies

c.1 BC Cancer Agency KEL Library Available
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Hiding who I am : the reality of end of life care for LGBT people

https://bccalibrary.andornot.com/en/permalink/catalog120028
Marie Curie. [United Kingdom]: Marie Curie , 2016.
Audience
Professional
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
More Information
  1 read online  
Corporate Author
Marie Curie
Place of Publication
[United Kingdom]
Publisher
Marie Curie
Publication Date
2016
Subjects
Terminal Care
Terminally Ill - psychology
Palliative Care
Hospice Care
Patient-Centered Care
Patient Satisfaction
Surveys and Questionnaires
Sexual and Gender Minorities
Health Services for Transgender Persons
Abstract
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
Notes
SOGIE 2SLGBTQIA Collection
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
https://www.mariecurie.org.uk/globalassets/media/documents/policy/policy-publications/june-2016/reality-end-of-life-care-lgbt-people.pdf
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Living with cancer : a report on the patient experience

https://bccalibrary.andornot.com/en/permalink/catalog121192
Canadian Partnership Against Cancer. [Toronto, ON]: Canadian Partnership Against Cancer , 2018.
Audience
Professional
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from…
More Information
  2 read online  
Corporate Author
Canadian Partnership Against Cancer
Place of Publication
[Toronto, ON]
Publisher
Canadian Partnership Against Cancer
Publication Date
2018
Physical Description
50 p.
Series
System performance reports
Subjects
Neoplasms
Neoplasms - psychology
Patient Satisfaction
Patient Navigation
Cancer Survivors
Adaptation, Psychological
Uncertainty
Integrative Oncology
Health Services Accessibility
Delivery of Health Care, Integrated
Continuity of Care
Quality of Health Care
Statistics
Canada
Abstract
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from multiple sources, including Patient Reported Outcomes partners, the Ambulatory Oncology Patient Satisfaction Survey, and initial results from the first Canada-wide study of cancer survivors on the experience of 13,000 Canadians with cancer. - website
Notes
January 2018
ISBN
9781988000343
9781988000350
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
https://www.systemperformance.ca/report/living-with-cancer-patient-experience/
https://content.cancerview.ca/download/cv/quality_and_planning/system_performance/documents/living_with_cancer_patient_experience_report_enpdf?attachment=0
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20 records – page 1 of 1.