Search Results - BC Cancer Agency Library

Every manager's desk reference

https://bccalibrary.andornot.com/en/permalink/catalog123190

Indianapolis, IN: Alpha Books , 2002.

Audience: Professional

Call Number: WX159 E93 2002

Availability: 1 copy, 1 available

Contents:; Stress management -- Time management --Getting organized -- Motivating people --Leadership --Organizational management basics -- Hiring employees -- Conducting a job interview -- Improving employee performance and development -- Conducting performance appraisals -- Effective business pre…

Editor: Anderson, Carol R.

Place of Publication: Indianapolis, IN

Publisher: Alpha Books

Publication Date: 2002

Physical Description: xi, 1331 p. : ill. ; 23 cm.

Subjects: Leadership; Organizational Objectives; Personnel Management; Communication; Work Engagement; Handbook

Abstract: Contents:; Stress management -- Time management --Getting organized -- Motivating people --Leadership --Organizational management basics -- Hiring employees -- Conducting a job interview -- Improving employee performance and development -- Conducting performance appraisals -- Effective business presentations -- Creating effective visuals -- Running effective meetings -- Business writing -- Problem-solving and decision-making -- Project management -- Customer service.

ISBN: 0028642686

Language: English

Material Type: Book

Audience: Professional

Location: Kelowna Library

Call Number: WX159 E93 2002

Copies

c.1 BC Cancer Agency KEL Library

Available

IFRAME : a manager's guide to critically balanced thinking

https://bccalibrary.andornot.com/en/permalink/catalog21213

Kelton, Lorne, Ireland, Shawn. Kirkland, QC: IFRAME Consulting Ltd. , 2009.

Audience: Professional

Call Number: HD30.23 K29 2009

Availability: 1 copy, 1 available

Alternate Title: IFRAME stands for: Incidents, Feelings, Reflection, Assumptions, Meaning, Execution

Author: Kelton, Lorne; Ireland, Shawn

Place of Publication: Kirkland, QC

Publisher: IFRAME Consulting Ltd.

Publication Date: 2009

Physical Description: xii, 100 p. : ill. ; 22 cm.

Subjects: Decision Making - organization & administration; Organizational Innovation; Employee Incentive Plans; Personnel Management; Emotional Intelligence; Communication; Interpersonal Relations; Cooperative behavior; Group Processes

ISBN: 9780981245607

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: HD30.23 K29 2009

Copies

c.1 BC Cancer Agency VAN Library

Available

Knowledge translation : introduction to models, strategies, and measures

https://bccalibrary.andornot.com/en/permalink/catalog21407

Sudsawad, Pimjai. Austin, TX: Southwest Educational Development Laboratory, National Center for the Dissemination of Disability Research , 2007.

Audience: Professional

2 read online

Author: Sudsawad, Pimjai

Place of Publication: Austin, TX

Publisher: Southwest Educational Development Laboratory, National Center for the Dissemination of Disability Research

Publication Date: 2007

Subjects: Knowledge Management; Health Services Research; Delivery of Health Care; Public Health; Communication; Research; Organizational Case Studies; Translational Research - methods; Diffusion of Innovation; Social Marketing

Language: English

Material Type: Book; Online

Audience: Professional

Location: Internet

Read Online

http://www.ncddr.org/kt/products/ktintro/

http://www.ktdrr.org/ktlibrary/articles_pubs/ktmodels/ktintro.pdf

Knowledge to action : a knowledge translation casebook

https://bccalibrary.andornot.com/en/permalink/catalog20030

Canadian Institutes of Health Research (CIHR). [Ottawa, ON]: Canadian Institutes of Health Research , 2008.

Audience: Patient or Public

Call Number: W84 C212k 2008

2 read online

Corporate Author: Canadian Institutes of Health Research (CIHR)

Place of Publication: [Ottawa, ON]

Publisher: Canadian Institutes of Health Research

Publication Date: 2008

Physical Description: iv, 42, 42, iv p. : ill. ; 28 cm.

Subjects: Knowledge Management; Health Services Research; Delivery of Health Care; Public Health; Communication; Research; Organizational Case Studies; Translational Research - methods; Diffusion of Innovation; Social Marketing; Canada

ISBN: 9780662064282

Language: English; French

Material Type: Report; Online

Audience: Patient or Public

Location: Internet

Call Number: W84 C212k 2008

Read Online

http://www.cihr-irsc.gc.ca/e/38764.html

http://www.cihr-irsc.gc.ca/e/documents/kt_casebook_e.pdf

Easy does it! : plain language and clear verbal communication : training manual

https://bccalibrary.andornot.com/en/permalink/catalog4007

Canadian Public Health Association's (CPHA) National Literacy and Health Program. Ottawa, Ont.: Canadian Public Health Association , 1998.

Audience: Professional

Call Number: W62 E13 1998

Availability: 1 copy, 1 available

Author: Canadian Public Health Association's (CPHA) National Literacy and Health Program

Place of Publication: Ottawa, Ont.

Publisher: Canadian Public Health Association

Publication Date: 1998

Subjects: Patient Education; Physician-Patient Relations; Communication

ISBN: 1894324005

Language: English

Material Type: Book

Audience: Professional

Location: Victoria Library

Call Number: W62 E13 1998

Copies

c.1 BC Cancer Agency VIC Library

Available

Harvard Business Review on communicating effectively

https://bccalibrary.andornot.com/en/permalink/catalog121741

Harvard Business Review. [Boston, MA]: Harvard Business School Publishing , 2011.

Audience: Professional

Call Number: WX150 H339c 2011

Availability: 1 copy, 1 available

Alternate Title: Communicating effectively

Corporate Author: Harvard Business Review

Place of Publication: [Boston, MA]

Publisher: Harvard Business School Publishing

Publication Date: 2011

Physical Description: v, 198 p. ; 21 cm.

Series: Harvard Business Review on

Subjects: Leadership; Communication; Interprofessional Relations

ISBN: 9781422162514

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: WX150 H339c 2011

Copies

c.1 BC Cancer Agency VAN Library

Available

How to tell anyone anything : breakthrough techniques for handling difficult conversations at work

https://bccalibrary.andornot.com/en/permalink/catalog120146

Gallagher, Richard S. New York, NY: AMACOM , 2009.

Audience: Professional; Patient or Public

Call Number: BF637 C45 G162 2009

Availability: 2 copies, 2 available

Author: Gallagher, Richard S.

Place of Publication: New York, NY

Publisher: AMACOM

Publication Date: 2009

Physical Description: xvii, 217 p. ; 23 cm.

Subjects: Interprofessional Relations; Communication; Interpersonal Communication; Persuasive Communication; Conflict (Psychology); Workplace - psychology; Professionalism

ISBN: 9780814410158

Language: English

Material Type: Book

Audience: Professional; Patient or Public

Location: Vancouver Library; Victoria Library

Call Number: BF637 C45 G162 2009

Copies

c.1 BC Cancer Agency VIC Library			Available
c.1 BC Cancer Agency VAN Library			Available

Learning to laugh at work : the power of humor in the workplace

https://bccalibrary.andornot.com/en/permalink/catalog15875

McGraw, Robert. Mission, KS: SkillPath Publications , c1995.

Audience: Professional

Call Number: BF637 L3 M147 1995

Availability: 1 copy, 1 available

Author: McGraw, Robert

Place of Publication: Mission, KS

Publisher: SkillPath Publications

Publication Date: c1995

Physical Description: iv, 68 p. : ill. ; 22 cm

Series: SkillPath handbook series

Subjects: Wit and Humor; Communication; Workplace

ISBN: 9781878542403; 1878542400

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: BF637 L3 M147 1995

Copies

c.1 BC Cancer Agency VAN Library

Available

Putting anger to work for you

https://bccalibrary.andornot.com/en/permalink/catalog15878

Schroeder, Ruth, Schroeder, Joel. Mission, KS: SkillPath Publications , c1995.

Audience: Professional

Call Number: BF698.9 S381 1995

Availability: 1 copy, 1 available

Author: Schroeder, Ruth; Schroeder, Joel

Place of Publication: Mission, KS

Publisher: SkillPath Publications

Publication Date: c1995

Physical Description: 71 p. ; 22 cm

Series: SkillPath handbook series

Subjects: Anger; Assertiveness; Communication; Interpersonal Relations; Emotions; Adaptation, Psychological; Stress, Psychological

ISBN: 1878542869 (pbk.)

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: BF698.9 S381 1995

Copies

c.1 BC Cancer Agency VAN Library

Available

Talking tools II : putting communication skills to work : resource booklet

https://bccalibrary.andornot.com/en/permalink/catalog9692

Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.

Audience: Professional

Call Number: W62 T146 2001 v.2

Availability: 1 copy, 1 available

1 read online

Corporate Author: Canada. Health Canada

Place of Publication: Ottawa, Ont.

Publisher: Minister of Public Works and Government Services Canada

Publication Date: 2001

Subjects: Physician-Patient Relations; Communication; Interpersonal Relations; Patient Compliance

ISBN: 066231171X

Language: English

Material Type: Book; Online

Audience: Professional

Location: Victoria Library

Call Number: W62 T146 2001 v.2

Website Notes: Available in PDF format.

Read Online

https://publications.gc.ca/collections/Collection/H39-509-2001-2E.pdf

Copies

c.1 BC Cancer Agency VIC Library

Available

Talking tools II : putting communication skills to work : course book

https://bccalibrary.andornot.com/en/permalink/catalog9693

Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.

Audience: Professional

Call Number: W62 T146 2001 v.3

Availability: 1 copy, 1 available

1 read online

Corporate Author: Canada. Health Canada

Place of Publication: Ottawa, Ont.

Publisher: Minister of Public Works and Government Services Canada

Publication Date: 2001

Subjects: Physician-Patient Relations; Communication; Interpersonal Relations; Patient Compliance

ISBN: 0662311701

Language: English

Material Type: Book; Online

Audience: Professional

Location: Victoria Library

Call Number: W62 T146 2001 v.3

Website Notes: Available in PDF format

Read Online

https://publications.gc.ca/collections/Collection/H39-509-2001-1E.pdf

Copies

c.1 BC Cancer Agency VIC Library

Available

Practical plans for difficult conversations in medicine : strategies that work in breaking bad news

https://bccalibrary.andornot.com/en/permalink/catalog18877

Buckman, Robert. Baltimore, MD: Johns Hopkins University Press , 2010.

Audience: Professional

Call Number: W62 B925p 2010

Availability: 5 copies, 5 available

Some "can’t go wrong" tips; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol; Managing conflict and escalation : the HARD protocol; Giving information effectively : the SAFER protocol; Requesting autopsy or organ donation; Conclusion : putting it all together and mak…

Author: Buckman, Robert

Place of Publication: Baltimore, MD

Publisher: Johns Hopkins University Press

Publication Date: 2010

Physical Description: xiii, 143 p. ; 24 cm.

Subjects: Physician-Patient Relations; Truth Disclosure; Communication; Physician's Role - psychology

Abstract: Some "can’t go wrong" tips; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol; Managing conflict and escalation : the HARD protocol; Giving information effectively : the SAFER protocol; Requesting autopsy or organ donation; Conclusion : putting it all together and making a difference in communication.

ISBN: 9780801895579; 080189557X

Language: English

Material Type: Book; DVD

Audience: Professional

Location: Vancouver Library; Surrey Library; Kelowna Library; Victoria Library; Abbotsford Library

Call Number: W62 B925p 2010

Copies

c.1 BC Cancer Agency ARHCC Library			Available
c.1 BC Cancer Agency KEL Library			Available
c.1 BC Cancer Agency SUR Library			Available
c.1 BC Cancer Agency VAN Library			Available
c.1 BC Cancer Agency VIC Library			Available

Teaching in practice : how professionals can work effectively with clients, patients, and colleagues

https://bccalibrary.andornot.com/en/permalink/catalog15996

Farquharson, Andy. San Francisco, CA: Jossey-Bass Publishers , 1995.

Audience: Professional

Call Number: HV29.7 F238 1995

Availability: 1 copy, 1 available

Author: Farquharson, Andy

Place of Publication: San Francisco, CA

Publisher: Jossey-Bass Publishers

Publication Date: 1995

Physical Description: xvii, 289 p. : ill. ; 24 cm.

Series: Jossey-Bass higher and adult education, health, and social and behavioral science series

Subjects: Communication; Teaching; Learning; Interpersonal Relations; Professional-Patient Relations; Health Personnel; Education, Continuing; Staff Development

ISBN: 0787901288

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: HV29.7 F238 1995

Copies

c.1 BC Cancer Agency VAN Library

Available

Sensitively speaking : ensuring equitable access across BC : how to work with interpreters

https://bccalibrary.andornot.com/en/permalink/catalog16389

Malli, Kiran. [Vancouver, BC?]: BC Cancer Agency. Multi-Media Services , 2008.

Audience: Professional

Call Number: WA31 B365 2008 v.3

Availability: 1 copy, 1 available

Author: Malli, Kiran

Corporate Author: BCCA Planning Committee on Diversity

Place of Publication: [Vancouver, BC?]

Publisher: BC Cancer Agency. Multi-Media Services

Publication Date: 2008

Physical Description: 60 minutes

Series: Planning Committee on Diversity seminar 3

Subjects: Cultural Diversity; Cross Cultural Comparison; Delivery of Health Care; Ethnic Groups; Translating; Professional-Patient Relations; Communication; Health Services Accessibility; British Columbia

Language: English

Material Type: Video; DVD

Audience: Professional

Location: Vancouver Library AV Room

Call Number: WA31 B365 2008 v.3

Copies

c.1 BC Cancer Agency VAN Library AV Room

Available

Talking about death won't kill you : the essential guide to end-of-life conversations.

https://bccalibrary.andornot.com/en/permalink/catalog122230

Kortes-Miller, Kathy. Toronto, ON: ECW Press , 2018.

Audience: Patient or Public

Call Number: BF789 D4 K85 2018

Availability: 1 copy, 1 available

Alternate Title: Talking about death will not kill you

Author: Kortes-Miller, Kathy

Place of Publication: Toronto, ON

Publisher: ECW Press

Publication Date: 2018

Physical Description: 208 p. : 22 cm.

Subjects: Attitude to Death; Terminally Ill - psychology; Communication; Interpersonal Communication; Decision Making; Adaptation, Psychological; Popular Work

ISBN: 9781770414068

Language: English

Material Type: Book

Audience: Patient or Public

Location: Victoria Cancer Info Ctr

Call Number: BF789 D4 K85 2018

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Missing

Available

Health communicator's social media toolkit

https://bccalibrary.andornot.com/en/permalink/catalog19564

Centers for Disease Control and Prevention (CDC). Atlanta, GA: Centers for Disease Control and Prevention (CDC) , 2010.

Audience: Professional

This toolkit provides an overview of CDC's experience with more than a dozen types of social media tools, including blogs, Really Simple Syndication feeds, Facebook and Twitter, and with less well-known applications such as virtual worlds and e-cards

1 read online

Corporate Author: Centers for Disease Control and Prevention (CDC)

Place of Publication: Atlanta, GA

Publisher: Centers for Disease Control and Prevention (CDC)

Publication Date: 2010

Subjects: Health Communication; Communications Media; Computer Communication Networks; Webcasts; Blogging; Internet; Information Dissemination - methods; Communication; United States

Abstract: This toolkit provides an overview of CDC's experience with more than a dozen types of social media tools, including blogs, Really Simple Syndication feeds, Facebook and Twitter, and with less well-known applications such as virtual worlds and e-cards

Language: English

Material Type: Book; Online

Audience: Professional

Location: Internet

Read Online

http://www.cdc.gov/healthcommunication/ToolsTemplates/SocialMediaToolkit_BM.pdf

Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21449

Patterson, Kerry. New York, NY: McGraw-Hill , 2012. updated 2nd ed.

Audience: Professional; Patient or Public

Call Number: BF637 C45 C955 2012

Availability: 6 copies, 6 available

Author: Patterson, Kerry

Edition: updated 2nd ed.

Place of Publication: New York, NY

Publisher: McGraw-Hill

Publication Date: 2012

Physical Description: xviii, 244 p. ; 23 cm.

Subjects: Interpersonal Relations; Communication; Negotiating; Emotions; Persuasive Communication

Notes: CN Library copy is housed in the UHNBC Library.

ISBN: 9780071771320

Language: English

Material Type: Book

Audience: Professional; Patient or Public

Location: Vancouver Library; Kelowna Library; Surrey Library; Victoria Library; Abbotsford Library; CN Library

Call Number: BF637 C45 C955 2012

Copies

c.1 BC Cancer Agency ARHCC Library			Available
c.1 BC Cancer Agency CN Library			Available
c.1 BC Cancer Agency KEL Library			Available
c.1 BC Cancer Agency SUR Library			Available
c.1 BC Cancer Agency VAN Library			Available
c.1 BC Cancer Agency VIC Library			Available