Author

Black, John R

Miller, David

Place of Publication

Chicago, IL

Publisher

Health Administration Press

Publication Date

2008

Physical Description

xiii, 255 p. : ill. ; 23 cm.

Series

ACHE management series

Subjects

Health Facilities - organization & administration

Efficiency, Organizational

Organizational Innovation

Quality Assurance, Health Care - methods

United States

Abstract

An open letter to healthcare leaders (CEOs)

Eliminating waste will transform American health care

A brief history of Lean

The "Lean House" and model lines

Your Lean action plan

Building kaizen leaders

Flow in a healthcare environment

Kanban and the supply chain

Lean comes to Virginia Mason Medical Center

Virginia Mason Medical Center case studies

Lean comes to Park Nicollet Health Services

Park Nicollet Health Services case studies

ISBN

9781567932935

1567932932

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Abbotsford Library

Call Number

WX150 B627t 2008

Copies

Corporate Author

Gallup Press

Edition

Rev. ed.

Place of Publication

New York, NY

Publisher

Gallup Press

Publication Date

2016

Physical Description

350 p., : ill. ; 24 cm.

Subjects

Personnel Management - methods

Leadership

Organizational Innovation

Employee Performance Appraisal

Staff Development

Notes

This book is a revised edition of First, break all the rules / Curt Coffman and Marcus Buckingham. 1999.

ISBN

9781595621115

Language

English

Material Type

Book

Audience

Professional

Location

Abbotsford Library

Call Number

WX159 G175 2016

Copies

Author

Kaner, Sam

Lind, Lenny

Edition

2nd ed.

Place of Publication

San Francisco, CA

Publisher

John Wiley & Sons, Inc.

Jossey Bass

Publication Date

2007

Physical Description

xx, 341 p. : ill. ; 28 cm.

Series

Jossey-Bass business & management series

Subjects

Decision Making - organization & administration

Organizational Innovation

Employee Incentive Plans

Personnel Management

Cooperative behavior

Group Processes

Consensus

Handbooks

ISBN

9780787982669

0787982660

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Abbotsford Library

Call Number

HD30.23 K275 2007

Copies

Author

Patterson, Kerry

Edition

updated 2nd ed.

Place of Publication

New York, NY

Publisher

McGraw-Hill

Publication Date

2012

Physical Description

xviii, 244 p. ; 23 cm.

Subjects

Interpersonal Relations

Communication

Negotiating

Emotions

Persuasive Communication

Notes

CN Library copy is housed in the UHNBC Library.

ISBN

9780071771320

Language

English

Material Type

Book

Audience

Professional

Patient or Public

Location

Vancouver Library

Kelowna Library

Surrey Library

Victoria Library

Abbotsford Library

CN Library

Call Number

BF637 C45 C955 2012

Copies

Author

Harpham, Wendy Schlessel

Corporate Author

American College of Physicians

Place of Publication

Philadelphia, PA

Publisher

ACP Press

Publication Date

2009

Physical Description

xvii, 195 p. ; 21 cm.

Subjects

Physician-Patient Relations

Professional-Patient Relations

Empathy

Neoplasms - psychology

Communication

Lymphoma, Non-Hodgkin

Patients - psychology

Quality of Life

Personal Narratives

ISBN

9781934465394

1934465399

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Kelowna Library

Surrey Library

Victoria Library

Abbotsford Library

Call Number

W62 H295 2009

Copies

Author

Buckman, Robert

Place of Publication

Baltimore, MD

Publisher

Johns Hopkins University Press

Publication Date

2010

Physical Description

xiii, 143 p. ; 24 cm.

Subjects

Physician-Patient Relations

Truth Disclosure

Communication

Physician's Role - psychology

Abstract

Some "can’t go wrong" tips

Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol

Managing conflict and escalation : the HARD protocol

Giving information effectively : the SAFER protocol

Requesting autopsy or organ donation

Conclusion : putting it all together and making a difference in communication.

ISBN

9780801895579

080189557X

Language

English

Material Type

Book

DVD

Audience

Professional

Location

Vancouver Library

Surrey Library

Kelowna Library

Victoria Library

Abbotsford Library

Call Number

W62 B925p 2010

Copies

Author

Sehouli, Jalid

Place of Publication

Boca Raton, Fla.

Publisher

CRC Press

Publication Date

2020

Physical Description

xiii, 81 p. ; 23 cm.

Subjects

Physician-Patient Relations

Truth Disclosure

Communication

Physician's Role - psychology

Empathy

Attitude of Health Personnel

Abstract

As Head of Oncological Surgery and the Gynecology Clinic at Berlin's Charit Comprehensive Cancer Center, Jalid Sehouli is one of the world's leading cancer specialists. Every day, he experiences situations in which conversations take on a life-or-death significance. Delivering bad news is one of the most difficult tasks we face in life, especially for professionals such as doctors, police, or crisis intervention personnel, yet it is rarely touched on during training. Over the course of their career, a doctor will hold conversations with around 200,000 patients and their relatives that invariably involve delivering good or bad news. Either way, existential questions will arise, and the way the news is delivered is vital: recent studies show that it has a significant impact on patients' quality of life and the way they experience treatment. Mixing his wide-ranging professional experience with personal stories, Sehouli describes the emotions and perspectives of those who have to give and receive bad news from a broad perspective. His book can be helpful for anyone who has to deliver bad news--managers, friends, or parents. - Cover

Notes

Originally authored in the German language by Jalid Sehouli, with the original title, Von der Kunst, schlechte Nachrichten gut zu überbringen, 2018.

ISBN

9780367356682

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Abbotsford Library

Victoria Library

Call Number

W62 S456 2020

Copies