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20 records – page 1 of 1.

PowerPhrases! : the perfect words to say it right and get the results you want

https://bccalibrary.andornot.com/en/permalink/catalog15877
Runion, Meryl. Cascade, CO: Power Potentials Publishing , c2005. expanded ed.
Audience
Professional
Call Number
BF637 C45 R943 2005
Availability
2 copies, 2 available
More Information
Alternate Title
Power phrases
Author
Runion, Meryl
Edition
expanded ed.
Place of Publication
Cascade, CO
Publisher
Power Potentials Publishing
Publication Date
c2005
Physical Description
320 p. ; 23 cm. + 1 CD-ROM
Subjects
Interpersonal Relations
Communication
Verbal Behavior
Workplace
Negotiating
Personnel Management
Persuasive Communication
ISBN
9780971443792
0971443793
Language
English
Material Type
Book
CD
Audience
Professional
Location
Vancouver Library
Victoria Library
Call Number
BF637 C45 R943 2005

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21449
Patterson, Kerry. New York, NY: McGraw-Hill , 2012. updated 2nd ed.
Audience
Professional
Patient or Public
Call Number
BF637 C45 C955 2012
Availability
6 copies, 6 available
More Information
Author
Patterson, Kerry
Edition
updated 2nd ed.
Place of Publication
New York, NY
Publisher
McGraw-Hill
Publication Date
2012
Physical Description
xviii, 244 p. ; 23 cm.
Subjects
Interpersonal Relations
Communication
Negotiating
Emotions
Persuasive Communication
Notes
CN Library copy is housed in the UHNBC Library.
ISBN
9780071771320
Language
English
Material Type
Book
Audience
Professional
Patient or Public
Location
Vancouver Library
Kelowna Library
Surrey Library
Victoria Library
Abbotsford Library
CN Library
Call Number
BF637 C45 C955 2012

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency CN Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21450
Patterson, Kerry. Solon, OH: Findaway World, LLC , 2013. updated 2nd ed.
Audience
Professional
Call Number
BF637 C45 C955 2013 v.1-4
Availability
2 copies, 2 available
More Information
Author
Patterson, Kerry
Edition
updated 2nd ed.
Place of Publication
Solon, OH
Publisher
Findaway World, LLC
Publication Date
2013
Physical Description
4 audio discs (3 hr., 52 min.) : digital, CD audio ; 4 3/4 in.
Subjects
Interpersonal Relations
Communication
Negotiating
Emotions
Persuasive Communication
ISBN
9781469266824
Language
English
Material Type
Audio
CD
Audience
Professional
Location
Vancouver Library AV Room
Call Number
BF637 C45 C955 2013 v.1-4

Copies

c.1 BC Cancer Agency VAN Library AV Room Available
c.2 BC Cancer Agency VAN Library AV Room Available
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How to tell anyone anything : breakthrough techniques for handling difficult conversations at work

https://bccalibrary.andornot.com/en/permalink/catalog120146
Gallagher, Richard S. New York, NY: AMACOM , 2009.
Audience
Professional
Patient or Public
Call Number
BF637 C45 G162 2009
Availability
2 copies, 2 available
More Information
Author
Gallagher, Richard S.
Place of Publication
New York, NY
Publisher
AMACOM
Publication Date
2009
Physical Description
xvii, 217 p. ; 23 cm.
Subjects
Interprofessional Relations
Communication
Interpersonal Communication
Persuasive Communication
Conflict (Psychology)
Workplace - psychology
Professionalism
ISBN
9780814410158
Language
English
Material Type
Book
Audience
Professional
Patient or Public
Location
Vancouver Library
Victoria Library
Call Number
BF637 C45 G162 2009

Copies

c.1 BC Cancer Agency VIC Library Available
c.1 BC Cancer Agency VAN Library Available
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Power of an apology : removing the legal barriers : a special report

https://bccalibrary.andornot.com/en/permalink/catalog15916
British Columbia. Office of the Ombudsman. [Victoria, BC?]: Office of the Ombudsman, British Columbia , 2006.
Audience
Professional
Call Number
JL429.5 L52 B74 2006
Availability
1 copy, 1 available
More Information
  1 read online  
Alternate Title
Special report no. 27, February 2006, to the Legislative Assembly of British Columbia
Corporate Author
British Columbia. Office of the Ombudsman
Place of Publication
[Victoria, BC?]
Publisher
Office of the Ombudsman, British Columbia
Publication Date
2006
Physical Description
16 p. ; 28 cm.
Series
Special report 27
Subjects
Dissent and Disputes - legislation & jurisprudence
Liability, Legal
Consumer Advocacy
Community-Institutional Relations
Negotiating
Government
British Columbia
ISBN
0772654883
Language
English
Material Type
Book
Online
Audience
Professional
Location
Vancouver Library
Internet
Call Number
JL429.5 L52 B74 2006
Read Online
http://www.ombudsman.bc.ca/images/resources/reports/Special_Reports/Special%20Report%20No%20-%2027.pdf

Copies

c.1 BC Cancer Agency VAN Library Available
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Assert yourself! : developing power-packed communication skills to make your points clearly, confidently and persuasively

https://bccalibrary.andornot.com/en/permalink/catalog15880
Contini, Lisa. Mission, KS: SkillPath Publications , c1996.
Audience
Professional
Call Number
BF698.9 C762 1996
Availability
1 copy, 1 available
More Information
Author
Contini, Lisa
Place of Publication
Mission, KS
Publisher
SkillPath Publications
Publication Date
c1996
Physical Description
v, 101 p. : ill. ; 22 cm
Subjects
Assertiveness
Interpersonal Relations
Communication
Verbal Behavior
ISBN
9781878542847
1878542842
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
BF698.9 C762 1996

Copies

c.1 BC Cancer Agency VAN Library Available
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How minds change : the surprising science of belief, opinion, and persuasion

https://bccalibrary.andornot.com/en/permalink/catalog124565
McRaney, David. New York, NY: Portfolio Penguin , 2022.
Audience
Professional
Call Number
BF637 M478h 2021
Availability
1 copy, 1 available
More Information
Author
McRaney, David
Place of Publication
New York, NY
Publisher
Portfolio Penguin
Publication Date
2022
Physical Description
xx, 330 p. ; ill. ; 24 cm.
Subjects
Attitude
Persuasive Communication
Judgment
Behavior Control
Propaganda
Suggestion
ISBN
9780593190296
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
BF637 M478h 2021

Copies

c.1 BC Cancer Agency VIC Library Available
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Handling problem volunteers

https://bccalibrary.andornot.com/en/permalink/catalog21240
Vineyard, Sue, McCurley, Steve. Darien, IL: Heritage Arts Publishing , 1998.
Audience
Professional
Call Number
HF5549.5 V783 1998
Availability
1 copy, 1 available
More Information
Author
Vineyard, Sue
McCurley, Steve
Place of Publication
Darien, IL
Publisher
Heritage Arts Publishing
Publication Date
1998
Physical Description
60 p. : ill. ; 28 cm.
Subjects
Voluntary Workers - organization & administration
Caregivers
Personnel Management
Attitude of Health Personnel
Behavior
Risk Management
Interpersonal Relations
Workplace
ISBN
0911029478
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
HF5549.5 V783 1998

Copies

c.1 BC Cancer Agency KEL Library Available
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Effective presentation skills

https://bccalibrary.andornot.com/en/permalink/catalog1706
Mandel, Steve. Los Altos, Ca.: Crisp Publications, Inc. , 1987.
Audience
Professional
Call Number
WX150 M271 1987
Availability
1 copy, 1 available
More Information
Author
Mandel, Steve
Place of Publication
Los Altos, Ca.
Publisher
Crisp Publications, Inc.
Publication Date
1987
Subjects
Verbal Behavior
Speech Intelligibility
Communication
ISBN
931961246
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WX150 M271 1987

Copies

c.1 BC Cancer Agency VAN Library Available
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Made to stick : why some ideas survive and others die

https://bccalibrary.andornot.com/en/permalink/catalog16090
Heath, Chip, Chip, Dan. New York, NY: Random House , 2007.
Audience
Professional
Call Number
HM1033 H437 2007
Availability
1 copy, 1 available
More Information
Author
Heath, Chip
Chip, Dan
Place of Publication
New York, NY
Publisher
Random House
Publication Date
2007
Physical Description
291 p. ; 22 cm.
Subjects
Psychology, Social
Social Change
Persuasive Communication
Creativeness
Behavior and Behavior Mechanisms
Organizational Innovation
Motivation
Diffusion of Innovation
ISBN
9781400064281
1400064287
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
HM1033 H437 2007

Copies

c.1 BC Cancer Agency VAN Library Available
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Supportive care needs : what cancer patients say they want

https://bccalibrary.andornot.com/en/permalink/catalog10521
Fitch, Margaret. [Vancouver, BC?]: BC Cancer Agency. Multi-Media Services , 2003.
Audience
Professional
Call Number
WY161 B365 2003 v.12
Availability
1 copy, 1 available
More Information
Author
Fitch, Margaret
Corporate Author
BC Cancer Agency. Professional Practice Nursing Education
Place of Publication
[Vancouver, BC?]
Publisher
BC Cancer Agency. Multi-Media Services
Publication Date
2003
Physical Description
1/2 inch : colour ; 60 minutes
Series
Nursing education 12
Subjects
Social Support - videocassettes
Neoplasms - complications - videocassettes
Neoplasms - psychology - videocassettes
Patients - videocassettes
Language
English
Material Type
Video
VHS
Audience
Professional
Location
Vancouver Library AV Room
Call Number
WY161 B365 2003 v.12

Copies

c.1 BC Cancer Agency VAN Library AV Room Available
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Learning to laugh at work : the power of humor in the workplace

https://bccalibrary.andornot.com/en/permalink/catalog15875
McGraw, Robert. Mission, KS: SkillPath Publications , c1995.
Audience
Professional
Call Number
BF637 L3 M147 1995
Availability
1 copy, 1 available
More Information
Author
McGraw, Robert
Place of Publication
Mission, KS
Publisher
SkillPath Publications
Publication Date
c1995
Physical Description
iv, 68 p. : ill. ; 22 cm
Series
SkillPath handbook series
Subjects
Wit and Humor
Communication
Workplace
ISBN
9781878542403
1878542400
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
BF637 L3 M147 1995

Copies

c.1 BC Cancer Agency VAN Library Available
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Saying hello : getting your group started

https://bccalibrary.andornot.com/en/permalink/catalog4659
Hart, Lois B. King of Prussia, PA: Organization Design and Development, Inc. , 1989. 2nd ed.
Audience
Professional
Call Number
HM131 H325 1989
Availability
1 copy, 1 available
More Information
Author
Hart, Lois B
Edition
2nd ed.
Place of Publication
King of Prussia, PA
Publisher
Organization Design and Development, Inc.
Publication Date
1989
Physical Description
xvii, 166 p. : ill. ; 28 cm.
Subjects
Communication
Education
Focus Groups
Social Facilitation
Group Processes
ISBN
0925652016
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
HM131 H325 1989

Copies

c.1 BC Cancer Agency VAN Library Available
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Therapeutic communication for health care professionals

https://bccalibrary.andornot.com/en/permalink/catalog120370
Tamparo, Carol, Lindh, Wilburta. [Boston, MA]: Delmar Cengage Learning , 2017. 4th ed.
Audience
Professional
Table of Contents:; Therapeutic communication -- Multicultural therapeutic communication -- Therapeutic communication in complementary medicine -- The helping interview -- The therapeutic response across the life span -- The therapeutic response to angry, aggressive, abused or abusive clients -- Th…
More Information
  1 read online  
Author
Tamparo, Carol
Lindh, Wilburta
Edition
4th ed.
Place of Publication
[Boston, MA]
Publisher
Delmar Cengage Learning
Publication Date
2017
Series
R2 Library
Subjects
Allied Health Personnel
Communication
Professional - Patient Relations
Helping Behavior
Abstract
Table of Contents:
Therapeutic communication -- Multicultural therapeutic communication -- Therapeutic communication in complementary medicine -- The helping interview -- The therapeutic response across the life span -- The therapeutic response to angry, aggressive, abused or abusive clients -- The therapeutic response to depressed and/or suicidal clients -- The therapeutic response to client with substance-related and addictive disorders -- The therapeutic response to clients with life-altering illness -- The therapeutic response to clients experiencing loss, grief, dying and death.
ISBN
305574613
9781305574618
9781305856523
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=https://www.r2library.com/Resource/Title/1305574613
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IFRAME : a manager's guide to critically balanced thinking

https://bccalibrary.andornot.com/en/permalink/catalog21213
Kelton, Lorne, Ireland, Shawn. Kirkland, QC: IFRAME Consulting Ltd. , 2009.
Audience
Professional
Call Number
HD30.23 K29 2009
Availability
1 copy, 1 available
More Information
Alternate Title
IFRAME stands for: Incidents, Feelings, Reflection, Assumptions, Meaning, Execution
Author
Kelton, Lorne
Ireland, Shawn
Place of Publication
Kirkland, QC
Publisher
IFRAME Consulting Ltd.
Publication Date
2009
Physical Description
xii, 100 p. : ill. ; 22 cm.
Subjects
Decision Making - organization & administration
Organizational Innovation
Employee Incentive Plans
Personnel Management
Emotional Intelligence
Communication
Interpersonal Relations
Cooperative behavior
Group Processes
ISBN
9780981245607
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
HD30.23 K29 2009

Copies

c.1 BC Cancer Agency VAN Library Available
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White fragility : why it's so hard for White people to talk about racism

https://bccalibrary.andornot.com/en/permalink/catalog124367
DiAngelo, Robin. Boston, MA: Beacon Press , 2018.
Audience
Professional
Call Number
HT1503 D538 2018
Availability
2 copies, 2 available
"In this groundbreaking and timely book, antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility. Referring to the defensive moves that white people make when challenged racially, white fragility is characterized by emotions such as anger, fear, and guilt, and by beh…
More Information
Author
DiAngelo, Robin
Place of Publication
Boston, MA
Publisher
Beacon Press
Publication Date
2018
Physical Description
xvii, 169 p. ; 23 cm.
Subjects
White
Race Relations
Defense Mechanisms
Behavior
Interpersonal Communication
Abstract
"In this groundbreaking and timely book, antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility. Referring to the defensive moves that white people make when challenged racially, white fragility is characterized by emotions such as anger, fear, and guilt, and by behaviors including argumentation and silence. These behaviors, in turn, function to reinstate white racial equilibrium and prevent any meaningful cross-racial dialogue. In this in-depth exploration, DiAngelo explores how white fragility develops, how it protects racial inequality, and what we can do to engage more constructively" -- Back cover.
ISBN
9780807047415
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
HT1503 D538 2018

Copies

c.1 BC Cancer Agency VIC Library Available
c.2 BC Cancer Agency VIC Library Available
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Putting anger to work for you

https://bccalibrary.andornot.com/en/permalink/catalog15878
Schroeder, Ruth, Schroeder, Joel. Mission, KS: SkillPath Publications , c1995.
Audience
Professional
Call Number
BF698.9 S381 1995
Availability
1 copy, 1 available
More Information
Author
Schroeder, Ruth
Schroeder, Joel
Place of Publication
Mission, KS
Publisher
SkillPath Publications
Publication Date
c1995
Physical Description
71 p. ; 22 cm
Series
SkillPath handbook series
Subjects
Anger
Assertiveness
Communication
Interpersonal Relations
Emotions
Adaptation, Psychological
Stress, Psychological
ISBN
1878542869 (pbk.)
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
BF698.9 S381 1995

Copies

c.1 BC Cancer Agency VAN Library Available
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What to do when nurses hurt nurses : understanding and resolving relational aggression and bullying in nursing

https://bccalibrary.andornot.com/en/permalink/catalog20700
Dellasega, Cheryl. Indianapolis, IN: Sigma Theta Tau International , 2019. 2nd ed.
Audience
Professional
More Information
  1 read online  
Alternate Title
When nurses hurt nurses
Author
Dellasega, Cheryl
Edition
2nd ed.
Place of Publication
Indianapolis, IN
Publisher
Sigma Theta Tau International
Publication Date
2019
Series
EBSCOhost eBook Nursing Collection
Subjects
Nurses - psychology
Bullying
Interprofessional Relations
Workplace - psychology
Nurses-Mental health.
ISBN
9781945157714
9781945157721
9781945157738.
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://search.ebscohost.com/login.aspx?direct=true&db=e680sww&AN=2252650&site=ehost-live
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Patient practitioner interaction : an experiential manual for developing the art of health care

https://bccalibrary.andornot.com/en/permalink/catalog114497
Davis, Carol M., Musolino, Gina Maria. Thorofare, NJ: Slack Incorporated , 2016. 6th ed.
Audience
Professional
More Information
  1 read online  
Author
Davis, Carol M.
Musolino, Gina Maria
Edition
6th ed.
Place of Publication
Thorofare, NJ
Publisher
Slack Incorporated
Publication Date
2016
Series
R2 Library
Subjects
Physician-Patient Relations
Professional-Patient Relations
Delivery of Health Care
Helping Behavior
Health Personnel - psychology
Communication
Manuals
ISBN
9781630910464
1630910465
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=http://www.r2library.com/Resource/Title/1630910465
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Teaching in practice : how professionals can work effectively with clients, patients, and colleagues

https://bccalibrary.andornot.com/en/permalink/catalog15996
Farquharson, Andy. San Francisco, CA: Jossey-Bass Publishers , 1995.
Audience
Professional
Call Number
HV29.7 F238 1995
Availability
1 copy, 1 available
More Information
Author
Farquharson, Andy
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass Publishers
Publication Date
1995
Physical Description
xvii, 289 p. : ill. ; 24 cm.
Series
Jossey-Bass higher and adult education, health, and social and behavioral science series
Subjects
Communication
Teaching
Learning
Interpersonal Relations
Professional-Patient Relations
Health Personnel
Education, Continuing
Staff Development
ISBN
0787901288
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
HV29.7 F238 1995

Copies

c.1 BC Cancer Agency VAN Library Available
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20 records – page 1 of 1.