Corporate Author

Canada. Health Canada. Population and Public Health Branch. Centre for Chronic Disease Prevention and Control

Place of Publication

[Ottawa, ON]

Publisher

Health Canada

Publication Date

2004

Subjects

Neoplasms - prevention & control

Canada

ISBN

0662377257

Language

English

Material Type

Book

Audience

Patient or Public

Location

Vancouver Library

Kelowna Library

Victoria Library

Call Number

QZ200 P963 2004

Copies

Author

Buckman, Robert

Place of Publication

Baltimore, MD

Publisher

Johns Hopkins University Press

Publication Date

2010

Physical Description

xiii, 143 p. ; 24 cm.

Subjects

Physician-Patient Relations

Truth Disclosure

Communication

Physician's Role - psychology

Abstract

Some "can’t go wrong" tips

Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol

Managing conflict and escalation : the HARD protocol

Giving information effectively : the SAFER protocol

Requesting autopsy or organ donation

Conclusion : putting it all together and making a difference in communication.

ISBN

9780801895579

080189557X

Language

English

Material Type

Book

DVD

Audience

Professional

Location

Vancouver Library

Surrey Library

Kelowna Library

Victoria Library

Abbotsford Library

Call Number

W62 B925p 2010

Copies