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Delivering timely service and evidence-informed resources to people in BC and the Yukon facing cancer and those involved in oncology care or research.

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20 records – page 1 of 1.

Through the patient's eyes : understanding and promoting patient-centered care

https://bccalibrary.andornot.com/en/permalink/catalog121657
New York, NY: Jossey-Bass | John Wiley & Sons, Inc. , 1993.
Audience
Professional
Call Number
W 84.7 T531t 1993
Availability
1 copy, 1 available
Editor
Gerteis, Margaret
Edgman-Levitan, Susan
Daley, Jennifer
Place of Publication
New York, NY
Publisher
Jossey-Bass
John Wiley & Sons, Inc.
Publication Date
1993
Physical Description
xxix, 317 p. ; 23 cm.
Series
Jossey Bass health series
Subjects
Patient-Centered Care
Patient Care Planning
Patient Satisfaction
Professional - Patient Relations
ISBN
9780787962203
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 T531t 1993

Copies

c.1 BC Cancer Agency VAN Library Available
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Strengthening the quality of cancer services in Ontario

https://bccalibrary.andornot.com/en/permalink/catalog13834
[Ottawa, ON]: Canadian Healthcare Association , 2003.
Audience
Professional
Call Number
QZ200 S915 2003
Availability
1 copy, 1 available
Editor
Sullivan, Terrence
Place of Publication
[Ottawa, ON]
Publisher
Canadian Healthcare Association
Publication Date
2003
Subjects
Neoplasms - Ontario
Quality of Health Care - Ontario
Patient Satisfaction
ISBN
1896151094
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
QZ200 S915 2003

Copies

c.1 BC Cancer Agency VAN Library Available
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Quality of life : from nursing and patient perspectives : theory, research, practice

https://bccalibrary.andornot.com/en/permalink/catalog13867
Sudbury, MA: Jones and Bartlett , 2003. 2nd ed.
Audience
Professional
Call Number
WY156 Q14 2003
Availability
1 copy, 1 available
Editor
King, Cynthia R
Hinds, Pamela S
Edition
2nd ed.
Place of Publication
Sudbury, MA
Publisher
Jones and Bartlett
Publication Date
2003
Physical Description
xxvii, 533 p. : ill
Series
Jones and Bartlett series in oncology
Subjects
Neoplasms - nursing
Quality of Life
Patient Satisfaction
Oncology Nursing
ISBN
0763722359
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WY156 Q14 2003

Copies

c.1 BC Cancer Agency VAN Library Available
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Bad therapy : master therapists share their worst failures

https://bccalibrary.andornot.com/en/permalink/catalog113910
Kottler, Jeffrey A., Carlson, Jon. New York, NY: Routledge Taylor & Francis Group , 2003.
Audience
Professional
Call Number
WM420 K865b 2003
Availability
1 copy, 1 available
Author
Kottler, Jeffrey A.
Carlson, Jon
Place of Publication
New York, NY
Publisher
Routledge Taylor & Francis Group
Publication Date
2003
Physical Description
xiii, 201 p. ; 23 cm
Subjects
Clinical Competence
Professional-Patient Relations
Medical Errors - psychology
Counseling - methods
Judgment
ISBN
9780415933230
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WM420 K865b 2003

Copies

c.1 BC Cancer Agency VAN Library Available
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Patient from hell : how I worked with my doctors to get the best of modern medicine and how you can too

https://bccalibrary.andornot.com/en/permalink/catalog14901
Schneider, Stephen Henry, Lane, Janica. Cambridge, MA: Da Capo Press , 2005. 1st Da Capo Press ed.
Audience
Patient or Public
Call Number
WX150 S459p 2005
Availability
2 copies, 2 available
Author
Schneider, Stephen Henry
Lane, Janica
Edition
1st Da Capo Press ed.
Place of Publication
Cambridge, MA
Publisher
Da Capo Press
Publication Date
2005
Subjects
Patient Participation - personal narratives
Physician-Patient Relations - personal narratives
Neoplasms - therapy - personal narratives
Delivery of Health Care - personal narratives
Patient Advocacy
Patient Compliance
Patient Satisfaction
Lymphoma, Non-Hodgkin
ISBN
9780738210254
0738210250
Language
English
Material Type
Book
Audience
Patient or Public
Location
Vancouver Cancer Info Ctr
Victoria Cancer Info Ctr
Call Number
WX150 S459p 2005

Copies

c.1 BC Cancer Agency VAN Cancer Info Ctr Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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Patient experiences with ambulatory cancer care in British Columbia, 2005/06

https://bccalibrary.andornot.com/en/permalink/catalog17560
Watson, Diane E, Peterson, Sandra, Mooney, Dawn. [Vancouver, BC?]: UBC Centre for Health Services and Policy Research , 2007.
Audience
Professional
  1 read online  

Checklist manifesto : how to get things right

https://bccalibrary.andornot.com/en/permalink/catalog18364
Gawande, Atul. New York, NY: Metropolitan Books | Henry Holt and Company , 2009.
Audience
Professional
Call Number
W21 G284c 2009
Availability
1 copy, 1 available
The problem of extreme complexity; The checklist; The end of the master builder; The idea; The first try; The checklist factory; The test; The hero in the age of checklists; The save
Author
Gawande, Atul
Place of Publication
New York, NY
Publisher
Metropolitan Books
Henry Holt and Company
Publication Date
2009
Physical Description
x, 209 p. ; 22 cm.
Subjects
Clinical Competence
Emergency medicine
Intensive Care Units
Quality Assurance, Health Care - methods
Quality Control
Checklist
Guidelines as Topic
Safety Management - standards
Infection Control
Outcome and Process Assessment (Health Care)
Popular Work
Abstract
The problem of extreme complexity
The checklist
The end of the master builder
The idea
The first try
The checklist factory
The test
The hero in the age of checklists
The save
ISBN
9780805091748
0805091742
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W21 G284c 2009

Copies

c.1 BC Cancer Agency VAN Library Available
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Synthesizing evidence from narrative, text and opinion

https://bccalibrary.andornot.com/en/permalink/catalog120576
Jordan, Zoe, Konno, Rie, Mu, Pei Fan. Philadelphia, PA: Lippincott Williams & Wilkins , 2011.
Audience
Professional
  1 read online  
Author
Jordan, Zoe
Konno, Rie
Mu, Pei Fan
Corporate Author
Joanna Briggs Institute
Place of Publication
Philadelphia, PA
Publisher
Lippincott Williams & Wilkins
Publication Date
2011
Series
Synthesis science in healthcare series
Ovid
Subjects
Evidence-Based Practice
Clinical Decision-Making
Meta-Analysis as Topic
Health Knowledge, Attitudes, Practice
Clinical Competence
ISBN
9781451163858
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
This title is licensed for users on BCCA-network computers.
Remote access is available using the Ovid ID/PW information posted on the Library Links page on Offsite Access
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Palliative care : core skills and clinical competencies

https://bccalibrary.andornot.com/en/permalink/catalog19887
Emanuel, Linda L, Librach, S. Lawrence. Philadelphia, PA: Saunders , 2011. 2nd ed.
Audience
Professional
Call Number
WB310 P167 2011
Availability
1 copy, 1 available
  1 read online  
Author
Emanuel, Linda L
Librach, S. Lawrence
Edition
2nd ed.
Place of Publication
Philadelphia, PA
Publisher
Saunders
Publication Date
2011
Physical Description
xxviii, 724 p. : ill. ; 23 cm.
Series
Expert Consult
R2 Library
Subjects
Palliative Care
Clinical Competence
Hospice Care
ISBN
9781437716191
1437716199
Language
English
Material Type
Book
Ebook
Audience
Professional
Location
Vancouver Library
Internet
Call Number
WB310 P167 2011
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online

Copies

c.1 BC Cancer Agency VAN Library Available
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Transforming health care : Virginia Mason Medical Center’s pursuit of the perfect patient experience

https://bccalibrary.andornot.com/en/permalink/catalog21019
Kenney, Charles. Boca Raton, Fla.: CRC Press , 2011.
Audience
Professional
Call Number
WX150 K36 2011
Availability
2 copies, 2 available
Author
Kenney, Charles
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2011
Physical Description
xxii, 223 p. : ill. ; 24 cm.
Subjects
Health facility administration
Cost Control - methods
Delivery of Health Care - organization & administration
Efficiency, Organizational
Patient Satisfaction
Quality Assurance, Health Care - methods
Washington
ISBN
9781563273759
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Kelowna Library
Call Number
WX150 K36 2011

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
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Delivering culturally competent nursing care

https://bccalibrary.andornot.com/en/permalink/catalog122414
Kersey-Matusiak, Gloria. New York, NY: Springer Pub. Co. , 2013.
Audience
Professional
Contents:; Stairway to cultural competency : using the staircase model -- Exploring patient focused cultural assessment models -- Cultural considerations when working with culturally diverse colleagues -- Cultural considerations when the patient?s religious or spiritual needs differ from my own -- …
  1 read online  
Author
Kersey-Matusiak, Gloria
Place of Publication
New York, NY
Publisher
Springer Pub. Co.
Publication Date
2013
Series
EBSCOhost eBook Nursing Collection
Subjects
Nursing Care
Cultural Competency
Clinical Competence
Cultural Diversity
Abstract
Contents:
Stairway to cultural competency : using the staircase model -- Exploring patient focused cultural assessment models -- Cultural considerations when working with culturally diverse colleagues -- Cultural considerations when the patient?s religious or spiritual needs differ from my own -- Cultural considerations when caring for patients with physical, psychological, and intellectual disabilities -- Cultural considerations when caring for patients who speak English as a second language -- Cultural considerations when caring for the patient with a terminal illness -- Cultural considerations when caring for the geographically trans-located patient -- Cultural considerations when working with patients with a sexual orientation that differs from my own -- Cultural considerations when caring for the new immigrant or refugee -- Cultural considerations regarding socio-economic diversity : caring for the poor or uninsured.
ISBN
9780826193810
9780826193827
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Let patients help! : a "patient engagement" handbook-- how doctors, nurses, patients and caregivers can partner for better care

https://bccalibrary.andornot.com/en/permalink/catalog121658
deBronkart, Dave, Sands, Danny. [California]: CreateSpace Independent Publishing Platform , 2013.
Audience
Professional
Call Number
W84.7 D288 2013
Availability
2 copies, 2 available
Author
deBronkart, Dave
Sands, Danny
Place of Publication
[California]
Publisher
CreateSpace Independent Publishing Platform
Publication Date
2013
Physical Description
xx, 78 p. ; 23 cm.
Subjects
Patient-Centered Care
Patient Participation
Patient Satisfaction
Professional - Patient Relations
Cancer Survivors
ISBN
1466306493
9781466306493
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W84.7 D288 2013

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Understanding and using health experiences : improving patient care

https://bccalibrary.andornot.com/en/permalink/catalog120997
Oxford, UK: Oxford University Press , 2013.
Audience
Professional
Call Number
W84.41 U55 2013
Availability
1 copy, 1 available
Table of Contents:; Understanding the experience of illness and treatment -- Ethnographic approaches to health experiences research -- Observing interactions as an approach to understanding patients' experiences -- Narrative Interviewing -- Using focus groups to understand experiences of health and…
Editor
Ziebland, Sue
Coulter, Angela
Calabrese, Joseph D.
Place of Publication
Oxford, UK
Publisher
Oxford University Press
Publication Date
2013
Physical Description
x, 169 p. : ill. ; 24 cm.
Subjects
Quality Assurance, Health Care - methods
Health Care Surveys - methods
Patient Satisfaction
Patient Acceptance of Health Care
Abstract
Table of Contents:
Understanding the experience of illness and treatment -- Ethnographic approaches to health experiences research -- Observing interactions as an approach to understanding patients' experiences -- Narrative Interviewing -- Using focus groups to understand experiences of health and illness -- Story-gathering : collecting and analysing spontaneously-shared stories as research data -- Patient reported outcomes -- Patient experience surveys -- Using the internet as a source of information about patients' experiences -- Systematic review and synthesis of qualitative research -- Harnessing patients' awareness of adverse reactions to the drugs they take -- Engagement and inclusivity in researching patients' experiences -- Participatory action research : using experience-based co-design to improve the quality of healthcare services -- Understanding and using health experiences : the policy landscape.
ISBN
9780199665372
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W84.41 U55 2013

Copies

c.1 BC Cancer Agency VAN Library Available
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Implementing curricular and institutional climate changes to improve health care for individuals who are LGBT, Gender Nonconforming or born with DSD : a resource for medical educators.

https://bccalibrary.andornot.com/en/permalink/catalog114375
Washington, DC: Association of American Medical Colleges , 2014.
Audience
Professional
  1 read online  
Editor
Hollenbach, Andrew D.
Eckstrand, Kristen L.
Dreger, Alice
Place of Publication
Washington, DC
Publisher
Association of American Medical Colleges
Publication Date
2014
Series
R2 Library
Subjects
Education, Medical
Minority Health - education
Health Services for Transgender Persons
Healthcare Disparities
Clinical Competence
Sexual and Gender Minorities
ISBN
9780000901026
0000901024
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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From patients who know : a hospital handbook

https://bccalibrary.andornot.com/en/permalink/catalog119928
Openlab, University Health Network. [Toronto, ON]: Openlab, University Health Network , 2016.
Audience
Patient or Public
  1 read online  
Corporate Author
Openlab, University Health Network
Place of Publication
[Toronto, ON]
Publisher
Openlab, University Health Network
Publication Date
2016
Physical Description
87 p.
Subjects
Inpatients - psychology
Aged
Hospitalization
Adaptation, Psychological
Consumer Health Information
Patient Satisfaction
Patient Navigation
Patient Participation
Guidebooks
Patient Education Handout
Notes
"This Handbook is a product of OpenLab's Stuff Patients Want initiative. Stuff Patients Want is a participatory design initiative in which patients come together to share health care experiences they find frustrating. These patients are then armed with the tools (e.g. design, production)they need to bring their practical and inspired solutions to life. Stuff Patients Want is carried out in the Scandinavian participatory design tradition, driven by the idea that the people destined to use a product or service should play a critical role in designing it, and characterized by active collaboration between users and designers throughout the participatory process."
ISBN
9780995281509
Material Type
Book
Online
Audience
Patient or Public
Location
Internet
Website Notes
E-book available in PDF format
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Best patient experience : helping physicians improve care, satisfaction, and scores

https://bccalibrary.andornot.com/en/permalink/catalog120372
Snyder, Bo. Chicago, IL: Health Administration Press , 2016.
Audience
Professional
Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indiv…
  1 read online  
Author
Snyder, Bo
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Oxford textbook of communication in oncology and palliative care

https://bccalibrary.andornot.com/en/permalink/catalog120464
New York, NY: Oxford University Press , 2017. 2nd rev. ed.
Audience
Professional
Table of Contents:; Section A -- Introduction to communication studies in cancer and palliative medicine; Section B -- A core curriculum for communication skills training for oncology and palliative care; Section C -- Nursing; Section D -- A specialty curriculum for oncology; Section E -- Communica…
  1 read online  
Alternate Title
Textbook of communication in oncology and palliative care
Editor
Kissane, David W.
Bultz, Barry D.
Butow, Phyllis N.
Edition
2nd rev. ed.
Place of Publication
New York, NY
Publisher
Oxford University Press
Publication Date
2017
Series
EBSCOhost eBook
Oxford textbooks in palliative medicine
Subjects
Communication
Neoplasms - psychology
Clinical Competence
Professional - Family Relations
Professional - Patient Relations
Palliative Care - psychology
Patient Education as Topic
Abstract
Table of Contents:
Section A -- Introduction to communication studies in cancer and palliative medicine
Section B -- A core curriculum for communication skills training for oncology and palliative care
Section C -- Nursing
Section D -- A specialty curriculum for oncology
Section E -- Communication issues across the disciplines
Section F -- Education and international initiatives in communication training
Section F -- Research in cancer communication
ISBN
9780198736134
9780191054815
9780191054822
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
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Living with cancer : a report on the patient experience

https://bccalibrary.andornot.com/en/permalink/catalog121192
Canadian Partnership Against Cancer. [Toronto, ON]: Canadian Partnership Against Cancer , 2018.
Audience
Professional
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from…
  2 read online  
Corporate Author
Canadian Partnership Against Cancer
Place of Publication
[Toronto, ON]
Publisher
Canadian Partnership Against Cancer
Publication Date
2018
Physical Description
50 p.
Series
System performance reports
Subjects
Neoplasms
Neoplasms - psychology
Patient Satisfaction
Patient Navigation
Cancer Survivors
Adaptation, Psychological
Uncertainty
Integrative Oncology
Health Services Accessibility
Delivery of Health Care, Integrated
Continuity of Care
Quality of Health Care
Statistics
Canada
Abstract
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from multiple sources, including Patient Reported Outcomes partners, the Ambulatory Oncology Patient Satisfaction Survey, and initial results from the first Canada-wide study of cancer survivors on the experience of 13,000 Canadians with cancer. - website
Notes
January 2018
ISBN
9781988000343
9781988000350
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
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Journey mapping in cancer care : patient and provider experiences in receiving and delivering cancer care in British Columbia

https://bccalibrary.andornot.com/en/permalink/catalog121215
BC Cancer Agency, British Columbia Ministry of Health, First Nations Health Authority, BC Patient Safety & Quality Council. [Vancouver, BC?]: BC Patient Safety & Quality Council , 2019.
Audience
Professional
  1 read online  
Corporate Author
BC Cancer Agency
British Columbia Ministry of Health
First Nations Health Authority
BC Patient Safety & Quality Council
Place of Publication
[Vancouver, BC?]
Publisher
BC Patient Safety & Quality Council
Publication Date
2019
Subjects
Patient Navigation
Patient Satisfaction
Neoplasms
Neoplasms - psychology
Health Personnel
Delivery of Health Care, Integrated
Quality of Health Care
Health Services
Health Services, Indigenous
British Columbia
Notes
January 2019
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Website Notes
High-resolution versions of the maps can be
downloaded from BCPSQC.ca
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Healing : when a nurse becomes a patient

https://bccalibrary.andornot.com/en/permalink/catalog124352
Brown, Theresa. Chapel Hill, NC: Algonquin Books of Chapel Hill , 2022.
Audience
Patient or Public
Call Number
WP870 B877h 2022
Availability
2 copies, 2 available
Author
Brown, Theresa
Place of Publication
Chapel Hill, NC
Publisher
Algonquin Books of Chapel Hill
Publication Date
2022
Physical Description
258 p. ; 22 cm
Subjects
Breast Neoplasms
Nurses
Patients - psychology
Patient Satisfaction
Quality of Health Care
Personal Narratives
Popular Work
ISBN
9781643750699
Language
English
Material Type
Book
Audience
Patient or Public
Location
Vancouver Library
Kelowna Cancer Info Ctr
Call Number
WP870 B877h 2022

Copies

c.1 BC Cancer Agency KEL Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Library Available
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20 records – page 1 of 1.