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Delivering timely service and evidence-informed resources to people in BC and the Yukon facing cancer and those involved in oncology care or research.

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30 records – page 1 of 2.

Through the patient's eyes : understanding and promoting patient-centered care

https://bccalibrary.andornot.com/en/permalink/catalog121657
New York, NY: Jossey-Bass | John Wiley & Sons, Inc. , 1993.
Audience
Professional
Call Number
W 84.7 T531t 1993
Availability
1 copy, 1 available
Editor
Gerteis, Margaret
Edgman-Levitan, Susan
Daley, Jennifer
Place of Publication
New York, NY
Publisher
Jossey-Bass
John Wiley & Sons, Inc.
Publication Date
1993
Physical Description
xxix, 317 p. ; 23 cm.
Series
Jossey Bass health series
Subjects
Patient-Centered Care
Patient Care Planning
Patient Satisfaction
Professional - Patient Relations
ISBN
9780787962203
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 T531t 1993

Copies

c.1 BC Cancer Agency VAN Library Available
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Strengthening the quality of cancer services in Ontario

https://bccalibrary.andornot.com/en/permalink/catalog13834
[Ottawa, ON]: Canadian Healthcare Association , 2003.
Audience
Professional
Call Number
QZ200 S915 2003
Availability
1 copy, 1 available
Editor
Sullivan, Terrence
Place of Publication
[Ottawa, ON]
Publisher
Canadian Healthcare Association
Publication Date
2003
Subjects
Neoplasms - Ontario
Quality of Health Care - Ontario
Patient Satisfaction
ISBN
1896151094
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
QZ200 S915 2003

Copies

c.1 BC Cancer Agency VAN Library Available
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Quality of life : from nursing and patient perspectives : theory, research, practice

https://bccalibrary.andornot.com/en/permalink/catalog13867
Sudbury, MA: Jones and Bartlett , 2003. 2nd ed.
Audience
Professional
Call Number
WY156 Q14 2003
Availability
1 copy, 1 available
Editor
King, Cynthia R
Hinds, Pamela S
Edition
2nd ed.
Place of Publication
Sudbury, MA
Publisher
Jones and Bartlett
Publication Date
2003
Physical Description
xxvii, 533 p. : ill
Series
Jones and Bartlett series in oncology
Subjects
Neoplasms - nursing
Quality of Life
Patient Satisfaction
Oncology Nursing
ISBN
0763722359
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WY156 Q14 2003

Copies

c.1 BC Cancer Agency VAN Library Available
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Patient from hell : how I worked with my doctors to get the best of modern medicine and how you can too

https://bccalibrary.andornot.com/en/permalink/catalog14901
Schneider, Stephen Henry, Lane, Janica. Cambridge, MA: Da Capo Press , 2005. 1st Da Capo Press ed.
Audience
Patient or Public
Call Number
WX150 S459p 2005
Availability
2 copies, 2 available
Author
Schneider, Stephen Henry
Lane, Janica
Edition
1st Da Capo Press ed.
Place of Publication
Cambridge, MA
Publisher
Da Capo Press
Publication Date
2005
Subjects
Patient Participation - personal narratives
Physician-Patient Relations - personal narratives
Neoplasms - therapy - personal narratives
Delivery of Health Care - personal narratives
Patient Advocacy
Patient Compliance
Patient Satisfaction
Lymphoma, Non-Hodgkin
ISBN
9780738210254
0738210250
Language
English
Material Type
Book
Audience
Patient or Public
Location
Vancouver Cancer Info Ctr
Victoria Cancer Info Ctr
Call Number
WX150 S459p 2005

Copies

c.1 BC Cancer Agency VAN Cancer Info Ctr Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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Patient experiences with ambulatory cancer care in British Columbia, 2005/06

https://bccalibrary.andornot.com/en/permalink/catalog17560
Watson, Diane E, Peterson, Sandra, Mooney, Dawn. [Vancouver, BC?]: UBC Centre for Health Services and Policy Research , 2007.
Audience
Professional
  1 read online  

Transforming health care : Virginia Mason Medical Center’s pursuit of the perfect patient experience

https://bccalibrary.andornot.com/en/permalink/catalog21019
Kenney, Charles. Boca Raton, Fla.: CRC Press , 2011.
Audience
Professional
Call Number
WX150 K36 2011
Availability
2 copies, 2 available
Author
Kenney, Charles
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2011
Physical Description
xxii, 223 p. : ill. ; 24 cm.
Subjects
Health facility administration
Cost Control - methods
Delivery of Health Care - organization & administration
Efficiency, Organizational
Patient Satisfaction
Quality Assurance, Health Care - methods
Washington
ISBN
9781563273759
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Kelowna Library
Call Number
WX150 K36 2011

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
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Teamwork : the cancer patient's guide to talking with your doctor

https://bccalibrary.andornot.com/en/permalink/catalog120080
National Coalition for Cancer Survivorship. Silver Spring, MD: National Coalition for Cancer Survivorship (NCCS) , 2011. 5th ed.
Audience
Patient or Public
Call Number
QZ201 T253 2011
Availability
1 copy, 1 available
  1 read online  
Alternate Title
Cancer patient's guide to talking with your doctor
Corporate Author
National Coalition for Cancer Survivorship
Editor
Clark, Elizabeth J.
Edition
5th ed.
Place of Publication
Silver Spring, MD
Publisher
National Coalition for Cancer Survivorship (NCCS)
Publication Date
2011
Physical Description
vi, 78 p. ; 28 cm.
Subjects
Neoplasms - diagnosis
Neoplasms - rehabilitation
Neoplasms - psychology
Physician-Patient Relations
Interpersonal Communication
Patient Navigation
Popular Work
Language
English
Material Type
Book
Online
Audience
Patient or Public
Location
Victoria Cancer Info Ctr
Internet
Call Number
QZ201 T253 2011
Read Online

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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Let patients help! : a "patient engagement" handbook-- how doctors, nurses, patients and caregivers can partner for better care

https://bccalibrary.andornot.com/en/permalink/catalog121658
deBronkart, Dave, Sands, Danny. [California]: CreateSpace Independent Publishing Platform , 2013.
Audience
Professional
Call Number
W84.7 D288 2013
Availability
2 copies, 2 available
Author
deBronkart, Dave
Sands, Danny
Place of Publication
[California]
Publisher
CreateSpace Independent Publishing Platform
Publication Date
2013
Physical Description
xx, 78 p. ; 23 cm.
Subjects
Patient-Centered Care
Patient Participation
Patient Satisfaction
Professional - Patient Relations
Cancer Survivors
ISBN
1466306493
9781466306493
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W84.7 D288 2013

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Chinese cancer patient peer navigator toolkit : a model for language-based peer navigation

https://bccalibrary.andornot.com/en/permalink/catalog119737
BC Cancer Agency. Psychosocial Oncology, BC Cancer Agency. Volunteer Services. [Vancouver, BC?]: BC Cancer Agency , 2013.
Audience
Professional
Call Number
QZ201 C539 2013
Availability
1 copy, 1 available
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English).; This program also reflects "be…
  1 read online  
Corporate Author
BC Cancer Agency. Psychosocial Oncology
BC Cancer Agency. Volunteer Services
Place of Publication
[Vancouver, BC?]
Publisher
BC Cancer Agency
Publication Date
2013
Physical Description
27 p. : ill. ; 28 cm.
Subjects
Neoplasms - psychology
Program Development - methods
Guidelines
Communication
Patient-Centered Care
Patient Navigation
Cross-Cultural Comparison
Culturally Competent Care
Volunteers - education
Social Support
Cultural Diversity
Cultural Characteristics
BC Cancer Agency
Abstract
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English).
This program also reflects "best practice" standards and can be used for future groups or organizations who may wish to adapt it for future peer navigator programs.
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
VC Library Archives
Call Number
QZ201 C539 2013
Read Online

Copies

c.1 BC Cancer Agency VAN Library Available
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Understanding and using health experiences : improving patient care

https://bccalibrary.andornot.com/en/permalink/catalog120997
Oxford, UK: Oxford University Press , 2013.
Audience
Professional
Call Number
W 84.41 U55 2013
Availability
1 copy, 1 available
Table of Contents:; Understanding the experience of illness and treatment -- Ethnographic approaches to health experiences research -- Observing interactions as an approach to understanding patients' experiences -- Narrative Interviewing -- Using focus groups to understand experiences of health and…
Editor
Ziebland, Sue
Coulter, Angela
Calabrese, Joseph D.
Place of Publication
Oxford, UK
Publisher
Oxford University Press
Publication Date
2013
Physical Description
x, 169 p. : ill. ; 24 cm.
Subjects
Quality Assurance, Health Care - methods
Health Care Surveys - methods
Patient Satisfaction
Patient Acceptance of Health Care
Abstract
Table of Contents:
Understanding the experience of illness and treatment -- Ethnographic approaches to health experiences research -- Observing interactions as an approach to understanding patients' experiences -- Narrative Interviewing -- Using focus groups to understand experiences of health and illness -- Story-gathering : collecting and analysing spontaneously-shared stories as research data -- Patient reported outcomes -- Patient experience surveys -- Using the internet as a source of information about patients' experiences -- Systematic review and synthesis of qualitative research -- Harnessing patients' awareness of adverse reactions to the drugs they take -- Engagement and inclusivity in researching patients' experiences -- Participatory action research : using experience-based co-design to improve the quality of healthcare services -- Understanding and using health experiences : the policy landscape.
ISBN
9780199665372
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.41 U55 2013

Copies

c.1 BC Cancer Agency VAN Library Available
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Transportation plan guide

https://bccalibrary.andornot.com/en/permalink/catalog21297
BC Cancer Agency. Vancouver Island Centre. Volunteer Services. [Victoria, BC?]: BC Cancer Agency. Vancouver Island Centre. Volunteer Services , 2013.
Audience
Patient or Public
Corporate Author
BC Cancer Agency. Vancouver Island Centre. Volunteer Services
Place of Publication
[Victoria, BC?]
Publisher
BC Cancer Agency. Vancouver Island Centre. Volunteer Services
Publication Date
2013
Subjects
Transportation
Travel
Health Services Accessibility
Patient Navigation
British Columbia
Language
English
Material Type
Handout
Audience
Patient or Public
Location
Victoria Library
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A cancer companion : an oncologists's advice on diagnosis, treatment and recovery

https://bccalibrary.andornot.com/en/permalink/catalog121085
Srivastava, Ranjana. Chicago, IL: University of Chicago Press , 2014.
Audience
Patient or Public
Call Number
QZ200 S774 2015
Availability
4 copies, 4 available
Author
Srivastava, Ranjana
Place of Publication
Chicago, IL
Publisher
University of Chicago Press
Publication Date
2014
Physical Description
370 p. ; 23 cm.
Subjects
Neoplasms - psychology
Neoplasms - diagnosis
Neoplasms - therapy
Patient Navigation
Physician-Patient Relations
Popular Work
ISBN
9780226479347
022647934X
Language
English
Material Type
Book
Audience
Patient or Public
Location
Vancouver Library
Kelowna Cancer Info Ctr
Prince George Cancer Info Ctr
Vancouver Cancer Info Ctr
Call Number
QZ200 S774 2015
Website Notes
This resource was purchased with a donation from the Order of the Eastern Star.

Copies

c.1 BC Cancer Agency VAN Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency KEL Cancer Info Ctr Missing Available
c.1 BC Cancer Agency PG Cancer Info Ctr Available
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Things I wish I'd known : cancer caregivers speak out

https://bccalibrary.andornot.com/en/permalink/catalog124493
Cornwall, Deborah J. Sarasota, FL: Bardolf and Company , 2016. 3rd ed.
Audience
Patient or Public
Call Number
QZ201 C821t 2016
Availability
1 copy, 1 available
Author
Cornwall, Deborah J.
Edition
3rd ed.
Place of Publication
Sarasota, FL
Publisher
Bardolf and Company
Publication Date
2016
Physical Description
256 pages ; 23 cm
Subjects
Caregivers
Patient Navigation
Neoplasms - therapy
Popular Work
Personal Narratives
ISBN
9781938842276
Language
English
Material Type
Book
Audience
Patient or Public
Location
Victoria Cancer Info Ctr
Call Number
QZ201 C821t 2016

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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From patients who know : a hospital handbook

https://bccalibrary.andornot.com/en/permalink/catalog119928
Openlab, University Health Network. [Toronto, ON]: Openlab, University Health Network , 2016.
Audience
Patient or Public
  1 read online  
Corporate Author
Openlab, University Health Network
Place of Publication
[Toronto, ON]
Publisher
Openlab, University Health Network
Publication Date
2016
Physical Description
87 p.
Subjects
Inpatients - psychology
Aged
Hospitalization
Adaptation, Psychological
Consumer Health Information
Patient Satisfaction
Patient Navigation
Patient Participation
Guidebooks
Patient Education Handout
Notes
"This Handbook is a product of OpenLab's Stuff Patients Want initiative. Stuff Patients Want is a participatory design initiative in which patients come together to share health care experiences they find frustrating. These patients are then armed with the tools (e.g. design, production)they need to bring their practical and inspired solutions to life. Stuff Patients Want is carried out in the Scandinavian participatory design tradition, driven by the idea that the people destined to use a product or service should play a critical role in designing it, and characterized by active collaboration between users and designers throughout the participatory process."
ISBN
9780995281509
Material Type
Book
Online
Audience
Patient or Public
Location
Internet
Website Notes
E-book available in PDF format
Read Online
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Hiding who I am : the reality of end of life care for LGBT people

https://bccalibrary.andornot.com/en/permalink/catalog120028
Marie Curie. [United Kingdom]: Marie Curie , 2016.
Audience
Professional
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
  1 read online  
Corporate Author
Marie Curie
Place of Publication
[United Kingdom]
Publisher
Marie Curie
Publication Date
2016
Subjects
Terminal Care
Terminally Ill - psychology
Palliative Care
Hospice Care
Patient-Centered Care
Patient Satisfaction
Surveys and Questionnaires
Sexual and Gender Minorities
Health Services for Transgender Persons
Abstract
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
Notes
SOGIE 2SLGBTQIA Collection
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
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Best patient experience : helping physicians improve care, satisfaction, and scores

https://bccalibrary.andornot.com/en/permalink/catalog120372
Snyder, Bo. Chicago, IL: Health Administration Press , 2016.
Audience
Professional
Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indiv…
  1 read online  
Author
Snyder, Bo
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
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Taking charge of cancer : what you need to know to get the best treatment

https://bccalibrary.andornot.com/en/permalink/catalog120125
Palma, David. Oakland, CA: New Harbinger Publications, Inc. , 2017.
Audience
Patient or Public
Call Number
QZ201 P171 2017
Availability
12 copies, 12 available
  1 read online  
Author
Palma, David
Place of Publication
Oakland, CA
Publisher
New Harbinger Publications, Inc.
Publication Date
2017
Physical Description
x, 255 p. : ill. ; 23 cm.
Subjects
Neoplasms - diagnosis
Neoplasms--therapy
Neoplasms - psychology
Patient Navigation
Patient Participation - methods
Health Services Accessibility
Decision Making
Quality of Health Care
Physician-Patient Relations
Popular Work
Notes
Surrey CIC keep 2022 (F0002328)
ISBN
9781626258624
Language
English
Material Type
Book
Audience
Patient or Public
Location
Vancouver Library
Abbotsford Cancer Info Ctr
Kelowna Cancer Info Ctr
Prince George Cancer Info Ctr
Surrey Cancer Info Ctr
Vancouver Cancer Info Ctr
Victoria Cancer Info Ctr
Call Number
QZ201 P171 2017
Website Notes
This resource was purchased with a donation from the Order of the Eastern Star.
Access to color figures and links relevant to each chapter.
Read Online

Copies

c.1 BC Cancer Agency VAN Library Missing Available
c.2 BC Cancer Agency VAN Library Available
c.2 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.1 BC Cancer Agency PG Cancer Info Ctr Available
c.1 BC Cancer Agency KEL Cancer Info Ctr Available
c.1 BC Cancer Agency SUR Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Cancer Info Ctr Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
c.2 BC Cancer Agency VIC Cancer Info Ctr Available
c.2 BC Cancer Agency KEL Cancer Info Ctr Available
c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.3 BC Cancer Agency VIC Cancer Info Ctr Missing Available
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Living with cancer : everyone deserves support : First Nations

https://bccalibrary.andornot.com/en/permalink/catalog120400
First Nations Health Authority, Metis Nation British Columbia, BC Cancer Agency, BC Association of Aboriginal Friendship Centres. [West Vancouver, BC]: First Nations Health Authority , 2017.
Audience
Patient or Public
Call Number
QZ201 F527 2017
Availability
8 copies, 8 available
  1 read online  
Corporate Author
First Nations Health Authority
Metis Nation British Columbia
BC Cancer Agency
BC Association of Aboriginal Friendship Centres
Place of Publication
[West Vancouver, BC]
Publisher
First Nations Health Authority
Publication Date
2017
Physical Description
104 p. : col. ill. ; 22 cm.
Subjects
Neoplasms - psychology
Neoplasms - therapy
Neoplasms - rehabilitation
Health Services, Indigenous
Patient Navigation
Self Care
Social Support
Culturally Competent Care
Medicine, Traditional
Personal Narratives
First Nations
Patient Education Handout
Notes
The stories in this book were shared at Telling Our Stories Conference held in Prince George, BC in June 2016.
Language
English
Material Type
Book
Online
Audience
Patient or Public
Location
Vancouver Library
Abbotsford Cancer Info Ctr
Kelowna Cancer Info Ctr
Prince George Cancer Info Ctr
Vancouver Cancer Info Ctr
Victoria Cancer Info Ctr
Internet
Call Number
QZ201 F527 2017
Read Online

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.1 BC Cancer Agency PG Cancer Info Ctr Available
c.1 BC Cancer Agency KEL Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Cancer Info Ctr Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
c.2 BC Cancer Agency VIC Cancer Info Ctr Available
c.2 BC Cancer Agency VAN Library Available
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Living with cancer : everyone deserves support : Metis

https://bccalibrary.andornot.com/en/permalink/catalog120401
First Nations Health Authority, Metis Nation British Columbia, BC Cancer Agency, BC Association of Aboriginal Friendship Centres. [West Vancouver, BC]: First Nations Health Authority , 2017.
Audience
Patient or Public
Call Number
QZ201 F527m 2017
Availability
8 copies, 8 available
  1 read online  
Corporate Author
First Nations Health Authority
Metis Nation British Columbia
BC Cancer Agency
BC Association of Aboriginal Friendship Centres
Place of Publication
[West Vancouver, BC]
Publisher
First Nations Health Authority
Publication Date
2017
Physical Description
102 p. : col. ill. ; 22 cm.
Subjects
Neoplasms - psychology
Neoplasms - therapy
Neoplasms - rehabilitation
Health Services, Indigenous
Patient Navigation
Self Care
Social Support
Patient Education
Culturally Competent Care
Medicine, Traditional
Personal Narratives
Metis
First Nations
Patient Education Handout
Notes
The stories in this book were shared at Telling Our Stories Conference held in Prince George, BC in June 2016.
Language
English
Material Type
Book
Online
Audience
Patient or Public
Location
Vancouver Library
Abbotsford Cancer Info Ctr
Kelowna Cancer Info Ctr
Prince George Cancer Info Ctr
Vancouver Cancer Info Ctr
Victoria Cancer Info Ctr
Internet
Call Number
QZ201 F527m 2017
Read Online

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.1 BC Cancer Agency PG Cancer Info Ctr Available
c.1 BC Cancer Agency KEL Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Cancer Info Ctr Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
c.2 BC Cancer Agency VIC Cancer Info Ctr Available
c.2 BC Cancer Agency VAN Cancer Info Ctr Available
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Cancer -- now what? : taking action, finding hope, and navigating the journey ahead

https://bccalibrary.andornot.com/en/permalink/catalog120600
Haugk, Kenneth C. [St. Louis, MO]: Stephen Ministries , 2017.
Audience
Patient or Public
Call Number
QZ201 H371 2017
Availability
1 copy, 1 available
Author
Haugk, Kenneth C.
Place of Publication
[St. Louis, MO]
Publisher
Stephen Ministries
Publication Date
2017
Physical Description
x, 345 p. ; 26 cm.
Subjects
Neoplasms - psychology
Patient Navigation
Adaptation, Psychological
Communication
Interpersonal Relations
Social Support
Spirituality
Personal Narratives
Popular Work
Notes
Practical guide for those with cancer and their loved ones - head of Title
ISBN
9781930445048
1930445040
Language
English
Material Type
Book
Audience
Patient or Public
Location
Abbotsford Cancer Info Ctr
Call Number
QZ201 H371 2017

Copies

c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
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30 records – page 1 of 2.