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20 records – page 1 of 1.

Transforming health care : Virginia Mason Medical Center’s pursuit of the perfect patient experience

https://bccalibrary.andornot.com/en/permalink/catalog21019
Kenney, Charles. Boca Raton, Fla.: CRC Press , 2011.
Audience
Professional
Call Number
WX150 K36 2011
Availability
2 copies, 2 available
More Information
Author
Kenney, Charles
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2011
Physical Description
xxii, 223 p. : ill. ; 24 cm.
Subjects
Health facility administration
Cost Control - methods
Delivery of Health Care - organization & administration
Efficiency, Organizational
Patient Satisfaction
Quality Assurance, Health Care - methods
Washington
ISBN
9781563273759
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Kelowna Library
Call Number
WX150 K36 2011

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
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No one overlooked : experiences of older people affected by cancer

https://bccalibrary.andornot.com/en/permalink/catalog120013
Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016].
Audience
Professional
Report exploring the experiences of older people affected by cancer.
More Information
  1 read online  
Corporate Author
Macmillan Cancer Support
Place of Publication
[United Kingdom]
Publisher
Macmillan Cancer Support
Publication Date
[2016]
Subjects
Neoplasms
Aged
Health Services for the Aged
Health Services Accessibility
Attitude to Health
Patient Satisfaction
Health Care Surveys
Abstract
Report exploring the experiences of older people affected by cancer.
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
https://www.macmillan.org.uk/_images/experiencesofolderpeople_tcm9-271121.pdf
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No one overlooked : experiences of BME people affected by cancer

https://bccalibrary.andornot.com/en/permalink/catalog120017
Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016].
Audience
Professional
Report exploring the experiences of the Black, Minority and Ethnic communities affected by cancer.
More Information
  1 read online  
Alternate Title
No one overlooked : experiences of black minority ethnic people affected by cancer
Corporate Author
Macmillan Cancer Support
Place of Publication
[United Kingdom]
Publisher
Macmillan Cancer Support
Publication Date
[2016]
Subjects
Neoplasms
Minority Groups
Minority Health
Health Services Accessibility
Healthcare Disparities
Patient Satisfaction
Health Care Surveys
Abstract
Report exploring the experiences of the Black, Minority and Ethnic communities affected by cancer.
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
http://www.macmillan.org.uk/documents/aboutus/research/inclusionprojects/experiencesofbmepeople.pdf
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Best patient experience : helping physicians improve care, satisfaction, and scores

https://bccalibrary.andornot.com/en/permalink/catalog120372
Snyder, Bo. Chicago, IL: Health Administration Press , 2016.
Audience
Professional
Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indiv…
More Information
  1 read online  
Author
Snyder, Bo
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=https://www.r2library.com/Resource/Title/1567937381
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No one overlooked : experiences of LGBT people affected by cancer

https://bccalibrary.andornot.com/en/permalink/catalog120016
Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016].
Audience
Professional
Report exploring the experiences of members of the Lesbian, Gay, Bisexual, Transgender communities affected by cancer.
More Information
  1 read online  
Corporate Author
Macmillan Cancer Support
Place of Publication
[United Kingdom]
Publisher
Macmillan Cancer Support
Publication Date
[2016]
Subjects
Neoplasms
Health Services Accessibility
Healthcare Disparities
Patient Satisfaction
Health Care Surveys
Health Services for Transgender Persons
Sexual and Gender Minorities
Abstract
Report exploring the experiences of members of the Lesbian, Gay, Bisexual, Transgender communities affected by cancer.
Notes
SOGIE 2SLGBTQIA Collection
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
http://www.macmillan.org.uk/documents/aboutus/research/inclusionprojects/experiencesoflgbtpeople.pdf
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Journey mapping in cancer care : patient and provider experiences in receiving and delivering cancer care in British Columbia

https://bccalibrary.andornot.com/en/permalink/catalog121215
BC Cancer Agency, British Columbia Ministry of Health, First Nations Health Authority, BC Patient Safety & Quality Council. [Vancouver, BC?]: BC Patient Safety & Quality Council , 2019.
Audience
Professional
More Information
  1 read online  
Corporate Author
BC Cancer Agency
British Columbia Ministry of Health
First Nations Health Authority
BC Patient Safety & Quality Council
Place of Publication
[Vancouver, BC?]
Publisher
BC Patient Safety & Quality Council
Publication Date
2019
Subjects
Patient Navigation
Patient Satisfaction
Neoplasms
Neoplasms - psychology
Health Personnel
Delivery of Health Care, Integrated
Quality of Health Care
Health Services
Health Services, Indigenous
British Columbia
Notes
January 2019
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Website Notes
High-resolution versions of the maps can be
downloaded from BCPSQC.ca
Read Online
https://bcpsqc.ca/wp-content/uploads/2019/02/Journey-Mapping-Cancer-interactive-1.pdf
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Health care data guide : learning from data for improvement

https://bccalibrary.andornot.com/en/permalink/catalog122748
Provost, Lloyd P., Murray, Sandra. San Francisco, CA: Jossey-Bass , 2011.
Audience
Professional
Call Number
W84.81 P969 2011
Availability
2 copies, 2 available
More Information
Author
Provost, Lloyd P.
Murray, Sandra
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2011
Subjects
Process Assessment (Health Care) - methods
Data Interpretation, Statistical
Quality Assurance, Health Care
Total Quality Management - methods
ISBN
9780470902585
Language
English
Material Type
Book
Audience
Professional
Location
Surrey Library
Call Number
W84.81 P969 2011

Copies

c.1 BC Cancer Agency SUR Library Available
c.2 BC Cancer Agency SUR Library Available
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Disclosing unanticipated medical outcomes (DUMO) : disclosing and resolving adverse outcomes with patients and families : workshop syllabus

https://bccalibrary.andornot.com/en/permalink/catalog21241
Institute for Healthcare Communication. Mississauga, ON: Institute for Healthcare Communication-Canada , 2011. rev. ed.
Audience
Professional
Call Number
W62 D611 2011
Availability
2 copies, 2 available
More Information
Corporate Author
Institute for Healthcare Communication
Edition
rev. ed.
Place of Publication
Mississauga, ON
Publisher
Institute for Healthcare Communication-Canada
Publication Date
2011
Physical Description
1 v. (various pagings) : ill. ; 28 cm.
Subjects
Professional-Patient Relations
Disclosure
Medical Errors
Patient Care - standards
Treatment Outcome
Treatment Failure
Risk Management
Quality Assurance, Health Care
Patient Acceptance of Health Care
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Victoria Library
Call Number
W62 D611 2011

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VIC Library Available
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Inspired to change : improving patient care one story at a time

https://bccalibrary.andornot.com/en/permalink/catalog113848
Chicago, IL: Health Administration Press , 2014.
Audience
Professional
Call Number
W 84.7 I59 2014
Availability
1 copy, 1 available
More Information
Editor
Larin, Linda R.
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2014
Physical Description
xxvi, 297 p. ; 23 cm.
Series
ACHE Management Series
Subjects
Patient-Centered Care
Professional-Patient Relations
Quality of Health Care
Interpersonal Relations
Personal Narratives as Topic
ISBN
9781567936131
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 I59 2014

Copies

c.1 BC Cancer Agency VAN Library Available
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Patient and family-centered care : assessing and enhancing your volunteer program : webinar DVD 2013

https://bccalibrary.andornot.com/en/permalink/catalog21423
Hinkle, Lisa. Chicago, IL: Association for Healthcare Volunteer Resource Professionals , 2013.
Audience
Professional
Call Number
WX159.5 H663 2013
Availability
1 copy, 1 available
More Information
Author
Hinkle, Lisa
Place of Publication
Chicago, IL
Publisher
Association for Healthcare Volunteer Resource Professionals
Publication Date
2013
Subjects
Volunteers
Hospital Volunteers
Patient Acceptance of Health Care
Patient-Centered Care
Delivery of Health Care
Language
English
Material Type
Video
DVD
Audience
Professional
Location
Kelowna Library
Call Number
WX159.5 H663 2013

Copies

c.1 BC Cancer Agency KEL Library Available
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Hiding who I am : the reality of end of life care for LGBT people

https://bccalibrary.andornot.com/en/permalink/catalog120028
Marie Curie. [United Kingdom]: Marie Curie , 2016.
Audience
Professional
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
More Information
  1 read online  
Corporate Author
Marie Curie
Place of Publication
[United Kingdom]
Publisher
Marie Curie
Publication Date
2016
Subjects
Terminal Care
Terminally Ill - psychology
Palliative Care
Hospice Care
Patient-Centered Care
Patient Satisfaction
Surveys and Questionnaires
Sexual and Gender Minorities
Health Services for Transgender Persons
Abstract
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
Notes
SOGIE 2SLGBTQIA Collection
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
https://www.mariecurie.org.uk/globalassets/media/documents/policy/policy-publications/june-2016/reality-end-of-life-care-lgbt-people.pdf
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Living with cancer : a report on the patient experience

https://bccalibrary.andornot.com/en/permalink/catalog121192
Canadian Partnership Against Cancer. [Toronto, ON]: Canadian Partnership Against Cancer , 2018.
Audience
Professional
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from…
More Information
  2 read online  
Corporate Author
Canadian Partnership Against Cancer
Place of Publication
[Toronto, ON]
Publisher
Canadian Partnership Against Cancer
Publication Date
2018
Physical Description
50 p.
Series
System performance reports
Subjects
Neoplasms
Neoplasms - psychology
Patient Satisfaction
Patient Navigation
Cancer Survivors
Adaptation, Psychological
Uncertainty
Integrative Oncology
Health Services Accessibility
Delivery of Health Care, Integrated
Continuity of Care
Quality of Health Care
Statistics
Canada
Abstract
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from multiple sources, including Patient Reported Outcomes partners, the Ambulatory Oncology Patient Satisfaction Survey, and initial results from the first Canada-wide study of cancer survivors on the experience of 13,000 Canadians with cancer. - website
Notes
January 2018
ISBN
9781988000343
9781988000350
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Read Online
https://www.systemperformance.ca/report/living-with-cancer-patient-experience/
https://content.cancerview.ca/download/cv/quality_and_planning/system_performance/documents/living_with_cancer_patient_experience_report_enpdf?attachment=0
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Oncology informatics : using health information technology to improve processes and outcomes in cancer

https://bccalibrary.andornot.com/en/permalink/catalog120112
London, UK: Academic Press , 2016.
Audience
Professional
Table of Contents:; Part I: An Extraordinary Opportunity; Chapter 1. Creating a Learning Health Care System in Oncology; Chapter 2. Reducing Cancer Disparities Through Community Engagement: The Promise of Informatics; Chapter 3. Cancer Clinical Research: Enhancing Data Liquidity and Data Altruism; …
More Information
  1 read online  
Editor
Hesse, Bradford W.
Ahern, David
Beckjord, Ellen
Place of Publication
London, UK
Publisher
Academic Press
Publication Date
2016
Series
EBSCOhost eBook
Subjects
Medical Informatics - methods
Neoplasms
Public Health Informatics - methods
Outcome and Process Assessment (Health Care)
Abstract
Table of Contents:
Part I: An Extraordinary Opportunity
Chapter 1. Creating a Learning Health Care System in Oncology
Chapter 2. Reducing Cancer Disparities Through Community Engagement: The Promise of Informatics
Chapter 3. Cancer Clinical Research: Enhancing Data Liquidity and Data Altruism
Chapter 4. Engaging Patients in Primary and Specialty Care
Chapter 5. Coordination at the Point of Need
Part II: Support Across the Continuum
Chapter 6. Prevention, Information Technology, and Cancer
Chapter 7. Early Detection in the Age of Information Technology
Chapter 8. Informatics Support Across the Cancer Continuum: Treatment
Chapter 9. Survivorship
Chapter 10. Advanced Cancer: Palliative, End of Life, and Bereavement Care
Part III: Science of Oncology Informatics
Chapter 11. Data Visualization Tools for Investigating Health Services Utilization Among Cancer Patients
Chapter 12. Oncology Informatics: Behavioral and Psychological Sciences
Chapter 13. Communication Science: Connecting Systems for Health
Chapter 14. Cancer Surveillance Informatics
Chapter 15. Extended Vision for Oncology: A Perceptual Science Perspective on Data Visualization and Medical Imaging
Part IV: Accelerating Progress
Chapter 16. Crowdsourcing Advancements in Health Care Research: Applications for Cancer Treatment Discoveries
Chapter 17. Patient-Centered Approaches to Improving Clinical Trials for Cancer
Chapter 18. A New Era of Clinical Research Methods in a Data-Rich Environment
Chapter 19. Creating a Health Information Technology Infrastructure to Support Comparative Effectiveness Research in Cancer
Chapter 20. Editors? Conclusion: Building for Change
ISBN
9780128021156
9780128022009
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1144223&site=ehost-live
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Narrating patienthood : engaging diverse voices on health, communication and the patient experience

https://bccalibrary.andornot.com/en/permalink/catalog121697
Lanham, MD: Lexington Books , 2019.
Audience
Professional
Call Number
W 84.7 N234 2019
Availability
1 copy, 1 available
More Information
Editor
Kellett, Peter M.
Place of Publication
Lanham, MD
Publisher
Lexington Books
Publication Date
2019
Physical Description
xii, 283 p. ; 24 cm.
Series
Lexington studies in health communication
Subjects
Patient Participation - methods
Health Communication
Culturally Competent Care
Narrative Medicine - methods
Physician-Patient Relations
Health Behavior
ISBN
9781498585538
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W 84.7 N234 2019

Copies

c.1 BC Cancer Agency VAN Library Available
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Handbook of health survey methods

https://bccalibrary.andornot.com/en/permalink/catalog120953
Hoboken, NJ: John Wiley & Sons, Inc. , 2015.
Audience
Professional
Call Number
WA900.1 H236 2015
Availability
1 copy, 1 available
More Information
Editor
Johnson, Timothy P.
Place of Publication
Hoboken, NJ
Publisher
John Wiley & Sons, Inc.
Publication Date
2015
Physical Description
xxii, 816 p. : ill. ; 25 cm.
Series
Wiley handbooks in survey methodology
Subjects
Health Surveys - methods
ISBN
9781118002322
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WA900.1 H236 2015

Copies

c.1 BC Cancer Agency VAN Library Available
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Lean hospitals : improving quality, patient safety, and employee engagement

https://bccalibrary.andornot.com/en/permalink/catalog124338
Graban, Mark. Boca Raton, FL: CRC Press , 2016. 3rd ed.
Audience
Professional
Call Number
WX150.1 G727l 2016
Availability
1 copy, 0 available
More Information
Author
Graban, Mark
Edition
3rd ed.
Place of Publication
Boca Raton, FL
Publisher
CRC Press
Publication Date
2016
Physical Description
xxiii, 330 p. : ill. ; 25 cm.
Subjects
Hospital Administration -- methods
Hospital Administration -- economics
Total Quality Management -- methods
Efficiency, Organizational
Patient Safety
Quality Improvement
ISBN
9781498743259
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
WX150.1 G727l 2016

Copies

c.1 BC Cancer Agency VIC Library On Loan, due Thursday, September 28, 2023
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Healing : when a nurse becomes a patient

https://bccalibrary.andornot.com/en/permalink/catalog124352
Brown, Theresa. Chapel Hill, NC: Algonquin Books of Chapel Hill , 2022.
Audience
Patient or Public
Call Number
WP870 B877h 2022
Availability
2 copies, 2 available
More Information
Author
Brown, Theresa
Place of Publication
Chapel Hill, NC
Publisher
Algonquin Books of Chapel Hill
Publication Date
2022
Physical Description
258 p. ; 22 cm
Subjects
Breast Neoplasms
Nurses
Patients - psychology
Patient Satisfaction
Quality of Health Care
Personal Narratives
Popular Work
ISBN
9781643750699
Language
English
Material Type
Book
Audience
Patient or Public
Location
Vancouver Library
Kelowna Cancer Info Ctr
Call Number
WP870 B877h 2022

Copies

c.1 BC Cancer Agency KEL Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Library Available
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Mindfulness and acceptance workbook for depression: using acceptance and commitment therapy to move through depression and create a life worth living

https://bccalibrary.andornot.com/en/permalink/catalog121057
Strosahl, Kirk, Robinson, Patricia J. Oakland, CA: New Harbinger Publications, Inc. , 2017. 2nd ed.
Audience
Patient or Public
Call Number
WM172 S924 2017
Availability
5 copies, 5 available
More Information
Author
Strosahl, Kirk
Robinson, Patricia J.
Edition
2nd ed.
Place of Publication
Oakland, CA
Publisher
New Harbinger Publications, Inc.
Publication Date
2017
Physical Description
viii, 330 p. : ill. ; 25 cm.
Series
New Harbinger self-help workbook
Subjects
Depression - therapy
Cognitive Therapy - methods
Acceptance and commitment therapy
Meditation
Mindfulness
Self Care
Popular Work
Notes
Surrey CIC keep 2022 (F0002545)
ISBN
9781626258457
Language
English
Material Type
Book
Audience
Patient or Public
Location
Surrey Cancer Info Ctr
Vancouver Library
Kelowna Cancer Info Ctr
Call Number
WM172 S924 2017

Copies

c.1 BC Cancer Agency KEL Cancer Info Ctr Available
c.2 BC Cancer Agency VAN Library Available
c.3 BC Cancer Agency SUR Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Library Available
c.5 BC Cancer Agency SUR Cancer Info Ctr Available
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Using and understanding medical statistics

https://bccalibrary.andornot.com/en/permalink/catalog113711
Matthews, David E, Farewell, Vernon T. New York, NY: Karger , 2015. 5th, rev. and extended ed.
Audience
Professional
More Information
  1 read online  
Author
Matthews, David E
Farewell, Vernon T
Edition
5th, rev. and extended ed.
Place of Publication
New York, NY
Publisher
Karger
Publication Date
2015
Series
R2 Library
Subjects
Biometry - methods
Statistics as Topic
ISBN
9783318054583
3318054585
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=http://www.r2library.com/Resource/Title/3318054585
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Voice of experience : part two. Themes and results of New Zealand's first cancer care survey. July 2010

https://bccalibrary.andornot.com/en/permalink/catalog120159
Cancer Control Council of New Zealand. Wellington, NZ: Cancer Control Council of New Zealand , 2010.
Audience
Professional
Call Number
QZ200 C215t 2010
Availability
1 copy, 1 available
More Information
  2 read online  
Alternate Title
Themes and results of New Zealand's first cancer care survey
Voice of experience
Corporate Author
Cancer Control Council of New Zealand
Place of Publication
Wellington, NZ
Publisher
Cancer Control Council of New Zealand
Publication Date
2010
Physical Description
52 p. : ill. ; 30 cm.
Subjects
Patient Reported Outcome Measures
Patient-Centered Care
Health Services - utilization
Delivery of Health Care
Neoplasms - therapy
Neoplasms - prevention & control
Health Care Surveys
Cancer Care Facilities
New Zealand
Language
English
Material Type
Book
Online
Audience
Professional
Location
Vancouver Library
Call Number
QZ200 C215t 2010
Website Notes
Available in PDF format
Read Online
http://www.moh.govt.nz/NoteBook/nbbooks.nsf/0/DCB60FDDCECD6031CC257E96000736D3/$file/The%20Voice%20Of%20Experience%20-%20Pt2%20-%20Themes%20and%20results%20of%20New%20Zealand's%20forst%20Cancer%20Care%20Survey%20-%20July%202010.pdf
http://www.moh.govt.nz/NoteBook/nbbooks.nsf/0/DCB60FDDCECD6031CC257E96000736D3?opendocument

Copies

c.1 BC Cancer Agency VAN Library Available
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20 records – page 1 of 1.