Corporate Author

Gallup Press

Edition

Rev. ed.

Place of Publication

New York, NY

Publisher

Gallup Press

Publication Date

2016

Physical Description

350 p., : ill. ; 24 cm.

Subjects

Personnel Management - methods

Leadership

Organizational Innovation

Employee Performance Appraisal

Staff Development

Notes

This book is a revised edition of First, break all the rules / Curt Coffman and Marcus Buckingham. 1999.

ISBN

9781595621115

Language

English

Material Type

Book

Audience

Professional

Location

Abbotsford Library

Call Number

WX159 G175 2016

Copies

Author

Black, John R

Miller, David

Place of Publication

Chicago, IL

Publisher

Health Administration Press

Publication Date

2008

Physical Description

xiii, 255 p. : ill. ; 23 cm.

Series

ACHE management series

Subjects

Health Facilities - organization & administration

Efficiency, Organizational

Organizational Innovation

Quality Assurance, Health Care - methods

United States

Abstract

An open letter to healthcare leaders (CEOs)

Eliminating waste will transform American health care

A brief history of Lean

The "Lean House" and model lines

Your Lean action plan

Building kaizen leaders

Flow in a healthcare environment

Kanban and the supply chain

Lean comes to Virginia Mason Medical Center

Virginia Mason Medical Center case studies

Lean comes to Park Nicollet Health Services

Park Nicollet Health Services case studies

ISBN

9781567932935

1567932932

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Abbotsford Library

Call Number

WX150 B627t 2008

Copies

Author

Kaner, Sam

Lind, Lenny

Edition

2nd ed.

Place of Publication

San Francisco, CA

Publisher

John Wiley & Sons, Inc.

Jossey Bass

Publication Date

2007

Physical Description

xx, 341 p. : ill. ; 28 cm.

Series

Jossey-Bass business & management series

Subjects

Decision Making - organization & administration

Organizational Innovation

Employee Incentive Plans

Personnel Management

Cooperative behavior

Group Processes

Consensus

Handbooks

ISBN

9780787982669

0787982660

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Abbotsford Library

Call Number

HD30.23 K275 2007

Copies

Author

Katz, Barbara

Place of Publication

Burlington, MA

Publisher

Jones & Bartlett Learning

Publication Date

2020

Physical Description

xiii, 462 p. : ill. ; 23 cm.

Subjects

Transitional Care - organization & administration

Patient-Centered Care

Patient Readmission

Professional - Patient Relations

Interprofessional Relations

ISBN

9781284129427

Language

English

Material Type

Book

Audience

Professional

Location

Abbotsford Library

Kelowna Library

Call Number

W 84.7 K19 2020

Copies

Author

Buckman, Robert

Place of Publication

Baltimore, MD

Publisher

Johns Hopkins University Press

Publication Date

2010

Physical Description

xiii, 143 p. ; 24 cm.

Subjects

Physician-Patient Relations

Truth Disclosure

Communication

Physician's Role - psychology

Abstract

Some "can’t go wrong" tips

Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol

Managing conflict and escalation : the HARD protocol

Giving information effectively : the SAFER protocol

Requesting autopsy or organ donation

Conclusion : putting it all together and making a difference in communication.

ISBN

9780801895579

080189557X

Language

English

Material Type

Book

DVD

Audience

Professional

Location

Vancouver Library

Surrey Library

Kelowna Library

Victoria Library

Abbotsford Library

Call Number

W62 B925p 2010

Copies

Author

Patterson, Kerry

Edition

updated 2nd ed.

Place of Publication

New York, NY

Publisher

McGraw-Hill

Publication Date

2012

Physical Description

xviii, 244 p. ; 23 cm.

Subjects

Interpersonal Relations

Communication

Negotiating

Emotions

Persuasive Communication

Notes

CN Library copy is housed in the UHNBC Library.

ISBN

9780071771320

Language

English

Material Type

Book

Audience

Professional

Patient or Public

Location

Vancouver Library

Kelowna Library

Surrey Library

Victoria Library

Abbotsford Library

CN Library

Call Number

BF637 C45 C955 2012

Copies

Alternate Title

One hundred one boardroom problems and how to solve them

One hundred and one boardroom problems and how to solve them

Author

Mina, Eli

Place of Publication

[Vancouver, BC?]

Publisher

Eli Mina Consulting

Publication Date

2011

Physical Description

xxvii, 178 p. ; 23 cm.

Subjects

Governing Board

Strategic planning

Decision Making

Decision Making, Organizational

Planning Techniques

Nonprofit Organizations

ISBN

9780973442816

Language

English

Material Type

Book

Audience

Professional

Location

Abbotsford Library

Call Number

WX150 M663 2011

Copies

Corporate Author

Cancervive

Place of Publication

Los Angeles, CA

Publisher

Susan Nessim-Keeney/Cancervive

Publication Date

2006

Physical Description

18 minutes

Subjects

Neoplasms - psychology

Physician-Patient Relations

Interpersonal Relations

Patient Compliance

Communication

Language

English

Material Type

Video

DVD

Audience

Professional

Location

Victoria Library

Abbotsford Library

Kelowna Library

Vancouver Library AV Room

Call Number

W62 D536 2006

Copies

Author

Back, Anthony

Arnold, Robert

Tulsky, James

Place of Publication

New York, NY

Publisher

Cambridge University Press

Publication Date

2009

Physical Description

x, 158 p. ; 23 cm.

Series

R2 Library

Subjects

Physician-Patient Relations

Counseling - methods

Communication

Professional-Family Relations

Attitude to Death

Abstract

Taking your skills to the next level

Getting a good start

Talking about serious news

Discussing evidence for making treatment decisions

Discussing prognosis

Between the big events

Conducting a family conference

Dealing with conflicts

Transitions to end-of-life care

Talking about dying

Cultivating your skills

ISBN

9780521706186

0521706181

Language

English

Material Type

Book

Ebook

Audience

Professional

Location

Vancouver Library

Kelowna Library

Surrey Library

Victoria Library

Abbotsford Library

Internet

Call Number

W62 M423b 2009

Website Notes

This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Copies

Editor

Angelos, Peter

Edition

2nd ed.

Place of Publication

New York, NY

Publisher

Springer

Publication Date

2008

Physical Description

xii, 258 p. ; 25 cm.

Series

Cancer treatment and research 140

Subjects

Ethics, Medical

Neoplasms - therapy

Physician-Patient Relations

Communication

Truth Disclosure

Palliative Care

ISBN

9780387736389

0387736387

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Kelowna Library

Surrey Library

Victoria Library

Abbotsford Library

Call Number

QZ266 E84 2008

Copies

Author

Sehouli, Jalid

Place of Publication

Boca Raton, Fla.

Publisher

CRC Press

Publication Date

2020

Physical Description

xiii, 81 p. ; 23 cm.

Subjects

Physician-Patient Relations

Truth Disclosure

Communication

Physician's Role - psychology

Empathy

Attitude of Health Personnel

Abstract

As Head of Oncological Surgery and the Gynecology Clinic at Berlin's Charit Comprehensive Cancer Center, Jalid Sehouli is one of the world's leading cancer specialists. Every day, he experiences situations in which conversations take on a life-or-death significance. Delivering bad news is one of the most difficult tasks we face in life, especially for professionals such as doctors, police, or crisis intervention personnel, yet it is rarely touched on during training. Over the course of their career, a doctor will hold conversations with around 200,000 patients and their relatives that invariably involve delivering good or bad news. Either way, existential questions will arise, and the way the news is delivered is vital: recent studies show that it has a significant impact on patients' quality of life and the way they experience treatment. Mixing his wide-ranging professional experience with personal stories, Sehouli describes the emotions and perspectives of those who have to give and receive bad news from a broad perspective. His book can be helpful for anyone who has to deliver bad news--managers, friends, or parents. - Cover

Notes

Originally authored in the German language by Jalid Sehouli, with the original title, Von der Kunst, schlechte Nachrichten gut zu überbringen, 2018.

ISBN

9780367356682

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Abbotsford Library

Victoria Library

Call Number

W62 S456 2020

Copies

Author

Abrahm, Janet L

Edition

3rd ed.

Place of Publication

Baltimore, MD

Publisher

Johns Hopkins University Press

Publication Date

2014

Physical Description

xxvii, 630 p. ; 24 cm.

Subjects

Neoplasms - complications

Pain - prevention & control

Pain - therapy

Palliative Care - methods

Physician-Patient Relations

Communication

Notes

CN copy housed at UHNBC Library

ISBN

9781421414034

1421414031

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Abbotsford Library

CN Library

Kelowna Library

Surrey Library

Victoria Library

Call Number

QZ266 A159p 2014

Copies

Alternate Title

Annual cancer conference

BCCA annual cancer conference

BC Cancer Agency : annual cancer conference

Corporate Author

BC Cancer Agency. Annual Cancer Conference (2010 November 25-27 : Vancouver, BC)

Place of Publication

[Vancouver, BC?]

Publisher

BC Cancer Agency. Multi-Media Services

Publication Date

2010

Physical Description

2v. ; 28 cm.

Subjects

Neoplasms - prevention & control

Medical Oncology

Interdisciplinary Communication

Biomedical Research

Translational Research

Survivors

BC Cancer Agency

Abstract

v.1: Programme

v.2: Abstracts

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

VC Library Archives

Kelowna Library

Surrey Library

Victoria Library

Abbotsford Library

Call Number

QZ200 B366 2010

Copies

Alternate Title

Annual cancer conference

BCCA annual cancer conference

BC Cancer Agency : annual cancer conference

Corporate Author

BC Cancer Agency. Annual Cancer Conference (2012 November 29 -December 1 : Vancouver, BC)

Place of Publication

[Vancouver, BC?]

Publisher

BC Cancer Agency. Multi-Media Services

Publication Date

2012

Physical Description

160 p. : ill. ; 28 cm.

Subjects

Neoplasms - prevention & control

Medical Oncology

Interdisciplinary Communication

Biomedical Research

Translational Research

Support of Research

Survivors

BC Cancer Agency

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

VC Library Archives

Kelowna Library

Surrey Library

Victoria Library

Abbotsford Library

Call Number

QZ200 B366 2012

Copies

Alternate Title

Annual cancer conference

BCCA annual cancer conference

BC Cancer Agency : annual cancer conference

Corporate Author

BC Cancer Agency. Annual Cancer Conference (2011 December 1-3 : Vancouver, BC)

Place of Publication

[Vancouver, BC?]

Publisher

BC Cancer Agency. Multi-Media Services

Publication Date

2011

Physical Description

2v. ; 28 cm.

Subjects

Neoplasms - prevention & control

Medical Oncology

Interdisciplinary Communication

Biomedical Research

Translational Research

Support of Research

Survivors

BC Cancer Agency

Abstract

v.1: Improving cancer care through partnerships : programme and abstracts

v.2: Partners in discovery : improving cancer care through partnerships

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Kelowna Library

Surrey Library

Victoria Library

Abbotsford Library

Call Number

QZ200 B366 2011

Copies

Author

Bilsker, Dan

Gilbert, Merv

Samra, Joti

Place of Publication

[Vancouver, BC?]

Publisher

BC Mental Health & Addiction Services (BCMHAS)

Publication Date

2007

Physical Description

64 p. : ill. ; 28 cm.

Subjects

Workplace - psychology

Mental Health

Depression - prevention & control

Stress, Psychological

Life Change Events

Self Care

Problem Solving

Occupational Health Services

Affective Symptoms

Emotions

Language

English

Material Type

Book

Online

Audience

Professional

Location

Vancouver Library

Victoria Library

Kelowna Library

Abbotsford Library

Internet

Call Number

WM171 B599a 2007

Copies

Author

Harpham, Wendy Schlessel

Corporate Author

American College of Physicians

Place of Publication

Philadelphia, PA

Publisher

ACP Press

Publication Date

2009

Physical Description

xvii, 195 p. ; 21 cm.

Subjects

Physician-Patient Relations

Professional-Patient Relations

Empathy

Neoplasms - psychology

Communication

Lymphoma, Non-Hodgkin

Patients - psychology

Quality of Life

Personal Narratives

ISBN

9781934465394

1934465399

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Kelowna Library

Surrey Library

Victoria Library

Abbotsford Library

Call Number

W62 H295 2009

Copies

Author

Drummond, Dike

Place of Publication

[Collinsville, MS]

Publisher

Heritage Press Publications, LLC

Publication Date

[2014]

Physical Description

vi, 196 p. : ill. ; 24 cm.

Subjects

Burnout, Professional - prevention & control

Physicians - psychology

Mental Fatigue

Notes

CN Library copies are housed in the UHNBC Library.

ISBN

9781937660345

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Abbotsford Library

CN Library

Kelowna Library

Surrey Library

Victoria Library

Call Number

WA495 D795 2014

Copies

Author

Katz, Anne

Place of Publication

Pittsburgh, PA

Publisher

Oncology Nursing Society

Publication Date

2007

Physical Description

xi, 280 p. : ill. ; 23 cm.

Subjects

Neoplasms - psychology

Sexual Behavior

Sexual Dysfunctions, Psychological

Sexual Dysfunction, Physiological

Sex Counseling

Sexuality

Body Image

Sexual Partners

Psychosexual Development

Libido

Communication

Patient Education

Fertility

Professional-Patient Relations

Oncology Nursing

ISBN

9781890504670

189050467X

Language

English

Material Type

Book

Audience

Professional

Location

Surrey Library

Victoria Library

Kelowna Library

Abbotsford Library

Call Number

QZ200 K19b 2007

Copies

Author

Kubler-Ross, Elisabeth

Edition

1st Touchstone ed.

Place of Publication

New York, NY

Publisher

Simon & Schuster

Publication Date

1997

Physical Description

xv, 167p. : ill. ; 18 cm.

Subjects

Death - psychology

ISBN

0684839423

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Victoria Library

Abbotsford Library

Call Number

BF789 K95w 1997

Copies