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20 records – page 1 of 1.

Every manager's desk reference

https://bccalibrary.andornot.com/en/permalink/catalog123190
Indianapolis, IN: Alpha Books , 2002.
Audience
Professional
Call Number
WX159 E93 2002
Availability
1 copy, 1 available
Contents:; Stress management -- Time management --Getting organized -- Motivating people --Leadership --Organizational management basics -- Hiring employees -- Conducting a job interview -- Improving employee performance and development -- Conducting performance appraisals -- Effective business pre…
More Information
Editor
Anderson, Carol R.
Place of Publication
Indianapolis, IN
Publisher
Alpha Books
Publication Date
2002
Physical Description
xi, 1331 p. : ill. ; 23 cm.
Subjects
Leadership
Organizational Objectives
Personnel Management
Communication
Work Engagement
Handbook
Abstract
Contents:
Stress management -- Time management --Getting organized -- Motivating people --Leadership --Organizational management basics -- Hiring employees -- Conducting a job interview -- Improving employee performance and development -- Conducting performance appraisals -- Effective business presentations -- Creating effective visuals -- Running effective meetings -- Business writing -- Problem-solving and decision-making -- Project management -- Customer service.
ISBN
0028642686
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
WX159 E93 2002

Copies

c.1 BC Cancer Agency KEL Library Available
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Skills for success : the essential resource for supervisors and managers

https://bccalibrary.andornot.com/en/permalink/catalog10671
[Toronto, ON]: Norco Associates, Inc. , 2003.
Audience
Professional
Call Number
WX150 S628 2003
Availability
3 copies, 3 available
More Information
Editor
Hollingworth, D. A
Place of Publication
[Toronto, ON]
Publisher
Norco Associates, Inc.
Publication Date
2003
Subjects
Personnel Management
Leadership
Organizational Innovation
ISBN
1896823106
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Victoria Library
Kelowna Library
Call Number
WX150 S628 2003

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Leadership and the e-learning organization

https://bccalibrary.andornot.com/en/permalink/catalog21826
Nash, Susan Smith. Guilderland, NY: Texture Press , 2006.
Audience
Professional
Call Number
LB1028.5 N248 2006
Availability
1 copy, 1 available
More Information
Author
Nash, Susan Smith
Place of Publication
Guilderland, NY
Publisher
Texture Press
Publication Date
2006
Physical Description
278 p. ; 21 cm.
Subjects
Leadership
Education, Distance
Educational Technology
Teaching
ISBN
9780971206168
0971206163
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
LB1028.5 N248 2006

Copies

c.1 BC Cancer Agency KEL Library Available
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Lead from the outside : how to build your future and make real change

https://bccalibrary.andornot.com/en/permalink/catalog124953
Abrams, Stacey. New York, NY: Picador , 2019.
Audience
Professional
Call Number
WX159 A161a 2019
Availability
2 copies, 2 available
More Information
Alternate Title
Minority leader
Author
Abrams, Stacey
Place of Publication
New York, NY
Publisher
Picador
Publication Date
2019
Physical Description
xxx, 226 p. ; 21 cm
Subjects
Leadership
Social Change
Political Activism
Personal Narratives
United States
Notes
"Previously published as Minority leader"-- Cover.
ISBN
9781250214805
Language
English
Material Type
Book
Status
Processing
Audience
Professional
Location
Kelowna Library
Victoria Library
Call Number
WX159 A161a 2019

Copies

c.1 BC Cancer Agency VIC Library Available
c.1 BC Cancer Agency KEL Library Available
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Connecting care for patients : interdisciplinary care transitions and collaboration

https://bccalibrary.andornot.com/en/permalink/catalog124035
Katz, Barbara. Burlington, MA: Jones & Bartlett Learning , 2020.
Audience
Professional
Call Number
W 84.7 K19 2020
Availability
2 copies, 2 available
More Information
Author
Katz, Barbara
Place of Publication
Burlington, MA
Publisher
Jones & Bartlett Learning
Publication Date
2020
Physical Description
xiii, 462 p. : ill. ; 23 cm.
Subjects
Transitional Care - organization & administration
Patient-Centered Care
Patient Readmission
Professional - Patient Relations
Interprofessional Relations
ISBN
9781284129427
Language
English
Material Type
Book
Audience
Professional
Location
Abbotsford Library
Kelowna Library
Call Number
W 84.7 K19 2020

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency KEL Library Available
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Practical plans for difficult conversations in medicine : strategies that work in breaking bad news

https://bccalibrary.andornot.com/en/permalink/catalog18877
Buckman, Robert. Baltimore, MD: Johns Hopkins University Press , 2010.
Audience
Professional
Call Number
W62 B925p 2010
Availability
5 copies, 5 available
Some "can’t go wrong" tips; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol; Managing conflict and escalation : the HARD protocol; Giving information effectively : the SAFER protocol; Requesting autopsy or organ donation; Conclusion : putting it all together and mak…
More Information
Author
Buckman, Robert
Place of Publication
Baltimore, MD
Publisher
Johns Hopkins University Press
Publication Date
2010
Physical Description
xiii, 143 p. ; 24 cm.
Subjects
Physician-Patient Relations
Truth Disclosure
Communication
Physician's Role - psychology
Abstract
Some "can’t go wrong" tips
Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol
Managing conflict and escalation : the HARD protocol
Giving information effectively : the SAFER protocol
Requesting autopsy or organ donation
Conclusion : putting it all together and making a difference in communication.
ISBN
9780801895579
080189557X
Language
English
Material Type
Book
DVD
Audience
Professional
Location
Vancouver Library
Surrey Library
Kelowna Library
Victoria Library
Abbotsford Library
Call Number
W62 B925p 2010

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21449
Patterson, Kerry. New York, NY: McGraw-Hill , 2012. updated 2nd ed.
Audience
Professional
Patient or Public
Call Number
BF637 C45 C955 2012
Availability
6 copies, 6 available
More Information
Author
Patterson, Kerry
Edition
updated 2nd ed.
Place of Publication
New York, NY
Publisher
McGraw-Hill
Publication Date
2012
Physical Description
xviii, 244 p. ; 23 cm.
Subjects
Interpersonal Relations
Communication
Negotiating
Emotions
Persuasive Communication
Notes
CN Library copy is housed in the UHNBC Library.
ISBN
9780071771320
Language
English
Material Type
Book
Audience
Professional
Patient or Public
Location
Vancouver Library
Kelowna Library
Surrey Library
Victoria Library
Abbotsford Library
CN Library
Call Number
BF637 C45 C955 2012

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency CN Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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How to present at meetings

https://bccalibrary.andornot.com/en/permalink/catalog10119
Hall, George M. London, U.K.: BMJ Books , 2001.
Audience
Professional
Call Number
HF5718 H847 2001
Availability
3 copies, 3 available
More Information
Author
Hall, George M
Editor
Hall, George M
Place of Publication
London, U.K.
Publisher
BMJ Books
Publication Date
2001
Subjects
Communication
Planning Techniques
ISBN
072791572X
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Kelowna Library
Vancouver Library
Call Number
HF5718 H847 2001

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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E-mail and academic computer networks : report of Task Group 1 Computer Committee

https://bccalibrary.andornot.com/en/permalink/catalog19162
American Association of Physicists in Medicine. New York, NY: American Institute of Physics, Inc. , 1990.
Audience
Professional
Call Number
WN440 A512 1990 v.30
Availability
1 copy, 1 available
More Information
Corporate Author
American Association of Physicists in Medicine
Editor
Cradduck, Trevor D
Place of Publication
New York, NY
Publisher
American Institute of Physics, Inc.
Publication Date
1990
Series
AAPM report 30
Subjects
Electronic Mail
Computer Communication Networks
ISBN
0883188066
ISSN
02717344
Language
English
Material Type
Book
Audience
Professional
Location
VC Medical Physics
Kelowna Library
Call Number
WN440 A512 1990 v.30

Copies

c.1 BC Cancer Agency KEL Library Available
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High-impact presentation and training skills : proven techniques for captivating, motivating and inspiring

https://bccalibrary.andornot.com/en/permalink/catalog14459
Holliday, Micki. Shawnee Mission, KS: National Press Publications , 2000.
Audience
Professional
Call Number
PN4121 H739 2000
Availability
1 copy, 1 available
More Information
Author
Holliday, Micki
Place of Publication
Shawnee Mission, KS
Publisher
National Press Publications
Publication Date
2000
Subjects
Public Speaking
Speech
Communication
Education
ISBN
1558522794
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
PN4121 H739 2000

Copies

c.1 BC Cancer Agency KEL Library Available
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When anger hurts : quieting the storm within

https://bccalibrary.andornot.com/en/permalink/catalog113391
McKay, Matthew, Rogers, Peter D, McKay, Judith. Oakland, CA: New Harbinger Publications, Inc. , 1989.
Audience
Professional
Call Number
BF575 A5 M153 1989
Availability
1 copy, 1 available
More Information
Author
McKay, Matthew
Rogers, Peter D
McKay, Judith
Editor
Johnson, Kirk
Place of Publication
Oakland, CA
Publisher
New Harbinger Publications, Inc.
Publication Date
1989
Physical Description
320 p. ; 22 cm.
Subjects
Anger
Interpersonal Relations
Emotions
Communication
ISBN
0934986762
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
BF575 A5 M153 1989

Copies

c.1 BC Cancer Agency KEL Library Available
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Visual display of quantitative information

https://bccalibrary.andornot.com/en/permalink/catalog124398
Tufte, Edward R. Chesire, CT: Graphics Press LLC , 2001. 2nd ed.
Audience
Professional
Call Number
QA276.3 T914v 2001
Availability
1 copy, 1 available
"This book deals with the theory and practice in the design of data graphics and makes the point that the most effective way to describe, explore, and summarize a set of numbers is to look at pictures of those numbers, through the use of statistical graphics, charts, and tables. It includes 250 ill…
More Information
Author
Tufte, Edward R.
Edition
2nd ed.
Place of Publication
Chesire, CT
Publisher
Graphics Press LLC
Publication Date
2001
Physical Description
197 p. : ill. ; 27 cm.
Subjects
Data Visualization
Visual Reasoning
Visual Perception
Nonverbal Communication
Statistics
Abstract
"This book deals with the theory and practice in the design of data graphics and makes the point that the most effective way to describe, explore, and summarize a set of numbers is to look at pictures of those numbers, through the use of statistical graphics, charts, and tables. It includes 250 illustrations of the best (and a few of the worst) statistical graphics, with detailed analysis of how to display data for precise, effective, quick analysis. Also offered is information on the design of the high-resolution displays, small multiples, editing and improving graphics, and the data-ink ratio. Time-series, relational graphics, data maps, multivariate designs, as well as detection of graphical deception: design variation vs. data variation, and sources of deception are discussed. Information on aesthetics and data graphical displays is included" -- Provided by publisher.
ISBN
9781930824133
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
QA276.3 T914v 2001

Copies

c.1 BC Cancer Agency KEL Library Available
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Cancer, culture, and communication

https://bccalibrary.andornot.com/en/permalink/catalog14320
New York, NY: Kluwer Academic/Plenum Publishers , c2004.
Audience
Professional
Call Number
QZ200 C217m 2004
Availability
3 copies, 3 available
More Information
Editor
Moore, Rhonda
Spiegel, David
Place of Publication
New York, NY
Publisher
Kluwer Academic/Plenum Publishers
Publication Date
c2004
Physical Description
xxii, 317 p. : ill. ; 23 cm.
Subjects
Neoplasms - psychology
Physician-Patient Relations
Cross Cultural Comparison
Communication
ISBN
0306478854
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Victoria Library
Kelowna Library
Call Number
QZ200 C217m 2004

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Stress at work : a survey of BC's radiation therapists

https://bccalibrary.andornot.com/en/permalink/catalog10073
Amin, T, Nager, J, Unsworth, C. [Vancouver, BC?]: BC Cancer Agency. Multi-Media Services , 2002.
Audience
Professional
Call Number
QZ269 B368 2002 v.15
Availability
1 copy, 1 available
More Information
Author
Amin, T
Nager, J
Unsworth, C
Corporate Author
BC Cancer Agency. Cancer Centre for the Southern Interior. Radiation Therapy Department
Place of Publication
[Vancouver, BC?]
Publisher
BC Cancer Agency. Multi-Media Services
Publication Date
2002
Physical Description
1/2 inch : colour : 16 minutes
Series
BCCA Centre for the Southern Interior radiation therapy educational materials 15
Subjects
Stress, Psychological
Work
Allied Health Personnel
Radiotherapy
Language
English
Material Type
Video
VHS
Audience
Professional
Location
Kelowna Library
Call Number
QZ269 B368 2002 v.15

Copies

c.1 BC Cancer Agency KEL Library Available
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Dialogue with cancer : communication between doctors and patients

https://bccalibrary.andornot.com/en/permalink/catalog15132
Cancervive. Los Angeles, CA: Susan Nessim-Keeney/Cancervive , 2006.
Audience
Professional
Call Number
W62 D536 2006
Availability
4 copies, 4 available
More Information
Corporate Author
Cancervive
Place of Publication
Los Angeles, CA
Publisher
Susan Nessim-Keeney/Cancervive
Publication Date
2006
Physical Description
18 minutes
Subjects
Neoplasms - psychology
Physician-Patient Relations
Interpersonal Relations
Patient Compliance
Communication
Language
English
Material Type
Video
DVD
Audience
Professional
Location
Victoria Library
Abbotsford Library
Kelowna Library
Vancouver Library AV Room
Call Number
W62 D536 2006

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library AV Room Available
c.1 BC Cancer Agency VIC Library Available
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Self-managed work teams in health care organizations

https://bccalibrary.andornot.com/en/permalink/catalog5434
Becker-Reems, Elizabeth D. Chicago, Ill.: American Hospital Publishing, Inc. , 1994.
Audience
Professional
Call Number
WX159 B396s 1994
Availability
1 copy, 1 available
More Information
Author
Becker-Reems, Elizabeth D
Place of Publication
Chicago, Ill.
Publisher
American Hospital Publishing, Inc.
Publication Date
1994
Subjects
Work
Personnel Administration, Hospital
Total Quality Management
ISBN
1556481225
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
WX159 B396s 1994

Copies

c.1 BC Cancer Agency KEL Library Available
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Transforming health care : Virginia Mason Medical Center’s pursuit of the perfect patient experience

https://bccalibrary.andornot.com/en/permalink/catalog21019
Kenney, Charles. Boca Raton, Fla.: CRC Press , 2011.
Audience
Professional
Call Number
WX150 K36 2011
Availability
2 copies, 2 available
More Information
Author
Kenney, Charles
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2011
Physical Description
xxii, 223 p. : ill. ; 24 cm.
Subjects
Health facility administration
Cost Control - methods
Delivery of Health Care - organization & administration
Efficiency, Organizational
Patient Satisfaction
Quality Assurance, Health Care - methods
Washington
ISBN
9781563273759
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Kelowna Library
Call Number
WX150 K36 2011

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
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Mastering communication with seriously ill patients : balancing honesty with empathy and hope

https://bccalibrary.andornot.com/en/permalink/catalog18373
Back, Anthony, Arnold, Robert, Tulsky, James. New York, NY: Cambridge University Press , 2009.
Audience
Professional
Call Number
W62 M423b 2009
Availability
5 copies, 5 available
Taking your skills to the next level; Getting a good start; Talking about serious news; Discussing evidence for making treatment decisions; Discussing prognosis; Between the big events; Conducting a family conference; Dealing with conflicts; Transitions to end-of-life care; Talking about dying; Cul…
More Information
  1 read online  
Author
Back, Anthony
Arnold, Robert
Tulsky, James
Place of Publication
New York, NY
Publisher
Cambridge University Press
Publication Date
2009
Physical Description
x, 158 p. ; 23 cm.
Series
R2 Library
Subjects
Physician-Patient Relations
Counseling - methods
Communication
Professional-Family Relations
Attitude to Death
Abstract
Taking your skills to the next level
Getting a good start
Talking about serious news
Discussing evidence for making treatment decisions
Discussing prognosis
Between the big events
Conducting a family conference
Dealing with conflicts
Transitions to end-of-life care
Talking about dying
Cultivating your skills
ISBN
9780521706186
0521706181
Language
English
Material Type
Book
Ebook
Audience
Professional
Location
Vancouver Library
Kelowna Library
Surrey Library
Victoria Library
Abbotsford Library
Internet
Call Number
W62 M423b 2009
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=http://www.R2Library.com/marc_frame.aspx?ResourceID=1616

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Ethical issues in cancer patient care

https://bccalibrary.andornot.com/en/permalink/catalog16077
New York, NY: Springer , 2008. 2nd ed.
Audience
Professional
Call Number
QZ266 E84 2008
Availability
5 copies, 5 available
More Information
Editor
Angelos, Peter
Edition
2nd ed.
Place of Publication
New York, NY
Publisher
Springer
Publication Date
2008
Physical Description
xii, 258 p. ; 25 cm.
Series
Cancer treatment and research 140
Subjects
Ethics, Medical
Neoplasms - therapy
Physician-Patient Relations
Communication
Truth Disclosure
Palliative Care
ISBN
9780387736389
0387736387
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Kelowna Library
Surrey Library
Victoria Library
Abbotsford Library
Call Number
QZ266 E84 2008

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Mentoring in nursing : a dynamic and collaborative process

https://bccalibrary.andornot.com/en/permalink/catalog119868
Grossman, Sheila. New York, NY: Springer Publishing Company, LLC , 2013. 2nd ed.
Audience
Professional
Call Number
WY 18 G878 2013
Availability
1 copy, 1 available
More Information
Author
Grossman, Sheila
Edition
2nd ed.
Place of Publication
New York, NY
Publisher
Springer Publishing Company, LLC
Publication Date
2013
Physical Description
xi, 197 p. ; 23 cm.
Subjects
Mentors
Mentoring
Interpersonal Relations
Nursing
Education, Nursing
Preceptorship - methods
ISBN
9780826107688
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
WY 18 G878 2013

Copies

c.1 BC Cancer Agency KEL Library Available
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20 records – page 1 of 1.