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20 records – page 1 of 1.

Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21449
Patterson, Kerry. New York, NY: McGraw-Hill , 2012. updated 2nd ed.
Audience
Professional
Patient or Public
Call Number
BF637 C45 C955 2012
Availability
6 copies, 6 available
More Information
Author
Patterson, Kerry
Edition
updated 2nd ed.
Place of Publication
New York, NY
Publisher
McGraw-Hill
Publication Date
2012
Physical Description
xviii, 244 p. ; 23 cm.
Subjects
Interpersonal Relations
Communication
Negotiating
Emotions
Persuasive Communication
Notes
CN Library copy is housed in the UHNBC Library.
ISBN
9780071771320
Language
English
Material Type
Book
Audience
Professional
Patient or Public
Location
Vancouver Library
Kelowna Library
Surrey Library
Victoria Library
Abbotsford Library
CN Library
Call Number
BF637 C45 C955 2012

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency CN Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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How to tell anyone anything : breakthrough techniques for handling difficult conversations at work

https://bccalibrary.andornot.com/en/permalink/catalog120146
Gallagher, Richard S. New York, NY: AMACOM , 2009.
Audience
Professional
Patient or Public
Call Number
BF637 C45 G162 2009
Availability
2 copies, 2 available
More Information
Author
Gallagher, Richard S.
Place of Publication
New York, NY
Publisher
AMACOM
Publication Date
2009
Physical Description
xvii, 217 p. ; 23 cm.
Subjects
Interprofessional Relations
Communication
Interpersonal Communication
Persuasive Communication
Conflict (Psychology)
Workplace - psychology
Professionalism
ISBN
9780814410158
Language
English
Material Type
Book
Audience
Professional
Patient or Public
Location
Vancouver Library
Victoria Library
Call Number
BF637 C45 G162 2009

Copies

c.1 BC Cancer Agency VIC Library Available
c.1 BC Cancer Agency VAN Library Available
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How minds change : the surprising science of belief, opinion, and persuasion

https://bccalibrary.andornot.com/en/permalink/catalog124565
McRaney, David. New York, NY: Portfolio Penguin , 2022.
Audience
Professional
Call Number
BF637 M478h 2021
Availability
1 copy, 1 available
More Information
Author
McRaney, David
Place of Publication
New York, NY
Publisher
Portfolio Penguin
Publication Date
2022
Physical Description
xx, 330 p. ; ill. ; 24 cm.
Subjects
Attitude
Persuasive Communication
Judgment
Behavior Control
Propaganda
Suggestion
ISBN
9780593190296
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
BF637 M478h 2021

Copies

c.1 BC Cancer Agency VIC Library Available
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White fragility : why it's so hard for White people to talk about racism

https://bccalibrary.andornot.com/en/permalink/catalog124367
DiAngelo, Robin. Boston, MA: Beacon Press , 2018.
Audience
Professional
Call Number
HT1503 D538 2018
Availability
2 copies, 2 available
"In this groundbreaking and timely book, antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility. Referring to the defensive moves that white people make when challenged racially, white fragility is characterized by emotions such as anger, fear, and guilt, and by beh…
More Information
Author
DiAngelo, Robin
Place of Publication
Boston, MA
Publisher
Beacon Press
Publication Date
2018
Physical Description
xvii, 169 p. ; 23 cm.
Subjects
White
Race Relations
Defense Mechanisms
Behavior
Interpersonal Communication
Abstract
"In this groundbreaking and timely book, antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility. Referring to the defensive moves that white people make when challenged racially, white fragility is characterized by emotions such as anger, fear, and guilt, and by behaviors including argumentation and silence. These behaviors, in turn, function to reinstate white racial equilibrium and prevent any meaningful cross-racial dialogue. In this in-depth exploration, DiAngelo explores how white fragility develops, how it protects racial inequality, and what we can do to engage more constructively" -- Back cover.
ISBN
9780807047415
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
HT1503 D538 2018

Copies

c.1 BC Cancer Agency VIC Library Available
c.2 BC Cancer Agency VIC Library Available
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Talking tools I : better physician-patient communication for better patient outcomes

https://bccalibrary.andornot.com/en/permalink/catalog9691
Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.
Audience
Professional
Call Number
W62 T146 2001 v.1
Availability
1 copy, 1 available
More Information
  1 read online  
Corporate Author
Canada. Health Canada
Place of Publication
Ottawa, Ont.
Publisher
Minister of Public Works and Government Services Canada
Publication Date
2001
Subjects
Physician-Patient Relations
Communication
Interpersonal Relations
Patient Compliance
ISBN
0662299620
Language
English
Material Type
Book
CD
Online
Audience
Professional
Location
Victoria Library
Call Number
W62 T146 2001 v.1
Website Notes
Available in PDF format
Read Online
https://publications.gc.ca/collections/collection_2012/sc-hc/H39-509-1999-eng.pdf

Copies

c.1 BC Cancer Agency VIC Library Available
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Talking tools II : putting communication skills to work : resource booklet

https://bccalibrary.andornot.com/en/permalink/catalog9692
Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.
Audience
Professional
Call Number
W62 T146 2001 v.2
Availability
1 copy, 1 available
More Information
  1 read online  
Corporate Author
Canada. Health Canada
Place of Publication
Ottawa, Ont.
Publisher
Minister of Public Works and Government Services Canada
Publication Date
2001
Subjects
Physician-Patient Relations
Communication
Interpersonal Relations
Patient Compliance
ISBN
066231171X
Language
English
Material Type
Book
Online
Audience
Professional
Location
Victoria Library
Call Number
W62 T146 2001 v.2
Website Notes
Available in PDF format.
Read Online
https://publications.gc.ca/collections/Collection/H39-509-2001-2E.pdf

Copies

c.1 BC Cancer Agency VIC Library Available
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Talking tools II : putting communication skills to work : course book

https://bccalibrary.andornot.com/en/permalink/catalog9693
Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.
Audience
Professional
Call Number
W62 T146 2001 v.3
Availability
1 copy, 1 available
More Information
  1 read online  
Corporate Author
Canada. Health Canada
Place of Publication
Ottawa, Ont.
Publisher
Minister of Public Works and Government Services Canada
Publication Date
2001
Subjects
Physician-Patient Relations
Communication
Interpersonal Relations
Patient Compliance
ISBN
0662311701
Language
English
Material Type
Book
Online
Audience
Professional
Location
Victoria Library
Call Number
W62 T146 2001 v.3
Website Notes
Available in PDF format
Read Online
https://publications.gc.ca/collections/Collection/H39-509-2001-1E.pdf

Copies

c.1 BC Cancer Agency VIC Library Available
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Porn trap : the essential guide to overcoming problems caused by pornography

https://bccalibrary.andornot.com/en/permalink/catalog120076
Maltz, Wendy, Maltz, Larry. New York, NY: Harper , 2010.
Audience
Professional
Call Number
WM176 M261 2010
Availability
1 copy, 1 available
More Information
Author
Maltz, Wendy
Maltz, Larry
Place of Publication
New York, NY
Publisher
Harper
Publication Date
2010
Physical Description
x, 288 p. ; 21 cm.
Subjects
Behavior, Addictive - rehabilitation
Behavior, Addictive - therapy
Sexual Behavior - psychology
Sex Counseling
Sexual Dysfunctions, Psychological
Interpersonal Relations
Notes
At head of title on cover : Strategies for recovery and relationship healing
ISBN
9780061231872
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
WM176 M261 2010

Copies

c.1 BC Cancer Agency VIC Library Available
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Facilitator's guide to participatory decision-making

https://bccalibrary.andornot.com/en/permalink/catalog124372
Kaner, Sam, Lind, Lenny. San Francisco, CA: Jossey-Bass: A Wiley Company , 2014. 3rd ed.
Audience
Professional
Call Number
HD30.23 K275 2014
Availability
1 copy, 1 available
More Information
Author
Kaner, Sam
Lind, Lenny
Edition
3rd ed.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass: A Wiley Company
Publication Date
2014
Physical Description
xxix, 401 p. : ill. ; 28 cm.
Series
Jossey-Bass business & management series
Subjects
Decision Making - organization & administration
Organizational Innovation
Employee Incentive Plans
Personnel Management
Cooperative behavior
Group Processes
Consensus
Handbooks
ISBN
9781118404959
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
HD30.23 K275 2014

Copies

c.1 BC Cancer Agency VIC Library Available
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Radiation oncology : rationale, technique, results

https://bccalibrary.andornot.com/en/permalink/catalog18261
[St. Louis, MO]: Mosby , 2010. 9th ed.
Audience
Professional
Call Number
QZ269 R130 2010
Availability
5 copies, 5 available
More Information
Editor
Cox, James D
Ang, K. Kian
Edition
9th ed.
Place of Publication
[St. Louis, MO]
Publisher
Mosby
Publication Date
2010
Physical Description
xii, 1072 p. : ill. ; 29 cm.
Subjects
Neoplasms - radiotherapy
Notes
CN Library copy is housed in the UHNBC Library.
ISBN
9780323049719
0323049710
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Victoria Library
Abbotsford Library
Kelowna Library
CN Library
Call Number
QZ269 R130 2010

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency CN Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Art of breaking bad news well

https://bccalibrary.andornot.com/en/permalink/catalog122211
Sehouli, Jalid. Boca Raton, Fla.: CRC Press , 2020.
Audience
Professional
Call Number
W62 S456 2020
Availability
3 copies, 3 available
As Head of Oncological Surgery and the Gynecology Clinic at Berlin's Charit Comprehensive Cancer Center, Jalid Sehouli is one of the world's leading cancer specialists. Every day, he experiences situations in which conversations take on a life-or-death significance. Delivering bad news is one of th…
More Information
Author
Sehouli, Jalid
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2020
Physical Description
xiii, 81 p. ; 23 cm.
Subjects
Physician-Patient Relations
Truth Disclosure
Communication
Physician's Role - psychology
Empathy
Attitude of Health Personnel
Abstract
As Head of Oncological Surgery and the Gynecology Clinic at Berlin's Charit Comprehensive Cancer Center, Jalid Sehouli is one of the world's leading cancer specialists. Every day, he experiences situations in which conversations take on a life-or-death significance. Delivering bad news is one of the most difficult tasks we face in life, especially for professionals such as doctors, police, or crisis intervention personnel, yet it is rarely touched on during training. Over the course of their career, a doctor will hold conversations with around 200,000 patients and their relatives that invariably involve delivering good or bad news. Either way, existential questions will arise, and the way the news is delivered is vital: recent studies show that it has a significant impact on patients' quality of life and the way they experience treatment. Mixing his wide-ranging professional experience with personal stories, Sehouli describes the emotions and perspectives of those who have to give and receive bad news from a broad perspective. His book can be helpful for anyone who has to deliver bad news--managers, friends, or parents. - Cover
Notes
Originally authored in the German language by Jalid Sehouli, with the original title, Von der Kunst, schlechte Nachrichten gut zu überbringen, 2018.
ISBN
9780367356682
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Abbotsford Library
Victoria Library
Call Number
W62 S456 2020

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency VIC Library Available
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Coaching, enhanced productivity and motivated workgroups : action tools for successful supervisors

https://bccalibrary.andornot.com/en/permalink/catalog9630
[Toronto, ON]: Gencor Group Inc. , 2001.
Audience
Professional
Call Number
WX159 C652 2001
Availability
2 copies, 2 available
More Information
Editor
Carman, G. A
Place of Publication
[Toronto, ON]
Publisher
Gencor Group Inc.
Publication Date
2001
Subjects
Leadership
Personnel Management
Management Quality Circles
ISBN
1896823319
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Victoria Library
Kelowna Library
Call Number
WX159 C652 2001

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VIC Library Available
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Seven habits of highly effective people : restoring the character ethic

https://bccalibrary.andornot.com/en/permalink/catalog6598
Covey, Stephen R. New York, NY: Simon & Schuster , 1989.
Audience
Professional
Call Number
WX159 C68 1989
Availability
1 copy, 1 available
More Information
Author
Covey, Stephen R
Place of Publication
New York, NY
Publisher
Simon & Schuster
Publication Date
1989
Subjects
Character
Personnel Management
ISBN
0671708635 (pbk.)
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
WX159 C68 1989

Copies

c.1 BC Cancer Agency VIC Library Available
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Skills for success : the essential resource for supervisors and managers

https://bccalibrary.andornot.com/en/permalink/catalog10671
[Toronto, ON]: Norco Associates, Inc. , 2003.
Audience
Professional
Call Number
WX150 S628 2003
Availability
3 copies, 3 available
More Information
Editor
Hollingworth, D. A
Place of Publication
[Toronto, ON]
Publisher
Norco Associates, Inc.
Publication Date
2003
Subjects
Personnel Management
Leadership
Organizational Innovation
ISBN
1896823106
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Victoria Library
Kelowna Library
Call Number
WX150 S628 2003

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Hiring the best : a manager's guide to effective interviewing

https://bccalibrary.andornot.com/en/permalink/catalog333
Yate, Martin John. Holbrook, MA: Bob Adams, Inc. , 1994. 4th ed.
Audience
Professional
Call Number
HF5549.5 Y369 1994
Availability
1 copy, 1 available
More Information
Author
Yate, Martin John
Edition
4th ed.
Place of Publication
Holbrook, MA
Publisher
Bob Adams, Inc.
Publication Date
1994
Physical Description
230 p. ; 24 cm.
Subjects
Interviews as Topic
Employment
Personnel Management
ISBN
9781558502826
1558502823
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
HF5549.5 Y369 1994

Copies

c.1 BC Cancer Agency VIC Library Available
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Supervision : the direction of people at work

https://bccalibrary.andornot.com/en/permalink/catalog4326
Plunkett, W. Richard. [Toronto, ON]: Allyn and Bacon , 1992. 6th ed.
Audience
Professional
Call Number
WX150 P737 1992
Availability
2 copies, 2 available
More Information
Author
Plunkett, W. Richard
Edition
6th ed.
Place of Publication
[Toronto, ON]
Publisher
Allyn and Bacon
Publication Date
1992
Subjects
Personnel Management
Employee Incentive Plans
ISBN
0205136567
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Kelowna Library
Call Number
WX150 P737 1992

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency VIC Library Available
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Personal resilience for healthcare staff : when the going gets tough

https://bccalibrary.andornot.com/en/permalink/catalog122353
Edmonstone, John. London, UK: Radcliffe Publishing Ltd. , 2013.
Audience
Professional
Call Number
WM172.4 E24 2013
Availability
1 copy, 1 available
More Information
Author
Edmonstone, John
Place of Publication
London, UK
Publisher
Radcliffe Publishing Ltd.
Publication Date
2013
Physical Description
141 p. ; 28 cm.
Subjects
Health Personnel - psychology
Resilience, Psychological
Stress, Psychologica - prevention & control
Burnout, Professional - prevention & control
Attitude of Health Personnel
ISBN
9781846199837
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
WM172.4 E24 2013

Copies

c.1 BC Cancer Agency VIC Library Available
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Five languages of appreciation in the workplace : empowering organizations by encouraging people

https://bccalibrary.andornot.com/en/permalink/catalog124361
Chapman, Gary, White, Paul. Chicago, IL: Northfield Publishing , 2011.
Audience
Professional
Call Number
WX159 C466 2011
Availability
1 copy, 1 available
More Information
Author
Chapman, Gary
White, Paul
Place of Publication
Chicago, IL
Publisher
Northfield Publishing
Publication Date
2011
Physical Description
251 p. : 22 cm.
Subjects
Motivation
Work Engagement
Working Conditions - psychology
Personnel Turnover
Personnel Management
ISBN
9780802418401
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
WX159 C466 2011

Copies

c.1 BC Cancer Agency VIC Library Available
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Key skills and techniques : the supervisor's handbook

https://bccalibrary.andornot.com/en/permalink/catalog1020
[Toronto, ON]: TGGI (The Gencor Group Inc.) , 1999. rev. ed.
Audience
Professional
Call Number
WX150 K44 1999
Availability
2 copies, 1 available
More Information
Editor
Hollington, D. A
Edition
rev. ed.
Place of Publication
[Toronto, ON]
Publisher
TGGI (The Gencor Group Inc.)
Publication Date
1999
Subjects
Personnel Management
Employee Incentive Plans
Leadership
ISBN
1896823041
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Kelowna Library
Call Number
WX150 K44 1999

Copies

c.1 BC Cancer Agency VIC Library On Loan, due Tuesday, January 9, 2024
c.1 BC Cancer Agency KEL Library Available
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222 secrets of hiring, managing, and retaining great employees in healthcare practices

https://bccalibrary.andornot.com/en/permalink/catalog16030
Levoy, Bob, Levoy, Robert P. Sudbury, MA: Jones and Bartlett Publishers , 2007.
Audience
Professional
Call Number
W76 L619 2007
Availability
4 copies, 4 available
More Information
Alternate Title
Two hundred twenty two secrets of hiring, managing, and retaining great employees in healthcare practices
Author
Levoy, Bob
Levoy, Robert P
Place of Publication
Sudbury, MA
Publisher
Jones and Bartlett Publishers
Publication Date
2007
Physical Description
xviii, 322 p. : ill. ; 24 cm.
Subjects
Health Manpower - organization & administration
Personnel Management - methods
Health Personnel - organization & administration
Personnel Administration, Hospital
ISBN
9780763738686
0763738689
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Kelowna Library
Surrey Library
Victoria Library
Call Number
W76 L619 2007

Copies

c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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20 records – page 1 of 1.