Search Results - BC Cancer Agency Library

How to tell anyone anything : breakthrough techniques for handling difficult conversations at work

https://bccalibrary.andornot.com/en/permalink/catalog120146

Gallagher, Richard S. New York, NY: AMACOM , 2009.

Audience: Professional; Patient or Public

Call Number: BF637 C45 G162 2009

Availability: 2 copies, 2 available

Author: Gallagher, Richard S.

Place of Publication: New York, NY

Publisher: AMACOM

Publication Date: 2009

Physical Description: xvii, 217 p. ; 23 cm.

Subjects: Interprofessional Relations; Communication; Interpersonal Communication; Persuasive Communication; Conflict (Psychology); Workplace - psychology; Professionalism

ISBN: 9780814410158

Language: English

Material Type: Book

Audience: Professional; Patient or Public

Location: Vancouver Library; Victoria Library

Call Number: BF637 C45 G162 2009

Copies

c.1 BC Cancer Agency VIC Library			Available
c.1 BC Cancer Agency VAN Library			Available

PowerPhrases! : the perfect words to say it right and get the results you want

https://bccalibrary.andornot.com/en/permalink/catalog15877

Runion, Meryl. Cascade, CO: Power Potentials Publishing , c2005. expanded ed.

Audience: Professional

Call Number: BF637 C45 R943 2005

Availability: 2 copies, 2 available

Alternate Title: Power phrases

Author: Runion, Meryl

Edition: expanded ed.

Place of Publication: Cascade, CO

Publisher: Power Potentials Publishing

Publication Date: c2005

Physical Description: 320 p. ; 23 cm. + 1 CD-ROM

Subjects: Interpersonal Relations; Communication; Verbal Behavior; Workplace; Negotiating; Personnel Management; Persuasive Communication

ISBN: 9780971443792; 0971443793

Language: English

Material Type: Book; CD

Audience: Professional

Location: Vancouver Library; Victoria Library

Call Number: BF637 C45 R943 2005

Copies

c.1 BC Cancer Agency VAN Library			Available
c.1 BC Cancer Agency VIC Library			Available

Lifescripts : what to say to get what you want in life's toughest situations

https://bccalibrary.andornot.com/en/permalink/catalog15876

Pollan, Stephen M, Levine, Mark. Hoboken, N.J.: John Wiley & Sons, Inc. , 2004. rev. and updated ed.

Audience: Professional; Patient or Public

Call Number: BF637 C45 P771 2004

Availability: 1 copy, 1 available

Alternate Title: Lifescripts : what to say to get what you want in life's toughest situations : revised with new scripts for the workplace

Author: Pollan, Stephen M; Levine, Mark

Edition: rev. and updated ed.

Place of Publication: Hoboken, N.J.

Publisher: John Wiley & Sons, Inc.

Publication Date: 2004

Physical Description: xv, 464 p. : col. ill. ; 24 cm. + 1 CD-ROM

Subjects: Interpersonal Relations; Communication; Verbal Behavior; Negotiating; Personnel Management; Persuasive Communication; Self Concept; Workplace; Dissent and Disputes

ISBN: 9780471643760; 0471643769

Language: English

Material Type: Book; CD

Audience: Professional; Patient or Public

Location: Vancouver Library

Call Number: BF637 C45 P771 2004

Copies

c.1 BC Cancer Agency VAN Library

Available

Learning essential approaches to palliative and end of life care : faciltator's kit

https://bccalibrary.andornot.com/en/permalink/catalog15797

Gallagher, Romayne, Pereira, Jose. Edmonton, AB: Pallium Project , 2006.

Audience: Professional

Call Number: WB310 L438 2006

Availability: 1 copy, 1 available

Title on DVD's: v.1: Clinical communication in hospice palliative care (courseware / multiple segment use edition); v.2: CD-Rom titled: Learning essential approachres to palliative and end-of-life care (LEAP) version 1.1 facilitator kit; v.3: Dying for care - towards quality end-of-life care (Engli…

Alternate Title: LEAP

Author: Gallagher, Romayne; Pereira, Jose

Corporate Author: Pallium Project

Place of Publication: Edmonton, AB

Publisher: Pallium Project

Publication Date: 2006

Physical Description: 3 DVD's : 1 CD-ROM ; 1 binder

Subjects: Palliative Care; Terminal Care; Hospice Care; Education, Continuing; Pain; Communication; Professional-Patient Relations; Curriculum; Teaching Materials

Abstract: Title on DVD's: v.1: Clinical communication in hospice palliative care (courseware / multiple segment use edition); v.2: CD-Rom titled: Learning essential approachres to palliative and end-of-life care (LEAP) version 1.1 facilitator kit; v.3: Dying for care - towards quality end-of-life care (English Language version - English/French open caption. (16:50 minutes); v.4: The pursuit of possibility : a report back to stakeholders phase II (2004-2006)

Language: English

Material Type: Book; DVD

Audience: Professional

Location: Kelowna Library

Call Number: WB310 L438 2006

Copies

c.1 BC Cancer Agency KEL Library

Available

Clear leadership : sustaining real collaboration and paratnership at work

https://bccalibrary.andornot.com/en/permalink/catalog123186

Bushe, Gervase R. [Boston, MA]: Davies-Black , 2010. Rev. ed.

Audience: Professional

Call Number: WX159 B978 2010

Availability: 1 copy, 1 available

This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboratio…

Author: Bushe, Gervase R.

Edition: Rev. ed.

Place of Publication: [Boston, MA]

Publisher: Davies-Black

Publication Date: 2010

Physical Description: xiii, 296 p. : ill. ; 23 cm.

Subjects: Leadership; Partnership; Communication; Work Engagement; Organizational Innovation

Abstract: This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboration. The book includes 23 skill-building exercises as well as personal stories and examples.

ISBN: 9780891063827

Language: English

Material Type: Book

Audience: Professional

Location: Kelowna Library

Call Number: WX159 B978 2010

Copies

c.1 BC Cancer Agency KEL Library

Available

Group power 1 : a manager's guide to using task-force meetings

https://bccalibrary.andornot.com/en/permalink/catalog7893

Daniels, William R. San Diego, CA: University Associates, Inc. , 1986.

Audience: Professional

Call Number: HD30.3 D186 1986 v.1

Availability: 1 copy, 1 available

Author: Daniels, William R

Place of Publication: San Diego, CA

Publisher: University Associates, Inc.

Publication Date: 1986

Physical Description: vi, 94 p. : ill. ; 23 cm.

Subjects: Communication; Total Quality Management; Education; Group Processes

ISBN: 0883900327

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: HD30.3 D186 1986 v.1

Copies

c.1 BC Cancer Agency VAN Library

Available

Group power II : a manager's guide to conducting regular meetings

https://bccalibrary.andornot.com/en/permalink/catalog5160

Daniels, William R. San Diego, CA: University Associates, Inc. , 1990.

Audience: Professional

Call Number: HD30.3 D186 1990 v.2

Availability: 1 copy, 1 available

Author: Daniels, William R

Place of Publication: San Diego, CA

Publisher: University Associates, Inc.

Publication Date: 1990

Physical Description: viii, 171 p. : ill. ; 23 cm.

Subjects: Communication; Personnel Management; Employee Incentive Plans; Group Processes

ISBN: 0883902362

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: HD30.3 D186 1990 v.2

Copies

c.1 BC Cancer Agency VAN Library

Available

Putting anger to work for you

https://bccalibrary.andornot.com/en/permalink/catalog15878

Schroeder, Ruth, Schroeder, Joel. Mission, KS: SkillPath Publications , c1995.

Audience: Professional

Call Number: BF698.9 S381 1995

Availability: 1 copy, 1 available

Author: Schroeder, Ruth; Schroeder, Joel

Place of Publication: Mission, KS

Publisher: SkillPath Publications

Publication Date: c1995

Physical Description: 71 p. ; 22 cm

Series: SkillPath handbook series

Subjects: Anger; Assertiveness; Communication; Interpersonal Relations; Emotions; Adaptation, Psychological; Stress, Psychological

ISBN: 1878542869 (pbk.)

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: BF698.9 S381 1995

Copies

c.1 BC Cancer Agency VAN Library

Available

Assert yourself! : developing power-packed communication skills to make your points clearly, confidently and persuasively

https://bccalibrary.andornot.com/en/permalink/catalog15880

Contini, Lisa. Mission, KS: SkillPath Publications , c1996.

Audience: Professional

Call Number: BF698.9 C762 1996

Availability: 1 copy, 1 available

Author: Contini, Lisa

Place of Publication: Mission, KS

Publisher: SkillPath Publications

Publication Date: c1996

Physical Description: v, 101 p. : ill. ; 22 cm

Subjects: Assertiveness; Interpersonal Relations; Communication; Verbal Behavior

ISBN: 9781878542847; 1878542842

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: BF698.9 C762 1996

Copies

c.1 BC Cancer Agency VAN Library

Available

Talking tools II : putting communication skills to work : resource booklet

https://bccalibrary.andornot.com/en/permalink/catalog9692

Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.

Audience: Professional

Call Number: W62 T146 2001 v.2

Availability: 1 copy, 1 available

1 read online

Corporate Author: Canada. Health Canada

Place of Publication: Ottawa, Ont.

Publisher: Minister of Public Works and Government Services Canada

Publication Date: 2001

Subjects: Physician-Patient Relations; Communication; Interpersonal Relations; Patient Compliance

ISBN: 066231171X

Language: English

Material Type: Book; Online

Audience: Professional

Location: Victoria Library

Call Number: W62 T146 2001 v.2

Website Notes: Available in PDF format.

Read Online

https://publications.gc.ca/collections/Collection/H39-509-2001-2E.pdf

Copies

c.1 BC Cancer Agency VIC Library

Available

Talking tools II : putting communication skills to work : course book

https://bccalibrary.andornot.com/en/permalink/catalog9693

Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.

Audience: Professional

Call Number: W62 T146 2001 v.3

Availability: 1 copy, 1 available

1 read online

Corporate Author: Canada. Health Canada

Place of Publication: Ottawa, Ont.

Publisher: Minister of Public Works and Government Services Canada

Publication Date: 2001

Subjects: Physician-Patient Relations; Communication; Interpersonal Relations; Patient Compliance

ISBN: 0662311701

Language: English

Material Type: Book; Online

Audience: Professional

Location: Victoria Library

Call Number: W62 T146 2001 v.3

Website Notes: Available in PDF format

Read Online

https://publications.gc.ca/collections/Collection/H39-509-2001-1E.pdf

Copies

c.1 BC Cancer Agency VIC Library

Available

Practical plans for difficult conversations in medicine : strategies that work in breaking bad news

https://bccalibrary.andornot.com/en/permalink/catalog18877

Buckman, Robert. Baltimore, MD: Johns Hopkins University Press , 2010.

Audience: Professional

Call Number: W62 B925p 2010

Availability: 5 copies, 5 available

Some "can’t go wrong" tips; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol; Managing conflict and escalation : the HARD protocol; Giving information effectively : the SAFER protocol; Requesting autopsy or organ donation; Conclusion : putting it all together and mak…

Author: Buckman, Robert

Place of Publication: Baltimore, MD

Publisher: Johns Hopkins University Press

Publication Date: 2010

Physical Description: xiii, 143 p. ; 24 cm.

Subjects: Physician-Patient Relations; Truth Disclosure; Communication; Physician's Role - psychology

Abstract: Some "can’t go wrong" tips; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol; Managing conflict and escalation : the HARD protocol; Giving information effectively : the SAFER protocol; Requesting autopsy or organ donation; Conclusion : putting it all together and making a difference in communication.

ISBN: 9780801895579; 080189557X

Language: English

Material Type: Book; DVD

Audience: Professional

Location: Vancouver Library; Surrey Library; Kelowna Library; Victoria Library; Abbotsford Library

Call Number: W62 B925p 2010

Copies

c.1 BC Cancer Agency ARHCC Library			Available
c.1 BC Cancer Agency KEL Library			Available
c.1 BC Cancer Agency SUR Library			Available
c.1 BC Cancer Agency VAN Library			Available
c.1 BC Cancer Agency VIC Library			Available

Teaching in practice : how professionals can work effectively with clients, patients, and colleagues

https://bccalibrary.andornot.com/en/permalink/catalog15996

Farquharson, Andy. San Francisco, CA: Jossey-Bass Publishers , 1995.

Audience: Professional

Call Number: HV29.7 F238 1995

Availability: 1 copy, 1 available

Author: Farquharson, Andy

Place of Publication: San Francisco, CA

Publisher: Jossey-Bass Publishers

Publication Date: 1995

Physical Description: xvii, 289 p. : ill. ; 24 cm.

Series: Jossey-Bass higher and adult education, health, and social and behavioral science series

Subjects: Communication; Teaching; Learning; Interpersonal Relations; Professional-Patient Relations; Health Personnel; Education, Continuing; Staff Development

ISBN: 0787901288

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: HV29.7 F238 1995

Copies

c.1 BC Cancer Agency VAN Library

Available

Health communicator's social media toolkit

https://bccalibrary.andornot.com/en/permalink/catalog19564

Centers for Disease Control and Prevention (CDC). Atlanta, GA: Centers for Disease Control and Prevention (CDC) , 2010.

Audience: Professional

This toolkit provides an overview of CDC's experience with more than a dozen types of social media tools, including blogs, Really Simple Syndication feeds, Facebook and Twitter, and with less well-known applications such as virtual worlds and e-cards

1 read online

Corporate Author: Centers for Disease Control and Prevention (CDC)

Place of Publication: Atlanta, GA

Publisher: Centers for Disease Control and Prevention (CDC)

Publication Date: 2010

Subjects: Health Communication; Communications Media; Computer Communication Networks; Webcasts; Blogging; Internet; Information Dissemination - methods; Communication; United States

Abstract: This toolkit provides an overview of CDC's experience with more than a dozen types of social media tools, including blogs, Really Simple Syndication feeds, Facebook and Twitter, and with less well-known applications such as virtual worlds and e-cards

Language: English

Material Type: Book; Online

Audience: Professional

Location: Internet

Read Online

http://www.cdc.gov/healthcommunication/ToolsTemplates/SocialMediaToolkit_BM.pdf

Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21449

Patterson, Kerry. New York, NY: McGraw-Hill , 2012. updated 2nd ed.

Audience: Professional; Patient or Public

Call Number: BF637 C45 C955 2012

Availability: 6 copies, 6 available

Author: Patterson, Kerry

Edition: updated 2nd ed.

Place of Publication: New York, NY

Publisher: McGraw-Hill

Publication Date: 2012

Physical Description: xviii, 244 p. ; 23 cm.

Subjects: Interpersonal Relations; Communication; Negotiating; Emotions; Persuasive Communication

Notes: CN Library copy is housed in the UHNBC Library.

ISBN: 9780071771320

Language: English

Material Type: Book

Audience: Professional; Patient or Public

Location: Vancouver Library; Kelowna Library; Surrey Library; Victoria Library; Abbotsford Library; CN Library

Call Number: BF637 C45 C955 2012

Copies

c.1 BC Cancer Agency ARHCC Library			Available
c.1 BC Cancer Agency CN Library			Available
c.1 BC Cancer Agency KEL Library			Available
c.1 BC Cancer Agency SUR Library			Available
c.1 BC Cancer Agency VAN Library			Available
c.1 BC Cancer Agency VIC Library			Available