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Delivering timely service and evidence-informed resources to people in BC and the Yukon facing cancer and those involved in oncology care or research.

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2 records – page 1 of 1.

Best patient experience : helping physicians improve care, satisfaction, and scores

https://bccalibrary.andornot.com/en/permalink/catalog120372
Snyder, Bo. Chicago, IL: Health Administration Press , 2016.
Audience
Professional
Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indiv…
  1 read online  
Author
Snyder, Bo
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Find your why : a practical guide for discovering purpose for you or your team

https://bccalibrary.andornot.com/en/permalink/catalog122754
Sinek, Simon. New York, NY: Portfolio Penguin , 2017.
Audience
Professional
Call Number
WX159 S616 2017
Availability
1 copy, 1 available
  1 image  
Author
Sinek, Simon
Place of Publication
New York, NY
Publisher
Portfolio Penguin
Publication Date
2017
Physical Description
xii, 242 pages : ill. ; 24 cm
Subjects
Leadership
Attitude
Optimism
Work Engagement
ISBN
9780143111726
Language
English
Material Type
Book
Audience
Professional
Location
Surrey Library
Call Number
WX159 S616 2017
Images

Copies

c.1 BC Cancer Agency SUR Library Available
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