Author

Snyder, Bo

Place of Publication

Chicago, IL

Publisher

Health Administration Press

Publication Date

2016

Series

R2 Library

ACHE management series

Subjects

Patient Satisfaction

Physician-Patient Relations

Quality of Health Care

Work Engagement

Work Performance

Quality Improvement

Abstract

Table of Contents:

The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.

ISBN

1567937381

9781567937381

9781567938098

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

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Editor

Shanker, Adrian

Place of Publication

Oakland, CA

Publisher

PM Press

Publication Date

2020

Series

Proquest Ebook Central

Subjects

Sexual and Gender Minorities

Culturally Competent Care

Healthcare Disparities

Abstract

Summary:

LGBT people pervasively experience health disparities, affecting every part of their bodies and lives. Yet many are still grappling to understand the mutually reinforcing health care challenges that lead LGBT people to experience worsened health outcomes. Bodies and Barriers informs health care professionals, students in health professions, policymakers, and fellow activists about these challenges, providing insights and a road map for action that could improve queer health. - Provided by publisher.

ISBN

9781629638010

9781629637846

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

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Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Author

Wells, Anjanette

Place of Publication

New York, NY

Publisher

Oxford University Press

Publication Date

2022

Series

Proquest Ebook Central

Subjects

Neoplasms

Patient Navigation - methods

Culturally Competent Care

Women's Health

Minority Health

Social Marginalization

Health Literacy

Abstract

Passion and compassion for low income women of color is not an issue of lacking empathy, scientific or medical care. It is a social issue. Health care providers do their best to support, encourage, treat, and motivate those living with cancer; but many do not have the resources, training, or preparation to work as effectively as possible with patients from marginalized groups in a relatable and non-judgmental way. Cancer Navigation: Charting the Path Forward for Low Income Women of Color is a practical quick-reference resource for U.S. health care providers working with marginalized women throughout the cancer continuum. From community preventative outreach to survivorship, this accessible guidebook is a vital resource for physicians, social workers, case managers, and other cancer care providers who seek to provide more equitable care for low income women of color. -- Provided by publisher.

Notes

Copyright 2023 - Verso.

ISBN

9780190672881

9780190672867

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This title is licensed for one user at a time on BC Cancer network computer. If you are denied access while on a network computer, try again later.

This Proquest title is licensed for ONE BC Cancer staff user at a time. If you are denied access while on a network computer, please try again later.

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Author

Galanti, Geri-Ann

Edition

3rd expanded ed.

Place of Publication

Oak Brook, IL

Publisher

Joint Commission Resources

Publication Date

2018

Series

R2 Library

Subjects

Culturally Competent Care

Patient-Centered Care

Cultural Competency

Cultural Diversity

Transcultural Nursing - methods

Cultural Characteristics

Abstract

It's undeniable that understanding a patient's cultural practices and spiritual beliefs influence not only the delivery of health care in our global society, but also the individual's outcome and satisfaction. If a patient, because of a cultural or spiritual disconnect, can't appreciate what is being prescribed or why it's necessary, or if the information is delivered in a way that inadvertently frightens, offends, or confuses the patient, how can we fulfill our mission as health care providers?

This revised and expanded edition of the Cultural and Religious Sensitivity Pocket Guide includes new content that focuses on the importance of awareness of not only a patient's cultural background but also his or her religious beliefs to provide patient-centered health care. The Pocket Guide continues to offer health care professionals the information they need to successfully communicate with their patients, while also respecting their specific cultural and religious needs and expectations related to health care.

ISBN

1635850460

9781635850468

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Corporate Author

Openlab, University Health Network

Place of Publication

[Toronto, ON]

Publisher

Openlab, University Health Network

Publication Date

2016

Physical Description

87 p.

Subjects

Inpatients - psychology

Aged

Hospitalization

Adaptation, Psychological

Consumer Health Information

Patient Satisfaction

Patient Navigation

Patient Participation

Guidebooks

Patient Education Handout

Notes

"This Handbook is a product of OpenLab's Stuff Patients Want initiative. Stuff Patients Want is a participatory design initiative in which patients come together to share health care experiences they find frustrating. These patients are then armed with the tools (e.g. design, production)they need to bring their practical and inspired solutions to life. Stuff Patients Want is carried out in the Scandinavian participatory design tradition, driven by the idea that the people destined to use a product or service should play a critical role in designing it, and characterized by active collaboration between users and designers throughout the participatory process."

ISBN

9780995281509

Material Type

Book

Online

Audience

Patient or Public

Location

Internet

Website Notes

E-book available in PDF format

Corporate Author

Marie Curie

Place of Publication

[United Kingdom]

Publisher

Marie Curie

Publication Date

2016

Subjects

Terminal Care

Terminally Ill - psychology

Palliative Care

Hospice Care

Patient-Centered Care

Patient Satisfaction

Surveys and Questionnaires

Sexual and Gender Minorities

Health Services for Transgender Persons

Abstract

Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.

Notes

SOGIE 2SLGBTQIA Collection

Language

English

Material Type

Report

Online

Audience

Professional

Location

Internet

Corporate Author

First Nations Health Authority

Metis Nation British Columbia

BC Association of Aboriginal Friendship Centres

BC Cancer Agency

Place of Publication

[West Vancouver, BC]

Publisher

First Nations Health Authority

Publication Date

2017

Subjects

Patient Navigation

Health Services, Indigenous

Self Care

Social Support

Culturally Competent Care

Neoplasms - psychology

Neoplasms - therapy

Neoplasms - rehabilitation

Medicine, Traditional

First Nations

Patient Education Handout

Language

English

Material Type

Booklet

Online

Audience

Patient or Public

Location

Internet

Editor

Stewart, Suzanne L.

Moodley, Roy

Hyatt, Ashley

Publisher

Routledge, Taylor and Francis Group

Publication Date

2017

Series

Proquest Ebook Central

Explorations in mental health series

Subjects

Indigenous People - psychology

Community Mental Health Services - methods

Medicine, Traditional

Culturally Competent Care

Health Services, Indigenous

North America

ISBN

9781317400240

9781138928992

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This title is licensed for one user at a time on BC Cancer network computer. If you are denied access while on a network computer, try again later.

This Proquest title is licensed for ONE BC Cancer staff user at a time. If you are denied access while on a network computer, please try again later.

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Corporate Author

BC Cancer Agency

British Columbia Ministry of Health

First Nations Health Authority

BC Patient Safety & Quality Council

Place of Publication

[Vancouver, BC?]

Publisher

BC Patient Safety & Quality Council

Publication Date

2019

Subjects

Patient Navigation

Patient Satisfaction

Neoplasms

Neoplasms - psychology

Health Personnel

Delivery of Health Care, Integrated

Quality of Health Care

Health Services

Health Services, Indigenous

British Columbia

Notes

January 2019

Language

English

Material Type

Report

Online

Audience

Professional

Location

Internet

Website Notes

High-resolution versions of the maps can be

downloaded from BCPSQC.ca

Corporate Author

Canadian Partnership Against Cancer

Place of Publication

[Toronto, ON]

Publisher

Canadian Partnership Against Cancer

Publication Date

2018

Physical Description

50 p.

Series

System performance reports

Subjects

Neoplasms

Neoplasms - psychology

Patient Satisfaction

Patient Navigation

Cancer Survivors

Adaptation, Psychological

Uncertainty

Integrative Oncology

Health Services Accessibility

Delivery of Health Care, Integrated

Continuity of Care

Quality of Health Care

Statistics

Canada

Abstract

Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from multiple sources, including Patient Reported Outcomes partners, the Ambulatory Oncology Patient Satisfaction Survey, and initial results from the first Canada-wide study of cancer survivors on the experience of 13,000 Canadians with cancer. - website

Notes

January 2018

ISBN

9781988000343

9781988000350

Language

English

Material Type

Report

Online

Audience

Professional

Location

Internet

Corporate Author

First Nations Health Authority

BC Cancer Agency

Place of Publication

[West Vancouver, BC]

Publisher

First Nations Health Authority

Publication Date

[2023?]

Physical Description

67 p. : col. ill. ; 22 cm.

Subjects

Neoplasms - psychology

Neoplasms - therapy

Neoplasms - rehabilitation

Health Services, Indigenous

Patient Navigation

Self Care

Social Support

Culturally Competent Care

Medicine, Traditional

Personal Narratives

First Nations

Patient Education Handout

Notes

"This booklet is based on an earlier publication Living with Cancer--Everyone Deserves Support...The stories in this book were shared at Telling Our Stories Conference held in Prince George, BC in June 2016"

Language

English

Material Type

Book

Online

Status

Processing

Audience

Patient or Public

Location

Vancouver Library

Abbotsford Cancer Info Ctr

Kelowna Cancer Info Ctr

Prince George Cancer Info Ctr

Victoria Cancer Info Ctr

Internet

Call Number

QZ201 F527 2023

Copies

Corporate Author

First Nations Health Authority

Metis Nation British Columbia

BC Cancer Agency

BC Association of Aboriginal Friendship Centres

Place of Publication

[West Vancouver, BC]

Publisher

First Nations Health Authority

Publication Date

2017

Physical Description

104 p. : col. ill. ; 22 cm.

Subjects

Neoplasms - psychology

Neoplasms - therapy

Neoplasms - rehabilitation

Health Services, Indigenous

Patient Navigation

Self Care

Social Support

Culturally Competent Care

Medicine, Traditional

Personal Narratives

First Nations

Patient Education Handout

Notes

The stories in this book were shared at Telling Our Stories Conference held in Prince George, BC in June 2016.

Language

English

Material Type

Book

Online

Audience

Patient or Public

Location

Vancouver Library

Abbotsford Cancer Info Ctr

Kelowna Cancer Info Ctr

Prince George Cancer Info Ctr

Vancouver Cancer Info Ctr

Victoria Cancer Info Ctr

Internet

Call Number

QZ201 F527 2017

Copies

Corporate Author

First Nations Health Authority

Metis Nation British Columbia

BC Cancer Agency

BC Association of Aboriginal Friendship Centres

Place of Publication

[West Vancouver, BC]

Publisher

First Nations Health Authority

Publication Date

2017

Physical Description

102 p. : col. ill. ; 22 cm.

Subjects

Neoplasms - psychology

Neoplasms - therapy

Neoplasms - rehabilitation

Health Services, Indigenous

Patient Navigation

Self Care

Social Support

Patient Education

Culturally Competent Care

Medicine, Traditional

Personal Narratives

Metis

First Nations

Patient Education Handout

Notes

The stories in this book were shared at Telling Our Stories Conference held in Prince George, BC in June 2016.

Language

English

Material Type

Book

Online

Audience

Patient or Public

Location

Vancouver Library

Abbotsford Cancer Info Ctr

Kelowna Cancer Info Ctr

Prince George Cancer Info Ctr

Vancouver Cancer Info Ctr

Victoria Cancer Info Ctr

Internet

Call Number

QZ201 F527m 2017

Copies

Editor

Congress, Elaine

González, Manny

Edition

4th ed.

Place of Publication

New York, NY

Publisher

Springer Publishing Company, LLC

Publication Date

[2021]

Series

R2 Library

Subjects

Cultural Diversity

Social work - methods

Counselling

Family Therapy - methods

Sexual and Gender Minorities

Culturally Competent Care

United States

Abstract

Contents:

I Overview-- 1. Using the Culturagram and an Intersectional Approach in Practice With Culturally Diverse Families -- 2. Practice With Multiracial Individuals and Families -- 3. Transracial Adoption and Transracial Socialization: Clinical Implications and Recommendations -- 4. The DSM-5 From a Multicultural Perspective -- 5. Evidence-Based Practice With Ethnically Diverse Clients -- II: ADMINISTRATIVE AND LEGAL PERSPECTIVES -- 6. Managing Agencies for Multicultural Services -- 7. Legal Issues in Practice With Immigrants and Refugees -- III: LIFE CYCLE PERSPECTIVES -- 8. The Multicultural Triangle of the Child, the Family, and the School: Culturally Competent Approaches -- 9. Cross-Cultural Perspectives on Working With Adolescents -- 10. Working With Culturally Diverse Older Adults -- IV: PRACTICE WITH INDIVIDUALS AND FAMILIES FROM DIFFERENT RACIAL/ETHNIC BACKGROUNDS AND GENDER ORIENTATION -- 11. Practice With African American Families -- 12. Practice With Hispanic Individuals and Families -- 13. Practice With Asian Immigrant Families and Intergenerational Issues -- 14. Practice With Native American Families -- 15. Practice With Arab American Families -- 16. Practice With Lesbian, Gay, Bisexual, and Transgender People and Their Families -- V: PHYSICAL AND MENTAL HEALTH ISSUES WITH MULTICULTURAL FAMILIES -- 17. Health Beliefs, Care, and Access of Individuals and Families From Diverse Backgrounds -- 18. Spirituality and Culturally Diverse Families: The Intersection of Culture, Religion, and Spirituality -- 19. HIV/AIDS and Latinx Families: Practice Considerations -- 20. Substance Abuse --21. Practice With Immigrant Victims of Domestic Violence -- 22. Culture, Intersectionality, and Suicide -- VI ETHICAL ISSUES AND FUTURE DIRECTIONS -- 23. Ethical Issues and Future Directions

ISBN

082615414X

9780826154149

9780826154156

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Author

Timmins, Sue

Place of Publication

Keswick, Cumbria

Publisher

M&K Publishing

Publication Date

2012

Series

EBSCOhost eBook Nursing Collection

Subjects

Cultural Competency

Culturally Competent Care

Religion and Medicine

Spirituality

ISBN

9781905539802

9781907830808

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Alternate Title

No one overlooked : experiences of black minority ethnic people affected by cancer

Corporate Author

Macmillan Cancer Support

Place of Publication

[United Kingdom]

Publisher

Macmillan Cancer Support

Publication Date

[2016]

Subjects

Neoplasms

Minority Groups

Minority Health

Health Services Accessibility

Healthcare Disparities

Patient Satisfaction

Health Care Surveys

Abstract

Report exploring the experiences of the Black, Minority and Ethnic communities affected by cancer.

Language

English

Material Type

Report

Online

Audience

Professional

Location

Internet

Corporate Author

Macmillan Cancer Support

Place of Publication

[United Kingdom]

Publisher

Macmillan Cancer Support

Publication Date

[2016]

Subjects

Neoplasms

Health Services Accessibility

Healthcare Disparities

Patient Satisfaction

Health Care Surveys

Health Services for Transgender Persons

Sexual and Gender Minorities

Abstract

Report exploring the experiences of members of the Lesbian, Gay, Bisexual, Transgender communities affected by cancer.

Notes

SOGIE 2SLGBTQIA Collection

Language

English

Material Type

Report

Online

Audience

Professional

Location

Internet

Corporate Author

Macmillan Cancer Support

Place of Publication

[United Kingdom]

Publisher

Macmillan Cancer Support

Publication Date

[2016]

Subjects

Neoplasms

Aged

Health Services for the Aged

Health Services Accessibility

Attitude to Health

Patient Satisfaction

Health Care Surveys

Abstract

Report exploring the experiences of older people affected by cancer.

Language

English

Material Type

Report

Online

Audience

Professional

Location

Internet

Author

Watson, Diane E

Peterson, Sandra

Mooney, Dawn

Place of Publication

[Vancouver, BC?]

Publisher

UBC Centre for Health Services and Policy Research

Publication Date

2007

Subjects

Neoplasms - psychology

Neoplasms - therapy

Ambulatory Care

Health Services Accessibility

Patient Satisfaction

Cancer Patients

Cancer Care Facilities

Health Care Surveys

Data Collection

British Columbia

ISBN

1897085117

Language

English

Material Type

Book

Online

Audience

Professional

Location

Internet

Author

Boslaugh, Sarah

Place of Publication

Santa Barbara, CA

Publisher

Greenwood

Publication Date

2018

Series

EBSCOhost eBook Nursing Collection

Health and medical issues today

Subjects

Sexual and Gender Minorities

Transgender Persons

Culturally Competent Care

Gender Identity

Health Equity

Health Services for Transgender Persons

ISBN

9781440858871

9781440858888.

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.