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20 records – page 1 of 1.

Best patient experience : helping physicians improve care, satisfaction, and scores

https://bccalibrary.andornot.com/en/permalink/catalog120372
Snyder, Bo. Chicago, IL: Health Administration Press , 2016.
Audience
Professional
Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indiv…
  1 read online  
Author
Snyder, Bo
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Best practices for engagement : tip sheets

https://bccalibrary.andornot.com/en/permalink/catalog122442
BC Cancer, Patient & Family Engagement. [Vancouver, BC?]: BC Cancer Agency , 2020.
Audience
Professional
Contents:; Best Practices for Successful Engagement -- Diversity in Patient Engagement -- Engagement Methods -- How to Request Patient and Family Partners -- Matching Partners -- Planning Engagement -- Presenting With Patient Partners -- Reimbursing Partners.
  1 read online  
Alternate Title
Patient experience program : best practices for engagement
Corporate Author
BC Cancer, Patient & Family Engagement
Place of Publication
[Vancouver, BC?]
Publisher
BC Cancer Agency
Publication Date
2020
Subjects
Culturally Competent Care
Cultural Diversity
Patient Participation - methods
Decision Making
Caregivers
Professional - Patient Relations
Professional - Family Relations
Abstract
Contents:
Best Practices for Successful Engagement -- Diversity in Patient Engagement -- Engagement Methods -- How to Request Patient and Family Partners -- Matching Partners -- Planning Engagement -- Presenting With Patient Partners -- Reimbursing Partners.
Language
English
Material Type
Online
Audience
Professional
Location
Internet
Website Notes
Tip sheets in PDF format and more patient and family engagement resources available at link
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Bodies and barriers : queer activists on health

https://bccalibrary.andornot.com/en/permalink/catalog123682
Oakland, CA: PM Press , 2020.
Audience
Professional
Summary:; LGBT people pervasively experience health disparities, affecting every part of their bodies and lives. Yet many are still grappling to understand the mutually reinforcing health care challenges that lead LGBT people to experience worsened health outcomes. Bodies and Barriers informs healt…
  1 read online  
Editor
Shanker, Adrian
Place of Publication
Oakland, CA
Publisher
PM Press
Publication Date
2020
Series
Proquest Ebook Central
Subjects
Sexual and Gender Minorities
Culturally Competent Care
Healthcare Disparities
Abstract
Summary:
LGBT people pervasively experience health disparities, affecting every part of their bodies and lives. Yet many are still grappling to understand the mutually reinforcing health care challenges that lead LGBT people to experience worsened health outcomes. Bodies and Barriers informs health care professionals, students in health professions, policymakers, and fellow activists about these challenges, providing insights and a road map for action that could improve queer health. - Provided by publisher.
ISBN
9781629638010
9781629637846
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This Proquest title is licensed for ONE BC Cancer staff user at a time. If you are denied access while on a network computer, please try again later.
Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Cancer navigation : charting the path forward for low-income women of color

https://bccalibrary.andornot.com/en/permalink/catalog123746
Wells, Anjanette. New York, NY: Oxford University Press , 2022.
Audience
Professional
Passion and compassion for low income women of color is not an issue of lacking empathy, scientific or medical care. It is a social issue. Health care providers do their best to support, encourage, treat, and motivate those living with cancer; but many do not have the resources, training, or prepar…
  1 read online  
Author
Wells, Anjanette
Place of Publication
New York, NY
Publisher
Oxford University Press
Publication Date
2022
Series
Proquest Ebook Central
Subjects
Neoplasms
Patient Navigation - methods
Culturally Competent Care
Women's Health
Minority Health
Social Marginalization
Health Literacy
Abstract
Passion and compassion for low income women of color is not an issue of lacking empathy, scientific or medical care. It is a social issue. Health care providers do their best to support, encourage, treat, and motivate those living with cancer; but many do not have the resources, training, or preparation to work as effectively as possible with patients from marginalized groups in a relatable and non-judgmental way. Cancer Navigation: Charting the Path Forward for Low Income Women of Color is a practical quick-reference resource for U.S. health care providers working with marginalized women throughout the cancer continuum. From community preventative outreach to survivorship, this accessible guidebook is a vital resource for physicians, social workers, case managers, and other cancer care providers who seek to provide more equitable care for low income women of color. -- Provided by publisher.
Notes
Copyright 2023 - Verso.
ISBN
9780190672881
9780190672867
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This title is licensed for one user at a time on BC Cancer network computer. If you are denied access while on a network computer, try again later.
This Proquest title is licensed for ONE BC Cancer staff user at a time. If you are denied access while on a network computer, please try again later.
Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Chinese cancer patient peer navigator toolkit : a model for language-based peer navigation

https://bccalibrary.andornot.com/en/permalink/catalog119737
BC Cancer Agency. Psychosocial Oncology, BC Cancer Agency. Volunteer Services. [Vancouver, BC?]: BC Cancer Agency , 2013.
Audience
Professional
Call Number
QZ201 C539 2013
Availability
1 copy, 1 available
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English).; This program also reflects "be…
  1 read online  
Corporate Author
BC Cancer Agency. Psychosocial Oncology
BC Cancer Agency. Volunteer Services
Place of Publication
[Vancouver, BC?]
Publisher
BC Cancer Agency
Publication Date
2013
Physical Description
27 p. : ill. ; 28 cm.
Subjects
Neoplasms - psychology
Program Development - methods
Guidelines
Communication
Patient-Centered Care
Patient Navigation
Cross-Cultural Comparison
Culturally Competent Care
Volunteers - education
Social Support
Cultural Diversity
Cultural Characteristics
BC Cancer Agency
Abstract
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English).
This program also reflects "best practice" standards and can be used for future groups or organizations who may wish to adapt it for future peer navigator programs.
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
VC Library Archives
Call Number
QZ201 C539 2013
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Copies

c.1 BC Cancer Agency VAN Library Available
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Cultural and religious sensitivity : a pocket guide for health care professionals

https://bccalibrary.andornot.com/en/permalink/catalog122446
Galanti, Geri-Ann. Oak Brook, IL: Joint Commission Resources , 2018. 3rd expanded ed.
Audience
Professional
It's undeniable that understanding a patient's cultural practices and spiritual beliefs influence not only the delivery of health care in our global society, but also the individual's outcome and satisfaction. If a patient, because of a cultural or spiritual disconnect, can't appreciate what is bei…
  1 read online  
Author
Galanti, Geri-Ann
Edition
3rd expanded ed.
Place of Publication
Oak Brook, IL
Publisher
Joint Commission Resources
Publication Date
2018
Series
R2 Library
Subjects
Culturally Competent Care
Patient-Centered Care
Cultural Competency
Cultural Diversity
Transcultural Nursing - methods
Cultural Characteristics
Abstract
It's undeniable that understanding a patient's cultural practices and spiritual beliefs influence not only the delivery of health care in our global society, but also the individual's outcome and satisfaction. If a patient, because of a cultural or spiritual disconnect, can't appreciate what is being prescribed or why it's necessary, or if the information is delivered in a way that inadvertently frightens, offends, or confuses the patient, how can we fulfill our mission as health care providers?
This revised and expanded edition of the Cultural and Religious Sensitivity Pocket Guide includes new content that focuses on the importance of awareness of not only a patient's cultural background but also his or her religious beliefs to provide patient-centered health care. The Pocket Guide continues to offer health care professionals the information they need to successfully communicate with their patients, while also respecting their specific cultural and religious needs and expectations related to health care.
ISBN
1635850460
9781635850468
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Delivering effective palliative care to cancer patients of diverse backgrounds : a knowledge synthesis

https://bccalibrary.andornot.com/en/permalink/catalog114779
Bell, Kirsten, Lee, Joyce, Con, Andrea, Doll, Richard, Kazanjian, Arminee, Kwong, Sandy, McGregor, Douglans, Syme, Ann, Tayler, Carolyn. [Vancouver, BC?]: BC Cancer Agency | University of British Columbia | Canadian Institutes of Health Research (CIHR) , 2009.
Audience
Professional
Call Number
WB310 B433 2009
Availability
1 copy, 1 available
Alternate Title
Delivering effective palliative care to diverse cancer patients
Author
Bell, Kirsten
Lee, Joyce
Con, Andrea
Doll, Richard
Kazanjian, Arminee
Kwong, Sandy
McGregor, Douglans
Syme, Ann
Tayler, Carolyn
Place of Publication
[Vancouver, BC?]
Publisher
BC Cancer Agency
University of British Columbia
Canadian Institutes of Health Research (CIHR)
Publication Date
2009
Physical Description
96 p. : ill. ; 29 cm.
Subjects
Palliative Care
Culturally Competent Care
Cultural Diversity
Health Services Accessibility
Ethnic Groups
Patient Care Planning
Palliative Treatment
Cancer Pain - prevention & control
Terminal Care
Terminally Ill
Evidence-Based Practice
Healthcare Disparities
Canada
Notes
Produced under the auspices of:
CIHR Cross Cultural Palliative New Emerging Team Sociobehavioural Research Centre, British Columbia Cancer Agency & School of Population & Public Health, University of British Columbia.
Language
English
Material Type
Book
Report
Audience
Professional
Location
Vancouver Library
Call Number
WB310 B433 2009

Copies

c.1 BC Cancer Agency VAN Library Available
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Engaging patients and families in projects, committees and organizational decision making policy

https://bccalibrary.andornot.com/en/permalink/catalog122712
BC Cancer, Patient & Family Engagement. [Vancouver, BC?]: BC Cancer Agency , 2020.
Audience
Professional
  1 read online  
Corporate Author
BC Cancer, Patient & Family Engagement
Place of Publication
[Vancouver, BC?]
Publisher
BC Cancer Agency
Publication Date
2020
Subjects
Patient Participation
Decision Making, Organizational
Caregivers
Professional - Patient Relations
Professional - Family Relations
Culturally Competent Care
Cultural Diversity
Policy
Practice Guideline
Notes
Also available : Engaging patients and families In projects, committees and organizational decision making procedure
Language
English
Material Type
Online
Audience
Professional
Location
Internet
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Engaging patients and families in projects, committees and organizational decision making procedure

https://bccalibrary.andornot.com/en/permalink/catalog122713
BC Cancer, Patient & Family Engagement. [Vancouver, BC?]: BC Cancer Agency , 2020.
Audience
Professional
  1 read online  
Corporate Author
BC Cancer, Patient & Family Engagement
Place of Publication
[Vancouver, BC?]
Publisher
BC Cancer Agency
Publication Date
2020
Subjects
Patient Participation
Decision Making, Organizational
Caregivers
Professional - Patient Relations
Professional - Family Relations
Culturally Competent Care
Cultural Diversity
Practice Guideline
Notes
Also available :
Engaging patients and families in projects, committees and organizational decision making policy
Language
English
Material Type
Online
Audience
Professional
Location
Internet
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From patients who know : a hospital handbook

https://bccalibrary.andornot.com/en/permalink/catalog119928
Openlab, University Health Network. [Toronto, ON]: Openlab, University Health Network , 2016.
Audience
Patient or Public
  1 read online  
Corporate Author
Openlab, University Health Network
Place of Publication
[Toronto, ON]
Publisher
Openlab, University Health Network
Publication Date
2016
Physical Description
87 p.
Subjects
Inpatients - psychology
Aged
Hospitalization
Adaptation, Psychological
Consumer Health Information
Patient Satisfaction
Patient Navigation
Patient Participation
Guidebooks
Patient Education Handout
Notes
"This Handbook is a product of OpenLab's Stuff Patients Want initiative. Stuff Patients Want is a participatory design initiative in which patients come together to share health care experiences they find frustrating. These patients are then armed with the tools (e.g. design, production)they need to bring their practical and inspired solutions to life. Stuff Patients Want is carried out in the Scandinavian participatory design tradition, driven by the idea that the people destined to use a product or service should play a critical role in designing it, and characterized by active collaboration between users and designers throughout the participatory process."
ISBN
9780995281509
Material Type
Book
Online
Audience
Patient or Public
Location
Internet
Website Notes
E-book available in PDF format
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Healing : when a nurse becomes a patient

https://bccalibrary.andornot.com/en/permalink/catalog124352
Brown, Theresa. Chapel Hill, NC: Algonquin Books of Chapel Hill , 2022.
Audience
Patient or Public
Call Number
WP870 B877h 2022
Availability
2 copies, 2 available
Author
Brown, Theresa
Place of Publication
Chapel Hill, NC
Publisher
Algonquin Books of Chapel Hill
Publication Date
2022
Physical Description
258 p. ; 22 cm
Subjects
Breast Neoplasms
Nurses
Patients - psychology
Patient Satisfaction
Quality of Health Care
Personal Narratives
Popular Work
ISBN
9781643750699
Language
English
Material Type
Book
Audience
Patient or Public
Location
Vancouver Library
Kelowna Cancer Info Ctr
Call Number
WP870 B877h 2022

Copies

c.1 BC Cancer Agency KEL Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Library Available
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Health professional and patient interaction

https://bccalibrary.andornot.com/en/permalink/catalog113756
Purtilo, Ruth, Haddad, Amy, Doherty, Regina. [St. Louis, MO]: Elsevier Saunders , 2014. 8th ed.
Audience
Professional
Call Number
W21 P986 2014
Availability
1 copy, 1 available
Author
Purtilo, Ruth
Haddad, Amy
Doherty, Regina
Edition
8th ed.
Place of Publication
[St. Louis, MO]
Publisher
Elsevier Saunders
Publication Date
2014
Physical Description
x, 349 p. : ill. ; 23 cm.
Subjects
Health Personnel - psychology
Professional-Patient Relations
Attitude of Health Personnel
Communication
Social Values
Culturally Competent Care
ISBN
9781455728985
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W21 P986 2014

Copies

c.1 BC Cancer Agency VAN Library Available
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Hiding who I am : the reality of end of life care for LGBT people

https://bccalibrary.andornot.com/en/permalink/catalog120028
Marie Curie. [United Kingdom]: Marie Curie , 2016.
Audience
Professional
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
  1 read online  
Corporate Author
Marie Curie
Place of Publication
[United Kingdom]
Publisher
Marie Curie
Publication Date
2016
Subjects
Terminal Care
Terminally Ill - psychology
Palliative Care
Hospice Care
Patient-Centered Care
Patient Satisfaction
Surveys and Questionnaires
Sexual and Gender Minorities
Health Services for Transgender Persons
Abstract
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
Notes
SOGIE 2SLGBTQIA Collection
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
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Improving Indigenous cancer journeys in BC : a road map

https://bccalibrary.andornot.com/en/permalink/catalog120898
First Nations Health Authority, Metis Nation British Columbia, BC Association of Aboriginal Friendship Centres, BC Cancer Agency. [West Vancouver, BC]: First Nations Health Authority , 2017.
Audience
Patient or Public
  1 read online  

Indigenous cultures and mental health counselling : four directions for integration with counselling psychology

https://bccalibrary.andornot.com/en/permalink/catalog124964
Routledge, Taylor and Francis Group , 2017.
Audience
Professional
  1 read online  
Editor
Stewart, Suzanne L.
Moodley, Roy
Hyatt, Ashley
Publisher
Routledge, Taylor and Francis Group
Publication Date
2017
Series
Proquest Ebook Central
Explorations in mental health series
Subjects
Indigenous People - psychology
Community Mental Health Services - methods
Medicine, Traditional
Culturally Competent Care
Health Services, Indigenous
North America
ISBN
9781317400240
9781138928992
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This title is licensed for one user at a time on BC Cancer network computer. If you are denied access while on a network computer, try again later.
This Proquest title is licensed for ONE BC Cancer staff user at a time. If you are denied access while on a network computer, please try again later.
Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
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Intercultural community engagement tip sheet for Chinese and South Asian populations

https://bccalibrary.andornot.com/en/permalink/catalog121759
British Columbia Ministry of Health Patients as Partners Initiative. [Victoria, BC?]: Province of British Columbia, Ministry of Health , 2019.
Audience
Professional
  1 read online  

Journey mapping in cancer care : patient and provider experiences in receiving and delivering cancer care in British Columbia

https://bccalibrary.andornot.com/en/permalink/catalog121215
BC Cancer Agency, British Columbia Ministry of Health, First Nations Health Authority, BC Patient Safety & Quality Council. [Vancouver, BC?]: BC Patient Safety & Quality Council , 2019.
Audience
Professional
  1 read online  
Corporate Author
BC Cancer Agency
British Columbia Ministry of Health
First Nations Health Authority
BC Patient Safety & Quality Council
Place of Publication
[Vancouver, BC?]
Publisher
BC Patient Safety & Quality Council
Publication Date
2019
Subjects
Patient Navigation
Patient Satisfaction
Neoplasms
Neoplasms - psychology
Health Personnel
Delivery of Health Care, Integrated
Quality of Health Care
Health Services
Health Services, Indigenous
British Columbia
Notes
January 2019
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Website Notes
High-resolution versions of the maps can be
downloaded from BCPSQC.ca
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Kaggutiq : Inuit cancer glossary

https://bccalibrary.andornot.com/en/permalink/catalog123282
Pauktuutit Inuit Women of Canada. [Ottawa, ON]: Pauktuutit Inuit Women of Canada , 2013.
Audience
Patient or Public
Call Number
QZ13 P323 2013
Availability
1 copy, 1 available
Kaggutiq is an glossary of cancer terms in six different languages/dialects: English, Nunavuk, Nunavut, Inuinnaqtun, Inuvialuqtun, Nunatsiavut. The glossary also contains helpful explanations of commonly used terms and procedures.
  2 read online  
Alternate Title
Inuit cancer glossary
Inuit glossary
Corporate Author
Pauktuutit Inuit Women of Canada
Place of Publication
[Ottawa, ON]
Publisher
Pauktuutit Inuit Women of Canada
Publication Date
2013
Physical Description
xiv, 78 p. : ill. ; 22 cm
Subjects
Neoplasms
Inuits
Terminology
Culturally Competent Care
Indigenous Canadians
First Nations
Dictionaries
Abstract
Kaggutiq is an glossary of cancer terms in six different languages/dialects: English, Nunavuk, Nunavut, Inuinnaqtun, Inuvialuqtun, Nunatsiavut. The glossary also contains helpful explanations of commonly used terms and procedures.
ISBN
1894396952
Language
English
Nunavuk
Nunavut
Inuinnaqtun
Inuvialuqtun
Nunatsiavut
Material Type
Book
Online
Audience
Patient or Public
Location
Internet
Vancouver Library REF Dictionaries
Call Number
QZ13 P323 2013
Website Notes
More tools and resources to support patients, cancer survivors, family members and health care professionals available at https://www.pauktuutit.ca/health/cancer/.
Read Online

Copies

c.1 BC Cancer Agency VAN Library REF Available
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Let patients help! : a "patient engagement" handbook-- how doctors, nurses, patients and caregivers can partner for better care

https://bccalibrary.andornot.com/en/permalink/catalog121658
deBronkart, Dave, Sands, Danny. [California]: CreateSpace Independent Publishing Platform , 2013.
Audience
Professional
Call Number
W84.7 D288 2013
Availability
2 copies, 2 available
Author
deBronkart, Dave
Sands, Danny
Place of Publication
[California]
Publisher
CreateSpace Independent Publishing Platform
Publication Date
2013
Physical Description
xx, 78 p. ; 23 cm.
Subjects
Patient-Centered Care
Patient Participation
Patient Satisfaction
Professional - Patient Relations
Cancer Survivors
ISBN
1466306493
9781466306493
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
W84.7 D288 2013

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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LGBTQ cultures : what health care professionals need to know about sexual and gender diversity

https://bccalibrary.andornot.com/en/permalink/catalog120535
Eliason, Michele J., Chinn, Peggy L. Philadelphia, PA: Wolters Kluwer , 2018. 3rd ed.
Audience
Professional
Table of Contents:; Overview and theoretical framework -- What's in a word? Concepts related to sex/gender and sexuality -- The deadly effects of stigma -- Myths and facts about sexual orientation and gender identity -- Developmental transitions -- Cultures within cultures : diversity and LGBTQ co…
  1 read online  
Author
Eliason, Michele J.
Chinn, Peggy L.
Edition
3rd ed.
Place of Publication
Philadelphia, PA
Publisher
Wolters Kluwer
Publication Date
2018
Series
R2 Library
Subjects
Sexual and Gender Minorities
Transgender Persons
Attitude of Health Personnel
Culturally Competent Care
Gender Identity
Social Stigma
Health Equity
Health Services for Transgender Persons
Abstract
Table of Contents:
Overview and theoretical framework -- What's in a word? Concepts related to sex/gender and sexuality -- The deadly effects of stigma -- Myths and facts about sexual orientation and gender identity -- Developmental transitions -- Cultures within cultures : diversity and LGBTQ communities -- The effects of stigma on health -- Substance abuse and mental health -- Physical health disorders -- Provider attitudes and knowledge -- LGBTQ healthcare professionals -- Structural barriers to quality care -- Conclusions and a call to action.
ISBN
1496394607
9781496394606
9781496394613
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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20 records – page 1 of 1.