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15 records – page 1 of 1.

Best patient experience : helping physicians improve care, satisfaction, and scores

https://bccalibrary.andornot.com/en/permalink/catalog120372
Snyder, Bo. Chicago, IL: Health Administration Press , 2016.
Audience
Professional
Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indiv…
  1 read online  
Author
Snyder, Bo
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Clinical coach for nursing excellence

https://bccalibrary.andornot.com/en/permalink/catalog19712
Campbell, Linda, Gilbert, Marcia A, Laustsen, Gary R. Philadelphia, PA: F.A. Davis Company , 2010.
Audience
Professional
  1 read online  
Author
Campbell, Linda
Gilbert, Marcia A
Laustsen, Gary R
Place of Publication
Philadelphia, PA
Publisher
F.A. Davis Company
Publication Date
2010
Series
Davis?s clinical coach series
R2 Library
Subjects
Nursing Process
Clinical Competence
Nurse's Role
Education, Nursing
ISBN
9780803621862
0803621868
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Delivering culturally competent nursing care

https://bccalibrary.andornot.com/en/permalink/catalog122414
Kersey-Matusiak, Gloria. New York, NY: Springer Pub. Co. , 2013.
Audience
Professional
Contents:; Stairway to cultural competency : using the staircase model -- Exploring patient focused cultural assessment models -- Cultural considerations when working with culturally diverse colleagues -- Cultural considerations when the patient?s religious or spiritual needs differ from my own -- …
  1 read online  
Author
Kersey-Matusiak, Gloria
Place of Publication
New York, NY
Publisher
Springer Pub. Co.
Publication Date
2013
Series
EBSCOhost eBook Nursing Collection
Subjects
Nursing Care
Cultural Competency
Clinical Competence
Cultural Diversity
Abstract
Contents:
Stairway to cultural competency : using the staircase model -- Exploring patient focused cultural assessment models -- Cultural considerations when working with culturally diverse colleagues -- Cultural considerations when the patient?s religious or spiritual needs differ from my own -- Cultural considerations when caring for patients with physical, psychological, and intellectual disabilities -- Cultural considerations when caring for patients who speak English as a second language -- Cultural considerations when caring for the patient with a terminal illness -- Cultural considerations when caring for the geographically trans-located patient -- Cultural considerations when working with patients with a sexual orientation that differs from my own -- Cultural considerations when caring for the new immigrant or refugee -- Cultural considerations regarding socio-economic diversity : caring for the poor or uninsured.
ISBN
9780826193810
9780826193827
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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From patients who know : a hospital handbook

https://bccalibrary.andornot.com/en/permalink/catalog119928
Openlab, University Health Network. [Toronto, ON]: Openlab, University Health Network , 2016.
Audience
Patient or Public
  1 read online  
Corporate Author
Openlab, University Health Network
Place of Publication
[Toronto, ON]
Publisher
Openlab, University Health Network
Publication Date
2016
Physical Description
87 p.
Subjects
Inpatients - psychology
Aged
Hospitalization
Adaptation, Psychological
Consumer Health Information
Patient Satisfaction
Patient Navigation
Patient Participation
Guidebooks
Patient Education Handout
Notes
"This Handbook is a product of OpenLab's Stuff Patients Want initiative. Stuff Patients Want is a participatory design initiative in which patients come together to share health care experiences they find frustrating. These patients are then armed with the tools (e.g. design, production)they need to bring their practical and inspired solutions to life. Stuff Patients Want is carried out in the Scandinavian participatory design tradition, driven by the idea that the people destined to use a product or service should play a critical role in designing it, and characterized by active collaboration between users and designers throughout the participatory process."
ISBN
9780995281509
Material Type
Book
Online
Audience
Patient or Public
Location
Internet
Website Notes
E-book available in PDF format
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Hiding who I am : the reality of end of life care for LGBT people

https://bccalibrary.andornot.com/en/permalink/catalog120028
Marie Curie. [United Kingdom]: Marie Curie , 2016.
Audience
Professional
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
  1 read online  
Corporate Author
Marie Curie
Place of Publication
[United Kingdom]
Publisher
Marie Curie
Publication Date
2016
Subjects
Terminal Care
Terminally Ill - psychology
Palliative Care
Hospice Care
Patient-Centered Care
Patient Satisfaction
Surveys and Questionnaires
Sexual and Gender Minorities
Health Services for Transgender Persons
Abstract
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
Notes
SOGIE 2SLGBTQIA Collection
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
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Johns Hopkins nursing professional practice model : strategies to advance nursing excellence

https://bccalibrary.andornot.com/en/permalink/catalog120531
Dang, Deborah, Rohde, Judith, Suflita, Jeannette. Indianapolis, IN: Sigma Theta Tau International , 2017.
Audience
Professional
Table of contents:; Foundations of patient care -- Patient- and family-centered care at the Johns Hopkins hospital -- Competencies, lessons learned, and recommendations -- Empowerment through shared governance -- Shared governance in a professional practice environment -- Shared governance : compet…
  1 read online  
Author
Dang, Deborah
Rohde, Judith
Suflita, Jeannette
Place of Publication
Indianapolis, IN
Publisher
Sigma Theta Tau International
Publication Date
2017
Series
R2 Library
Subjects
Models, Nursing
Clinical Competence
Abstract
Table of contents:
Foundations of patient care -- Patient- and family-centered care at the Johns Hopkins hospital -- Competencies, lessons learned, and recommendations -- Empowerment through shared governance -- Shared governance in a professional practice environment -- Shared governance : competencies, lessons learned, and recommendations -- Foundations of nursing excellence -- Excellence in nursing practice at the johns hopkins hospital -- We excel : competencies, lessons learned, and recommendations -- The influence of inquiry and interprofessional collaboration in nursing -- Inquiry and interprofessional collaboration in practice -- We influence : competencies, lessons learned, and recommendations.
ISBN
1938835301
9781938835308
9781938835322
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Journey mapping in cancer care : patient and provider experiences in receiving and delivering cancer care in British Columbia

https://bccalibrary.andornot.com/en/permalink/catalog121215
BC Cancer Agency, British Columbia Ministry of Health, First Nations Health Authority, BC Patient Safety & Quality Council. [Vancouver, BC?]: BC Patient Safety & Quality Council , 2019.
Audience
Professional
  1 read online  
Corporate Author
BC Cancer Agency
British Columbia Ministry of Health
First Nations Health Authority
BC Patient Safety & Quality Council
Place of Publication
[Vancouver, BC?]
Publisher
BC Patient Safety & Quality Council
Publication Date
2019
Subjects
Patient Navigation
Patient Satisfaction
Neoplasms
Neoplasms - psychology
Health Personnel
Delivery of Health Care, Integrated
Quality of Health Care
Health Services
Health Services, Indigenous
British Columbia
Notes
January 2019
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
Website Notes
High-resolution versions of the maps can be
downloaded from BCPSQC.ca
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Living with cancer : a report on the patient experience

https://bccalibrary.andornot.com/en/permalink/catalog121192
Canadian Partnership Against Cancer. [Toronto, ON]: Canadian Partnership Against Cancer , 2018.
Audience
Professional
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from…
  2 read online  
Corporate Author
Canadian Partnership Against Cancer
Place of Publication
[Toronto, ON]
Publisher
Canadian Partnership Against Cancer
Publication Date
2018
Physical Description
50 p.
Series
System performance reports
Subjects
Neoplasms
Neoplasms - psychology
Patient Satisfaction
Patient Navigation
Cancer Survivors
Adaptation, Psychological
Uncertainty
Integrative Oncology
Health Services Accessibility
Delivery of Health Care, Integrated
Continuity of Care
Quality of Health Care
Statistics
Canada
Abstract
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from multiple sources, including Patient Reported Outcomes partners, the Ambulatory Oncology Patient Satisfaction Survey, and initial results from the first Canada-wide study of cancer survivors on the experience of 13,000 Canadians with cancer. - website
Notes
January 2018
ISBN
9781988000343
9781988000350
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
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No one overlooked : experiences of BME people affected by cancer

https://bccalibrary.andornot.com/en/permalink/catalog120017
Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016].
Audience
Professional
Report exploring the experiences of the Black, Minority and Ethnic communities affected by cancer.
  1 read online  
Alternate Title
No one overlooked : experiences of black minority ethnic people affected by cancer
Corporate Author
Macmillan Cancer Support
Place of Publication
[United Kingdom]
Publisher
Macmillan Cancer Support
Publication Date
[2016]
Subjects
Neoplasms
Minority Groups
Minority Health
Health Services Accessibility
Healthcare Disparities
Patient Satisfaction
Health Care Surveys
Abstract
Report exploring the experiences of the Black, Minority and Ethnic communities affected by cancer.
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
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No one overlooked : experiences of LGBT people affected by cancer

https://bccalibrary.andornot.com/en/permalink/catalog120016
Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016].
Audience
Professional
Report exploring the experiences of members of the Lesbian, Gay, Bisexual, Transgender communities affected by cancer.
  1 read online  
Corporate Author
Macmillan Cancer Support
Place of Publication
[United Kingdom]
Publisher
Macmillan Cancer Support
Publication Date
[2016]
Subjects
Neoplasms
Health Services Accessibility
Healthcare Disparities
Patient Satisfaction
Health Care Surveys
Health Services for Transgender Persons
Sexual and Gender Minorities
Abstract
Report exploring the experiences of members of the Lesbian, Gay, Bisexual, Transgender communities affected by cancer.
Notes
SOGIE 2SLGBTQIA Collection
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
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No one overlooked : experiences of older people affected by cancer

https://bccalibrary.andornot.com/en/permalink/catalog120013
Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016].
Audience
Professional
Report exploring the experiences of older people affected by cancer.
  1 read online  
Corporate Author
Macmillan Cancer Support
Place of Publication
[United Kingdom]
Publisher
Macmillan Cancer Support
Publication Date
[2016]
Subjects
Neoplasms
Aged
Health Services for the Aged
Health Services Accessibility
Attitude to Health
Patient Satisfaction
Health Care Surveys
Abstract
Report exploring the experiences of older people affected by cancer.
Language
English
Material Type
Report
Online
Audience
Professional
Location
Internet
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Oxford textbook of communication in oncology and palliative care

https://bccalibrary.andornot.com/en/permalink/catalog120464
New York, NY: Oxford University Press , 2017. 2nd rev. ed.
Audience
Professional
Table of Contents:; Section A -- Introduction to communication studies in cancer and palliative medicine; Section B -- A core curriculum for communication skills training for oncology and palliative care; Section C -- Nursing; Section D -- A specialty curriculum for oncology; Section E -- Communica…
  1 read online  
Alternate Title
Textbook of communication in oncology and palliative care
Editor
Kissane, David W.
Bultz, Barry D.
Butow, Phyllis N.
Edition
2nd rev. ed.
Place of Publication
New York, NY
Publisher
Oxford University Press
Publication Date
2017
Series
EBSCOhost eBook
Oxford textbooks in palliative medicine
Subjects
Communication
Neoplasms - psychology
Clinical Competence
Professional - Family Relations
Professional - Patient Relations
Palliative Care - psychology
Patient Education as Topic
Abstract
Table of Contents:
Section A -- Introduction to communication studies in cancer and palliative medicine
Section B -- A core curriculum for communication skills training for oncology and palliative care
Section C -- Nursing
Section D -- A specialty curriculum for oncology
Section E -- Communication issues across the disciplines
Section F -- Education and international initiatives in communication training
Section F -- Research in cancer communication
ISBN
9780198736134
9780191054815
9780191054822
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Palliative care : core skills and clinical competencies

https://bccalibrary.andornot.com/en/permalink/catalog19887
Emanuel, Linda L, Librach, S. Lawrence. Philadelphia, PA: Saunders , 2011. 2nd ed.
Audience
Professional
Call Number
WB310 P167 2011
Availability
1 copy, 1 available
  1 read online  
Author
Emanuel, Linda L
Librach, S. Lawrence
Edition
2nd ed.
Place of Publication
Philadelphia, PA
Publisher
Saunders
Publication Date
2011
Physical Description
xxviii, 724 p. : ill. ; 23 cm.
Series
Expert Consult
R2 Library
Subjects
Palliative Care
Clinical Competence
Hospice Care
ISBN
9781437716191
1437716199
Language
English
Material Type
Book
Ebook
Audience
Professional
Location
Vancouver Library
Internet
Call Number
WB310 P167 2011
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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Copies

c.1 BC Cancer Agency VAN Library Available
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Patient experiences with ambulatory cancer care in British Columbia, 2005/06

https://bccalibrary.andornot.com/en/permalink/catalog17560
Watson, Diane E, Peterson, Sandra, Mooney, Dawn. [Vancouver, BC?]: UBC Centre for Health Services and Policy Research , 2007.
Audience
Professional
  1 read online  

Synthesizing evidence from narrative, text and opinion

https://bccalibrary.andornot.com/en/permalink/catalog120576
Jordan, Zoe, Konno, Rie, Mu, Pei Fan. Philadelphia, PA: Lippincott Williams & Wilkins , 2011.
Audience
Professional
  1 read online  
Author
Jordan, Zoe
Konno, Rie
Mu, Pei Fan
Corporate Author
Joanna Briggs Institute
Place of Publication
Philadelphia, PA
Publisher
Lippincott Williams & Wilkins
Publication Date
2011
Series
Synthesis science in healthcare series
Ovid
Subjects
Evidence-Based Practice
Clinical Decision-Making
Meta-Analysis as Topic
Health Knowledge, Attitudes, Practice
Clinical Competence
ISBN
9781451163858
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
This title is licensed for users on BCCA-network computers.
Remote access is available using the Ovid ID/PW information posted on the Library Links page on Offsite Access
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15 records – page 1 of 1.