Search Results - BC Cancer Agency Library

Best patient experience : helping physicians improve care, satisfaction, and scores

https://bccalibrary.andornot.com/en/permalink/catalog120372

Snyder, Bo. Chicago, IL: Health Administration Press , 2016.

Audience: Professional

Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indiv…

1 read online

Author: Snyder, Bo

Place of Publication: Chicago, IL

Publisher: Health Administration Press

Publication Date: 2016

Series: R2 Library; ACHE management series

Subjects: Patient Satisfaction; Physician-Patient Relations; Quality of Health Care; Work Engagement; Work Performance; Quality Improvement

Abstract: Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.

ISBN: 1567937381; 9781567937381; 9781567938098

Language: English

Material Type: Ebook

Audience: Professional

Location: Internet

Website Notes: This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Read Online

https://login.bccancer.idm.oclc.org/login?url=https://www.r2library.com/Resource/Title/1567937381

Changing patient behavior : improving outcomes in health and disease management

https://bccalibrary.andornot.com/en/permalink/catalog14778

San Francisco, CA: Jossey-Bass , 2001.

Audience: Professional

Call Number: W 84 C456 2001

Availability: 1 copy, 1 available

Editor: Patterson, Richard

Place of Publication: San Francisco, CA

Publisher: Jossey-Bass

Publication Date: 2001

Physical Description: xxii, 238 p. : ill. ; 24 cm.

Subjects: Outcome Assessment (Health Care); Behavior Therapy; Disease Management; Health Behavior; Patient Acceptance of Health Care; Practice Guideline; Motivation

ISBN: 0787952796

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: W 84 C456 2001

Copies

c.1 BC Cancer Agency VAN Library

Available

Clear leadership : sustaining real collaboration and paratnership at work

https://bccalibrary.andornot.com/en/permalink/catalog123186

Bushe, Gervase R. [Boston, MA]: Davies-Black , 2010. Rev. ed.

Audience: Professional

Call Number: WX159 B978 2010

Availability: 1 copy, 1 available

This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboratio…

Author: Bushe, Gervase R.

Edition: Rev. ed.

Place of Publication: [Boston, MA]

Publisher: Davies-Black

Publication Date: 2010

Physical Description: xiii, 296 p. : ill. ; 23 cm.

Subjects: Leadership; Partnership; Communication; Work Engagement; Organizational Innovation

Abstract: This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboration. The book includes 23 skill-building exercises as well as personal stories and examples.

ISBN: 9780891063827

Language: English

Material Type: Book

Audience: Professional

Location: Kelowna Library

Call Number: WX159 B978 2010

Copies

c.1 BC Cancer Agency KEL Library

Available

Design to engage : how to create and facilitate a great learning experience for any group

https://bccalibrary.andornot.com/en/permalink/catalog122868

Cougler Blom, Beth. [Victoria, BC?]: Friesen Press , 2021.

Audience: Professional

Call Number: WA590 C854 2021

Availability: 3 copies, 3 available

Summary: "Design to Engage is a "how to" book that will help people become effective designers and facilitators of learning events. Anyone who works in a community organization, a corporation, a government, a healthcare environment, or otherwise finds themselves facilitating a workshop or course wi…

Author: Cougler Blom, Beth

Place of Publication: [Victoria, BC?]

Publisher: Friesen Press

Publication Date: 2021

Physical Description: 243 p. ; 26 cm.

Subjects: Learning; Work Engagement; Teaching - methods; Stakeholder Participation; Patient Participation - methods

Abstract: Summary: "Design to Engage is a "how to" book that will help people become effective designers and facilitators of learning events. Anyone who works in a community organization, a corporation, a government, a healthcare environment, or otherwise finds themselves facilitating a workshop or course will find priceless advice in this book to help them create engaging and interactive learning experiences."- Provided by publisher

ISBN: 9781525572883

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: WA590 C854 2021

Copies

c.1 BC Cancer Agency VAN Library			Available
c.2 BC Cancer Agency VAN Library			Available
c1 BC Cancer Agency VIC Library			Available

Drive : the surprising truth about what motivates us

https://bccalibrary.andornot.com/en/permalink/catalog114684

Pink, Daniel H. New York, NY: Riverhead Books , 2009.

Audience: Professional; Patient or Public

Call Number: BF503 P655 2009

Availability: 1 copy, 1 available

Author: Pink, Daniel H.

Place of Publication: New York, NY

Publisher: Riverhead Books

Publication Date: 2009

Physical Description: x, 270 p. : ill. ; 23 cm.

Subjects: Work Performance; Personnel Management; Organizational Culture; Psychology, Industrial; Psychology, Social; Personal Satisfaction; Motivation; Reward

ISBN: 9781594484803

Language: English

Material Type: Book

Audience: Professional; Patient or Public

Location: Vancouver Library

Call Number: BF503 P655 2009

Copies

c.1 BC Cancer Agency VAN Library

Available

Enhancing adult motivation to learn : a guide to improving instruction and increasing learner achievement

https://bccalibrary.andornot.com/en/permalink/catalog1730

Wlodkowski, Raymond J. San Francisco, CA: Jossey-Bass Publishers , 1993.

Audience: Professional

Call Number: LC5219 W836 1993

Availability: 1 copy, 1 available

Author: Wlodkowski, Raymond J

Place of Publication: San Francisco, CA

Publisher: Jossey-Bass Publishers

Publication Date: 1993

Physical Description: xx, 314 p. : ill. ; 23 cm.

Series: Jossey-Bass higher education series; Jossey-Bass management series

Subjects: Education; Adult - psychology; Learning; Teaching; Motivation

ISBN: 1555425259

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: LC5219 W836 1993

Copies

c.1 BC Cancer Agency VAN Library

Available

Every manager's desk reference

https://bccalibrary.andornot.com/en/permalink/catalog123190

Indianapolis, IN: Alpha Books , 2002.

Audience: Professional

Call Number: WX159 E93 2002

Availability: 1 copy, 1 available

Contents:; Stress management -- Time management --Getting organized -- Motivating people --Leadership --Organizational management basics -- Hiring employees -- Conducting a job interview -- Improving employee performance and development -- Conducting performance appraisals -- Effective business pre…

Editor: Anderson, Carol R.

Place of Publication: Indianapolis, IN

Publisher: Alpha Books

Publication Date: 2002

Physical Description: xi, 1331 p. : ill. ; 23 cm.

Subjects: Leadership; Organizational Objectives; Personnel Management; Communication; Work Engagement; Handbook

Abstract: Contents:; Stress management -- Time management --Getting organized -- Motivating people --Leadership --Organizational management basics -- Hiring employees -- Conducting a job interview -- Improving employee performance and development -- Conducting performance appraisals -- Effective business presentations -- Creating effective visuals -- Running effective meetings -- Business writing -- Problem-solving and decision-making -- Project management -- Customer service.