Author

Buckman, Robert

Place of Publication

Baltimore, MD

Publisher

Johns Hopkins University Press

Publication Date

2010

Physical Description

xiii, 143 p. ; 24 cm.

Subjects

Physician-Patient Relations

Truth Disclosure

Communication

Physician's Role - psychology

Abstract

Some "can’t go wrong" tips

Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol

Managing conflict and escalation : the HARD protocol

Giving information effectively : the SAFER protocol

Requesting autopsy or organ donation

Conclusion : putting it all together and making a difference in communication.

ISBN

9780801895579

080189557X

Language

English

Material Type

Book

DVD

Audience

Professional

Location

Vancouver Library

Surrey Library

Kelowna Library

Victoria Library

Abbotsford Library

Call Number

W62 B925p 2010

Copies

Author

Reynolds, Garr

Edition

2nd ed.

Place of Publication

Berkeley, CA

Publisher

New Riders

Publication Date

2012

Physical Description

ix, 296 p. : ill. ; 24 cm.

Series

Voices that matter

Subjects

Communication

Planning Techniques

Computer-Aided Design

Computer Graphics

Multimedia

Microsoft PowerPoint

Writing

Software

ISBN

9780321811981

0321811984

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

HF5718 R463 2012

Copies

Alternate Title

Speaking up without freaking out : fifty techniques for confident and compelling presenting

Author

Abrahams, Matt

Edition

3rd ed.

Place of Publication

Dubuque, IA

Publisher

Kendall Hunt Publishing Company

Publication Date

[2016]

Physical Description

xi, 164 p. : ill. ; 19 cm.

Subjects

Speech

Public Speaking

Anxiety - prevention & control

Communication

Professionalism

ISBN

9781465290472

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

PN4121 A159 2016

Copies

Author

Tamparo, Carol

Lindh, Wilburta

Edition

4th ed.

Place of Publication

[Boston, MA]

Publisher

Delmar Cengage Learning

Publication Date

2017

Series

R2 Library

Subjects

Allied Health Personnel

Communication

Professional - Patient Relations

Helping Behavior

Abstract

Table of Contents:

Therapeutic communication -- Multicultural therapeutic communication -- Therapeutic communication in complementary medicine -- The helping interview -- The therapeutic response across the life span -- The therapeutic response to angry, aggressive, abused or abusive clients -- The therapeutic response to depressed and/or suicidal clients -- The therapeutic response to client with substance-related and addictive disorders -- The therapeutic response to clients with life-altering illness -- The therapeutic response to clients experiencing loss, grief, dying and death.

ISBN

305574613

9781305574618

9781305856523

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

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