Editor

Gerteis, Margaret

Edgman-Levitan, Susan

Daley, Jennifer

Place of Publication

New York, NY

Publisher

Jossey-Bass

John Wiley & Sons, Inc.

Publication Date

1993

Physical Description

xxix, 317 p. ; 23 cm.

Series

Jossey Bass health series

Subjects

Patient-Centered Care

Patient Care Planning

Patient Satisfaction

Professional - Patient Relations

ISBN

9780787962203

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

W 84.7 T531t 1993

Copies

Author

Richards, Christina

Barrett, James

Place of Publication

New York, NY

Publisher

Cambridge University Press

Publication Date

2021

Physical Description

ix, 123 p. ; 24 cm.

Subjects

Transgender Persons - psychology

Sexual and Gender Minorities - psychology

Mental Health Services

Health Services for Transgender Persons

ISBN

9781108703024

Material Type

Book

Status

Processing

Audience

Professional

Location

Victoria Library

Vancouver Library

Call Number

WA300 R514 2021

Copies

Author

Kenney, Charles

Place of Publication

Boca Raton, Fla.

Publisher

CRC Press

Publication Date

2011

Physical Description

xxii, 223 p. : ill. ; 24 cm.

Subjects

Health facility administration

Cost Control - methods

Delivery of Health Care - organization & administration

Efficiency, Organizational

Patient Satisfaction

Quality Assurance, Health Care - methods

Washington

ISBN

9781563273759

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Kelowna Library

Call Number

WX150 K36 2011

Copies

Author

Boslaugh, Sarah

Place of Publication

Santa Barbara, CA

Publisher

Greenwood

Publication Date

2018

Series

EBSCOhost eBook Nursing Collection

Health and medical issues today

Subjects

Sexual and Gender Minorities

Transgender Persons

Culturally Competent Care

Gender Identity

Health Equity

Health Services for Transgender Persons

ISBN

9781440858871

9781440858888.

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

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Editor

Ziebland, Sue

Coulter, Angela

Calabrese, Joseph D.

Place of Publication

Oxford, UK

Publisher

Oxford University Press

Publication Date

2013

Physical Description

x, 169 p. : ill. ; 24 cm.

Subjects

Quality Assurance, Health Care - methods

Health Care Surveys - methods

Patient Satisfaction

Patient Acceptance of Health Care

Abstract

Table of Contents:

Understanding the experience of illness and treatment -- Ethnographic approaches to health experiences research -- Observing interactions as an approach to understanding patients' experiences -- Narrative Interviewing -- Using focus groups to understand experiences of health and illness -- Story-gathering : collecting and analysing spontaneously-shared stories as research data -- Patient reported outcomes -- Patient experience surveys -- Using the internet as a source of information about patients' experiences -- Systematic review and synthesis of qualitative research -- Harnessing patients' awareness of adverse reactions to the drugs they take -- Engagement and inclusivity in researching patients' experiences -- Participatory action research : using experience-based co-design to improve the quality of healthcare services -- Understanding and using health experiences : the policy landscape.

ISBN

9780199665372

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

W84.41 U55 2013

Copies