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Delivering timely service and evidence-informed resources to people in BC and the Yukon facing cancer and those involved in oncology care or research.

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7 records – page 1 of 1.

Best patient experience : helping physicians improve care, satisfaction, and scores

https://bccalibrary.andornot.com/en/permalink/catalog120372
Snyder, Bo. Chicago, IL: Health Administration Press , 2016.
Audience
Professional
Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indiv…
  1 read online  
Author
Snyder, Bo
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This title is licensed for one user at a time on BCCA-network computers. If you are denied access while on a network computer, try again later.
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Clear leadership : sustaining real collaboration and paratnership at work

https://bccalibrary.andornot.com/en/permalink/catalog123186
Bushe, Gervase R. Boston, MA: Davies-Black , 2010. Rev. ed.
Audience
Professional
Call Number
WX159 B978 2010
Availability
1 copy, 1 available
This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboratio…
Author
Bushe, Gervase R.
Edition
Rev. ed.
Place of Publication
Boston, MA
Publisher
Davies-Black
Publication Date
2010
Physical Description
xiii, 296 p. : ill. ; 23 cm.
Subjects
Leadership
Partnership
Communication
Work Engagement
Organizational Innovation
Abstract
This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboration. The book includes 23 skill-building exercises as well as personal stories and examples.
ISBN
9780891063827
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
WX159 B978 2010

Copies

c.1 BC Cancer Agency KEL Library Available
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Coaching for engagement : achieving results through powerful conversations

https://bccalibrary.andornot.com/en/permalink/catalog121750
Hancox, Bob, Hunter, Russell, Boudreau, Kristann. Vancouver, BC: Tekara Organizational Effectiveness Inc. , 2010.
Audience
Professional
Call Number
WX159 H235 2010
Availability
1 copy, 1 available
Author
Hancox, Bob
Hunter, Russell
Boudreau, Kristann
Place of Publication
Vancouver, BC
Publisher
Tekara Organizational Effectiveness Inc.
Publication Date
2010
Physical Description
205 p. : ill. ; 23 cm.
Subjects
Work Engagement
Mentoring
Organizational Innovation
Leadership
Personnel Management
ISBN
9780986700507
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WX159 H235 2010

Copies

c.1 BC Cancer Agency VAN Library Available
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Design to engage : how to create and facilitate a great learning experience for any group

https://bccalibrary.andornot.com/en/permalink/catalog122868
Cougler Blom, Beth. Victoria, BC: Friesen Press , 2021.
Audience
Professional
Call Number
WA590 C854 2021
Availability
3 copies, 3 available
Summary: "Design to Engage is a "how to" book that will help people become effective designers and facilitators of learning events. Anyone who works in a community organization, a corporation, a government, a healthcare environment, or otherwise finds themselves facilitating a workshop or course wi…
Author
Cougler Blom, Beth
Place of Publication
Victoria, BC
Publisher
Friesen Press
Publication Date
2021
Physical Description
243 p. ; 26 cm.
Subjects
Learning
Work Engagement
Teaching - methods
Stakeholder Participation
Patient Participation - methods
Abstract
Summary: "Design to Engage is a "how to" book that will help people become effective designers and facilitators of learning events. Anyone who works in a community organization, a corporation, a government, a healthcare environment, or otherwise finds themselves facilitating a workshop or course will find priceless advice in this book to help them create engaging and interactive learning experiences."- Provided by publisher
ISBN
9781525572883
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WA590 C854 2021

Copies

c.1 BC Cancer Agency VAN Library Available
c.2 BC Cancer Agency VAN Library Available
c1 BC Cancer Agency VIC Library Available
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Every manager's desk reference

https://bccalibrary.andornot.com/en/permalink/catalog123190
Indianapolis, IN: Alpha Books , 2002.
Audience
Professional
Call Number
WX159 E93 2002
Availability
1 copy, 1 available
Contents:; Stress management -- Time management --Getting organized -- Motivating people --Leadership --Organizational management basics -- Hiring employees -- Conducting a job interview -- Improving employee performance and development -- Conducting performance appraisals -- Effective business pre…
Editor
Anderson, Carol R.
Place of Publication
Indianapolis, IN
Publisher
Alpha Books
Publication Date
2002
Physical Description
xi, 1331 p. : ill. ; 23 cm.
Subjects
Leadership
Organizational Objectives
Personnel Management
Communication
Work Engagement
Handbook
Abstract
Contents:
Stress management -- Time management --Getting organized -- Motivating people --Leadership --Organizational management basics -- Hiring employees -- Conducting a job interview -- Improving employee performance and development -- Conducting performance appraisals -- Effective business presentations -- Creating effective visuals -- Running effective meetings -- Business writing -- Problem-solving and decision-making -- Project management -- Customer service.
ISBN
0028642686
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
WX159 E93 2002

Copies

c.1 BC Cancer Agency KEL Library Available
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Find your why : a practical guide for discovering purpose for you or your team

https://bccalibrary.andornot.com/en/permalink/catalog122754
Sinek, Simon. New York, NY: Portfolio Penguin , 2017.
Audience
Professional
Call Number
WX159 S616 2017
Availability
1 copy, 1 available
  1 image  
Author
Sinek, Simon
Place of Publication
New York, NY
Publisher
Portfolio Penguin
Publication Date
2017
Physical Description
xii, 242 pages : ill. ; 24 cm
Subjects
Leadership
Attitude
Optimism
Work Engagement
ISBN
9780143111726
Language
English
Material Type
Book
Audience
Professional
Location
Surrey Library
Call Number
WX159 S616 2017
Images

Copies

c.1 BC Cancer Agency SUR Library Available
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Harvard Business Review on managing yourself

https://bccalibrary.andornot.com/en/permalink/catalog121742
Harvard Business Review. Boston, Ma.: Harvard Business School Publishing , 2010.
Audience
Professional
Call Number
WX150 H339m 2010
Availability
1 copy, 1 available
Alternate Title
Managing yourself
Corporate Author
Harvard Business Review
Place of Publication
Boston, Ma.
Publisher
Harvard Business School Publishing
Publication Date
2010
Physical Description
v, 198 p. ; 21 cm.
Series
Harvard Business Review on
Subjects
Work Engagement
Time Management - psychology
Work-Life Balance
Leadership
ISBN
9781422157992
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WX150 H339m 2010

Copies

c.1 BC Cancer Agency VAN Library Available
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7 records – page 1 of 1.