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Delivering timely service and evidence-informed resources to people in BC and the Yukon facing cancer and those involved in oncology care or research.

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2 records – page 1 of 1.

Best patient experience : helping physicians improve care, satisfaction, and scores

https://bccalibrary.andornot.com/en/permalink/catalog120372
Snyder, Bo. Chicago, IL: Health Administration Press , 2016.
Audience
Professional
Table of Contents:; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indiv…
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Author
Snyder, Bo
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This title is licensed for one user at a time on BCCA-network computers. If you are denied access while on a network computer, try again later.
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Drive : the surprising truth about what motivates us

https://bccalibrary.andornot.com/en/permalink/catalog114684
Pink, Daniel H. New York, NY: Riverhead Books , 2009.
Audience
Professional
Call Number
BF503 P655 2009
Availability
1 copy, 1 available
Author
Pink, Daniel H.
Place of Publication
New York, NY
Publisher
Riverhead Books
Publication Date
2009
Physical Description
x, 270 p. : ill. ; 23 cm.
Subjects
Work Performance
Personnel Management
Organizational Culture
Psychology, Industrial
Psychology, Social
Personal Satisfaction
Motivation
Reward
ISBN
9781594484803
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
BF503 P655 2009

Copies

c.1 BC Cancer Agency VAN Library Available
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