Search Results - BC Cancer Agency Library

Toyota kata : managing people for improvement, adaptiveness, and superior results

https://bccalibrary.andornot.com/en/permalink/catalog20744

Rother, Mike. New York, NY: McGraw-Hill , 2010.

Audience: Professional

Call Number: WX150 R685 2010

Availability: 1 copy, 1 available

Author: Rother, Mike

Place of Publication: New York, NY

Publisher: McGraw-Hill

Publication Date: 2010

Physical Description: xx, 306 p. : ill ; 24 cm.

Subjects: Total Quality Management; Personnel Management; Efficiency, Organizational; Organizational Innovation; Quality Improvement; United States

ISBN: 9780071635233; 0071635238

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: WX150 R685 2010

Copies

c.1 BC Cancer Agency VAN Library

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Creating a lean culture : tools to sustain lean conversions

https://bccalibrary.andornot.com/en/permalink/catalog124334

Mann, David. Boca Raton, FL: CRC Press , 2015. 3rd ed.

Audience: Professional

Call Number: WX150 M281 2016

Availability: 1 copy, 0 available

Author: Mann, David

Edition: 3rd ed.

Place of Publication: Boca Raton, FL

Publisher: CRC Press

Publication Date: 2015

Physical Description: xxxi, 367 p. :ill. ; 25 cm.

Subjects: Total Quality Management; Efficiency, Organizational; Personnel Management; Organizational Culture; Organizational Innovation; Quality Improvement

ISBN: 9781482243239

Language: English

Material Type: Book

Audience: Professional

Location: Victoria Library

Call Number: WX150 M281 2016

Copies

c.1 BC Cancer Agency VIC Library

On Loan, due Thursday, September 28, 2023

Creating a lean culture : tools to sustain lean conversions

https://bccalibrary.andornot.com/en/permalink/catalog20737

Mann, David. New York, NY: Productivity Press , 2010. 2nd ed.

Audience: Professional

Call Number: WX150 M281 2012

Availability: 1 copy, 1 available

Author: Mann, David

Edition: 2nd ed.

Place of Publication: New York, NY

Publisher: Productivity Press

Publication Date: 2010

Physical Description: xx, 296 p. : ill. ; 26 cm.

Subjects: Total Quality Management; Efficiency, Organizational; Personnel Management; Organizational Culture; Organizational Innovation; Quality Improvement

ISBN: 9781439811412

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: WX150 M281 2012

Copies

c.1 BC Cancer Agency VAN Library

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Clear leadership : sustaining real collaboration and paratnership at work

https://bccalibrary.andornot.com/en/permalink/catalog123186

Bushe, Gervase R. [Boston, MA]: Davies-Black , 2010. Rev. ed.

Audience: Professional

Call Number: WX159 B978 2010

Availability: 1 copy, 1 available

This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboratio…

Author: Bushe, Gervase R.

Edition: Rev. ed.

Place of Publication: [Boston, MA]

Publisher: Davies-Black

Publication Date: 2010

Physical Description: xiii, 296 p. : ill. ; 23 cm.

Subjects: Leadership; Partnership; Communication; Work Engagement; Organizational Innovation

Abstract: This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboration. The book includes 23 skill-building exercises as well as personal stories and examples.

ISBN: 9780891063827

Language: English

Material Type: Book

Audience: Professional

Location: Kelowna Library

Call Number: WX159 B978 2010

Copies

c.1 BC Cancer Agency KEL Library

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Toyota way to continous improvement : linking strategy and operational excellence to achieve superior performance

https://bccalibrary.andornot.com/en/permalink/catalog20743

Liker, Jeffrey, Franz, James K. New York, NY: McGraw-Hill , 2011.

Audience: Professional

Call Number: WX150 L727 2011

Availability: 1 copy, 1 available

Author: Liker, Jeffrey; Franz, James K

Place of Publication: New York, NY

Publisher: McGraw-Hill

Publication Date: 2011

Physical Description: xxvii, 450 p. : ill. ; 24 cm.

Subjects: Total Quality Management; Efficiency, Organizational; Personnel Management; Organizational Innovation; Quality Improvement; United States

ISBN: 9780071477468; 0071477462

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: WX150 L727 2011

Copies

c.1 BC Cancer Agency VAN Library

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Patients come second : leading change by changing the way you lead

https://bccalibrary.andornot.com/en/permalink/catalog113937

Berrett, Britt, Spiegelman, Paul. New York, NY: An Inc. Original , 2013.

Audience: Professional

Call Number: WX159 B47 2013

Availability: 1 copy, 1 available

Author: Berrett, Britt; Spiegelman, Paul

Place of Publication: New York, NY

Publisher: An Inc. Original

Publication Date: 2013

Physical Description: 200 p. ; 23 cm.

Subjects: Health Services Administration; Personnel Administration, Hospital; Personnel Management; Job Satisfaction; Attitude of Health Personnel; Delivery of Health Care; Leadership; Employee Incentive Plans; Organizational Innovation; Patient-Centered Care; Staff Development; Quality of Health Care

ISBN: 9780988842809

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: WX159 B47 2013

Copies

c.1 BC Cancer Agency VAN Library

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Facilitator's guide to participatory decision-making

https://bccalibrary.andornot.com/en/permalink/catalog124372

Kaner, Sam, Lind, Lenny. San Francisco, CA: Jossey-Bass: A Wiley Company , 2014. 3rd ed.

Audience: Professional

Call Number: HD30.23 K275 2014

Availability: 1 copy, 1 available

Author: Kaner, Sam; Lind, Lenny

Edition: 3rd ed.

Place of Publication: San Francisco, CA

Publisher: Jossey-Bass: A Wiley Company

Publication Date: 2014

Physical Description: xxix, 401 p. : ill. ; 28 cm.

Series: Jossey-Bass business & management series

Subjects: Decision Making - organization & administration; Organizational Innovation; Employee Incentive Plans; Personnel Management; Cooperative behavior; Group Processes; Consensus; Handbooks

ISBN: 9781118404959

Language: English

Material Type: Book

Audience: Professional

Location: Victoria Library

Call Number: HD30.23 K275 2014

Copies

c.1 BC Cancer Agency VIC Library

Available

Five languages of appreciation in the workplace : empowering organizations by encouraging people

https://bccalibrary.andornot.com/en/permalink/catalog124361

Chapman, Gary, White, Paul. Chicago, IL: Northfield Publishing , 2011.

Audience: Professional

Call Number: WX159 C466 2011

Availability: 1 copy, 1 available

Author: Chapman, Gary; White, Paul

Place of Publication: Chicago, IL

Publisher: Northfield Publishing

Publication Date: 2011

Physical Description: 251 p. : 22 cm.

Subjects: Motivation; Work Engagement; Working Conditions - psychology; Personnel Turnover; Personnel Management

ISBN: 9780802418401

Language: English

Material Type: Book

Audience: Professional

Location: Victoria Library

Call Number: WX159 C466 2011

Copies

c.1 BC Cancer Agency VIC Library

Available

Seven habits of highly effective people : powerful lessons in personal change

https://bccalibrary.andornot.com/en/permalink/catalog122749

Covey, Stephen R. Grand Haven, MI: Brilliance Audio , [2015]. 25th anniversary edition.

Audience: Professional

Call Number: WX159 C68 2015

Availability: 1 copy, 1 available

Unabridged, audio book on CD.

Author: Covey, Stephen R.

Edition: 25th anniversary edition

Place of Publication: Grand Haven, MI

Publisher: Brilliance Audio

Publication Date: [2015]

Physical Description: 14 audio discs (14 hours : 3 min.)

Subjects: Character; Personnel Management

Abstract: Unabridged, audio book on CD.

ISBN: 9781511317306; 1511317302

Language: English

Material Type: Book; Audio; CD

Audience: Professional

Location: Surrey Library

Call Number: WX159 C68 2015

Copies

c.1 BC Cancer Agency SUR Library

Available

Fast facts for the clinical nurse manager : managing a changing workplace in a nutshell

https://bccalibrary.andornot.com/en/permalink/catalog120958

Fry, Barbara. New York, NY: Springer Publishing Company, LLC , 2010.

Audience: Professional

Call Number: WY105 F946 2010

Availability: 1 copy, 1 available

Table of Contents:; The buck stops here : managing professional practice -- Power politics and possibilities : managing the art of the possible -- Competencies for a changing workplace: -- Managing new rules and new roles -- Anticipating change : managing staff anxiety, uncertainty, and fear -- Got…

Author: Fry, Barbara

Place of Publication: New York, NY

Publisher: Springer Publishing Company, LLC

Publication Date: 2010

Physical Description: xvi, 223 p. ; 20 cm.

Series: Fast facts series

Subjects: Nursing, Supervisory; Personnel Management

Abstract: Table of Contents:; The buck stops here : managing professional practice -- Power politics and possibilities : managing the art of the possible -- Competencies for a changing workplace: -- Managing new rules and new roles -- Anticipating change : managing staff anxiety, uncertainty, and fear -- Got gap? : managing the multigenerational workplace -- "It was the best of times; it was the worst of times--" : managing and facilitating change and transitions -- Its over : managing the end of old ways of being -- Now what? : managing chaos and confusion -- From isolation to collaboration : managing a new way of being -- Got resistance? : expect it; welcome it; manage it! -- Got attitude? : managing the good, the bad, and the downright ugly -- Got queens, princesses, and workplace terrorists? : managing their reign of terror -- Got bullying? : managing the sound of silence -- Mission impossible? : managing work-life balance -- Creating your future : managing purposeful and values-driven workplace relationships -- Got staff meeting nightmares? : managing awesome opportunities -- From workplace to community : managing connectedness -- Top ten fast facts for thriving in a changing workplace : twelve more for managing it.

ISBN: 9780826125682

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: WY105 F946 2010

Copies

c.1 BC Cancer Agency VAN Library

Available

Perfect phrases for performance reviews : hundreds of ready-to-use phrases for describing employee performance

https://bccalibrary.andornot.com/en/permalink/catalog121751

Max, Douglas, Bacal, Robert. [Toronto, ON]: McGraw Hill , 2011. 2nd rev. ed.

Audience: Professional

Call Number: WX159 M463 2011

Availability: 1 copy, 1 available

Author: Max, Douglas; Bacal, Robert

Edition: 2nd rev. ed.

Place of Publication: [Toronto, ON]

Publisher: McGraw Hill

Publication Date: 2011

Physical Description: xv, 204 p. ; 21 cm.

Subjects: Employee Performance Appraisal; Terminology as Topic; Personnel Management

ISBN: 9780071745079

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: WX159 M463 2011

Copies

c.1 BC Cancer Agency VAN Library

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Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21449

Patterson, Kerry. New York, NY: McGraw-Hill , 2012. updated 2nd ed.

Audience: Professional; Patient or Public

Call Number: BF637 C45 C955 2012

Availability: 6 copies, 6 available

Author: Patterson, Kerry

Edition: updated 2nd ed.

Place of Publication: New York, NY

Publisher: McGraw-Hill

Publication Date: 2012

Physical Description: xviii, 244 p. ; 23 cm.

Subjects: Interpersonal Relations; Communication; Negotiating; Emotions; Persuasive Communication

Notes: CN Library copy is housed in the UHNBC Library.

ISBN: 9780071771320

Language: English

Material Type: Book

Audience: Professional; Patient or Public

Location: Vancouver Library; Kelowna Library; Surrey Library; Victoria Library; Abbotsford Library; CN Library

Call Number: BF637 C45 C955 2012

Copies

c.1 BC Cancer Agency ARHCC Library			Available
c.1 BC Cancer Agency CN Library			Available
c.1 BC Cancer Agency KEL Library			Available
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c.1 BC Cancer Agency VIC Library			Available

Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21450

Patterson, Kerry. Solon, OH: Findaway World, LLC , 2013. updated 2nd ed.

Audience: Professional

Call Number: BF637 C45 C955 2013 v.1-4

Availability: 2 copies, 2 available

Author: Patterson, Kerry

Edition: updated 2nd ed.

Place of Publication: Solon, OH

Publisher: Findaway World, LLC

Publication Date: 2013

Physical Description: 4 audio discs (3 hr., 52 min.) : digital, CD audio ; 4 3/4 in.

Subjects: Interpersonal Relations; Communication; Negotiating; Emotions; Persuasive Communication

ISBN: 9781469266824

Language: English

Material Type: Audio; CD

Audience: Professional

Location: Vancouver Library AV Room

Call Number: BF637 C45 C955 2013 v.1-4

Copies

c.1 BC Cancer Agency VAN Library AV Room			Available
c.2 BC Cancer Agency VAN Library AV Room			Available

Art of conversation through serious illness : lessons for caregivers

https://bccalibrary.andornot.com/en/permalink/catalog18870

McQuellon, Richard P, Cowan, Michael A. New York, NY: Oxford University Press , 2010.

Audience: Patient or Public

Call Number: BF789 D4 M377 2010

Availability: 5 copies, 5 available

Author: McQuellon, Richard P; Cowan, Michael A

Place of Publication: New York, NY

Publisher: Oxford University Press

Publication Date: 2010

Physical Description: xv, 144 p. ; 18 cm.

Subjects: Terminal Care; Attitude to Death; Caregivers - psychology; Critical Illness; Empathy; Communication; Terminally Ill; Neoplasms -psychology; Popular Work

ISBN: 9780195389227; 0195389220

Language: English

Material Type: Book

Audience: Patient or Public

Location: Vancouver Library; Vancouver Cancer Info Ctr; Kelowna Cancer Info Ctr; Victoria Cancer Info Ctr; Abbotsford Cancer Info Ctr

Call Number: BF789 D4 M377 2010

Copies

c.1 BC Cancer Agency ARHCC Cancer Info Ctr			Available
c.1 BC Cancer Agency KEL Cancer Info Ctr			Available
c.1 BC Cancer Agency VAN Cancer Info Ctr			Available
c.1 BC Cancer Agency VAN Library			Available
c.1 BC Cancer Agency VIC Cancer Info Ctr			Available

Practical plans for difficult conversations in medicine : strategies that work in breaking bad news

https://bccalibrary.andornot.com/en/permalink/catalog18877

Buckman, Robert. Baltimore, MD: Johns Hopkins University Press , 2010.

Audience: Professional

Call Number: W62 B925p 2010

Availability: 5 copies, 5 available

Some "can’t go wrong" tips; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol; Managing conflict and escalation : the HARD protocol; Giving information effectively : the SAFER protocol; Requesting autopsy or organ donation; Conclusion : putting it all together and mak…

Author: Buckman, Robert

Place of Publication: Baltimore, MD

Publisher: Johns Hopkins University Press

Publication Date: 2010

Physical Description: xiii, 143 p. ; 24 cm.

Subjects: Physician-Patient Relations; Truth Disclosure; Communication; Physician's Role - psychology

Abstract: Some "can’t go wrong" tips; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol; Managing conflict and escalation : the HARD protocol; Giving information effectively : the SAFER protocol; Requesting autopsy or organ donation; Conclusion : putting it all together and making a difference in communication.

ISBN: 9780801895579; 080189557X

Language: English

Material Type: Book; DVD

Audience: Professional

Location: Vancouver Library; Surrey Library; Kelowna Library; Victoria Library; Abbotsford Library

Call Number: W62 B925p 2010

Copies

c.1 BC Cancer Agency ARHCC Library			Available
c.1 BC Cancer Agency KEL Library			Available
c.1 BC Cancer Agency SUR Library			Available
c.1 BC Cancer Agency VAN Library			Available
c.1 BC Cancer Agency VIC Library			Available

Talking about death won't kill you : the essential guide to end-of-life conversations.

https://bccalibrary.andornot.com/en/permalink/catalog122230

Kortes-Miller, Kathy. Toronto, ON: ECW Press , 2018.

Audience: Patient or Public

Call Number: BF789 D4 K85 2018

Availability: 1 copy, 1 available

Alternate Title: Talking about death will not kill you

Author: Kortes-Miller, Kathy

Place of Publication: Toronto, ON

Publisher: ECW Press

Publication Date: 2018

Physical Description: 208 p. : 22 cm.

Subjects: Attitude to Death; Terminally Ill - psychology; Communication; Interpersonal Communication; Decision Making; Adaptation, Psychological; Popular Work

ISBN: 9781770414068

Language: English

Material Type: Book

Audience: Patient or Public

Location: Victoria Cancer Info Ctr

Call Number: BF789 D4 K85 2018

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Missing

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Clinical supervision of the Canadian counselling and psychotherapy profession

https://bccalibrary.andornot.com/en/permalink/catalog120511

Canadian Counselling and Psychotherapy Association. [Ottawa, ON]: Canadian Counselling and Psychotherapy Association , 2016.

Audience: Professional

Call Number: WM30.2 C641 2016

Availability: 1 copy, 1 available

Corporate Author: Canadian Counselling and Psychotherapy Association

Editor: Shepard, Blythe; Martin, Lorna; Robinson, Beth

Place of Publication: [Ottawa, ON]

Publisher: Canadian Counselling and Psychotherapy Association

Publication Date: 2016

Physical Description: ix, 472 p. : ill. ; 23 cm.

Subjects: Psychotherapy - organization & administration; Psychology, Clinical - organization & administration; Counseling - organization & administration; Professional Practice; Clinical Competence - standards; Counselors - standards; Personnel Management; Interprofessional Relations; Canada

ISBN: 9780995209701

Language: English

Material Type: Book

Audience: Professional

Location: Victoria Library

Call Number: WM30.2 C641 2016

Copies

c.1 BC Cancer Agency VIC Library Missing

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Communication for nurses : how to prevent harmful events and promote patient safety

https://bccalibrary.andornot.com/en/permalink/catalog19923

Schuster, Pamela McHugh, Nykolyn, Linda. Philadelphia, PA: F.A. Davis Company , 2010.

Audience: Professional

1 read online

Author: Schuster, Pamela McHugh; Nykolyn, Linda

Place of Publication: Philadelphia, PA

Publisher: F.A. Davis Company

Publication Date: 2010

Series: R2 Library

Subjects: Nurse-Patient Relations; Communication; Patient Care Management; Safety Management; Medical Errors - prevention & control

ISBN: 9780803620803; 0803620802

Language: English

Material Type: Ebook

Audience: Professional

Location: Internet

Website Notes: This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.