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20 records – page 1 of 1.

Talking tools II : putting communication skills to work : resource booklet

https://bccalibrary.andornot.com/en/permalink/catalog9692
Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.
Audience
Professional
Call Number
W62 T146 2001 v.2
Availability
1 copy, 1 available
More Information
  1 read online  
Corporate Author
Canada. Health Canada
Place of Publication
Ottawa, Ont.
Publisher
Minister of Public Works and Government Services Canada
Publication Date
2001
Subjects
Physician-Patient Relations
Communication
Interpersonal Relations
Patient Compliance
ISBN
066231171X
Language
English
Material Type
Book
Online
Audience
Professional
Location
Victoria Library
Call Number
W62 T146 2001 v.2
Website Notes
Available in PDF format.
Read Online
https://publications.gc.ca/collections/Collection/H39-509-2001-2E.pdf

Copies

c.1 BC Cancer Agency VIC Library Available
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Talking tools II : putting communication skills to work : course book

https://bccalibrary.andornot.com/en/permalink/catalog9693
Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.
Audience
Professional
Call Number
W62 T146 2001 v.3
Availability
1 copy, 1 available
More Information
  1 read online  
Corporate Author
Canada. Health Canada
Place of Publication
Ottawa, Ont.
Publisher
Minister of Public Works and Government Services Canada
Publication Date
2001
Subjects
Physician-Patient Relations
Communication
Interpersonal Relations
Patient Compliance
ISBN
0662311701
Language
English
Material Type
Book
Online
Audience
Professional
Location
Victoria Library
Call Number
W62 T146 2001 v.3
Website Notes
Available in PDF format
Read Online
https://publications.gc.ca/collections/Collection/H39-509-2001-1E.pdf

Copies

c.1 BC Cancer Agency VIC Library Available
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Talking tools I : better physician-patient communication for better patient outcomes

https://bccalibrary.andornot.com/en/permalink/catalog9691
Canada. Health Canada. Ottawa, Ont.: Minister of Public Works and Government Services Canada , 2001.
Audience
Professional
Call Number
W62 T146 2001 v.1
Availability
1 copy, 1 available
More Information
  1 read online  
Corporate Author
Canada. Health Canada
Place of Publication
Ottawa, Ont.
Publisher
Minister of Public Works and Government Services Canada
Publication Date
2001
Subjects
Physician-Patient Relations
Communication
Interpersonal Relations
Patient Compliance
ISBN
0662299620
Language
English
Material Type
Book
CD
Online
Audience
Professional
Location
Victoria Library
Call Number
W62 T146 2001 v.1
Website Notes
Available in PDF format
Read Online
https://publications.gc.ca/collections/collection_2012/sc-hc/H39-509-1999-eng.pdf

Copies

c.1 BC Cancer Agency VIC Library Available
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Making health communication programs work : a planner's guide

https://bccalibrary.andornot.com/en/permalink/catalog16269
U.S. National Cancer Institute. [Bethesda, MD]: National Cancer Institute , 2002?. rev. ed.
Audience
Professional
More Information
  2 read online  
Alternate Title
Pink Book
Corporate Author
U.S. National Cancer Institute
Edition
rev. ed.
Place of Publication
[Bethesda, MD]
Publisher
National Cancer Institute
Publication Date
2002?
Subjects
Health Education - methods
Health Education - organization & administration
Health Promotion - methods
Health Promotion - organization & administration
Writing
Patient Education as Topic - standards
Program Development
Program Evaluation
Persuasive Communication
Communications Media
Public Relations
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Website Notes
Available at https://www.cancer.gov/resources-for/hp#education.
Read Online
http://www.cancer.gov/pinkbook
http://www.cancer.gov/publications/health-communication/pink-book.pdf
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Mastering communication with seriously ill patients : balancing honesty with empathy and hope

https://bccalibrary.andornot.com/en/permalink/catalog18373
Back, Anthony, Arnold, Robert, Tulsky, James. New York, NY: Cambridge University Press , 2009.
Audience
Professional
Call Number
W62 M423b 2009
Availability
5 copies, 4 available
Taking your skills to the next level; Getting a good start; Talking about serious news; Discussing evidence for making treatment decisions; Discussing prognosis; Between the big events; Conducting a family conference; Dealing with conflicts; Transitions to end-of-life care; Talking about dying; Cul…
More Information
  1 read online  
Author
Back, Anthony
Arnold, Robert
Tulsky, James
Place of Publication
New York, NY
Publisher
Cambridge University Press
Publication Date
2009
Physical Description
x, 158 p. ; 23 cm.
Series
R2 Library
Subjects
Physician-Patient Relations
Counseling - methods
Communication
Professional-Family Relations
Attitude to Death
Abstract
Taking your skills to the next level
Getting a good start
Talking about serious news
Discussing evidence for making treatment decisions
Discussing prognosis
Between the big events
Conducting a family conference
Dealing with conflicts
Transitions to end-of-life care
Talking about dying
Cultivating your skills
ISBN
9780521706186
0521706181
Language
English
Material Type
Book
Ebook
Audience
Professional
Location
Vancouver Library
Kelowna Library
Surrey Library
Victoria Library
Abbotsford Library
Internet
Call Number
W62 M423b 2009
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=http://www.R2Library.com/marc_frame.aspx?ResourceID=1616

Copies

c.1 BC Cancer Agency ARHCC Library On Loan, due Monday, June 10, 2024
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Teamwork : the cancer patient's guide to talking with your doctor

https://bccalibrary.andornot.com/en/permalink/catalog120080
National Coalition for Cancer Survivorship. Silver Spring, MD: National Coalition for Cancer Survivorship (NCCS) , 2011. 5th ed.
Audience
Patient or Public
Call Number
QZ201 T253 2011
Availability
1 copy, 1 available
More Information
  1 read online  
Alternate Title
Cancer patient's guide to talking with your doctor
Corporate Author
National Coalition for Cancer Survivorship
Editor
Clark, Elizabeth J.
Edition
5th ed.
Place of Publication
Silver Spring, MD
Publisher
National Coalition for Cancer Survivorship (NCCS)
Publication Date
2011
Physical Description
vi, 78 p. ; 28 cm.
Subjects
Neoplasms - diagnosis
Neoplasms - rehabilitation
Neoplasms - psychology
Physician-Patient Relations
Interpersonal Communication
Patient Navigation
Popular Work
Language
English
Material Type
Book
Online
Audience
Patient or Public
Location
Victoria Cancer Info Ctr
Internet
Call Number
QZ201 T253 2011
Read Online
https://www.canceradvocacy.org/resources/communicating-with-your-doctor/

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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Tools for knowledge and learning : a guide for development and humanitarian organisations

https://bccalibrary.andornot.com/en/permalink/catalog15507
Ramalingam, Ben. London: Research and Policy in Development Programme , 2006.
Audience
Professional
More Information
  1 read online  
Author
Ramalingam, Ben
Place of Publication
London
Publisher
Research and Policy in Development Programme
Publication Date
2006
Subjects
Learning
Knowledge
Interpersonal Relations
Education
ISBN
0850038138
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.odi.org.uk/Rapid/Publications/Documents/KM_toolkit_web.pdf
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Communications handbook for clinical trials : strategies, tips, and tools to manage controversy, convey your message, and disseminate results

https://bccalibrary.andornot.com/en/permalink/catalog19765
Robinson, Elizabeth T. Washington, DC: Family Health International , 2010.
Audience
Professional
More Information
  2 read online  
Author
Robinson, Elizabeth T
Place of Publication
Washington, DC
Publisher
Family Health International
Publication Date
2010
Subjects
Communication
Clinical Trials as Topic
Public Relations
Handbooks
ISBN
1933702575
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.fhi360.org/resource/communications-handbook-clinical-trials-strategies-tips-and-tools-manage-controversy-convey
http://www.fhi360.org/sites/default/files/media/documents/Communications%20Handbook%20for%20Clinical%20Trials.pdf
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Developing change management skills : a resource for health care professionals and managers

https://bccalibrary.andornot.com/en/permalink/catalog15509
Iles, Valerie, Cranfield, Steve. London, UK: NHS Service Delivery and Organization (SDO) R & D Programme , 2004.
Audience
Professional
More Information
  1 read online  
Alternate Title
Managing change in the NHS
Author
Iles, Valerie
Cranfield, Steve
Place of Publication
London, UK
Publisher
NHS Service Delivery and Organization (SDO) R & D Programme
Publication Date
2004
Subjects
Personnel Management
Leadership
Management Quality Circles
Health Services Administration
Organizational Innovation
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.netscc.ac.uk/hsdr/files/adhoc/change-management-developing-skills.pdf
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Patient-centered communication in cancer care : promoting healing and reducing suffering

https://bccalibrary.andornot.com/en/permalink/catalog16503
Epstein, Ronald M, Street, Richard L. [Bethesda, MD]: National Cancer Institute , 2007.
Audience
Professional
Call Number
QZ266 E64 2007
Availability
1 copy, 1 available
More Information
  2 read online  
Author
Epstein, Ronald M
Street, Richard L
Place of Publication
[Bethesda, MD]
Publisher
National Cancer Institute
Publication Date
2007
Physical Description
xiii, 203 p. : ill. ; 28 cm.
Series
NIH publication # 07-6225
Subjects
Neoplasms - psychology
Medical Oncology
Patient-Centered Care
Oncology Nursing
Neoplasms - therapy
Counseling - methods
Professional-Patient Relations
Communication
Patient Education as Topic
Language
English
Material Type
Book
Online
Audience
Professional
Location
Victoria Library
Internet
Call Number
QZ266 E64 2007
Read Online
http://outcomes.cancer.gov/areas/pcc/communication/monograph.html
http://outcomes.cancer.gov/areas/pcc/communication/pcc_monograph.pdf

Copies

c.1 BC Cancer Agency VIC Library Available
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Everything changes : the insider's guide to cancer in your 20's and 30's

https://bccalibrary.andornot.com/en/permalink/catalog17841
Rosenthal, Kairol. Hoboken, NJ: John Wiley & Sons, Inc. , 2009.
Audience
Patient or Public
Call Number
QZ201 R815e 2009
Availability
6 copies, 6 available
More Information
  1 read online  
Author
Rosenthal, Kairol
Place of Publication
Hoboken, NJ
Publisher
John Wiley & Sons, Inc.
Publication Date
2009
Physical Description
viii, 247 p. ; 23 cm.
Series
Proquest Ebook Central
ebrary books for public
Subjects
Neoplasms - psychology
Survivors
Social Support
Young Adult
Interpersonal Relations
Popular Work
ISBN
9780470294024
9780470407868
Language
English
Material Type
Book
Ebook
Audience
Patient or Public
Location
Vancouver Library
Vancouver Cancer Info Ctr
Kelowna Cancer Info Ctr
Victoria Cancer Info Ctr
Abbotsford Cancer Info Ctr
Prince George Cancer Info Ctr
Internet
Call Number
QZ201 R815e 2009
Website Notes
Patients and the public of BC and the Yukon can access this title by emailing library@bccancer.bc.ca or calling 1.888.675.8001 x 7000 (toll-free) to obtain a username and password.
Read Online
https://ebookcentral.proquest.com/lib/bccancer-ebooks/reader.action?docID=416220

Copies

c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.1 BC Cancer Agency KEL Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
c.1 BC Cancer Agency PG Cancer Info Ctr Available
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Antidepressant skills workbook (ASW)

https://bccalibrary.andornot.com/en/permalink/catalog21519
Bilsker, Dan, Paterson, Randy. [Vancouver, BC?]: Simon Fraser University | BC Mental Health & Addiction Services (BCMHAS) , 2005. 2nd ed.
Audience
Patient or Public
More Information
  2 read online  
Alternate Title
Self-care depression program : antidepressant skills workbook
Author
Bilsker, Dan
Paterson, Randy
Edition
2nd ed.
Place of Publication
[Vancouver, BC?]
Publisher
Simon Fraser University
BC Mental Health & Addiction Services (BCMHAS)
Publication Date
2005
Subjects
Mental Health
Depression - prevention & control
Stress, Psychological
Life Change Events
Self Care
Problem Solving
Occupational Health Services
Affective Symptoms
Emotions
Adaptation, Psychological
Behavior Therapy
Popular Work
Language
English
Material Type
Book
Online
Audience
Patient or Public
Location
Internet
Read Online
http://www.comh.ca/antidepressant-skills/adult/
http://www.comh.ca/antidepressant-skills/adult/resources/index-asw.cfm
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Health communicator's social media toolkit

https://bccalibrary.andornot.com/en/permalink/catalog19564
Centers for Disease Control and Prevention (CDC). Atlanta, GA: Centers for Disease Control and Prevention (CDC) , 2010.
Audience
Professional
This toolkit provides an overview of CDC's experience with more than a dozen types of social media tools, including blogs, Really Simple Syndication feeds, Facebook and Twitter, and with less well-known applications such as virtual worlds and e-cards
More Information
  1 read online  
Corporate Author
Centers for Disease Control and Prevention (CDC)
Place of Publication
Atlanta, GA
Publisher
Centers for Disease Control and Prevention (CDC)
Publication Date
2010
Subjects
Health Communication
Communications Media
Computer Communication Networks
Webcasts
Blogging
Internet
Information Dissemination - methods
Communication
United States
Abstract
This toolkit provides an overview of CDC's experience with more than a dozen types of social media tools, including blogs, Really Simple Syndication feeds, Facebook and Twitter, and with less well-known applications such as virtual worlds and e-cards
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.cdc.gov/healthcommunication/ToolsTemplates/SocialMediaToolkit_BM.pdf
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Childhood cancer survivors : a practical guide to your future

https://bccalibrary.andornot.com/en/permalink/catalog20745
Keene, Nancy, Hobbie, Wendy, Ruccione, Kathy. Bellingham, WA: Childhood Cancer Guides , 2012. 3rd ed.
Audience
Patient or Public
Call Number
QZ200 K26c 2012
Availability
4 copies, 4 available
More Information
  1 read online  
Author
Keene, Nancy
Hobbie, Wendy
Ruccione, Kathy
Edition
3rd ed.
Place of Publication
Bellingham, WA
Publisher
Childhood Cancer Guides
Publication Date
2012
Physical Description
xxiv, 452 p. : ill. ; 23 cm.
Series
Proquest Ebook Central
ebrary books for public
Subjects
Neoplasms - psychology
Neoplasms - complications
Neoplasms - rehabilitation
Continuity of Care
Follow-up Studies
Survivors
Family Relations
Adolescent
Adult
Adaptation, Psychological
Infant
Child
Secondary Prevention
Interpersonal Relations
Self Care
Popular Work
Autobiography
ISBN
9781457118678
9781941089132
Language
English
Material Type
Book
Ebook
Audience
Patient or Public
Location
Vancouver Library
Vancouver Cancer Info Ctr
Victoria Cancer Info Ctr
Abbotsford Cancer Info Ctr
Internet
Call Number
QZ200 K26c 2012
Website Notes
Patients and the public of BC and the Yukon can access this title by emailing library@bccancer.bc.ca or calling 1.888.675.8001 x 7000 (toll-free) to obtain a username and password.
Read Online
https://ebookcentral.proquest.com/lib/bccancer-ebooks/reader.action?docID=1643171

Copies

c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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Primary end-points for prophylactic HPV vaccine trials

https://bccalibrary.andornot.com/en/permalink/catalog21543
International Agency for Research on Cancer, World Health Organization. Lyon, France: International Agency for Research on Cancer , 2014.
Audience
Professional
More Information
  2 read online  
Corporate Author
International Agency for Research on Cancer
World Health Organization
Place of Publication
Lyon, France
Publisher
International Agency for Research on Cancer
Publication Date
2014
Series
IARC working group reports 7
Subjects
Papillomavirus Vaccines - therapeutic use
Papillomavirus Vaccines - adverse effects
Papillomavirus Infections - prevention & control
Uterine Cervical Neoplasms - virology
Endpoint Determination
Anus Neoplasms
ISBN
9789283224518
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Read Online
http://www.iarc.fr/en/publications/pdfs-online/wrk/index.php
http://www.iarc.fr/en/publications/pdfs-online/wrk/wrk7/Prophylactic_HPV_VaccineTrials.pdf
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Power of an apology : removing the legal barriers : a special report

https://bccalibrary.andornot.com/en/permalink/catalog15916
British Columbia. Office of the Ombudsman. [Victoria, BC?]: Office of the Ombudsman, British Columbia , 2006.
Audience
Professional
Call Number
JL429.5 L52 B74 2006
Availability
1 copy, 1 available
More Information
  1 read online  
Alternate Title
Special report no. 27, February 2006, to the Legislative Assembly of British Columbia
Corporate Author
British Columbia. Office of the Ombudsman
Place of Publication
[Victoria, BC?]
Publisher
Office of the Ombudsman, British Columbia
Publication Date
2006
Physical Description
16 p. ; 28 cm.
Series
Special report 27
Subjects
Dissent and Disputes - legislation & jurisprudence
Liability, Legal
Consumer Advocacy
Community-Institutional Relations
Negotiating
Government
British Columbia
ISBN
0772654883
Language
English
Material Type
Book
Online
Audience
Professional
Location
Vancouver Library
Internet
Call Number
JL429.5 L52 B74 2006
Read Online
http://www.ombudsman.bc.ca/images/resources/reports/Special_Reports/Special%20Report%20No%20-%2027.pdf

Copies

c.1 BC Cancer Agency VAN Library Available
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Cancer in our family : helping children cope with a parent's illness

https://bccalibrary.andornot.com/en/permalink/catalog19929
Heiney, Sue P, Hermann, Joan F. Atlanta, GA: American Cancer Society , 2013. 2nd ed.
Audience
Patient or Public
Call Number
QZ201 H468 2013
Availability
6 copies, 6 available
More Information
  1 read online  
Continues / Continued By
Cancer in the family
Alternate Title
Cancer in our family
Cancer in the family
Helping children cope with a parent's illness
Author
Heiney, Sue P
Hermann, Joan F
Edition
2nd ed.
Place of Publication
Atlanta, GA
Publisher
American Cancer Society
Publication Date
2013
Physical Description
xxiv, 231 p. : ill. ; 23 cm.
Series
EBSCOhost eBook
Subjects
Neoplasms - psychology
Family Relations
Parent-Child Relations
Child
Adolescent
Communication
Adaptation, Psychological
Social Support
ISBN
9780944235959
0944235956
9781604432206
Language
English
Material Type
Book
Ebook
Audience
Patient or Public
Location
Vancouver Library
Vancouver Cancer Info Ctr
Kelowna Cancer Info Ctr
Victoria Cancer Info Ctr
Abbotsford Cancer Info Ctr
Prince George Cancer Info Ctr
Internet
Call Number
QZ201 H468 2013
Website Notes
Patients and the public of BC and the Yukon can access this title by emailing library@bccancer.bc.ca to obtain a username and password from the Library.
Read Online
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=645715

Copies

c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.1 BC Cancer Agency PG Cancer Info Ctr Available
c.1 BC Cancer Agency KEL Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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Making data talk : a workbook

https://bccalibrary.andornot.com/en/permalink/catalog20177
National Cancer Institute (U.S.). [Bethesda, MD]: National Cancer Institute , 2011.
Audience
Professional
Call Number
WA590 M235 2011
Availability
1 copy, 1 available
More Information
  1 read online  
Corporate Author
National Cancer Institute (U.S.)
Place of Publication
[Bethesda, MD]
Publisher
National Cancer Institute
Publication Date
2011
Physical Description
44 p. : ill. ; 28 cm.
Subjects
Health Education - methods
Public Health
Information Dissemination - methods
Communication
Language
English
Material Type
Book
Handout
Online
Audience
Professional
Location
Vancouver Library
Internet
Call Number
WA590 M235 2011
Website Notes
Available at https://www.cancer.gov/resources-for/hp#education.
Read Online
http://www.cancer.gov/cancertopics/cancerlibrary/MDT-Workbook.pdf

Copies

c.1 BC Cancer Agency VAN Library Available
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Breaking the silence on cancer and sexuality : a handbook for healthcare providers

https://bccalibrary.andornot.com/en/permalink/catalog121022
Katz, Anne. Pittsburgh, PA: Oncology Nursing Society , 2018. 2nd ed.
Audience
Professional
Call Number
QZ200 K19b 2018
Availability
2 copies, 2 available
More Information
  1 read online  
Author
Katz, Anne
Edition
2nd ed.
Place of Publication
Pittsburgh, PA
Publisher
Oncology Nursing Society
Publication Date
2018
Physical Description
ix, 293 p. : ill. ; 23 cm.
Series
R2 Library
Subjects
Neoplasms - psychology
Sexual Behavior
Sexual Dysfunctions, Psychological
Sexual Dysfunction, Physiological
Sex Counseling
Sexuality
Body Image
Sexual Partners
Psychosexual Development
Libido
Communication
Patient Education
Fertility
Professional-Patient Relations
Oncology Nursing
ISBN
1635930162
9781635930160
9781635930177
Language
English
Material Type
Book
Ebook
Audience
Professional
Location
Vancouver Library
Kelowna Library
Internet
Call Number
QZ200 K19b 2018
Website Notes
This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online
https://login.bccancer.idm.oclc.org/login?url=https://www.r2library.com/Resource/Title/1635930162

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency KEL Library Available
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Being single, with cancer : a solo survivor's guide to life, love, health, and happiness

https://bccalibrary.andornot.com/en/permalink/catalog21856
Maxwell, Tracy. New York, NY: Demos Health , 2014.
Audience
Patient or Public
Call Number
QZ201 M465 2014
Availability
1 copy, 1 available
More Information
  1 read online  
Author
Maxwell, Tracy
Place of Publication
New York, NY
Publisher
Demos Health
Publication Date
2014
Physical Description
xiii, 195 p. ; 23 cm.
Series
Proquest Ebook Central
ebrary books for public
Subjects
Neoplasms - psychology
Neoplasms - rehabilitation
Single Person
Women's Health
Survivors
Young Adult
Interpersonal Relations
Adaptation, Psychological
Popular Work
ISBN
9781936303410
9781617051371
Language
English
Material Type
Book
Ebook
Audience
Patient or Public
Location
Victoria Cancer Info Ctr
Internet
Call Number
QZ201 M465 2014
Website Notes
Patients and the public of BC and the Yukon can access this title by emailing library@bccancer.bc.ca or calling 1.888.675.8001 x 7000 (toll-free) to obtain a username and password.
Read Online
https://ebookcentral.proquest.com/lib/bccancer-ebooks/reader.action?docID=1763129

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Missing Available
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20 records – page 1 of 1.