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20 records – page 1 of 1.

Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21449
Patterson, Kerry. New York, NY: McGraw-Hill , 2012. updated 2nd ed.
Audience
Professional
Patient or Public
Call Number
BF637 C45 C955 2012
Availability
6 copies, 6 available
Author
Patterson, Kerry
Edition
updated 2nd ed.
Place of Publication
New York, NY
Publisher
McGraw-Hill
Publication Date
2012
Physical Description
xviii, 244 p. ; 23 cm.
Subjects
Interpersonal Relations
Communication
Negotiating
Emotions
Persuasive Communication
Notes
CN Library copy is housed in the UHNBC Library.
ISBN
9780071771320
Language
English
Material Type
Book
Audience
Professional
Patient or Public
Location
Vancouver Library
Kelowna Library
Surrey Library
Victoria Library
Abbotsford Library
CN Library
Call Number
BF637 C45 C955 2012

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency CN Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21450
Patterson, Kerry. Solon, OH: Findaway World, LLC , 2013. updated 2nd ed.
Audience
Professional
Call Number
BF637 C45 C955 2013 v.1-4
Availability
2 copies, 2 available
Author
Patterson, Kerry
Edition
updated 2nd ed.
Place of Publication
Solon, OH
Publisher
Findaway World, LLC
Publication Date
2013
Physical Description
4 audio discs (3 hr., 52 min.) : digital, CD audio ; 4 3/4 in.
Subjects
Interpersonal Relations
Communication
Negotiating
Emotions
Persuasive Communication
ISBN
9781469266824
Language
English
Material Type
Audio
CD
Audience
Professional
Location
Vancouver Library AV Room
Call Number
BF637 C45 C955 2013 v.1-4

Copies

c.1 BC Cancer Agency VAN Library AV Room Available
c.2 BC Cancer Agency VAN Library AV Room Available
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Practical plans for difficult conversations in medicine : strategies that work in breaking bad news

https://bccalibrary.andornot.com/en/permalink/catalog18877
Buckman, Robert. Baltimore, MD: Johns Hopkins University Press , 2010.
Audience
Professional
Call Number
W62 B925p 2010
Availability
5 copies, 5 available
Some "can’t go wrong" tips; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol; Managing conflict and escalation : the HARD protocol; Giving information effectively : the SAFER protocol; Requesting autopsy or organ donation; Conclusion : putting it all together and mak…
Author
Buckman, Robert
Place of Publication
Baltimore, MD
Publisher
Johns Hopkins University Press
Publication Date
2010
Physical Description
xiii, 143 p. ; 24 cm.
Subjects
Physician-Patient Relations
Truth Disclosure
Communication
Physician's Role - psychology
Abstract
Some "can’t go wrong" tips
Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol
Managing conflict and escalation : the HARD protocol
Giving information effectively : the SAFER protocol
Requesting autopsy or organ donation
Conclusion : putting it all together and making a difference in communication.
ISBN
9780801895579
080189557X
Language
English
Material Type
Book
DVD
Audience
Professional
Location
Vancouver Library
Surrey Library
Kelowna Library
Victoria Library
Abbotsford Library
Call Number
W62 B925p 2010

Copies

c.1 BC Cancer Agency ARHCC Library Available
c.1 BC Cancer Agency KEL Library Available
c.1 BC Cancer Agency SUR Library Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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PowerPhrases! : the perfect words to say it right and get the results you want

https://bccalibrary.andornot.com/en/permalink/catalog15877
Runion, Meryl. Cascade, CO: Power Potentials Publishing , c2005. expanded ed.
Audience
Professional
Call Number
BF637 C45 R943 2005
Availability
2 copies, 2 available
Alternate Title
Power phrases
Author
Runion, Meryl
Edition
expanded ed.
Place of Publication
Cascade, CO
Publisher
Power Potentials Publishing
Publication Date
c2005
Physical Description
320 p. ; 23 cm. + 1 CD-ROM
Subjects
Interpersonal Relations
Communication
Verbal Behavior
Workplace
Negotiating
Personnel Management
Persuasive Communication
ISBN
9780971443792
0971443793
Language
English
Material Type
Book
CD
Audience
Professional
Location
Vancouver Library
Victoria Library
Call Number
BF637 C45 R943 2005

Copies

c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Library Available
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Lifescripts : what to say to get what you want in life's toughest situations

https://bccalibrary.andornot.com/en/permalink/catalog15876
Pollan, Stephen M, Levine, Mark. Hoboken, N.J.: John Wiley & Sons, Inc. , 2004. rev. and updated ed.
Audience
Professional
Patient or Public
Call Number
BF637 C45 P771 2004
Availability
1 copy, 1 available
Alternate Title
Lifescripts : what to say to get what you want in life's toughest situations : revised with new scripts for the workplace
Author
Pollan, Stephen M
Levine, Mark
Edition
rev. and updated ed.
Place of Publication
Hoboken, N.J.
Publisher
John Wiley & Sons, Inc.
Publication Date
2004
Physical Description
xv, 464 p. : col. ill. ; 24 cm. + 1 CD-ROM
Subjects
Interpersonal Relations
Communication
Verbal Behavior
Negotiating
Personnel Management
Persuasive Communication
Self Concept
Workplace
Dissent and Disputes
ISBN
9780471643760
0471643769
Language
English
Material Type
Book
CD
Audience
Professional
Patient or Public
Location
Vancouver Library
Call Number
BF637 C45 P771 2004

Copies

c.1 BC Cancer Agency VAN Library Available
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Learning to laugh at work : the power of humor in the workplace

https://bccalibrary.andornot.com/en/permalink/catalog15875
McGraw, Robert. Mission, KS: SkillPath Publications , c1995.
Audience
Professional
Call Number
BF637 L3 M147 1995
Availability
1 copy, 1 available
Author
McGraw, Robert
Place of Publication
Mission, KS
Publisher
SkillPath Publications
Publication Date
c1995
Physical Description
iv, 68 p. : ill. ; 22 cm
Series
SkillPath handbook series
Subjects
Wit and Humor
Communication
Workplace
ISBN
9781878542403
1878542400
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
BF637 L3 M147 1995

Copies

c.1 BC Cancer Agency VAN Library Available
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What to do when nurses hurt nurses : understanding and resolving relational aggression and bullying in nursing

https://bccalibrary.andornot.com/en/permalink/catalog20700
Dellasega, Cheryl. Indianapolis, IN: Sigma Theta Tau International , 2019. 2nd ed.
Audience
Professional
  1 read online  
Alternate Title
When nurses hurt nurses
Author
Dellasega, Cheryl
Edition
2nd ed.
Place of Publication
Indianapolis, IN
Publisher
Sigma Theta Tau International
Publication Date
2019
Series
EBSCOhost eBook Nursing Collection
Subjects
Nurses - psychology
Bullying
Interprofessional Relations
Workplace - psychology
Nurses-Mental health.
ISBN
9781945157714
9781945157721
9781945157738.
Language
English
Material Type
Ebook
Audience
Professional
Location
Internet
Website Notes
This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
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How minds change : the surprising science of belief, opinion, and persuasion

https://bccalibrary.andornot.com/en/permalink/catalog124565
McRaney, David. New York, NY: Portfolio Penguin , 2022.
Audience
Professional
Call Number
BF637 M478h 2021
Availability
1 copy, 0 available
Author
McRaney, David
Place of Publication
New York, NY
Publisher
Portfolio Penguin
Publication Date
2022
Physical Description
xx, 330 p. ; ill. ; 24 cm.
Subjects
Attitude
Persuasive Communication
Judgment
Behavior Control
Propaganda
Suggestion
ISBN
9780593190296
Language
English
Material Type
Book
Audience
Professional
Location
Victoria Library
Call Number
BF637 M478h 2021

Copies

c.1 BC Cancer Agency VIC Library On Loan, due Wednesday, December 13, 2023
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Handling problem volunteers

https://bccalibrary.andornot.com/en/permalink/catalog21240
Vineyard, Sue, McCurley, Steve. Darien, IL: Heritage Arts Publishing , 1998.
Audience
Professional
Call Number
HF5549.5 V783 1998
Availability
1 copy, 1 available
Author
Vineyard, Sue
McCurley, Steve
Place of Publication
Darien, IL
Publisher
Heritage Arts Publishing
Publication Date
1998
Physical Description
60 p. : ill. ; 28 cm.
Subjects
Voluntary Workers - organization & administration
Caregivers
Personnel Management
Attitude of Health Personnel
Behavior
Risk Management
Interpersonal Relations
Workplace
ISBN
0911029478
Language
English
Material Type
Book
Audience
Professional
Location
Kelowna Library
Call Number
HF5549.5 V783 1998

Copies

c.1 BC Cancer Agency KEL Library Available
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Handbook of return to work : from research to practice

https://bccalibrary.andornot.com/en/permalink/catalog120513
New York, NY: Springer , 2016.
Audience
Professional
Editor
Schultz, Izabela Z.
Gatchel, Robert J.
Place of Publication
New York, NY
Publisher
Springer
Publication Date
2016
Series
Handbooks in health, work and disability
Subjects
Return to Work
Rehabilitation - psychology
Employment - psychology
Workplace - psychology
Workplace - organization & administration
Handbooks
ISBN
9781489976260
ISSN
2198-7084
Language
English
Material Type
Book
Audience
Professional
Location
BCCA Psychosocial Oncology Program
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Speaking up without freaking out : 50 techniques for confident and compelling presenting

https://bccalibrary.andornot.com/en/permalink/catalog120268
Abrahams, Matt. Dubuque, IA: Kendall Hunt Publishing Company , [2016]. 3rd ed.
Audience
Professional
Call Number
PN4121 A159 2016
Availability
1 copy, 1 available
Alternate Title
Speaking up without freaking out : fifty techniques for confident and compelling presenting
Author
Abrahams, Matt
Edition
3rd ed.
Place of Publication
Dubuque, IA
Publisher
Kendall Hunt Publishing Company
Publication Date
[2016]
Physical Description
xi, 164 p. : ill. ; 19 cm.
Subjects
Speech
Public Speaking
Anxiety - prevention & control
Communication
Professionalism
ISBN
9781465290472
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
PN4121 A159 2016

Copies

c.1 BC Cancer Agency VAN Library Available
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We can work it out : resolving conflicts peacefully and powerfully

https://bccalibrary.andornot.com/en/permalink/catalog13317
Klein, Shari, Gibson, Neill. Encinitas, CA.: Puddle Dancer Press , 2003.
Audience
Patient or Public
Call Number
WM172 R813w 2003
Availability
1 copy, 1 available
Author
Klein, Shari
Gibson, Neill
Place of Publication
Encinitas, CA.
Publisher
Puddle Dancer Press
Publication Date
2003
Subjects
Interpersonal Communications
Conflict (Psychology)
Stress, Psychological
Language
English
Material Type
Book
Audience
Patient or Public
Location
Victoria Cancer Info Ctr
Call Number
WM172 R813w 2003

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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Harvard Business Review on communicating effectively

https://bccalibrary.andornot.com/en/permalink/catalog121741
Harvard Business Review. [Boston, MA]: Harvard Business School Publishing , 2011.
Audience
Professional
Call Number
WX150 H339c 2011
Availability
1 copy, 1 available
Alternate Title
Communicating effectively
Corporate Author
Harvard Business Review
Place of Publication
[Boston, MA]
Publisher
Harvard Business School Publishing
Publication Date
2011
Physical Description
v, 198 p. ; 21 cm.
Series
Harvard Business Review on
Subjects
Leadership
Communication
Interprofessional Relations
ISBN
9781422162514
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
WX150 H339c 2011

Copies

c.1 BC Cancer Agency VAN Library Available
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Talking about death won't kill you : the essential guide to end-of-life conversations.

https://bccalibrary.andornot.com/en/permalink/catalog122230
Kortes-Miller, Kathy. Toronto, ON: ECW Press , 2018.
Audience
Patient or Public
Call Number
BF789 D4 K85 2018
Availability
1 copy, 1 available
Alternate Title
Talking about death will not kill you
Author
Kortes-Miller, Kathy
Place of Publication
Toronto, ON
Publisher
ECW Press
Publication Date
2018
Physical Description
208 p. : 22 cm.
Subjects
Attitude to Death
Terminally Ill - psychology
Communication
Interpersonal Communication
Decision Making
Adaptation, Psychological
Popular Work
ISBN
9781770414068
Language
English
Material Type
Book
Audience
Patient or Public
Location
Victoria Cancer Info Ctr
Call Number
BF789 D4 K85 2018

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Missing Available
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Heart of social change : how to make a difference in your world

https://bccalibrary.andornot.com/en/permalink/catalog13318
Rosenberg, Marshall B. Encinitas, CA.: Puddle Dancer Press , 2003.
Audience
Patient or Public
Call Number
WM172 R813h 2003
Availability
1 copy, 1 available
Author
Rosenberg, Marshall B
Place of Publication
Encinitas, CA.
Publisher
Puddle Dancer Press
Publication Date
2003
Subjects
Interpersonal Communications
Social Adjustment - psychology
Conflict (Psychology)
Stress, Psychological
Language
English
Material Type
Book
Audience
Patient or Public
Location
Victoria Cancer Info Ctr
Call Number
WM172 R813h 2003

Copies

c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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Work and cancer survivors

https://bccalibrary.andornot.com/en/permalink/catalog18057
New York, NY: Springer , 2009.
Audience
Professional
Call Number
QZ200 W926 2009
Availability
1 copy, 1 available
Cancer survivors are returning to the workplace in higher numbers than ever before. This is a positive outcome of the "war on cancer", however, many of these cancer survivors face the possibility of illness- or treatment-related complications; employer discrimination or harassment; and other seriou…
  1 read online  
Editor
Feuerstein, Michael
Place of Publication
New York, NY
Publisher
Springer
Publication Date
2009
Physical Description
xxiii, 350 p. : ill. ; 24 cm.
Series
Proquest Ebook Central
Subjects
Neoplasms - rehabilitation
Neoplasms - economics
Neoplasms - psychology
Neoplasms - complications
Neoplasms - epidemiology
Survivors - psychology
Employment
Workplace
Abstract
Cancer survivors are returning to the workplace in higher numbers than ever before. This is a positive outcome of the "war on cancer", however, many of these cancer survivors face the possibility of illness- or treatment-related complications; employer discrimination or harassment; and other serious concerns. Work and Cancer Survivors reviews many of the issues relevant to cancer survivors in the workplace from the survivors?, employers?, and global perspectives. This interdisciplinary volume brings together experts in fields as varied as epidemiology, economics, rehabilitation, psychology, ergonomics, law and public policy to create a unique, up-to-date reference of what is currently known and what needs to be considered in the future. With this knowledge, challenges faced by this growing population can be better addressed by health care providers, employers, survivors and their families.
http://www.springer.com/medicine/book/978-0-387-72040-1?detailsPage=toc
ISBN
9780387720401 (alk. paper)
0387720405 (alk. paper)
9780387720418 (e-ISBN)
Language
English
Material Type
Book
Ebook
Audience
Professional
Location
Vancouver Library
Internet
Call Number
QZ200 W926 2009
Website Notes
This Proquest title is licensed for ONE BC Cancer staff user at a time. If you are denied access while on a network computer, please try again later.
Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.
Read Online

Copies

c.1 BC Cancer Agency VAN Library Available
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Made to stick : why some ideas survive and others die

https://bccalibrary.andornot.com/en/permalink/catalog16090
Heath, Chip, Chip, Dan. New York, NY: Random House , 2007.
Audience
Professional
Call Number
HM1033 H437 2007
Availability
1 copy, 1 available
Author
Heath, Chip
Chip, Dan
Place of Publication
New York, NY
Publisher
Random House
Publication Date
2007
Physical Description
291 p. ; 22 cm.
Subjects
Psychology, Social
Social Change
Persuasive Communication
Creativeness
Behavior and Behavior Mechanisms
Organizational Innovation
Motivation
Diffusion of Innovation
ISBN
9781400064281
1400064287
Language
English
Material Type
Book
Audience
Professional
Location
Vancouver Library
Call Number
HM1033 H437 2007

Copies

c.1 BC Cancer Agency VAN Library Available
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Making health communication programs work : a planner's guide

https://bccalibrary.andornot.com/en/permalink/catalog16269
U.S. National Cancer Institute. [Bethesda, MD]: National Cancer Institute , 2002?. rev. ed.
Audience
Professional
  2 read online  
Alternate Title
Pink Book
Corporate Author
U.S. National Cancer Institute
Edition
rev. ed.
Place of Publication
[Bethesda, MD]
Publisher
National Cancer Institute
Publication Date
2002?
Subjects
Health Education - methods
Health Education - organization & administration
Health Promotion - methods
Health Promotion - organization & administration
Writing
Patient Education as Topic - standards
Program Development
Program Evaluation
Persuasive Communication
Communications Media
Public Relations
Language
English
Material Type
Book
Online
Audience
Professional
Location
Internet
Website Notes
Available at https://www.cancer.gov/resources-for/hp#education.
Read Online
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Hold me tight : seven conversations for a lifetime of love

https://bccalibrary.andornot.com/en/permalink/catalog120507
Johnson, Sue. New York, NY: Little Brown and Company , 2008.
Audience
Patient or Public
Call Number
WM430.5.M3 J66 2008
Availability
8 copies, 8 available
Author
Johnson, Sue
Place of Publication
New York, NY
Publisher
Little Brown and Company
Publication Date
2008
Physical Description
xii, 300 p. ; 25 cm.
Subjects
Couples therapy
Marital Therapy
Interpersonal Relations
Emotion-Focused Therapy
Counseling
Communication
Love
Popular Work
Notes
Surrey CIC keep 2022 (F0002461)
Surrey CIC keep 2022 PFC (F0002463, F0002462)
ISBN
9780316113007
Language
English
Material Type
Book
Audience
Patient or Public
Location
Vancouver Library
Abbotsford Cancer Info Ctr
Prince George Cancer Info Ctr
Surrey Cancer Info Ctr
Victoria Cancer Info Ctr
Call Number
WM430.5.M3 J66 2008

Copies

c.1 BC Cancer Agency SUR Cancer Info Ctr Available
c.3 BC Cancer Agency SUR Cancer Info Ctr Surrey PFC Available
c.2 BC Cancer Agency SUR Cancer Info Ctr Surrey PFC Available
c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Missing Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency PG Cancer Info Ctr Missing Available
c.2 BC Cancer Agency VIC Cancer Info Ctr Missing Available
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Nonviolent communication : a language of life

https://bccalibrary.andornot.com/en/permalink/catalog120504
Rosenberg, Marshall B. Encinitas, CA.: Puddle Dancer Press , 2015. 3rd ed.
Audience
Patient or Public
Call Number
WM172 R813 2015
Availability
5 copies, 5 available
Author
Rosenberg, Marshall B
Edition
3rd ed.
Place of Publication
Encinitas, CA.
Publisher
Puddle Dancer Press
Publication Date
2015
Physical Description
xix, 244 p. ; 23 cm.
Subjects
Communication
Interpersonal Relations
Empathy
Conflict (Psychology)
Negotiating
Verbal Behavior
Popular Work
Notes
Surrey CIC keep 2022 (F0002447)
Surrey CIC keep 2022 PFC (F0002451)
ISBN
9781892005281
Language
English
Material Type
Book
Audience
Patient or Public
Location
Abbotsford Cancer Info Ctr
Victoria Cancer Info Ctr
Surrey Cancer Info Ctr
Vancouver Library
Call Number
WM172 R813 2015

Copies

c.1 BC Cancer Agency SUR Cancer Info Ctr Available
c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.4 BC Cancer Agency SUR Cancer Info Ctr Surrey PFC Available
c.1 BC Cancer Agency VAN Library Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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20 records – page 1 of 1.