Author

Daniels, William R

Place of Publication

San Diego, CA

Publisher

University Associates, Inc.

Publication Date

1990

Physical Description

viii, 171 p. : ill. ; 23 cm.

Subjects

Communication

Personnel Management

Employee Incentive Plans

Group Processes

ISBN

0883902362

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

HD30.3 D186 1990 v.2

Copies

Alternate Title

Power phrases

Author

Runion, Meryl

Edition

expanded ed.

Place of Publication

Cascade, CO

Publisher

Power Potentials Publishing

Publication Date

c2005

Physical Description

320 p. ; 23 cm. + 1 CD-ROM

Subjects

Interpersonal Relations

Communication

Verbal Behavior

Workplace

Negotiating

Personnel Management

Persuasive Communication

ISBN

9780971443792

0971443793

Language

English

Material Type

Book

CD

Audience

Professional

Location

Vancouver Library

Victoria Library

Call Number

BF637 C45 R943 2005

Copies

Alternate Title

IFRAME stands for: Incidents, Feelings, Reflection, Assumptions, Meaning, Execution

Author

Kelton, Lorne

Ireland, Shawn

Place of Publication

Kirkland, QC

Publisher

IFRAME Consulting Ltd.

Publication Date

2009

Physical Description

xii, 100 p. : ill. ; 22 cm.

Subjects

Decision Making - organization & administration

Organizational Innovation

Employee Incentive Plans

Personnel Management

Emotional Intelligence

Communication

Interpersonal Relations

Cooperative behavior

Group Processes

ISBN

9780981245607

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

HD30.23 K29 2009

Copies

Editor

Anderson, Carol R.

Place of Publication

Indianapolis, IN

Publisher

Alpha Books

Publication Date

2002

Physical Description

xi, 1331 p. : ill. ; 23 cm.

Subjects

Leadership

Organizational Objectives

Personnel Management

Communication

Work Engagement

Handbook

Abstract

Contents:

Stress management -- Time management --Getting organized -- Motivating people --Leadership --Organizational management basics -- Hiring employees -- Conducting a job interview -- Improving employee performance and development -- Conducting performance appraisals -- Effective business presentations -- Creating effective visuals -- Running effective meetings -- Business writing -- Problem-solving and decision-making -- Project management -- Customer service.

ISBN

0028642686

Language

English

Material Type

Book

Audience

Professional

Location

Kelowna Library

Call Number

WX159 E93 2002

Copies

Alternate Title

Lifescripts : what to say to get what you want in life's toughest situations : revised with new scripts for the workplace

Author

Pollan, Stephen M

Levine, Mark

Edition

rev. and updated ed.

Place of Publication

Hoboken, N.J.

Publisher

John Wiley & Sons, Inc.

Publication Date

2004

Physical Description

xv, 464 p. : col. ill. ; 24 cm. + 1 CD-ROM

Subjects

Interpersonal Relations

Communication

Verbal Behavior

Negotiating

Personnel Management

Persuasive Communication

Self Concept

Workplace

Dissent and Disputes

ISBN

9780471643760

0471643769

Language

English

Material Type

Book

CD

Audience

Professional

Patient or Public

Location

Vancouver Library

Call Number

BF637 C45 P771 2004

Copies

Editor

Irwin, Terry

Terberg, Julie

Place of Publication

New York, NY

Publisher

Churchill Livingstone

Publication Date

2004

Subjects

Computer Graphics

Software

Communication

Microsoft PowerPoint

Medical Illustration

Audiovisual Aids

ISBN

0443074852

Language

English

Material Type

Book

CD

Audience

Professional

Location

Vancouver Library

Call Number

W 18 P438 2004

Copies

Author

Daniels, William R

Place of Publication

San Diego, CA

Publisher

University Associates, Inc.

Publication Date

1986

Physical Description

vi, 94 p. : ill. ; 23 cm.

Subjects

Communication

Total Quality Management

Education

Group Processes

ISBN

0883900327

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

HD30.3 D186 1986 v.1

Copies

Alternate Title

Communicating effectively

Corporate Author

Harvard Business Review

Place of Publication

[Boston, MA]

Publisher

Harvard Business School Publishing

Publication Date

2011

Physical Description

v, 198 p. ; 21 cm.

Series

Harvard Business Review on

Subjects

Leadership

Communication

Interprofessional Relations

ISBN

9781422162514

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

WX150 H339c 2011

Copies

Author

Purtilo, Ruth

Haddad, Amy

Doherty, Regina

Edition

8th ed.

Place of Publication

[St. Louis, MO]

Publisher

Elsevier Saunders

Publication Date

2014

Physical Description

x, 349 p. : ill. ; 23 cm.

Subjects

Health Personnel - psychology

Professional-Patient Relations

Attitude of Health Personnel

Communication

Social Values

Culturally Competent Care

ISBN

9781455728985

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

W21 P986 2014

Copies

Author

Tamparo, Carol

Lindh, Wilburta

Edition

4th ed.

Place of Publication

[Boston, MA]

Publisher

Delmar Cengage Learning

Publication Date

2017

Series

R2 Library

Subjects

Allied Health Personnel

Communication

Professional - Patient Relations

Helping Behavior

Abstract

Table of Contents:

Therapeutic communication -- Multicultural therapeutic communication -- Therapeutic communication in complementary medicine -- The helping interview -- The therapeutic response across the life span -- The therapeutic response to angry, aggressive, abused or abusive clients -- The therapeutic response to depressed and/or suicidal clients -- The therapeutic response to client with substance-related and addictive disorders -- The therapeutic response to clients with life-altering illness -- The therapeutic response to clients experiencing loss, grief, dying and death.

ISBN

305574613

9781305574618

9781305856523

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Author

Kallos-Lilly, Veronica

Fitzgerald, Jennifer

Place of Publication

New York, NY

Publisher

Routledge

Publication Date

2015

Physical Description

190 p. ; 28 cm.

Subjects

Marital Therapy

Couples therapy

Emotion-Focused Therapy

Interpersonal Relations

Communication

Spouses

Counseling

Popular Work

Notes

Surrey CIC keep 2022 PFC (F0002453, F0002454, F0002455, F0002457)

ISBN

9780415742481

Language

English

Material Type

Book

Audience

Patient or Public

Location

Surrey Cancer Info Ctr

Call Number

WM430.5.M3 K14 2015

Copies

Author

Osborne, Helen

Place of Publication

Burlington, MA

Publisher

Jones and Bartlett Learning

Publication Date

2013

Physical Description

xxiv, 256 p. ; 23 cm.

Subjects

Health Literacy

Communication

Patient Education as Topic

ISBN

9781449600532 (pbk.)

1449600530

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Victoria Library

Call Number

WA590 O81 2011

Copies

Author

Robinson, Elizabeth T

Place of Publication

Washington, DC

Publisher

Family Health International

Publication Date

2010

Subjects

Communication

Clinical Trials as Topic

Public Relations

Handbooks

ISBN

1933702575

Language

English

Material Type

Book

Online

Audience

Professional

Location

Internet

Author

Sehouli, Jalid

Place of Publication

Boca Raton, Fla.

Publisher

CRC Press

Publication Date

2020

Physical Description

xiii, 81 p. ; 23 cm.

Subjects

Physician-Patient Relations

Truth Disclosure

Communication

Physician's Role - psychology

Empathy

Attitude of Health Personnel

Abstract

As Head of Oncological Surgery and the Gynecology Clinic at Berlin's Charit Comprehensive Cancer Center, Jalid Sehouli is one of the world's leading cancer specialists. Every day, he experiences situations in which conversations take on a life-or-death significance. Delivering bad news is one of the most difficult tasks we face in life, especially for professionals such as doctors, police, or crisis intervention personnel, yet it is rarely touched on during training. Over the course of their career, a doctor will hold conversations with around 200,000 patients and their relatives that invariably involve delivering good or bad news. Either way, existential questions will arise, and the way the news is delivered is vital: recent studies show that it has a significant impact on patients' quality of life and the way they experience treatment. Mixing his wide-ranging professional experience with personal stories, Sehouli describes the emotions and perspectives of those who have to give and receive bad news from a broad perspective. His book can be helpful for anyone who has to deliver bad news--managers, friends, or parents. - Cover

Notes

Originally authored in the German language by Jalid Sehouli, with the original title, Von der Kunst, schlechte Nachrichten gut zu überbringen, 2018.

ISBN

9780367356682

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Abbotsford Library

Victoria Library

Call Number

W62 S456 2020

Copies

Corporate Author

Nova Scotia Health Education

Canada. Health Canada

Place of Publication

Nova Scotia, NS

Publisher

Nova Scotia Health Education

Publication Date

2009?

Physical Description

24 minutes

Subjects

Health Education

Patient Education as Topic

Health Literacy

Communication

Language

English

Material Type

Video

DVD

Audience

Professional

Location

Vancouver Library AV Room

Call Number

WA590 N935 2009

Copies

Author

Farquharson, Andy

Place of Publication

San Francisco, CA

Publisher

Jossey-Bass Publishers

Publication Date

1995

Physical Description

xvii, 289 p. : ill. ; 24 cm.

Series

Jossey-Bass higher and adult education, health, and social and behavioral science series

Subjects

Communication

Teaching

Learning

Interpersonal Relations

Professional-Patient Relations

Health Personnel

Education, Continuing

Staff Development

ISBN

0787901288

Language

English

Material Type

Book

Audience

Professional

Location

Vancouver Library

Call Number

HV29.7 F238 1995

Copies

Author

Ali, Val

Audet-Lapointe, Marika

Place of Publication

[Toronto, ON]

Publisher

Elsevier Canada

Publication Date

2008

Physical Description

20 p. ; 21 cm.

Series

New horizons in oncology

Subjects

Communication

Physician-Patient Relations

Neoplasms - drug therapy

Patient Education as Topic

ISBN

9781897422496

1897422490

Language

English

Material Type

Booklet

Audience

Professional

Location

Vancouver Library

Call Number

W62 A398 2008

Copies

Author

Davis, Carol M.

Musolino, Gina Maria

Edition

6th ed.

Place of Publication

Thorofare, NJ

Publisher

Slack Incorporated

Publication Date

2016

Series

R2 Library

Subjects

Physician-Patient Relations

Professional-Patient Relations

Delivery of Health Care

Helping Behavior

Health Personnel - psychology

Communication

Manuals

ISBN

9781630910464

1630910465

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Author

Schuster, Pamela McHugh

Nykolyn, Linda

Place of Publication

Philadelphia, PA

Publisher

F.A. Davis Company

Publication Date

2010

Series

R2 Library

Subjects

Nurse-Patient Relations

Communication

Patient Care Management

Safety Management

Medical Errors - prevention & control

ISBN

9780803620803

0803620802

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Editor

Parnell, Terri Ann

Place of Publication

New York, NY

Publisher

Springer Publishing Company

Publication Date

2015

Series

EBSCOhost eBook Nursing Collection

Subjects

Nursing Care - methods

Health Literacy

Patient-Centered Care

Communication

Patient Education as Topic

Abstract

Contents:

Health literacy : history, definitions, and models / Terri Ann Parnell -- Low health literacy and implications / Terri Ann Parnell -- Delivering patient-centered care in a diverse environment / Jennifer H. Mieres -- The health literacy environment : enhancing access and wayfinding / Terri Ann Parnell -- The health literacy tipping point / Terri Ann Parnell -- Effective communication and plain language / Terri Ann Parnell -- Role of culture, language, and communication access services / Terri Ann Parnell -- Nursing strategies to enhance effective communication / Terri Ann Parnell -- Content development / Terri Ann Parnell -- Design development / Terri Ann Parnell -- End-of-life and palliative care / Joanne Turnier -- Pediatrics / Gloria M. Collura and Suzanne Monteleone -- Mental health disorders / Fallon Edwards -- Older adults / by Elizabeth C. McCulloch -- Research participants / by Hallie Kassan.

ISBN

9780826161727

9780826161734

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.