Search Results - BC Cancer Agency Library

PowerPhrases! : the perfect words to say it right and get the results you want

https://bccalibrary.andornot.com/en/permalink/catalog15877

Runion, Meryl. Cascade, CO: Power Potentials Publishing , c2005. expanded ed.

Audience: Professional

Call Number: BF637 C45 R943 2005

Availability: 2 copies, 2 available

Alternate Title: Power phrases

Author: Runion, Meryl

Edition: expanded ed.

Place of Publication: Cascade, CO

Publisher: Power Potentials Publishing

Publication Date: c2005

Physical Description: 320 p. ; 23 cm. + 1 CD-ROM

Subjects: Interpersonal Relations; Communication; Verbal Behavior; Workplace; Negotiating; Personnel Management; Persuasive Communication

ISBN: 9780971443792; 0971443793

Language: English

Material Type: Book; CD

Audience: Professional

Location: Vancouver Library; Victoria Library

Call Number: BF637 C45 R943 2005

Copies

c.1 BC Cancer Agency VAN Library			Available
c.1 BC Cancer Agency VIC Library			Available

Crucial conversations : tools for talking when stakes are high

https://bccalibrary.andornot.com/en/permalink/catalog21449

Patterson, Kerry. New York, NY: McGraw-Hill , 2012. updated 2nd ed.

Audience: Professional; Patient or Public

Call Number: BF637 C45 C955 2012

Availability: 6 copies, 6 available

Author: Patterson, Kerry

Edition: updated 2nd ed.

Place of Publication: New York, NY

Publisher: McGraw-Hill

Publication Date: 2012

Physical Description: xviii, 244 p. ; 23 cm.

Subjects: Interpersonal Relations; Communication; Negotiating; Emotions; Persuasive Communication

Notes: CN Library copy is housed in the UHNBC Library.

ISBN: 9780071771320

Language: English

Material Type: Book

Audience: Professional; Patient or Public

Location: Vancouver Library; Kelowna Library; Surrey Library; Victoria Library; Abbotsford Library; CN Library

Call Number: BF637 C45 C955 2012

Copies

c.1 BC Cancer Agency ARHCC Library			Available
c.1 BC Cancer Agency CN Library			Available
c.1 BC Cancer Agency KEL Library			Available
c.1 BC Cancer Agency SUR Library			Available
c.1 BC Cancer Agency VAN Library			Available
c.1 BC Cancer Agency VIC Library			Available

How to tell anyone anything : breakthrough techniques for handling difficult conversations at work

https://bccalibrary.andornot.com/en/permalink/catalog120146

Gallagher, Richard S. New York, NY: AMACOM , 2009.

Audience: Professional; Patient or Public

Call Number: BF637 C45 G162 2009

Availability: 2 copies, 2 available

Author: Gallagher, Richard S.

Place of Publication: New York, NY

Publisher: AMACOM

Publication Date: 2009

Physical Description: xvii, 217 p. ; 23 cm.

Subjects: Interprofessional Relations; Communication; Interpersonal Communication; Persuasive Communication; Conflict (Psychology); Workplace - psychology; Professionalism

ISBN: 9780814410158

Language: English

Material Type: Book

Audience: Professional; Patient or Public

Location: Vancouver Library; Victoria Library

Call Number: BF637 C45 G162 2009

Copies

c.1 BC Cancer Agency VIC Library			Available
c.1 BC Cancer Agency VAN Library			Available

Power of an apology : removing the legal barriers : a special report

https://bccalibrary.andornot.com/en/permalink/catalog15916

British Columbia. Office of the Ombudsman. [Victoria, BC?]: Office of the Ombudsman, British Columbia , 2006.

Audience: Professional

Call Number: JL429.5 L52 B74 2006

Availability: 1 copy, 1 available

1 read online

Alternate Title: Special report no. 27, February 2006, to the Legislative Assembly of British Columbia

Corporate Author: British Columbia. Office of the Ombudsman

Place of Publication: [Victoria, BC?]

Publisher: Office of the Ombudsman, British Columbia

Publication Date: 2006

Physical Description: 16 p. ; 28 cm.

Series: Special report 27

Subjects: Dissent and Disputes - legislation & jurisprudence; Liability, Legal; Consumer Advocacy; Community-Institutional Relations; Negotiating; Government; British Columbia

ISBN: 0772654883

Language: English

Material Type: Book; Online

Audience: Professional

Location: Vancouver Library; Internet

Call Number: JL429.5 L52 B74 2006

Read Online

http://www.ombudsman.bc.ca/images/resources/reports/Special_Reports/Special%20Report%20No%20-%2027.pdf

Copies

c.1 BC Cancer Agency VAN Library

Available

Assert yourself! : developing power-packed communication skills to make your points clearly, confidently and persuasively

https://bccalibrary.andornot.com/en/permalink/catalog15880

Contini, Lisa. Mission, KS: SkillPath Publications , c1996.

Audience: Professional

Call Number: BF698.9 C762 1996

Availability: 1 copy, 1 available

Author: Contini, Lisa

Place of Publication: Mission, KS

Publisher: SkillPath Publications

Publication Date: c1996

Physical Description: v, 101 p. : ill. ; 22 cm

Subjects: Assertiveness; Interpersonal Relations; Communication; Verbal Behavior

ISBN: 9781878542847; 1878542842

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: BF698.9 C762 1996

Copies

c.1 BC Cancer Agency VAN Library

Available

How minds change : the surprising science of belief, opinion, and persuasion

https://bccalibrary.andornot.com/en/permalink/catalog124565

McRaney, David. New York, NY: Portfolio Penguin , 2022.

Audience: Professional

Call Number: BF637 M478h 2021

Availability: 1 copy, 1 available

Author: McRaney, David

Place of Publication: New York, NY

Publisher: Portfolio Penguin

Publication Date: 2022

Physical Description: xx, 330 p. ; ill. ; 24 cm.

Subjects: Attitude; Persuasive Communication; Judgment; Behavior Control; Propaganda; Suggestion

ISBN: 9780593190296

Language: English

Material Type: Book

Audience: Professional

Location: Victoria Library

Call Number: BF637 M478h 2021

Copies

c.1 BC Cancer Agency VIC Library

Available

Handling problem volunteers

https://bccalibrary.andornot.com/en/permalink/catalog21240

Vineyard, Sue, McCurley, Steve. Darien, IL: Heritage Arts Publishing , 1998.

Audience: Professional

Call Number: HF5549.5 V783 1998

Availability: 1 copy, 1 available

Author: Vineyard, Sue; McCurley, Steve

Place of Publication: Darien, IL

Publisher: Heritage Arts Publishing

Publication Date: 1998

Physical Description: 60 p. : ill. ; 28 cm.

Subjects: Voluntary Workers - organization & administration; Caregivers; Personnel Management; Attitude of Health Personnel; Behavior; Risk Management; Interpersonal Relations; Workplace

ISBN: 0911029478

Language: English

Material Type: Book

Audience: Professional

Location: Kelowna Library

Call Number: HF5549.5 V783 1998

Copies

c.1 BC Cancer Agency KEL Library

Available

Effective presentation skills

https://bccalibrary.andornot.com/en/permalink/catalog1706

Mandel, Steve. Los Altos, Ca.: Crisp Publications, Inc. , 1987.

Audience: Professional

Call Number: WX150 M271 1987

Availability: 1 copy, 1 available

Author: Mandel, Steve

Place of Publication: Los Altos, Ca.

Publisher: Crisp Publications, Inc.

Publication Date: 1987

Subjects: Verbal Behavior; Speech Intelligibility; Communication

ISBN: 931961246

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: WX150 M271 1987

Copies

c.1 BC Cancer Agency VAN Library

Available

Made to stick : why some ideas survive and others die

https://bccalibrary.andornot.com/en/permalink/catalog16090

Heath, Chip, Chip, Dan. New York, NY: Random House , 2007.

Audience: Professional

Call Number: HM1033 H437 2007

Availability: 1 copy, 1 available

Author: Heath, Chip; Chip, Dan

Place of Publication: New York, NY

Publisher: Random House

Publication Date: 2007

Physical Description: 291 p. ; 22 cm.

Subjects: Psychology, Social; Social Change; Persuasive Communication; Creativeness; Behavior and Behavior Mechanisms; Organizational Innovation; Motivation; Diffusion of Innovation

ISBN: 9781400064281; 1400064287

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: HM1033 H437 2007

Copies

c.1 BC Cancer Agency VAN Library

Available

Learning to laugh at work : the power of humor in the workplace

https://bccalibrary.andornot.com/en/permalink/catalog15875

McGraw, Robert. Mission, KS: SkillPath Publications , c1995.

Audience: Professional

Call Number: BF637 L3 M147 1995

Availability: 1 copy, 1 available

Author: McGraw, Robert

Place of Publication: Mission, KS

Publisher: SkillPath Publications

Publication Date: c1995

Physical Description: iv, 68 p. : ill. ; 22 cm

Series: SkillPath handbook series

Subjects: Wit and Humor; Communication; Workplace

ISBN: 9781878542403; 1878542400

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: BF637 L3 M147 1995

Copies

c.1 BC Cancer Agency VAN Library

Available

Saying hello : getting your group started

https://bccalibrary.andornot.com/en/permalink/catalog4659

Hart, Lois B. King of Prussia, PA: Organization Design and Development, Inc. , 1989. 2nd ed.

Audience: Professional

Call Number: HM131 H325 1989

Availability: 1 copy, 1 available

Author: Hart, Lois B

Edition: 2nd ed.

Place of Publication: King of Prussia, PA

Publisher: Organization Design and Development, Inc.

Publication Date: 1989

Physical Description: xvii, 166 p. : ill. ; 28 cm.

Subjects: Communication; Education; Focus Groups; Social Facilitation; Group Processes

ISBN: 0925652016

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: HM131 H325 1989

Copies

c.1 BC Cancer Agency VAN Library

Available

IFRAME : a manager's guide to critically balanced thinking

https://bccalibrary.andornot.com/en/permalink/catalog21213

Kelton, Lorne, Ireland, Shawn. Kirkland, QC: IFRAME Consulting Ltd. , 2009.

Audience: Professional

Call Number: HD30.23 K29 2009

Availability: 1 copy, 1 available

Alternate Title: IFRAME stands for: Incidents, Feelings, Reflection, Assumptions, Meaning, Execution

Author: Kelton, Lorne; Ireland, Shawn

Place of Publication: Kirkland, QC

Publisher: IFRAME Consulting Ltd.

Publication Date: 2009

Physical Description: xii, 100 p. : ill. ; 22 cm.

Subjects: Decision Making - organization & administration; Organizational Innovation; Employee Incentive Plans; Personnel Management; Emotional Intelligence; Communication; Interpersonal Relations; Cooperative behavior; Group Processes

ISBN: 9780981245607

Language: English

Material Type: Book

Audience: Professional

Location: Vancouver Library

Call Number: HD30.23 K29 2009

Copies

c.1 BC Cancer Agency VAN Library

Available

White fragility : why it's so hard for White people to talk about racism

https://bccalibrary.andornot.com/en/permalink/catalog124367

DiAngelo, Robin. Boston, MA: Beacon Press , 2018.

Audience: Professional

Call Number: HT1503 D538 2018

Availability: 2 copies, 2 available

"In this groundbreaking and timely book, antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility. Referring to the defensive moves that white people make when challenged racially, white fragility is characterized by emotions such as anger, fear, and guilt, and by beh…

Author: DiAngelo, Robin

Place of Publication: Boston, MA

Publisher: Beacon Press

Publication Date: 2018

Physical Description: xvii, 169 p. ; 23 cm.

Subjects: White; Race Relations; Defense Mechanisms; Behavior; Interpersonal Communication

Abstract: "In this groundbreaking and timely book, antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility. Referring to the defensive moves that white people make when challenged racially, white fragility is characterized by emotions such as anger, fear, and guilt, and by behaviors including argumentation and silence. These behaviors, in turn, function to reinstate white racial equilibrium and prevent any meaningful cross-racial dialogue. In this in-depth exploration, DiAngelo explores how white fragility develops, how it protects racial inequality, and what we can do to engage more constructively" -- Back cover.