Author

Patterson, Kerry

Edition

updated 2nd ed.

Place of Publication

New York, NY

Publisher

McGraw-Hill

Publication Date

2012

Physical Description

xviii, 244 p. ; 23 cm.

Subjects

Interpersonal Relations

Communication

Negotiating

Emotions

Persuasive Communication

Notes

CN Library copy is housed in the UHNBC Library.

ISBN

9780071771320

Language

English

Material Type

Book

Audience

Professional

Patient or Public

Location

Vancouver Library

Kelowna Library

Surrey Library

Victoria Library

Abbotsford Library

CN Library

Call Number

BF637 C45 C955 2012

Copies

Author

Gallagher, Richard S.

Place of Publication

New York, NY

Publisher

AMACOM

Publication Date

2009

Physical Description

xvii, 217 p. ; 23 cm.

Subjects

Interprofessional Relations

Communication

Interpersonal Communication

Persuasive Communication

Conflict (Psychology)

Workplace - psychology

Professionalism

ISBN

9780814410158

Language

English

Material Type

Book

Audience

Professional

Patient or Public

Location

Vancouver Library

Victoria Library

Call Number

BF637 C45 G162 2009

Copies

Author

McRaney, David

Place of Publication

New York, NY

Publisher

Portfolio Penguin

Publication Date

2022

Physical Description

xx, 330 p. ; ill. ; 24 cm.

Subjects

Attitude

Persuasive Communication

Judgment

Behavior Control

Propaganda

Suggestion

ISBN

9780593190296

Language

English

Material Type

Book

Audience

Professional

Location

Victoria Library

Call Number

BF637 M478h 2021

Copies

Author

DiAngelo, Robin

Place of Publication

Boston, MA

Publisher

Beacon Press

Publication Date

2018

Physical Description

xvii, 169 p. ; 23 cm.

Subjects

White

Race Relations

Defense Mechanisms

Behavior

Interpersonal Communication

Abstract

"In this groundbreaking and timely book, antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility. Referring to the defensive moves that white people make when challenged racially, white fragility is characterized by emotions such as anger, fear, and guilt, and by behaviors including argumentation and silence. These behaviors, in turn, function to reinstate white racial equilibrium and prevent any meaningful cross-racial dialogue. In this in-depth exploration, DiAngelo explores how white fragility develops, how it protects racial inequality, and what we can do to engage more constructively" -- Back cover.

ISBN

9780807047415

Language

English

Material Type

Book

Audience

Professional

Location

Victoria Library

Call Number

HT1503 D538 2018

Copies

Alternate Title

Safety culture

Author

Lowe, Graham S

Place of Publication

[Toronto, ON]

Publisher

Longwoods Pub.

Publication Date

2008

Subjects

Medical Errors - prevention & control

Workplace

Health Personnel

Safety Management

Liability, Legal

Patient Care - standards

Canada

Language

English

Material Type

Book

Online

Audience

Professional

Location

Internet

Author

Tamparo, Carol

Lindh, Wilburta

Edition

4th ed.

Place of Publication

[Boston, MA]

Publisher

Delmar Cengage Learning

Publication Date

2017

Series

R2 Library

Subjects

Allied Health Personnel

Communication

Professional - Patient Relations

Helping Behavior

Abstract

Table of Contents:

Therapeutic communication -- Multicultural therapeutic communication -- Therapeutic communication in complementary medicine -- The helping interview -- The therapeutic response across the life span -- The therapeutic response to angry, aggressive, abused or abusive clients -- The therapeutic response to depressed and/or suicidal clients -- The therapeutic response to client with substance-related and addictive disorders -- The therapeutic response to clients with life-altering illness -- The therapeutic response to clients experiencing loss, grief, dying and death.

ISBN

305574613

9781305574618

9781305856523

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Corporate Author

Canada. Health Canada

Place of Publication

Ottawa, Ont.

Publisher

Minister of Public Works and Government Services Canada

Publication Date

2001

Subjects

Physician-Patient Relations

Communication

Interpersonal Relations

Patient Compliance

ISBN

0662299620

Language

English

Material Type

Book

CD

Online

Audience

Professional

Location

Victoria Library

Call Number

W62 T146 2001 v.1

Website Notes

Available in PDF format

Copies

Corporate Author

Canada. Health Canada

Place of Publication

Ottawa, Ont.

Publisher

Minister of Public Works and Government Services Canada

Publication Date

2001

Subjects

Physician-Patient Relations

Communication

Interpersonal Relations

Patient Compliance

ISBN

066231171X

Language

English

Material Type

Book

Online

Audience

Professional

Location

Victoria Library

Call Number

W62 T146 2001 v.2

Website Notes

Available in PDF format.

Copies

Corporate Author

Canada. Health Canada

Place of Publication

Ottawa, Ont.

Publisher

Minister of Public Works and Government Services Canada

Publication Date

2001

Subjects

Physician-Patient Relations

Communication

Interpersonal Relations

Patient Compliance

ISBN

0662311701

Language

English

Material Type

Book

Online

Audience

Professional

Location

Victoria Library

Call Number

W62 T146 2001 v.3

Website Notes

Available in PDF format

Copies

Author

Robinson, Elizabeth T

Place of Publication

Washington, DC

Publisher

Family Health International

Publication Date

2010

Subjects

Communication

Clinical Trials as Topic

Public Relations

Handbooks

ISBN

1933702575

Language

English

Material Type

Book

Online

Audience

Professional

Location

Internet

Author

Chodak, Gerald

Edition

2nd ed.

Place of Publication

New York, NY

Publisher

Demos Health

Publication Date

2013

Physical Description

465 p.

Series

Proquest Ebook Central

ebrary books for public

Subjects

Prostatic Neoplasms

Popular Work

ISBN

9781617051852

Language

English

Material Type

Ebook

Audience

Patient or Public

Location

Internet

Website Notes

Patients and the public of BC and the Yukon can access this title by emailing library@bccancer.bc.ca or calling 1.888.675.8001 x 7000 (toll-free) to obtain a username and password.

Corporate Author

Cancervive

Place of Publication

Los Angeles, CA

Publisher

Susan Nessim-Keeney/Cancervive

Publication Date

2006

Physical Description

18 minutes

Subjects

Neoplasms - psychology

Physician-Patient Relations

Interpersonal Relations

Patient Compliance

Communication

Language

English

Material Type

Video

DVD

Audience

Professional

Location

Victoria Library

Abbotsford Library

Kelowna Library

Vancouver Library AV Room

Call Number

W62 D536 2006

Copies

Author

Davis, Carol M.

Musolino, Gina Maria

Edition

6th ed.

Place of Publication

Thorofare, NJ

Publisher

Slack Incorporated

Publication Date

2016

Series

R2 Library

Subjects

Physician-Patient Relations

Professional-Patient Relations

Delivery of Health Care

Helping Behavior

Health Personnel - psychology

Communication

Manuals

ISBN

9781630910464

1630910465

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This R2 title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Alternate Title

Special report no. 27, February 2006, to the Legislative Assembly of British Columbia

Corporate Author

British Columbia. Office of the Ombudsman

Place of Publication

[Victoria, BC?]

Publisher

Office of the Ombudsman, British Columbia

Publication Date

2006

Physical Description

16 p. ; 28 cm.

Series

Special report 27

Subjects

Dissent and Disputes - legislation & jurisprudence

Liability, Legal

Consumer Advocacy

Community-Institutional Relations

Negotiating

Government

British Columbia

ISBN

0772654883

Language

English

Material Type

Book

Online

Audience

Professional

Location

Vancouver Library

Internet

Call Number

JL429.5 L52 B74 2006

Copies

Alternate Title

Pink Book

Corporate Author

U.S. National Cancer Institute

Edition

rev. ed.

Place of Publication

[Bethesda, MD]

Publisher

National Cancer Institute

Publication Date

2002?

Subjects

Health Education - methods

Health Education - organization & administration

Health Promotion - methods

Health Promotion - organization & administration

Writing

Patient Education as Topic - standards

Program Development

Program Evaluation

Persuasive Communication

Communications Media

Public Relations

Language

English

Material Type

Book

Online

Audience

Professional

Location

Internet

Website Notes

Available at https://www.cancer.gov/resources-for/hp#education.

Alternate Title

Cancer patient's guide to talking with your doctor

Corporate Author

National Coalition for Cancer Survivorship

Editor

Clark, Elizabeth J.

Edition

5th ed.

Place of Publication

Silver Spring, MD

Publisher

National Coalition for Cancer Survivorship (NCCS)

Publication Date

2011

Physical Description

vi, 78 p. ; 28 cm.

Subjects

Neoplasms - diagnosis

Neoplasms - rehabilitation

Neoplasms - psychology

Physician-Patient Relations

Interpersonal Communication

Patient Navigation

Popular Work

Language

English

Material Type

Book

Online

Audience

Patient or Public

Location

Victoria Cancer Info Ctr

Internet

Call Number

QZ201 T253 2011

Copies

Author

Maltz, Wendy

Maltz, Larry

Place of Publication

New York, NY

Publisher

Harper

Publication Date

2010

Physical Description

x, 288 p. ; 21 cm.

Subjects

Behavior, Addictive - rehabilitation

Behavior, Addictive - therapy

Sexual Behavior - psychology

Sex Counseling

Sexual Dysfunctions, Psychological

Interpersonal Relations

Notes

At head of title on cover : Strategies for recovery and relationship healing

ISBN

9780061231872

Language

English

Material Type

Book

Audience

Professional

Location

Victoria Library

Call Number

WM176 M261 2010

Copies

Author

Dellasega, Cheryl

Edition

2nd ed.

Place of Publication

Indianapolis, IN

Publisher

Sigma Theta Tau International Honor Society of Nursing

Publication Date

2021

Series

EBSCOhost eBook Nursing Collection

Subjects

Nursing - organization & administration

Personnel Management - methods

Bullying

Agonistic Behavior

Interprofessional Relations

Nurse's Role - psychology

ISBN

9781948057592

9781948057615

Language

English

Material Type

Ebook

Audience

Professional

Location

Internet

Website Notes

This EBSCO title is licensed for one BC Cancer staff user at a time only. Authentication via HealthBC sign in required. Use your BC Cancer staff username and ID when prompted.

Author

Kaner, Sam

Lind, Lenny

Edition

3rd ed.

Place of Publication

San Francisco, CA

Publisher

Jossey-Bass: A Wiley Company

Publication Date

2014

Physical Description

xxix, 401 p. : ill. ; 28 cm.

Series

Jossey-Bass business & management series

Subjects

Decision Making - organization & administration

Organizational Innovation

Employee Incentive Plans

Personnel Management

Cooperative behavior

Group Processes

Consensus

Handbooks

ISBN

9781118404959

Language

English

Material Type

Book

Audience

Professional

Location

Victoria Library

Call Number

HD30.23 K275 2014

Copies

Author

Donaghey, Veronica

Bernal, Jane

Place of Publication

[United States]

Publisher

EBookIt.com

Publication Date

2018

Series

Proquest Ebook Central

Books beyond words

Subjects

Neoplasms - psychology

Patients - psychology

Persons with Mental Disabilities

Communication aids for disabled

Pictorial Works

Popular Work

Abstract

"This book has been designed to help cancer patients, especially those with intellectual disabilities, or who understand pictures better than words, to understand what is happening to them. It explains the sequence of events from experiencing symptoms, going to the GP, being referred to hospital and having an X-ray, common cancer treatments and their side-effects, and recovery. It can be used to start talking about the difficult feelings involved as well as to give practical information. The pictures are in sequence and can be used either by way of preparation or as a way of helping the patient make sense of what has already happened. Using this book while you are giving information will enable the patient to ask appropriate questions, and help obtain truly informed consent" -- p. 65

Notes

First published in print in the UK 2002 by St George?s Hospital Medical School and Gaskell.

ISBN

9781874439660

Language

English

Material Type

Ebook

Audience

Patient or Public

Location

Internet

Website Notes

Patients and the public of BC and the Yukon can access this title by emailing library@bccancer.bc.ca or calling 1.888.675.8001 x 7000 (toll-free) to obtain a username and password.